Exhibit 2.1.6 - SC.gov Services Solution.docx
DOCX document 79 KB Posted
- Attached to
- DIGITAL GOVERNMENT SERVICES
- Solicitation number
- 5400021069
- Issued by
- South Carolina
About this file
This document is an exhibit guideline prepared by the State of South Carolina State Fiscal Accountability Authority (SFAA) for offerors responding to the SC Digital Government Services RFP (Solicitation No. 5400021069). The exhibit outlines the specific requirements and format that offerors must follow when submitting their SC.gov Services Solution as part of their overall proposal response. Offerors are required to address 14 key functional areas including Application Project Management, Application Methodologies/Standards/Architecture, Application Planning/Design/Build, Application Integration/Interfaces, Reusable Application Platform, Application Testing, Implementation, Third Party Application Acceptance, Application Maintenance and Support Services, SC.gov Website services, Integration with Payment Services, Growth and Outreach, DGS Service Desk and Citizen Help Desk services, and Next Generation SC.gov solutions. The response is limited to 50 pages exclusive of cover pages, guidelines, and table of contents, and offerors must complete all sections without modifying section titles or removing required sections.
Offerors are instructed to modify the electronic version of this exhibit provided with the RFP materials and tailor their responses to each specific section rather than repeating information across sections. The guidelines prohibit offerors from restating requirements already outlined in the Statement of Work (Exhibit 2.1.3) and instead require them to articulate how their unique solution will perform the services. Offerors must refrain from including marketing materials or background information already provided to OTIS or available in the public domain, and should focus on materials specific to their proposed solution. The document serves as an offeror instruction template designed to ensure consistent, comprehensive responses that address the state's digital government services requirements for the SC.gov platform and related services.
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Text version
State of South Carolina State Fiscal Accountability Authority (SFAA)
Request for Proposal Exhibit 2.1.6 SC.gov Services Solution
RFP Solicitation No. 5400021069
Offeror Guidelines This Exhibit 2.1.6 (SC.gov Services Solution) supplies specific information for the Offeror’s use when responding to the SC Digital Government Services RFP. This Exhibit contains an outline of key topic areas that Offeror is required to address as part of its response to the SC Digital Government Services RFP. The response shall include a thorough description of the solution and overall approach to implementing the Services and successfully transitioning responsibility from the Incumbent Offeror.
Offeror Instructions
1. Offeror shall modify the electronic version of this Exhibit (as provided with the SC Digital Government Services RFP materials) to respond to the requirements herein.
2. Offeror shall modify the Exhibit by completing all sections within this document. Offeror shall refrain from modifying section titles or removing sections.
3. Although the sections are related, the Offeror should refrain from repeating responses in subsequent sections. Be sure to tailor the response for each section specific to the request in that section.
4. Offeror may remove the OTIS-provided guidance (i.e., the italicized text) with each section.
5. Offeror need not restate the requirements from Exhibit 2.1.3 (SC.gov Services Statement of Work) rather it should articulate how its unique solution shall perform the services.
6. Offeror shall include materials specific to its solution for this SC Digital Government Services RFP. The Offeror shall refrain from providing marketing materials and background information already provided to OTIS or otherwise available in the public domain.
7. The response to this Attachment is limited to 50 pages, exclusive of cover page, these guidelines and instructions, and the table of contents.
8. The Offeror shall return the completed file as part of its overall response to the SC Digital Government Services RFP, in accordance with the submission and file naming requirements indicated in Part IV-Representations and Instructions of the solicitation schedule.
Table of Contents
| 1 | SC.GOV SERVICES SOLUTION OVERVIEW | 1 |
| 1.1 | Application Project Management | 1 |
| 1.2 | Application Methodologies, Standards and Architecture | 1 |
| 1.3 | Application Planning, Design and Build | 1 |
| 1.4 | Application Integration and Interfaces | 1 |
| 1.5 | Reusable Application Platform | 2 |
| 1.6 | Application Testing | 2 |
| 1.7 | Implementation | 2 |
| 1.8 | Third Party Application Acceptance | 2 |
| 1.9 | Application Maintenance and Support Services | 2 |
| 1.10 | SC.gov Website | 3 |
| 1.11 | Integration with Payment Services | 3 |
| 1.12 | Growth and Outreach | 3 |
| 1.13 | DGS Service Desk and Citizen Help Desk | 3 |
| 1.14 | New Applications | 3 |
Exhibit 2.1.6 (SC.gov Services Solution)
RFP Solicitation No. 5400021069 Page i of ii
SC.GOV SERVICES SOLUTION OVERVIEW
The functional areas below reference sections of Exhibit 2.1.3 (SC.gov Services Statement of Work). The Offeror should review the sections of that Exhibit before responding to each functional area. Capitalized terms in this document may refer to section headings in the Statement of Work.
This section shall contain an overview of Offeror’s Payment Services solution. This section should begin with an overall view of the solution, including solution components that drive improved efficiencies and operational approach to meeting the overall requirements contained in Exhibit 2.1.3 (SC.gov Services Statement of Work). The Offeror shall articulate how it shall perform the services, with specific attention drawn to the focus areas of each section.
Offeror shall describe its overall solution approach in the space below.
Application Project Management In the space below, Offeror shall describe how its solution for providing the Application Project Management Services shall meet the requirements in Section 2.1 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
Application Methodologies, Standards and Architecture In the space below, Offeror shall describe how its solution for providing the Application Methodologies, Standards and Architecture Services shall meet the requirements in Section 2.2 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
Application Planning, Design and Build In the space below, Offeror shall describe how its solution for providing the Application Planning, Design and Build Services shall meet the requirements in Section 2.3 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
Application Integration and Interfaces In the space below, Offeror shall describe how its solution for providing the Application Integration and Interfaces Services shall meet the requirements in Section 2.4 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
Reusable Application Platform In the space below, Offeror shall describe how its solution for providing the Reusable Application Platform Services shall meet the requirements in Section 2.5 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
Application Testing In the space below, Offeror shall describe how its solution for providing the Application Testing Services shall meet the requirements in Section 3.1 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
Implementation In the space below, Offeror shall describe how its solution for providing the Implementation Services shall meet the requirements in Section 3.2 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
Third Party Application Acceptance In the space below, Offeror shall describe how its solution for providing the Third Party Application Acceptance Services shall meet the requirements in Section 3.3 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
Application Maintenance and Support Services In the space below, Offeror shall describe how its solution for providing the Application Maintenance and Support Services shall meet the requirements in Section 4.1 and all of the subsections within Section 4.1, except for subsections 4.14 SC.gov Website and 4.15 Integration with Payment Services of Exhibit 2.1.3 (SC.gov Services Statement of Work).
SC.gov Website In the space below, Offeror shall describe how its solution for providing SC.gov Website Services shall meet the requirements in Section 4.14 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
Integration with Payment Services In the space below, Offeror shall describe how its solution for providing the Integration with Payment Services shall meet the requirements in Section 4.15 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
Growth and Outreach In the space below, Offeror shall describe how its solution for providing the Growth and Outreach Services shall meet the requirements in Section 5.1 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
DGS Service Desk and Citizen Help Desk In the space below, Offeror shall describe how its solution for providing the DGS Service Desk and Citizen Help Desk Services shall meet the requirements in Section 5.2 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
New Applications Next Generation SC.gov In the space below, Offeror shall describe how its solution for providing the Next Generation SC.gov shall meet the requirements in Section 6.1.6.1 of Exhibit 2.1.3 (SC.gov Services Statement of Work).
RFP Solicitation No. 5400021069 Page 1 of 3
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