Hiperwall Maintenance and Support 3 Year - Fusion Center

The West Virginia Department of Administration Purchasing Division is soliciting a sole-source maintenance and support agreement for Hiperwall display-wall technology at the WV Fusion Center under ASSD 0601 MAP2700000001, with proposals due September 1, 2026 at 10:30 a.m. Horizon Information Systems is the identified sole-source vendor.

The scope encompasses one-year maintenance agreements for three Hiperwall Core Control licenses, 42 HiperView HD licenses, 39 HiperSource licenses, and six HiperOperator licenses, plus standard labor support. The contract requires 24/7 monitoring capability and response-time requirements for critical system failures. Services include remote and on-site technical support, software updates, hardware maintenance, spare-parts provision, and emergency response. Delivery and support are provided to the Fusion Center's fourth floor south wing location in Charleston, West Virginia.

The contract structure consists of one initial one-year term with renewal options for up to three successive one-year periods, for a potential total of four years. Unit pricing and total contract value are not populated in the available documents. Funding is drawn from the WV Fusion Center's operational budget with annual expenditures distributed across the contract term.

Wassef Maazaoui, West Virginia Department of Administration Purchasing Division, is the buyer contact at 304-558-9093 or wassef.maazaoui@wv.gov.