ASSD - MAP2700000001 - Hiperwall Maintenance.pdf

This is a maintenance and support specification document for the West Virginia Fusion Center's Hiperwall system, prepared by the Arkansas State Procurement Office (ASPO) under the statewide contract MAP2700000001. The document outlines a three-year maintenance and support agreement for Hiperwall display wall technology, which is a critical component of the Fusion Center's operational infrastructure. The scope of work includes remote and on-site technical support, software updates, hardware maintenance, spare parts provision, and emergency response services to ensure continuous system availability. The contract term is three years from the effective date, with specifications requiring 24/7 monitoring capability and response time requirements for critical system failures.

The pricing structure incorporates annual maintenance fees based on the Hiperwall system configuration and number of display units under contract, with costs subject to adjustment based on system expansion or modification. The incumbent service provider information and current system environment details establish baseline performance metrics for the new contract period. Funding for this three-year maintenance agreement is sourced through the West Virginia Fusion Center's operational budget, with annual expenditures distributed across the contract term. The specification emphasizes the critical nature of the Hiperwall system to fusion center operations, requiring continuity of service and technical expertise from the selected vendor to maintain system performance standards and security compliance requirements.