Debt Collection Services

The Wisconsin Debt Collection Services multi-award vehicle provides comprehensive debt collection services for various state agencies, local governments, and the University of Wisconsin System. The contract covers multiple debt collection categories including repossession services, debt collection, administrative and tax collection services. Agencies can utilize these services for recovering outstanding financial obligations across different governmental sectors, with specific suppliers designated for distinct user categories such as the Department of Revenue, Office of State Public Defender, and other state entities.

The contract (RFP #28274-BD) is administered by the Wisconsin Department of Administration and runs from July 1, 2019 through June 30, 2024. Fifteen debt collection companies are awarded on the vehicle, including United Collection Bureau, Coast Professional, ConServe, Credit Management Control, Harris & Harris, and Windham Professionals. The contract features contingency-based fee structures ranging from 8% to 40% depending on the agency, debt type, and collection complexity. Geographic coverage includes Wisconsin state agencies, local governments, and the University of Wisconsin System, with usage restricted by specific categorical requirements and designated suppliers for each governmental segment.