Crime victim compensation claim system

The State of South Carolina, specifically the Attorney General's Office's Department of Crime Victim Compensation (DCVC), is seeking a cloud-hosted Commercial Off-the-Shelf (COTS) crime victim compensation and sexual assault claims management software system. The procurement involves designing, developing, configuring, implementing, and maintaining an integrated system to support centralized processing of victim compensation and sexual assault claims throughout their entire lifecycle. The system must provide robust public-facing portals for victims, claimants, providers, victim advocates, and internal staff, with capabilities including online application submission, bill submission, claim status access, document management, workflow automation, and comprehensive reporting functionality. Key deliverables include digitization of historical documents, customizable workflows for four operational departments, role-based access controls, bilingual (English and Spanish) portals, secure communication capabilities, automated refund processing, and unlimited document storage. The solicitation, numbered 5400023456, was originally issued on August 3, 2022, with proposals due by September 27, 2022, at 11:00 AM EST, and award notification scheduled for January 24, 2023. The procurement requires vendors to demonstrate compliance with security standards including SSAE18 certification, two-factor authentication, encryption, ADA 508 compliance, HIPAA compliance, and GDPR compliance.

The solicitation does not explicitly specify set-aside designations or restrictions on respondent types. The current system is supported by Leidos and uses an Intranet Quorum (IQ) application version 4.2.A running on an Oracle 19 database. The system must integrate with the South Carolina Enterprise Information System (SCEIS) for payment processing and accommodate approximately 40 internal DCVC users and an undetermined number of external users. The project involves migrating 1.3 million records and 322,000 attachments (210GB total) from the existing system, with the state procuring scanning hardware separately. The budget for this project is capped between $1.5 million and $1.6 million, with the state preferring completion within two years. The resulting contract will have an initial term of one year beginning January 21, 2023, with four optional one-year renewal periods, for a maximum contract period of five years ending January 20, 2028. The procurement will require the three highest-ranked responsive offerors to provide two-hour system demonstrations, and all proposals must be submitted online through the state's procurement portal.