T2902 - Telecommunications Expense Management System (TEMS) Hosted

The State of New Jersey, Division of Purchase and Property, awarded Contract 25-TELE-143144 to Acecomm on August 7, 2026, for the development, implementation, and operation of a hosted Telecommunications Expense Management System (TEMS) to support the Office of Information Technology's wireline and wireless telecommunications billing requirements across approximately 600 physical locations. The contract encompasses a four-year base term extending through August 6, 2030, with options to extend for up to two additional years at terms no less favorable than the original award. The core deliverables include one-time development, testing, implementation, and deployment services priced at $197,135.05, monthly maintenance and operational support at $16,674.26 per month, and optional additional module implementations for invoice management, inventory management, contract management, and provisioning capabilities with associated implementation and monthly maintenance costs. The initial pricing for the base TEMS platform totals $997,499.53 across the four-year period.

Acecomm will provide comprehensive system administration, invoice management processing for approximately 50 invoices monthly, call detail record collection from multiple telecommunications vendors, agency charge-back processing, inventory management across the State's telecommunications assets, reporting and analytics capabilities, and provisioning support for an estimated 500 monthly mobile service requests. The contractor is responsible for data migration from the incumbent Pinnacle-based system and must comply with State security requirements, including data residency within the United States, adherence to National Institute of Standards and Technology and Center for Internet Security standards, and integration with State authentication systems. The contract also includes professional services available at fixed hourly rates of $160 for engineers, $180 for project managers, and $140 for trainers, with all monthly maintenance fees remaining flat throughout the four-year period without escalation provisions.