Virtual recruiting center (VRC)

This pre-solicitation notice seeks operational support services for the United States Army Recruiting Command Virtual Recruiting Center. The procuring agency is the Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Sam Houston. Key requirements include refining over 96,000 leads per month, responding to all inquiries within one hour, achieving a 34% contact rate, and providing lead refinement, processing, customer service and recruit sustainment through call centers, online chat and social media platforms. Evaluation criteria are not specified, though the contractor must meet performance standards for lead contact and response times. The deadline for proposals is January 20, 2020.

The opportunity is set aside for Service-Disabled Veteran-Owned Small Businesses. The NAICS code is 561440 and PSC code is R499. The performance work statement was issued under solicitation number W9124D-20-R-0009. Key details include responding to inquiries the same day received and mentoring future soldiers. Budget details are unspecified, though the period of performance is not provided and the government will provide office space, supplies, phones and authorized software to the contractor.