CUSTODIAL_PWS_2FEB16.pdf

Performance Work Statement

DISA CUSTODIAL SERVICES

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Custodial Services as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this PWS.

1.2 Background: The DISA Europe Complex is located in Stuttgart in the State of Baden Wuerttemberg, Germany. DISA Europe requires that 1,161 square meters of facility space, utilized by a working population of approximately 250 people, be cleaned on a regular basis. The cleaning frequency is based on

High Use Administrative Facilities. Cleaning Frequencies are identified in Attachment 1. All buildings requiring cleaning are identified in Attachment 2.

1.3 Objectives: The Contractor shall provide cleaning services that meet the demands of the DISA Europe complex. Ultimately, our goal is to improve the quality of life of the service members by providing cleaner, better maintained facilities.

1.4 Scope: Contractor shall provide non-personal custodial services to include all necessary qualified and experienced personnel, services and transportation to perform custodial services for DISA Europe, as specified in this Performance Work Statement (PWS).

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years.

1.6 General Information:

1.6.1 Quality Control Plan (QCP): The Contractor shall develop, implement, and maintain a Quality

Control Plan (QCP) (Deliverable 001R001) and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor for its internal use to ensure that it performs and delivers high -quality service.

The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

1.6.1.2 The contractor shall develop and implement procedures to identify, prevent, and ensure non -recurrence of defective services. The final QCP shall be submitted within thirty (30) calendar days after contract award to the COR for acceptance. After acceptance of the QCP, the contractor shall receive the

COR’s approval in writing for any proposed changes to the QC plan. After acceptance of the QCP, the contractor shall receive the contracting officer’s (KO) acceptance in writing or any proposed changes to the quality control procedures. The contractor shall submit QCP changes within five (5) days to the

Contracting Officer’s Representative (COR) for review and acceptance prior to implementation.

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. “Contract quality requirements” means the technical requirements in the contract relating to the quality of the service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor to ensure the service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the minimum acceptable defect rate(s), and deductions, if applicable.

1.6.3 Recognized Holidays: The contractor is not required to perform services on US Federal holidays (see

CCE 204-4000). Services that fall on a US holiday shall be rescheduled for performance on an alternate day.

1.6.4 Hours of Operation: The contractor is responsible for conducting business between the hours of 8:30 a.m. to 12:30 p.m., Monday through Friday except US federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor shall follow the below procedures for scheduling access to facilities that require a government escort:

1. The Contractor shall submit the work schedule two weeks after contract award and shall revise the schedule quarterly, or as required, but no less than four (4) times per year. The work schedule for restricted facilities shall include the timeline of the Contractor arrival. (Deliverable 001R002)

2. The COR shall coordinate with these facilities and confirm cleaning times and schedule.

3. The Contractor shall be at designated location at time outlined by the work schedule and wait for 15 minutes.

4. If the POC is not available at location at specific time, the Contractor shall inform the Supervisor. The

Supervisor is required to inform the COR via phone or email of no-show/no-service incident specifying time, and facility.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the following installation: Patch Barracks. Cleaning services shall be provided in buildings which are identified in Attachment 1.

1.6.6 Type of Contract: The Government will award a firm fixed priced contract.

1.6.7 Security Requirements:

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW Army Regulation (AR) 190-13, “The Army

Physical Security Program.”

1.6.7.2 Personnel Security Clearance Requirements: Not Applicable

1.6.7.3 Background Checks: The work under this contract is to be performed in close and/or frequent contact with children and as such the Contractor personnel require a COMPLETED Local National

Screening Program (LNSP) background check with a favorable or adjudicated result prior to authorizing access to the U.S. Installations. No temporary passes shall be issued.

Access to the work site and US controlled areas are limited to personnel meeting minimum-security standards. (USAG Stuttgart Command Policy Memorandum #58, Local National Screening Program

(LNPS) and Installation Access Control) This requirement applies to present and future employees performing work under this contract on U.S. facilities or in U.S. controlled areas. Failure to submit required information or to obtain required documentation will result in the exclusion of such employees from the work site or U.S. controlled area until such documentation is obtained. Employees of the

Contractor who do not possess a valid ins tallation access card will be restricted from the workplace until the card is (re)activated. No Contractor employees will be signed on the installation by an active card holder or contractor, to conduct work duties. Contractor employees are prohibited from signing on post any family members or any other non-employees. The Contractor employees shall be subject to personal and vehicle searches when entering or leaving the installation. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the

Contractor from performance of services required under this contract.

