Xerox+Executed+Contract.pdf

This document is a Purchase of Service Agreement (Contract 420-10496) between the State of North Dakota and Xerox State & Local Solutions, Inc., located in Fairfax, VA. The contract involves multiple state agencies, including the North Dakota Department of Human Services, State of North Dakota, Job Service North Dakota, North Dakota Department of Corrections and Rehabilitation, and Workforce Safety and Insurance. The agreement was executed in December 2016 and is based on a Request for Proposal (RFP) dated February 8, 2016, with subsequent amendments.

The contract provides services with a three-year term, potentially extendable for up to four successive two-year terms. It includes a comprehensive fee structure detailed in two cost proposals (Appendix A and Appendix B), which outline a wide range of financial services and transactions. Key features include unlimited free transactions for cardholder fees, point-of-sale transactions, cash access transactions, customer service, and optional services. Notable provisions include no monthly account maintenance fees, no ATM withdrawal surcharges at over 26,500 nationwide locations, and various free services such as live representative calls, web-based account access, and mobile app services. The vendor (Xerox) will also leverage pre-existing hardware and software tools, with the contract acknowledging the company's planned corporate restructuring.