Palo Alto Firewall Support

The West Virginia Department of Environmental Protection issued ARFQ 0313 DEP2700000002 for Palo Alto Firewall Support, which has been cancelled in its entirety through Addendum No. 2 as of August 6, 2026. The cancellation was issued because the services requested are already covered under an existing statewide Enterprise License Agreement with Palo Alto Networks.

Prior to cancellation, the solicitation sought three line items for Palo Alto Networks firewall support services: GlobalProtect Subscription for PA-850 devices in a high-availability pair configuration (quantity 2), Threat Prevention Subscription for PA-850 devices in a high-availability pair configuration (quantity 2), and Premium Support for PA-850 devices (quantity 2). All support services specified 24/7 availability with a four-hour response time. The equipment is identified by specific serial numbers (011901009372 and 011901009398).

The contract term was structured as one year with optional renewal periods at the state's discretion if vendors provided renewal pricing during the initial bid evaluation. Current maintenance and support under the predecessor contract began October 12, 2025, and expires October 13, 2026. Vendors were required to deliver contract items within 30 working days of purchase order receipt to the Department of Environmental Protection at 601 57th Street SE, Charleston, West Virginia 25304. Bids would have been evaluated on lowest overall total cost, and Commercial General Liability Insurance of at least one million dollars was mandatory.

The original bid deadline was August 6, 2026, at 10:30 a.m. Eastern Time. Addendum No. 1, posted August 6, 2026, had extended the deadline to August 14, 2026, at 10:30 a.m. The questions deadline was July 29, 2026, at 1:00 p.m. Eastern Time. Procurement contact was Herminio David Robles at (304) 414-1155 or david.h.robles@wv.gov.