Delaware's Spay & Neuter Program - System Enhancement Project

The State of Delaware's Department of Health and Social Services, Division of Public Health, is seeking a professional services contractor to develop and implement a comprehensive system enhancement for the Delaware Spay & Neuter Program. The project requires modernizing the current program with a web-based, mobile-compatible digital platform that can streamline application intake, eligibility verification, voucher generation, and provider reimbursement processes. Key deliverables include a user-friendly system that can be efficiently managed by a small team, with digital voucher integration, mobile accessibility, and transparent interactions for low-income pet owners and veterinary service providers. The proposal evaluation will be conducted by a state team using specific criteria: vendor qualifications (20 points), methodology (20 points), scope of work responses (25 points), recruitment and training capabilities (15 points), and proposed costs (20 points). Critical project dates include a November 13, 2025 posting, with questions due by December 4, 2025 at 3:00 PM EST, question responses to be posted by December 18, 2025, and proposal submissions due January 8, 2026 at 1:00 PM EDT. The contract term is two years with potential two-year extensions, potentially spanning up to six years total.

The procurement does not specify explicit set-aside designations or restrictions for disadvantaged enterprises. The system must be hosted entirely within the United States, with data storage and transmission required to remain onshore, though offshore resources are permitted for development and lower-level testing. The contractor must comply with Delaware's Data Classification Policy, maintain cyber liability insurance, and meet stringent security requirements including data encryption, HIPAA compliance, and criminal background checks for all staff. While no specific budget range is explicitly stated, the RFP requires firm fixed costs covering project lifecycle phases and annual operational support, with subscription licensing tied directly to active system utilization. The system must integrate specific technologies including OKTA single sign-on, multifactor authentication, and include automated notification systems, digital voucher management with fraud prevention, and comprehensive reporting dashboards. Help desk services must be provided Monday through Friday, 9:00 a.m. to 5:00 p.m. EST, with rapid email response times and resolution protocols. The state reserves the right to pay via multiple methods including Automated Clearing House, Purchase Card, or check, with invoices due within 30 days of receipt.