Contract V19-013-O Executed.pdf

This is a contract (V19-013-O) between the State of Wisconsin on behalf of the Board of Regents of the University of Wisconsin System for the University of Wisconsin-Milwaukee and Heartland Business Systems, located in Little Chute, Wisconsin. The contract is administered by UWM Police and UWM Housing departments, with Kithara Vogel serving as the contract manager and Daniel Vinopal as the contractor representative.

The contract covers Milestone XProtect Video Management Software, specifically Corporate Base Licenses, Corporate Device Licenses, and Support/Maintenance services. The initial two-year term runs from March 17, 2019, through March 16, 2021, with three optional one-year renewals available upon mutual written agreement. Pricing includes various license configurations ranging from $32.76 for 1-year device channel licenses to $1,737.91 for corporate base licenses, with support services priced at $0.08-$0.09 per day for different license types. The contract establishes service level requirements with Severity 1 issues requiring response within one hour and resolution within four hours, while Severity 2 issues require response within one business day. Professional services are available at hourly rates of $115 for Network/Physical Security Engineer II and $140 for Network/Physical Security Engineer III positions.