Online Utility Billing and Payment Portal
Closed State & local contract opportunity Posted
- Solicitation number
- 26-211
- State
- California
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- 20429 Data/File Security Hardware/Software, To Include Encryption
- 208 Computer Software For Microcomputers, Systems, Including Cloud-Based (Preprogrammed)
- 20810 Accounting/Financial: Bookkeeping, Billing And Invoicing, Budgeting, Payroll, Taxes, Etc.
- 20811 Application Software, Microcomputer
- 20836 Data Processing Software, Microcomputer
- 20837 Database Software
- 20853 Integrated Software
- 20880 Software, Microcomputer (Not Otherwise Classified)
- 20911 Accounting/Financial: Bookkeeping, Billing And Invoicing, Budgeting, Payroll, Taxes, Etc.
- 20913 Application Software, Minicomputer
- Point of contact
-
- Vickie Davis vdavis@milpitas.gov (408) 586-3000
Opportunity details come from procurement.opengov.com. Updated .
About this opportunity
The City of Milpitas is requesting proposals for an off-the-shelf, highly configurable online utility billing and payment portal for its water utility customers, with proposals due August 24, 2026.
The portal must provide a secure, web-based self-service platform enabling customers to view, manage, and pay utility bills online. Core functionality includes automated electronic notifications alerting customers when invoices post and when bills are due or past due; account information and activity review; and support for multiple payment methods. Customers must be able to opt into electronic notifications. The system must be configurable to Milpitas's operational requirements.
Proposers must submit certifications and declarations including a Certification of Proposer, Non-Collusion Declaration, Proposer's Statement Regarding Insurance Coverage, Worker's Compensation Insurance Certification, Nondiscriminatory Employment Certificate, and Wage Theft Certification. Three references from similar contracts within the last three years are required. Proposers must provide California Secretary of State registration number, Milpitas Business License number, and CSLB License number if applicable. All exceptions to the RFP or Agreement must be submitted as a signed attachment with specific explanations; general reservations or post-submission exceptions will render the proposal nonresponsive.
The RFP attachments do not specify contract value, term, renewal options, incumbent vendor, evaluation criteria weighting, or bidder conference details. The question deadline and any pre-proposal site visit have not been disclosed in the available materials.
Opportunity text
Through this Request for Proposal (RFP), the City of Milpitas (City) is seeking a qualified vendor to provide an off-the-shelf, highly configurable online utility billing and payment portal for its water utility customers. The self-service portal will provide City customers with an easy to use, secure, web-based platform where they can view, manage, and pay their utility bills online. After customers opt into receiving electronic notifications, the portal software will send them alerts when a new invoice is posted to their account and reminders when bills are due and past due. Through the portal, customers will also be able to review their account information and activity and pay their bills using multiple payment methods.
See the Scope of Work and additional RFP information and attachments for more details.
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