The COR shall provide the Contractor the required information and documents for installation passes. The

Contractor shall provide a list of all employees that need to be registered for installation access and those who required an additional picture badges in order to perform cleaning services under in secured buildings requiring a Government escort (Deliverable 001R003). The list shall at a minimum include employees full name, date of birth, installation access card number, date of issue. The list shall be updated as employees are added or removed.

Upon the termination of employment or termination/cancellation of this Contract, the Contractor is responsible to collect the installation access cards. The Contractor shall collect the installation access cards the same day employment of an individual has expired/terminated, and shall return them to the issuing office within 3 workdays.

1.6.7.3.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately:

(1) Notify the KO and COR of that information; and

(2) Notify the KO and COR of any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person;

(3) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.7.4 Employment Eligibility: Not Applicable

1.6.7.5 Operations Security (OPSEC) Requirements: Not Applicable

1.6.7.6 Key Control: Not Applicable

1.6.7.7 Lock Combinations: Not Applicable

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal

Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's perfo rmance. At these meetings the KO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration . The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor

Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates , or changes in delivery dates. The

COR is not authorized to change any of the terms or conditions of the Contract or any task order.

1.6.10 Key Personnel: The follow personnel are considered key personnel by the government:

1. Project Manager and Alternate Project Manager

2. Site Supervisor and Alternate Site Supervisor

3. Quality Control (QC) Manager

The Project Manager shall conduct overall management coordination and will be the central point of contact (POC) with the Government. The Project Manager and Alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this Contract with no restriction.

The QC Manager shall have no other duties except for quality control monitoring. The Contractor shall provide a QC Manager for the following buildings: 2340 and 2341. The QC Manager shall be available to perform on-site QC inspections and attend periodic meetings. The Contractor is prohibited from employing off-duty Government quality assurance personnel.

The Site Supervisor or Alternate shall be available on site during normal operational hours to instruct and supervise the cleaning personnel.

At the Post Award conference, the Contractor shall submit in writing, the name, title, office, home and mobile telephone number, and email address of the Key Personnel (Deliverable 001R004). This list shall be updated as needed but no less than 4 times a year. Alternate key personnel shall be designated to act 100% during the primary's absence and shall always be informed of the actual status of all activit ies at all times.

1.6.10.1 Contractor Responsiveness: The Project Manager and Quality Control Manager, including alternates, shall be available for telephone communication or on-site attendance between the hours of 0800 to 1700 during normal contract workdays. A personal answering service is permitted at other than normal contract workdays, provided that the Contractor responds to all calls within a time not to exceed two hours after notification of the call by the answering machine and/or service. The Site Supervisor shall be able to arrive on-site, during the normal contract work days, if needed, within 1 hour following a request.

1.6.11 Special Qualifications or Certifications:

1. The Project Manager shall have a minimum High School degree, or Foreign Country Equivalent education, and a minimum of five (5) years management experience in Custodial work, computer knowledge, German driver’s license category B and shall meet Level III language qualifications (See

Attachment 4 – Language Qualification Requirements) in English. Education requirement may be waived with demonstrated 10 years’ experience as approved by the Contracting Officer (KO).

2. The members of the Quality Control (QC) Team should have two (2) years of experience in QC

Management, computer knowledge, German driver’s license category B and shall meet Level III language qualifications (See Attachment 4 – Language Qualification Requirements ) in English.

3. The Site Supervisor and Alternate should have two (2) years of experience in custodial service, computer knowledge, German driver’s license category B and shall meet Level III language qualifications

(See Attachment 4 – Language Qualification Requirements) in English.

1.6.12 Identification of Contractor Employees : The Contractor personnel shall wear a company identification badge with individual name and a passport size photo on uniform while at the site at all times.

