HSS26034-SPAYNTRSYS-ad1.pdf

This is Addendum #1 to a Request for Proposals issued by the Delaware Department of Health and Social Services, Division of Management Services for the Spay & Neuter Program System Enhancement Project. The addendum serves as a formal notification that no vendor questions were submitted by the December 4, 2025 deadline and confirms that the attachment becomes part of the solicitation. Vendor questions were required to be submitted by December 4, 2025 at 3:00 PM EST, with responses scheduled to be posted by December 18, 2025. Proposals are due January 8, 2026 at 1:00 PM EDT. The project requires development and implementation of a comprehensive web-based, mobile-compatible digital platform to modernize Delaware's Spay & Neuter Program, including application intake, eligibility verification, voucher generation, and provider reimbursement processes. The contract term spans two years with potential two-year extensions, for a maximum total of six years. Contact information for inquiries is provided through Eddie Mui (302-255-9291) and William Ingram (302-744-4706), both Management Analysts III.

The RFP establishes specific evaluation criteria allocating 20 points for vendor qualifications, 20 points for methodology, 25 points for scope of work responses, 15 points for recruitment and training capabilities, and 20 points for proposed costs. Pricing is structured as firm fixed costs covering project lifecycle phases and annual operational support with subscription licensing tied to active system utilization. The system must be hosted entirely within the United States with all data storage and transmission remaining onshore, though offshore resources may be used for development and lower-level testing. Critical requirements include OKTA single sign-on integration, multifactor authentication, HIPAA compliance, data encryption, cyber liability insurance, and criminal background checks for all staff. Help desk support must be provided Monday through Friday from 9:00 a.m. to 5:00 p.m. EST with rapid email response protocols. The RFP does not specify explicit set-aside designations for disadvantaged enterprises or state a defined budget range.