06 Language Interpretation Contracts Guide.docx
DOCX document 26 KB Posted
- Attached to
- EXPIRED: Statewide Telephone Interpretation Services [translation, foreign language, interpreter]
- Contract number
- 505ENT-M18-TELEINTERP-00
- Issued by
- Wisconsin
About this file
This document is a contracts guide for Language and Interpretation services administered by the Wisconsin Department of Administration (DOA) State Bureau of Procurement. The guide covers multiple statewide contracts managed by contract manager Kristina Harris, with services organized across 8 Wisconsin regions and accessible through VendorNet vendor information sheets that contain contractor contact details, account setup procedures, pricing, and language offerings.
The contracts encompass five primary service categories: Statewide Telephone Interpretation Services billed by the minute for 26 core languages plus optional additional languages; In-Person Interpretation Services for both foreign languages and American Sign Language (ASL) covering short-term and long-term assignments; Video Remote Interpreting (VRI) Services for ASL and foreign languages using vendor-specific platforms with pre-scheduled or on-demand calls; and Written Foreign Language Translation Services priced based on word count and turnaround time for 26 core languages plus additional options. All non-contracted vendor usage requires prior Business Case Exception (BCE) approval via email to the contract manager, though emergency telephone or video remote interpreting services allow for after-the-fact BCE submissions within three business days. The guide notes that pricing for third-party platform integration with VRI services is forthcoming.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 04 Tel Interp Vendor Contracts.pdf | ||
| 05 Telephone Interp RFB.pdf | ||
| 03 Telephone Interpretation VENDOR INFO SHEET.xlsx | XLSX spreadsheet | |
| 01 REV 4-23 Telephone Interp User Guide 1-27-23.docx | DOCX document | |
| 02 Telephone Int Price List 10 22.xlsx | XLSX spreadsheet |
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Text version
Language and Interpretation Contracts
All Contracts:
· On each VendorNet page, linked below, scroll down toward the bottom of the page.
· Find the “Documents” section.
· Click the link titled “Vendor Information Sheet”
· This is the main document for navigating the contract – every spreadsheet has a tab for each contracted vendor, with their contact information, how to set up an account/obtain service, pricing, languages and proficiencies offered, etc.
Contracts:
Statewide Telephone Interpretation Services (505ENT-M18-TELEINTERP-00)
· On-demand telephone foreign language interpretation, billed by the minute
· 26 core languages plus additional optional languages
In-Person Interpretation Services for Foreign Language (505ENT-M18-FORINTERP-00)
· In-Person foreign language interpretation, short-term or long-term assignments.
· 8 WI regions, 26 core languages plus additional optional languages
In-Person Interpretation Services for American Sign Language (ASL) (505ENT-M18-ASLINTERP-00)
· In-Person ASL interpretation, short-term or long-term assignments.
· 8 WI regions
Video Remote Interpreting (VRI) Services for American Sign Language (ASL) and Foreign Language (505ENT-M18-VRIFORASL-00)
· Interpretation via video call. Calls can be pre-scheduled on on-demand.
· All vendors require use of their own platform. If a 3rd party platform is required (Teams, Zoom, etc.), this is currently outside the contract. Users can request a Business Case Exception for these services – email Kristina Harris the vendor, pricing, and the reason the 3rd party platform is required *Note: Watch for updates on VendorNet – pricing for the use of 3rd party platforms to this contract will be coming soon
Written Foreign Language Translation Services (505ENT-M18-WRITFORLANG-00)
· Written document translation. Pricing is based on word count and turnaround time.
· 26 core languages plus additional optional languages. Additional services offered – see Vendor Information Sheet
Business Case Exceptions (BCE) (previously referenced as DOA-3727 Waiver form):
Any use of non-contracted vendors (including vendors awarded a different contract than the service being requested – for example, using a vendor from the in-person interpretation contract for a video remote call) requires a BCE submitted via email to Kristina Harris (kristina.harris@wisconsin.gov) for prior approval. The email must include documentation that you contacted all contracted vendors, an explanation why the service required cannot be provided by the contracted vendors, and the non-contracted vendor name and pricing you are requesting to use.
Telephone Interpreting or Video Remote Interpreting ONLY:
If a non-contracted vendor was used on an emergency basis and prior BCE approval could not be obtained, the BCE must be submitted no more than 3 business days after the fact. Non-emergency BCE requests submitted after the fact may not be approved.
Questions:
Contract manager:
Kristina Harris, DOA State Bureau of Procurement 608-266-2313 kristina.harris@wisconsin.gov
File details come from the government source that posted it. Updated .