Inmate Communications

The Inmate Communications contract provides communication technologies and services specifically designed for correctional facilities and juvenile detention centers throughout Florida. Procurable items include inmate kiosks and tablets, along with a comprehensive suite of digital services such as video visitation, electronic messaging, educational applications, music and media subscriptions, law library access, and grievance systems. Many base services are offered at no cost to facilities, while premium services are available on a per-minute, per-transaction, or per-item basis. Hardware accessories including headphones, chargers, cases, and screen protectors are also available. The contract allows Florida state agencies and other eligible governmental entities to utilize this alternate contract source as a supplemental procurement option for inmate communication technology needs.

The Inmate Communications vehicle includes four prime contractors: Keefe Commissary Network LLC, Inmate Calling Solutions LLC (ICSolutions), Advanced Technologies Group LLC, and Global Tel*Link Corporation (operating as ViaPath Technologies). The contract is administered by the Florida Department of Management Services and is derived from a NASPO ValuePoint Master Agreement originally procured by the State of Nevada. The period of performance extends from June 12, 2024, through December 31, 2028, with coverage available to eligible Florida state agencies and governmental entities. The contract structure includes a one percent transaction fee on all purchases, with procurement conducted through MyFloridaMarketPlace. The vehicle supports small business participation, including certified small businesses, veteran-owned businesses, and minority-owned businesses through subcontracting opportunities.