Aquarius Time Series Software Server Support and Maintenance

The West Virginia Department of Environmental Protection is soliciting support and maintenance services for Aquarius Time Series software server systems under an Agency Sole Source Determination (ASSD 0313 DEP2700000002), with responses due October 28, 2026 at 10:30 a.m. This is a direct-award procurement pursuant to West Virginia Code 5A-3-10c, structured to determine whether the commodity qualifies as sole-source rather than competitive.

The scope covers technical support and maintenance for three user licenses and one medium-level server over a five-year contract term. Services include system monitoring, troubleshooting, software updates, patches, preventative maintenance, and emergency response for critical system failures. Support is provided on-site and remotely. The solicitation specifies manufacturer model number 81112200 for all line items.

The total contract value across five years is approximately $29,594.67. Year One costs total $4,213.12 (three user licenses at $668.75 each plus server support at $2,206.87); Year Two totals $4,508.04; Year Three totals $4,723.61; Year Four totals $5,161.25; and Year Five totals $5,522.54. Annual costs increase incrementally. Work is performed remotely and on-site with administrative direction and invoicing to the Division of Water and Waste Management at 601 57th Street SE, Charleston, West Virginia. Pricing terms are negotiable based on the vendor's proposed fee structure, including hourly rates for technical support, annual maintenance fees, and any additional service charges. Cynthia D. Fisher, buyer contact, can be reached at (304) 558-2221 or cindy.fisher@wv.gov.