Ada Closed Captioning & Cart Solution - UPDATED

The State of Tennessee, through its Department of Finance and Administration's Strategic Technology Solutions, has issued a Request for Information (RFI) #31701-03681 for an ADA Closed Captioning & CART Solution targeting web content accessibility. The procurement specifically seeks solutions that meet WCAG 2.1 AA accessibility requirements, with a focus on closed captioning tools for both prerecorded and live video content. Required capabilities include multi-language support, speaker identification, platform integrations, live and pre-recorded video captioning, and comprehensive technical compliance. Vendors must submit responses by August 13, 2025, at 2:00 PM Central Time, with preliminary vendor questions due by July 23, 2025, and state responses expected by July 30, 2025. The RFI requires detailed solution information limited to 10 pages, addressing functional, technical, support, security, and artificial intelligence domains, with specific emphasis on deployment options, user authentication, support channels, and potential AI model characteristics.

The RFI does not explicitly indicate specific set-aside designations or restrictions on respondent organizations. The document emphasizes that this is an information-gathering process and does not guarantee future contract opportunities. All data must remain within the United States and be handled by US-based resources, suggesting potential restrictions on international vendors. While no specific budget range or award value is mentioned, the comprehensive technical requirements suggest a potentially significant procurement for advanced accessibility technology solutions. The procurement covers Davidson County and is part of a broader state-level initiative to enhance digital accessibility, indicating potential scalability and future contract opportunities for selected vendors who can demonstrate robust closed captioning and CART (Communication Access Realtime Translation) capabilities.