Benefits Administration Solution

The State of Illinois Department of Central Management Services (CMS) has awarded a five-year contract to Telus Health (US) LTD. for comprehensive benefits administration services across four state health insurance programs: State Employees Group Insurance Program (SEGIP), Teachers' Retirement Insurance Program (TRIP), College Insurance Program (CIP), and Local Government Health Plan (LGHP). The contract, valued at $102,225,265 for the initial term, will provide fully outsourced benefits administration services for approximately 450,000 participants, covering medical, dental, vision, life insurance, flexible spending accounts, and related health benefits.

The contract, effective from April 26, 2026, to April 25, 2031, includes a Business Enterprise Program (BEP) goal of 4%, with certified subcontractors such as Alis Consulting Services, The JPI Group, and Shree Ganesha Inc. The scope of services encompasses benefits portal management, enrollment processing, dependent verification, call center operations, annual enrollment support, and interfaces with multiple payroll systems and third-party vendors. The procurement was conducted through a competitive sealed proposal process, with Telus Health selected as the most advantageous offeror based on technical requirements, diversity commitment, and pricing evaluation.