Statewide Telephone Interpretation Services [translation, foreign language, interpreter]

The Wisconsin Statewide Telephone Interpretation Services multi-award vehicle provides comprehensive language interpretation services for state agencies, municipalities, and other authorized users. The contract covers 24/7 telephone interpretation across 25 core languages, including Spanish, Hmong, Arabic, and Somali, with services designed to support clients with limited English proficiency. Interpretation is available at multiple proficiency levels, including general, scientific, educational, legal, and medical contexts, with strict performance requirements such as response times of four minutes or less for core languages and mandatory provision of services exclusively within the United States.

The contract was awarded to five prime contractors: Interpreters Unlimited, Worldwide Interpreters, Language Link, Proprio Language Services, and Lionbridge Global Solutions II. Managed by the Wisconsin Department of Administration's State Bureau of Procurement, the vehicle runs from October 1, 2018, through September 30, 2024, with per-minute pricing ranging from $0.52 to $0.67. The contract covers the entire state of Wisconsin and is mandatory for state agencies, optional for University of Wisconsin campuses, and available for cooperative purchasing by municipalities, school districts, and tribal governments. Each contractor is required to maintain specific insurance coverage, including $1M general liability, $1M auto liability, $2M professional liability, and workers' compensation.