Cisco Hardware and Software Support (SMART Net Total Care)

The West Virginia Lottery Commission is requesting quotes for Cisco Hardware and Software Support (SMART Net Total Care) maintenance and support services under ARFQ 0705 LOT2700000001, with bids due July 22, 2026 at 2:30 PM EDT. Vendors must be licensed Cisco resellers and provide 24-hour direct access to Cisco Technical Assistance Center support, hardware registration with Cisco SMART Net Total Care, and next-business-day or calendar-day replacement parts depending on coverage type selected. Addendum No. 01 has been issued and supersedes conflicting provisions in the base solicitation; all bidders must acknowledge the addendum as a condition of proposal submission.

The scope covers maintenance and support for 51 agency-owned Cisco networking devices across multiple locations: the primary data center in Charleston, West Virginia; a backup data center in Bridgeport, West Virginia; and five casino sites connected to the Lottery network. Devices include firewall models (FPR2130-NGFW-K9, ASA 5506), switches (C9300, C9500, C9300X, C9200CX, C9200L series), routers (C8200-1N-4T), and management appliances (FMC1600-K9), each with specified serial numbers. All devices must be co-termed with coverage running from August 1, 2026 through August 1, 2027. Services are limited to corrective maintenance and feature upgrades available to currently licensed users.

The contract is for one year only with no automatic renewal. Pricing must be submitted on the state-provided Exhibit A (Pricing Page); vendors using alternate pricing pages will be disqualified. Award will be made to the vendor providing the lowest overall total cost. Commercial General Liability Insurance of $1 million per occurrence is required. Vendors must be registered with the West Virginia Purchasing Division and comply with all applicable federal, state, and local laws. Technical questions were due July 15, 2026 at 10:00 AM EDT. Contact buyer Thomas P. Hymes at 304-352-1831 or thymes@wvlottery.com.