Digital government services

The State of South Carolina's State Fiscal Accountability Authority (SFAA) and Department of Administration's Office of Technology and Information Services (OTIS) are soliciting proposals for comprehensive Digital Government Services through RFP Solicitation No. 5400021069. The procurement seeks a service provider to deliver integrated digital government and payment services, including SC.gov platform management, application development and maintenance, website services, payment processing, customer support, and technology infrastructure management. Key deliverables include establishing a digital government services portal, implementing cross-functional services, managing payment transactions, and providing 24/7 technical support with stringent performance metrics. Mandatory minimum qualifications require offerors to have processed at least $500 million in payment services transactions annually within the last three years and completed at least three website/application development projects valued at $100,000 or more. The solicitation's pre-proposal conference was held on May 26, 2021, with questions due by June 7, 2021, and proposal submissions required by June 25, 2021, at 11:00 a.m. Evaluation criteria will emphasize technical factors over price, considering solution quality, process maturity, transition approach, demonstrated experience, references, and governance capabilities.

The current service provider is South Carolina Interactive, LLC, a subsidiary of NIC, which has managed the platform through a public-private partnership since 2005. There are no specific set-aside designations mentioned for disadvantaged enterprises. The contract will be structured as an indefinite quantity, indefinite delivery contract with an initial four-year term and options for three additional one-year renewals, potentially spanning seven years total. The program is self-funded through transaction fees, with the service provider expected to transition from a revenue-sharing model to a consumption-based, revenue-funded sourcing model. While specific budget ranges are not explicitly stated, the solicitation notes that SC.gov has historically processed over 57.5 million transactions and collected more than $3.12 billion in revenue through 1,532 unique applications. The contract will require the service provider to cover third-party processing costs for non-Centralized Revenue Account transaction volumes and maintain comprehensive security and compliance standards, including PCI-DSS certification and adherence to multiple regulatory frameworks.