Virtual Recruiting Center

Synopsis for W9124D-20-R-0009, Virtual Recruiting Center Support Services

The Mission and Installation Contracting Command (MICC) – Fort Knox, 199 6th Avenue, Building 1109, FT. Knox, KY 40121, intends to issue a solicitation for Virtual Recruiting Center Support Services to award a single, Firm-Fixed-Price contract in support of U.S. Army Recruiting Command (USAREC), FT. Knox, KY.  This requirement will be a competitive 100% set-aside for Service Disabled Veteran Owned Small Businesses (SDVOSB). 

The anticipated posting date of the solicitation is on or about 16 March 2020.  The anticipated closing date of the solicitation is on or about 17 April 2020.

The anticipated Period of Performance includes a 30 day Phase-In period of 26 October 2020 through 27 November 2020, full performance begins 28 November 2020 with a base period of 11 months and four (4) option periods of 12 months.  The NAICS code for this requirement is 561422 Telemarketing Bureaus and Other Contact Centers..  The small business size standard is $15,000,000.00.

This requirement is for the operation of the Virtual Recruiting Center (VRC) for the U.S. Army Recruiting Command (USAREC) located at Fort Knox, Kentucky. The contractor shall provide all resources to include personnel, equipment, supplies, facilities, transportation, tools, materials, and supervision to provide operational support to the VRC. The components for the VRC are Lead Refinement Branch, Processing Branch, Sustainment Branch, In-Service Recruiting Team, and Social Media Relations and Content Team. The lead refinement branch is a core component of the VRC and is responsible for refining leads from various sources. The leads received are then transferred for processing to either the recruiter or the processing branch. The processing branch is responsible for providing customer services assistance, qualification screening, and quality control checks for unsponsored persons that initiate their recruiting program application online. Sustainment branch is made up of two teams 1) Future Soldier (FS) Sustainment and 2) Family Information Center team. These teams are responsible for managing the FS social media and FS family social media sites, FS chat room operations, FS forums, and to maintain informational updates on the US Army FS training site. In-Service Recruiting Team is responsible for providing recruiting support to the Special Operations Recruiting Battalion – Airborne. Social Media relations and Content Team is divided into two cells; 1) Responsible for monitoring, moderating, and responding to social media questions and comments. 2) Responsible for content creation to be used by the social media team and across commend and managing the USAREC social media content.

All Offerors shall be registered within the System for Award Management (SAM) http://www.sam.gov prior to submitting an offer.

Potential Offerors are responsible for monitoring beta.sam.gov for release of the solicitation package and any amendments.

The solicitation and any/all amendments will be posted and available for viewing and downloading at (beta.sam.gov).  No paper copies will be issued.  When the solicitation is posted, it is incumbent upon the interested parties to review the aforementioned.

There are no commitments by the Government to issue a solicitation, make an award, or to be responsible for any monies expended by any interested parties before award of a contract for the efforts mentioned above.  Information provided herein is subject to change and in no way binds the Government to solicit for or award a contract.  No telephone responses will be accepted.

The points of contact for this contract action is Dremayne Doyle, Contract Specialist, at Dremayne.t.doyle.civ@mail.mil and Mr. Daniel J. Hereford, Contracting Officer, at daniel.j.hereford.civ@mail.mil.

SOURCES SOUGHT SYNOPSIS

THIS IS A Sources Sought Notice ONLY. The U.S. Government desires a Contractor to provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform operational support to the U.S. Army Recruiting Command (USAREC) Virtual Recruiting Center (VRC) as defined in this PWS except for those items specified as Government furnished property and services, on a small business set-aside basis, provided 2 or more qualified small businesses respond to this sources sought synopsis with information sufficient to support a set-aside.

