Statewide employee assistance program (EAP)services

The Wisconsin Statewide Employee Assistance Program (EAP) Services contract provides comprehensive support services for state employees and their families. The vehicle offers a wide range of professional assistance including unlimited telephonic counseling, five in-person counseling sessions, work/life services, healthy living programs, and specialized support such as child/elder care assistance, legal and financial consultations, and Critical Incident Stress Management (CISM). Services are designed to address personal and professional challenges, with resources available 24/7 through a toll-free number and web platform, covering not just employees but also their family members and household residents.

The contract is managed by the Wisconsin Department of Administration and was originally awarded to Empathia, Inc. of Waukesha, Wisconsin, with an initial performance period from March 1, 2015, through February 28, 2016. The contract is mandatory for all Wisconsin state agencies and optional for University of Wisconsin System campuses, Department of Military Affairs, and Department of Veterans Affairs. Pricing is structured at $1.23 per full-time equivalent employee per month, which includes core EAP services and an annual allocation of 20 multi-purpose hours per 1,000 employees. Additional specialized services are available at specific hourly rates, such as $150 per hour for conflict resolution and training, and $200 per hour for CISM and grief counseling.