RFP-0008-2026: Information Technology Help Desk Support
Closed State & local contract opportunity Posted
- Solicitation number
- BD-26-1010-PROCU-CRIM-120581
- State
- Massachusetts
- Responses due
Opportunity facts
- Jurisdictions
- NIGP code
- Points of contact
-
- Jennifer Pacheco procurementservices@bridgew.edu (508) 531-1211
- Operations Center crim@bridgew.edu (508) 531-1362
Opportunity details come from commbuys.com. Updated .
About this opportunity
Bridgewater State University has issued Request for Proposal RFP-0008-2026 for Information Technology Help Desk Support, seeking a qualified vendor to provide comprehensive 24x7x365 Tier 1 technology phone support for its Information Technology Service Center. The procurement covers Bristol County and Boston City jurisdictions in Massachusetts, with proposals due on October 6, 2025, at 2:00 PM EDT. The primary objective is to establish a robust help desk support system capable of handling continuous technology support inquiries. Vendors must submit their proposals through the Jaggaer bidding platform at https://bids01.jaggaer.com/apps/Router/PublicEvent?CustomerOrg=BridgewaterState, with Nadine Rodriguez serving as the primary procurement contact. Payment terms are structured as 0% 0, Net 30, with transactions conducted in US Dollars. The RFP requires vendors to demonstrate expertise in providing comprehensive technology support services, including handling phone-based technical inquiries and maintaining continuous operational readiness.
While specific set-aside designations are not explicitly detailed in the available documentation, potential vendors should review the comprehensive bid documents for any potential restrictions or qualifications. The procurement appears to be open to qualified technology support vendors with demonstrated capabilities in higher education or similar institutional technology support environments. No incumbent vendor information is provided in the current documentation. The RFP does not specify a precise budget range or award value, suggesting that competitive pricing and comprehensive service capabilities will be critical evaluation criteria. Interested vendors should thoroughly review the complete bid documents, paying close attention to technical requirements, service level expectations, and the university's specific technological infrastructure. Potential respondents are encouraged to contact Nadine Rodriguez at NRODRIGUEZ@bridgew.edu or +1 508-532-2443 for any clarifying questions about the solicitation's specific requirements or expectations.
Opportunity text
Bridgewater State University seeks a qualified vendor to provide 24x7x365 Tier 1 technology phone support for the University Information Technology Service Center. Bid documents are located at https://bids01.jaggaer.com/apps/Router/PublicEvent?CustomerOrg=BridgewaterState
Files
| File | Type | Posted |
|---|---|---|
| 1337827-event.pdf |
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