The Contractor shall provide cleaning personnel with uniforms which clearly identifies the company’s logo and/or name. The Contractor must also ensure that all documents or reports produced by the Contractor are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.13 Contractor Travel: Not Applicable

1.6.14 Other Direct Costs (ODC): Not Applicable

1.6.15 Data Rights: Not Applicable

1.6.16. Non-Disclosure Requirements: Not Applicable

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The

Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase-in/Phase-Out Period: The Phase In period is established by CLIN 0003. A final phase-in plan is due NLT 5 working days after Contract award (Deliverable 001R005). During the Phase In period, the Contractor shall prepare to assume full responsibility for all areas of operation. The Contractor shall take all actions necessary for a smooth transition of the contracted operations. The Government will make all facilities and equipment accessible to the Contractor. This includes Contractor's management personnel ability to observe incumbent contractor’s operations.

During the Phase In period, the Contractor shall at a minimum:

1. Obtain all required installation passes outlined in PWS paragraph 1.6.7.3. COR will provide the

Contractor with Installation passes documentation.

2. Participate in joint inventories and accept responsibility for the Government -Furnished Property (GFP).

3. Develop and submit any required deliverables.

4. Attend post-award meetings as required

5. Accomplish any necessary training

The Phase Out will occur during the last 30 days of contract performance. The Contractor shall take the necessary steps to ensure a smooth and orderly transfer of performance responsibility to a successor. The

Contractor shall fully cooperate with the successor contractor and the Government so as not to interfere with their work or duties. The Contractor shall provide documentation of all surrendered employee installations access cards to the COR.

1.6.19 Training Requirements:

1.6.19.1 Anti-Terrorism (AT) Level I Training: Not Applicable

1.6.19.2 OPSEC Training: Not Applicable

1.6.19.3 iWATCH: The contractor and all associated subcontractors will brief all employees on the local iWATCH/iSALUTE program training standards provided by the COR. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within 30 calendar days after the contract is awarded and within 30 calendar days after new employees commence contract performance, with the results reported to the COR within 35 calendar days after the contract is awarded. The contractor shall submit written documentation to the COR no later than 5 calendar days after each employee completes the training (Deliverable 001R005) to verify that training has been completed.

1.6.20 Safety Plan and Program: The Contractor shall provide a Safety Plan (Deliverable 001R006) within

15 days of the Contract award The Safety Plan shall identify the processes and procedures to ensure a safe working environment, the public and passersby, prevent accidents, and react to accidents. The Contractor’s safety programs shall fully comply with the provisions of Army, USAG Stuttgart, OSHA, local municipality, and German regulations and directives. In cases where standards conflict, the stricter requirement shall apply. This plan shall be updated as needed or when directed by the KO.

1.6.20.1 Signage: The Contractor shall display warning signs in English in work areas when applicable

(e.g., “Wet Floors” etc.). The Contractor shall immediately report any conditions which compromise life, safety and health (e.g. fire hazard etc.) to the COR.

1.6.21 Environmental Compliance: The Contractor shall comply with U.S. and German regulations, policies, laws, and technical guidelines, the Final Governing Standards (FGS), the SOFA, and supplements therein, that govern environmental compliance, restoration, pollution prevention, conservation of natural resources, the protection of personnel, and the handling, storage, collection, disposal, and records keeping for hazardous materials and hazardous waste. The Contractor s hall strictly comply with manufacturer's guidelines and professional recommendations.

1.6.22 Local Security: The contractor and all associated subcontractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures provided by the COR. The contractor will also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1. Contractor. The total contractor organization or a separate entity of it ; such as an affiliate, division, or plant that performs its own purchasing.

2.1.2. Contracting Officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.3. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.8. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.9. Quality Assurance (QA). The various functions, including inspection, performed by the government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.10. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the contractor’s performance in meeting critical performance standards identified in the contract.

2.1.11. Quality Control (QC). Tasks performed by the contractor to improve the quality of the organization’s output.

2.1.12. Shall. Imperative.

2.1.13. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime contractor or another subcontractor.

2.1.12. Work Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

AR Army Regulation

AT Anti-Terrorism

CFR Code of Federal Regulations

CLIN Contract Line Item Number

CMR Contract Manpower Reporting

COR Contracting Officer Representative

DD Form 254 Department of Defense Contract Security Requirement List

DOD Department of Defense

FAR Federal Acquisition Regulation

FY Fiscal Year

GFE Government Furnished Equipment

GFP Government Furnished Property

GFS Government Furnished Services

IA Information Assurance

IAW In Accordance With

IT Information Technology

KO Contracting Officer

OCI Organizational Conflict of Interest

OPSEC Operational Security

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QCP Quality Control Program

RA Requiring Activity

SOP Standard Operating Procedures

TE Technical Exhibit

U.S.C. United States Code

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government

Furnished Services (GFS)

3. GOVERNMENT FURNIS HED ITEMS AND SERVICES:

3.1. Services: The Government will provide escorts for Contract cleaning personnel at all times in DISA

Europe facilities as it is required.

