Video Surveillance Milestone XProtect Corporate Licenses

The Video Surveillance Milestone XProtect Corporate Licenses state-wide contract, administered by the University of Wisconsin-Milwaukee, provides comprehensive video management software solutions for government and public safety entities. The vehicle enables procurement of Milestone XProtect Corporate Base Licenses, Device Licenses, and associated support/maintenance services specifically designed for security and surveillance applications. Covered products include preprogrammed software for microcomputers, servers, and security access equipment, targeting law enforcement, correctional facilities, and public safety organizations across Wisconsin.

The contract, executed on March 17, 2019, is held by Heartland Business Systems and has an initial two-year term with three optional one-year renewals. The vehicle covers statewide Wisconsin jurisdictions and offers various license configurations priced between $32.76 and $1,737.91, with additional professional services available at hourly rates ranging from $115 to $140. Service level agreements include rapid response times for critical issues, with Severity 1 problems requiring one-hour response and four-hour resolution, and Severity 2 issues addressed within one business day. The contract's comprehensive approach provides flexible, scalable video surveillance software solutions for Wisconsin government and public safety agencies.