01 REV 4-23 Telephone Interp User Guide 1-27-23.docx
DOCX document 106 KB Posted
- Attached to
- EXPIRED: Statewide Telephone Interpretation Services [translation, foreign language, interpreter]
- Contract number
- 505ENT-M18-TELEINTERP-00
- Issued by
- Wisconsin
About this file
This document is a Telephone Interpretation User Guide for Wisconsin State's statewide telephone interpretation contract #505ENT-M18-TELEINTERP-00. The contract is mandatory for Wisconsin state agencies but optional for University of Wisconsin System and campuses, and cooperative for Wisconsin municipalities. Five contracted vendors provide these services: Interpreters Unlimited (Supplier ID 0000003728), Worldwide Interpreters (Supplier ID 0000125610), Language Link (Supplier ID 0000125684), Proprio Language Services (Supplier ID 0000124918), and Lionbridge Global Solutions II (Supplier ID 0000100612). The contract is managed by Kristina Harris from the Wisconsin Department of Administration's State Bureau of Procurement.
The contract provides oral interpretation services for state agencies serving clients with limited English proficiency (LEP) through toll-free telephone access. Pricing ranges from $0.53 to $0.67 per minute among the five vendors, with State Purchasing Cards (P-Cards) accepted for payment. The original contract term ran from October 1, 2018 to September 30, 2020, with two renewal periods extending coverage through September 30, 2024. All contractors have signed HIPAA Business Associate Agreements. Business Case Exceptions (BCE) are required when contracted vendors cannot provide needed services, with emergency exceptions allowed but requiring notification within three business days. Additional pricing details, regional definitions, and vendor proficiencies are available in supplementary documents posted on VendorNet.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 06 Language Interpretation Contracts Guide.docx | DOCX document | |
| 04 Tel Interp Vendor Contracts.pdf | ||
| 05 Telephone Interp RFB.pdf | ||
| 03 Telephone Interpretation VENDOR INFO SHEET.xlsx | XLSX spreadsheet | |
| 02 Telephone Int Price List 10 22.xlsx | XLSX spreadsheet |
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Text version
Telephone Interpretation User Guide
STATEWIDE TELEPHONE INTERPRETATION
Contract #505ENT-M18-TELEINTERP-00
| Mandatory: | YES (optional for UW System and Campuses) | |
| Cooperative: | YES (WI municipalities may use this contract) | |
| P-Card: | YES (State Purchasing Card may be used) |
| Contract Term: | October 1, 2018 to September 30, 2020 |
| Renewal 1: | October 1, 2020 to September 30, 2022 |
| Renewal 2: | October 1, 2022 to September 30, 2024 |
Scope State of Wisconsin agencies currently conduct business with clients who have limited English proficiency (LEP), and it is necessary to obtain oral interpretation services. Services under this contract are provided by the Contractor via a toll-free phone number to accept calls. The Contractor's interpreter mediates between the buying agency's staff and the buying agency's non-English speaking LEP client to interpret the conversation.
BUSINESS CASE EXCEPTIONS: A specific form is no longer needed for waivers, now called Business Case Exceptions (BCE). In cases when none of the contracted vendors are able to provide a specific service, users must email kristina.harris@wisconsin.gov to obtain a BCE approval prior to contracting with a non-contracted vendor. The email must include documentation that all contracted vendors were contacted and were unable to provide the services needed; the name of the non-contracted vendor being requested; and the rates for that vendor. Upon approval of the BCE, State users must follow all procurement policies and procedures, including spending thresholds. In the event of an emergency only, where prior approval cannot be obtained, a BCE for this contract may be requested after the fact. The information requested above must be emailed to Kristina Harris within 3 business days.
Contractors have signed Business Associate Agreements for HIPAA. To obtain a copy of the agreement, contact Kristina Harris.
Contractors and Pricing
| Supplier |
| Contract Number |
| Supplier ID |
| Price Per Minute |
| Interpreters Unlimited |
| 505ENT-M18-TELEINTERP-01 |
| 0000003728 |
| $.53 |
| Worldwide Interpreters |
| 505ENT-M18-TELEINTERP-02 |
| 0000125610 |
| $.56 |
| Language Link |
| 505ENT-M18-TELEINTERP-03 |
| 0000125684 |
| $.63 |
| Proprio Language Services |
| 505ENT-M18-TELEINTERP-04 |
| 0000124918 |
| $.62 |
| Lionbridge Global Solutions II |
| 505ENT-M18-TELEINTERP-05 |
| 0000100612 |
| $.67 |
Pricing See 02 Price List posted on VendorNet to see pricing for each type of service, region definitions and vendor proficiencies.
Vendor Contact Information See 03 Vendor Information Sheet for Vendor contact information, certifications, contact information, and pricing for services.
Contract Manager:
Kristina Harris
DOA/SBOP
101 E. Wilson Street, 6th Floor Madison, WI 53703 Phone: 608-266-2313 E-Mail: kristina.harris@wisconsin.gov image1.png image2.png image3.png image4.png
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