RFP 2022-27 Care Coordination Software Platform

CareOregon is conducting a Request for Proposals (RFP #2022-27) for a comprehensive care coordination software platform serving Multnomah County and the City of Portland. The procurement seeks a robust software solution that provides extensive functionality including care management, disease management, HEDIS/quality improvement, behavioral health, member incentives, gaps-in-care prevention, readmission monitoring, medication adherence, analytics/reporting, and consumer engagement capabilities. Vendors must demonstrate a platform with automated care coordination functionality, reporting tools, analytical capabilities, and member engagement features. The RFP requires proposers to complete detailed response workbooks addressing technical, functional, and non-functional requirements, provide a minimum of three industry references, and submit comprehensive pricing information. Key procurement dates include a proposal submission deadline of January 26, 2023, with vendor demonstrations scheduled between February 21-23, 2023. CareOregon plans to notify selected firms by February 14, 2023, with an anticipated contract start in February 2023. The initial contract term is five years, with options for annual or multi-year renewals.

The RFP does not explicitly identify specific set-aside designations or restrictions on respondent types. CareOregon is open to both Software-as-a-Service (SaaS) and on-premise hosting solutions, indicating flexibility in vendor approaches. The organization currently maintains an Enterprise Data Warehouse that the new platform must integrate with, and vendors are expected to accommodate existing analytics, reporting, and member engagement tools. While specific budget ranges are not publicly disclosed, the pricing workbook requires vendors to provide detailed cost estimates for implementation and ongoing operational expenses over a five-year period. Vendors are permitted to form partnerships, though a single prime vendor must submit the proposal. The procurement does not indicate an incumbent vendor, suggesting this is a net-new platform acquisition. Proposers must demonstrate comprehensive capabilities across care management, analytics, consumer engagement, and supplementary services like pharmacy and transportation coordination.