3.2 Janitorial Closets: The Government will provide Janitorial Closets to the contractor for storage of supplies, provided in the performance of this contract (i.e. Hand Towels, Toilet Papers and Liquid Soap), in buildings 2340 and 2341. Government furnished facilities will be available only for storage of supplies in the performance of the contract (i.e. Hand Towels, Toilet Papers and Liquid Soap), in the following areas: Bldg # 2340 DISA-Europe Patch Barracks. (3 storage rooms) Bldg # 2341 DISA-Europe Patch

Barracks. (1 storage room)In addition the Government will provide janitorial closets for use by the

Contractor, for the purpose of storing materials and equipment, excluding flammable materials. The

Contractor shall ensure that the closets are orderly, clean, and odor free. Materials and equipment will be stored and organized in such a manner as to allow easy access and movement inside closet. The

Government is not responsible for the Contractor’s supplies or equipment or for the contractor’s employees’ personal belongings.

3.3 Utilities: The Government will provide electricity and water for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices within 15 days after award. The Contractor shall be responsible for operating in a manner that minimizes the waste of utilities, which includes turning off the faucets, turning off lights, and powering off equipment at the end of the work day. The Contractor shall submit documentation quarterly that shows that all employees are adhering to these standards (Deliverable 003R001).

3.4 Equipment: Not Applicable

3.5 Materials: Not Applicable

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Facility Security Clearance: Not Applicable

4.3. Supplies: see Attachment 4

4.3.1 General: No materials may be stored on the ground. Contractor shall provide shelving at their own expense if necessary to store items on. The contractor shall not store materials in the open restroom areas without prior approval of the COR. The Contractor shall ensure restrooms and facility supplies are available until the next service period, and never empty. If supplies run out prior to the next service period, the Contractor shall refill within two hours of notification.

4.3.2 Trashcan Liners: The Contractor shall provide plastic trashcan liners that are sized for the type of trash receptacle provided.

4.3.3 Toilet Tissue, Paper Towels, Hand Soap, and Supply Dispensers: The Contractor shall provide toilet tissue, paper towels, hand soap, and dispensers as needed. Toilet tissue, paper towels, and hand soap shall fit in existing Tork dispensers. The Contractor is responsible for providing monthly supplies as listed in

Attachment 4. The Contractor shall notify the COR when a new dispenser conforming to current requires installation by the Government.

4.3.4 Cleaning Components : All material or cleaning components used shall be in accordance with hazardous material regulations (Gefahrstoffverordnung) and have a Material Safety Data Sheet (MSDS)

(Sicherheitsdatenblatt) (Deliverable 004R001). The MSDS shall be available, in English and local language, in all designated storage areas where material and cleaning components are stored. The

Contractor shall submit the MSDS sheet to the COR, itemizing all materials and cleaning agents to be used under this contract, for the Government’s approval, within 10 days of the Contract award. This list will be updated as needed but no less than 4 times per year. All cleaning supplies, equipment and materials shall be of leading industry and/or commercial standard or equivalent quality and conform to applicable specifications.

4.4. Equipment: The Contractor shall provide all equipment and vehicles necessary to perform the requirements of this contract. Equipment, such as vacuum cleaners, polishing machines, etc. shall be industrial strength and kept in operating order and designed to perform the type of work prescribed in this

PWS.

4.4.1 Equipment Storage: Equipment containers for the purpose of storing materials and equipment at

Contractors cost and responsibility shall be provided if the Government furnished janitorial closets are not available. The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of Contractor vehicles or their privately owned vehicles shall not be performed on site.

4.4.2 Equipment Operation: All equipment used in the performance of this contract shall be in a safe operable condition IAW with manufacturer’s guidance. The Contractor shall perform biannual equipment inspections to ensure equipment is functioning in IAW manufacturer’s performance standards. The equipment inspection and maintenance process shall be documented in the Quality Control

Plan. The Government reserves the right to inspect the Contractor equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle. All defective, unsafe, or broken equipment that does not operate according to the manufacturer’s performance standards shall be tagged and removed. This equipment shall be replaced with operational equipment immediately.

