2927_4.DOCX

CONTRACT NO.

CONTRACT NO. #505ENT-M13EAPSERVICE-01

STATE OF WISCONSIN

DEPARTMENT OF ADMINISTRATION

STATE BUREAU OF PROCUREMENT

Contract #505ENT-M13-EAPSERVICE-01 Statewide Employee Assistance Program (EAP) Services

Formerly known as Contract #15-95238-300

USER GUIDE

IMPORTANT NOTE:

This user guide contains general information about the contract and is directed toward agency and UW campus EAP program staff. Employees in need of direct EAP services should refer to the VendorNet attachment “Agency and Campus EAP Contacts” for more information on who to contact for service.

February 1, 2013 Revised: December 1, 2015

Statewide Contract Number: 505ENT-M13-EAPSERVICE-01 Services: Employee Assistance Program (EAP) Services RFB Number: 28078-CN Contract Period: March 1, 2015 – February 28, 2016 Contract Vendor: Empathia, Inc.

Contract Manager: Cathy Neidner, 608-266-3620 Email: catherine.neidner@wisconsin.gov.

Please contact the contract manager, Cathy Neidner, for general questions and issues related to the EAP contract (e.g. minimum performance requirements, pricing, etc).

Program Manager: Jim Underhill

Email: jim.underhill@wisconsin.gov

For case-specific questions and issues such as referrals and issues of a confidential nature, please refer to the VendorNet attachment “Agency and Campus EAP Contacts” for a full list of agency and UW campus EAP contacts.

The purpose of this statewide contract is to provide State agencies and University of Wisconsin campuses with the ability to purchase EAP services as required in Executive Order #26. This contract is mandatory for State agencies and will be optional for UW System and Campuses, Department of Military Affairs (DMA) and Department of Veteran Affairs (DVA). This contract is not available to cooperative purchasing groups (e.g. municipalities, school districts, etc).

The 4 primary objectives of this contract, as expressed in the RFP, are to:

1. Increase the usage and visibility of EAP services among State employees and their families.

2. Consolidate and leverage the purchasing power of various State agencies and UW campuses to provide significant cost savings.

3. Provide training and support to agencies and campuses that use designated EAP contacts to promote the EAP program

4. Create a contractual vehicle that satisfies statewide programmatic needs for employee assistance program service.

EAP SERVICES

LifeMatters® is the name of the EAP, work/life and management consultation services provided by Empathia, Inc. At a minimum, Empathia is required to deliver the following services:

· Assessment, referrals, counseling and follow-up services to employees and their family members and significant others experiencing job-related and/or personal problems.

· Guidance and information to supervisors/management working with employees that are experiencing job-related and/or personal problems.

· On-site conflict resolution.

· Critical Incident Stress Management (CISM) services.

· Grief counseling services.

· Health and wellness education.

· Workplace diversity

· Workshops and support services for Agency’s designated EAP contacts.

· Program Promotion.

Empathia, Inc.

N17 W24100 Riverwood Drive, Suite 300 Waukesha, WI 53188

General Business number: 866-332-9595 www.empathia.com

ACCESSING SERVICES - EMPLOYEES

There are two ways to initiate LifeMatters® services:

· LifeMatters® 24/7 Call Center: 1-800-634-6433

· www.mylifematters.com log in:

password: SOWI

ACCESSING SERVICES – MANAGERS

Manager services include management consultation, trauma response, return to work conferences, training and education programs.

There are two ways to access manager consultation services:

· Call 1-800-634-6433 and identify yourself as a manager or HR Staff.

· Send an e-mail to consultants@empathia.com

In addition, a login and password has been established specifically for managers. Contact your EAP coordinator at your agency for login and password information.

ACCESSING SERVICES- EAP PROGRAM MANAGERS/HR MANAGERS

A website designed specifically for EAP Program Managers and HR Managers is available which offers descriptions of the LifeMatters services, utilization data, program design information and promotional materials on-line. A login and password is required and can be obtained by contacting jim.underhill@wisconsin.gov.

ACCOUNT SET-UP

Accounts are set up by the agency or UW campus’ designated EAP contact person only.

Individual end users should not attempt to set up an account with Empathia, Inc.

If you are seeking EAP direct services, contact your agency or campus EAP staff or Human Resource department to determine if you are eligible to use Empathia.

For a full list of agency and campus EAP contacts, refer to the VendorNet attachment “Agency and Campus EAP Contacts”.

FOR AGENCY AND CAMPUS EAP STAFF ONLY:

To set up an account for EAP services with Empathia, contact the account manager listed below:

If Scott is unavailable, you may contact:

PRICING

The rates charged per full time employee (FTE) and limited term employee (LTE) is $1.23 per employee per month which includes EAP services and annual multi-purpose hours allocation of 20 hours/per 1000 employees. Multi-purpose hours are used for On-site Conflict services, CISM, Grief Counseling Services and education and training.

Unused Multi-purpose hours will be rolled over into the next year and managed by OSER and allocated based upon need.

If additional hours, in excess of annual allocation are required, the following fixed rates will apply:

Fixed Hourly Rate for On-Site Conflict Resolution Services - $150.00 per hour

Fixed Hourly Rate for CISM and Grief Counseling Services - $200.00 per hour

Fixed Hourly Rate for Education or Training Services - $150.00 per hour

REPORTING

Agency reporting needs should be discussed with the Account Manager at time of account setup. In general, Empathia collects and reports on the following data quarterly, annual and on an ad hoc basis:

· Employee/family users

· Supervisory contacts

· Types of services provided

· Primary presenting concerns

· Types of referrals

· Number of sessions provided

· Relationship to employee

· Gender

· Source of referral

· Outcomes data using validated instrument

· Organization specific benefit information for the provision of referrals to the vendor partners

· Customer satisfaction feedback

· Year over year summary data

· Industry specific comparative data

· Other metrics as requested