Sole Source Change Order ACF Technologies for Queuing Services

The Illinois Secretary of State is entering into a sole-source change order with ACF Technologies for queuing management services, mobile ticketing, and online appointment scheduling across state agency facilities through December 31, 2026, with a public hearing scheduled for September 8, 2026, at 2:00 p.m. in Springfield. This is a sole-source procurement — the agency identified no viable alternatives, citing ACF Technologies' customized, integrated software and hardware solutions configured specifically to the Secretary of State's secure operational environment and existing system architecture.

The scope encompasses software licenses, hardware, support, maintenance, cloud hosting, and professional services managing customer lines and wait times at 40 active sites statewide. The change order addresses migration from on-premises server hosting to vendor-hosted cloud services and expansion of SMS text messaging confirmation capabilities. The agency plans to expand online appointment availability from the current 16 operational sites to 35 sites, with particular focus on underserved downstate and southern Illinois regions.

The change order value is $220,661.55, funded entirely through state appropriated funds. This represents a one-time purchase change order rather than a renewal with additional terms. The original contract (14IT026022) was competitively awarded via RFP in 2014 and has been continuously renewed; ACF Technologies' pricing has remained consistent or discounted throughout the contract term since 2014, with costs reviewed internally and determined fair and reasonable given operational urgency.

Interested parties may submit written comments or request public hearing participation by September 4, 2026, at 12:00 p.m. to Katherine Tople at the Illinois Secretary of State's Budget and Fiscal Management office. The Chief Procurement Officer will review all testimony and comments before determining whether to approve the sole-source procurement method. If no hearing request is received by the deadline, the hearing will be cancelled.