DOR15012/DLO Queuing Hardware

The State of Colorado Department of Revenue, Division of Motor Vehicles, issued Request for Proposal #DOR15012 to procure queuing and appointment scheduling hardware for installation across 31 Driver's License Office locations statewide. The procurement encompasses the provision, installation, and maintenance of kiosks, overhead TV monitors, media players, indoor speakers, cables, software, cabinets, and all related components necessary to support a fully functional queuing system compatible with the existing QFlow application. Of the 31 targeted locations, 15 offices currently operate the system and require replacement hardware, while 16 additional locations need new installations. All proposed hardware must be new—not refurbished or remanufactured—and subject to Colorado Information Security Policies and OIT security standards, with vendors responsible for replacing hardware one year prior to end-of-life at their own expense. The RFP required inquiry submissions by November 5, 2014, with proposals due November 25, 2014, at 1:00 PM Mountain Time; oral presentations were estimated for the week of December 15, 2014, with a Notice of Intent to Make Award posted January 7, 2015, and a full implementation deadline of May 31, 2015. Evaluation criteria included technical qualifications, proposed system capabilities, implementation plan quality, long-term account management and support offerings, and pricing, with awards made to the responsible offeror whose proposal proved most advantageous to the State.

The RFP documents do not explicitly identify set-aside designations or restrictions limiting response to specific enterprise categories. All costs must be comprehensive and inclusive of hardware, software, installation, implementation, maintenance, support, training, travel, and administrative expenses covering the entire initial three-year contract term, with options to renew for up to two additional one-year periods. Key contractual requirements include providing a three-year warranty on all hardware components and implementing security specifications to prevent unauthorized internet access beyond the queuing website through URL and sub-link lockdown solutions. Service level agreements establish response times of 24-48 hours following customer service contact, with repair completion timelines adjusted based on office location. The RFP documents do not disclose specific budget ranges or award values; however, the comprehensive nature of the scope—encompassing 31 locations with hardware, software, installation, three years of maintenance and support, and potential renewal options—indicates a substantial procurement. The State reserved the right to cancel the RFP without penalty, reject any proposals, request clarifications, conduct oral presentations, and solicit best and final offers during the evaluation process.