The Contractor shall provide all necessary labor, management, supervision, and
materials to operate the USAREC VRC, located at Fort Knox, Kentucky. The VRC is
responsible for operating, maintaining, evaluating, and analyzing web-based operations
that serve to support USAREC and Cadet Command using enterprise platforms currently
existing and those under analysis for utility to provide effective processes while
eliminating duplicity. The Contractor shall measure and analyze virtual, existing
initiatives and programs specific to recruiting efforts. The Contractor shall use multiple
methods of communication in order to contact and refine leads, assist in application
processing, provide customer services support, and respond to all inquiries. Services includes but are not limited to the following, The VRC will conduct lead refinement operations that ensure that only those leads that meet the qualifications based on current USAREC business rules and have a desire to speak with a recruiter are forwarded to a recruiter. Provide premier customer service and support to all inquiries received through multiple platforms, and to all applicants that are seeking assistance in online application processing. Further services can be found in the attached draft PWS.

Be advised that the U.S. Government will not be able to set aside this requirement if 2 or more small businesses do not respond with adequate information to support the set- aside. We encourage all small businesses, in all socioeconomic categories (including, 8(a) Business Development Program, Small Disadvantage Business, Historically Underutilized Business Zone, Service-Disabled Veteran-Owned, Women-Owned Small Business concerns), to identify their capabilities in meeting the requirement at a fair market price.

This notice is issued solely for information and planning purposes - it does not constitute a Request for Quote (RFQ)/Invitation for Bid (IFB)/Request for Proposal (RFP) or a promise to issue an RFQ, IFB or RFP in the future. This notice does not commit the U.S. Government to contract for any supply or service. Further, the U.S. Government is not seeking quotes, bids or proposals at this time and will not accept unsolicited proposals in response to this sources sought notice. The U.S. Government will not pay for any information or administrative costs incurred in response to this notice. Submittals will not be returned to the responder. Not responding to this notice does not preclude participation in any future RFQ or IFB or RFP, if any is issued. If a solicitation is released, it will be synopsized on the Government wide Point of Entry. It is the responsibility of potential offerors to monitor the Government wide Point of Entry for additional information pertaining to this requirement. The anticipated NAICS code is 561422: Telemarketing Bureaus and Other contact Centers; small business size standard is $15.0M.

A continuing need is anticipated for the Virtual Recruiting Center (VRC) requirement which is currently being fulfilled through current contract # W9124D-18-C-0003.

Attached are the draft Performance Work Statement (PWS), Performance Requirements Summary (PRS) and Technical Exhibits with historical workload data for the requested services.

In response to this sources sought, please email the below information by 28 October 2019, 07:00a.m. (est) to Contract Specialist, Deborah R. Randall at Deborah.r.randall.civ@mail.mil and Contracting Officer Daniel Hereford at Daniel.j.hereford.civ@mail.mil

1. Name of the firm, point of contact, phone number, email address, DUNS number, CAGE code, a statement regarding small business status (including small business type(s)/certifications(s) such as SDB, 8(a), HUBZone, SDVOSB, WOSB, EDWOSB, etc.) and the corresponding NAICS code.

2. Identify whether your firm is interested in competing for this requirement as a prime contractor or not. Identify subcontracting, joint ventures or teaming arrangement that will be pursued, if any.

3. Information in sufficient detail regarding previous experience (indicate whether as a prime contractor or subcontractor) on similar requirements (include size, scope, complexity, timeframe, government or commercial), pertinent certifications, etc., that wiill lfacilitate making a capability determination. This includes at least two examples of relevant prior experience to substantiate capability to perform the tasks specified in PWS Part 5, Specific Tasks.
4. A draft Management Staffing Plan that addresses how the key personnel requirements in PWS Part 1.6.11 will be met as well as the general requirements summarized in Technical Exhibits (TE). Indicate anticipated level of effort by job type or specialty; whether they are on staff, to be hired, or subcontracted; and resume for key personnel if available.

5. Identify how the Army can best structure these contract requirements to facilitate competition by and among small business concerns.

6. Recommendations to improve the approach/specifications/draft PWS/PRS to acquiring the identified services.

7. Identify any condition or action that may be having the effect of unnecessarily restricting competition with respect to this acquisition. Please contact the MICC Advocate for Competition, Scott Kukes, at scott.d.kukes.civ@mail.mil
or 210-466-2269, if you believe that this action is unreasonably restricting competition. Include the subject of the acquisition, this announcement, and the MICC POC information from the notice. Provide the specific aspects that unreasonably restrict competition and the rationale for such conclusion.