At all times equipment shall not leak or pose a safety hazard to employees or occupants. The COR shall be informed immediately of any removed equipment and the level of service of the contract shall not be affected.

PART 5

SPECIFIC TASKS

5. SPECIFIC TASKS: Contractor shall provide non-personal services for custodial service to include all necessary qualified and experienced personnel, services and transportation to successfully perform s ervices for DISA Europe, as specified in this Performance Work Statement (PWS).

5.1 Basic Cleaning: The Contractor shall provide services for all labor, management, tools, equipment, supplies, chemicals, supervision, transportation, and other items or services to ensure that the custodial services are performed at the location specified herein in a manner that will main tain a safe, satisfactory facility condition and present a clean, neat and professional appearance. All work shall be conducted in accordance all applicable United States (U.S.), German, and local laws, regulations, standards, provisions, and directives to include applicable publications in Part 6. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. The Contractor shall provide services based on the cleaning frequencies schedule provided in

Attachment 1.

5.1.1 Facility Floor Cleaning Services: Accessible floor surfaces shall be cleaned. Moveable items (chairs, trash receptacles, any and all easily moved item) shall be tilted or moved to access the floor surface (to sweep, wet mop, vacuum) underneath these items. Moved items shall be returned to their original position after cleaning. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

5.1.2 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Concrete, etc.). Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, buff, sweep, dust mop, wet mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. Floor surfaces, including grout and any transition, separations or joints in the materia ls, shall be maintained to have a uniform, clean appearance absent of streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Protective coverings, baseboards, corners, and wall/floor edges shall also be clean.

5.1.3 Carpeted Floors: Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Vacuum cleaners shall offer high airflow, high efficiency particulate air filter (HEPA filter), and an adjustable rotating brush agitation for effective soil removal. Custodial personnel must make every effort to minimize the generation of dust, both inside and outside the buildings.

Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. Tears, burns, and raveling shall be brought to the attention of the facility manager.

5.1.4 Sweep Floors: The entire area to be swept shall be thoroughly cleaned to remove dust, dry so il, and other debris. After the floor has been swept, the floor surface including corners and abutments shall be free of visible dust, soil, or other debris.

5.1.5 Wet Mop Floors: Use proper wet floor signage, sweep, vacuum or dust mop the floor to remove any large debris prior to wet mopping. Apply the floor cleaning chemical according to the manufacturer’s directions. After wet mopping, all stains and soils which are water soluble should be removed from the floor, leaving a clean, fresh floor. Floors must have a clean, uniform glossy appearance free of soil, film and stains, swirl marks, or standing water and/or contamination. All exposed surfaces of baseboards and furnishings must be also free of splash marks and streaks. No mop streaks must remain in the area.

5.1.6 Clean Floor (Walk-Off) Mats: Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mates returned to their normal location. Area and throw rugs shall receive the same service.

5.2. Clean Drinking Fountains: Drinking fountains shall be cleaned at the same frequency as restrooms and will not be a separate item in the contract. Clean and disinfect all porcelain and polished metal surfaces, including the faucet, knobs, orifices and drain as well as outer surfaces of fountain. After cleaning the drinking fountains, the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious removable soil. Any broken or defective fountains shall be reported to the COR. Clean rags/ cloths shall be used for each time the fountains are cleaned.

5.3 Remove Trash: All wastebaskets located within the restrooms and hallways shall be collected and emptied. All trash receptacles will be returned to their initial locations. Trash receptacles shall be left free of foreign matter. The Contractor shall replace any obviously soiled, worn or torn plastic trash can liners. Trash shall be disposed into a designated trash dumpster (Trash Island), provided by the

Government in each installation.

5.4 Spot Cleaning: Spot clean to remove smudges, fingerprints, marks, streaks, etc. from washable surfaces of walls, partitions, doors, furniture, fixtures, appliances, etc. Germicidal detergent shall be used in restrooms and drinking fountains. After spot cleaning, the surface shall have a clean, uniform appearance free of streaks, spots, and other evidence of removable soil.

5.5 Glass Doors: All glass doors shall be cleaned on both sides of the door free of streaks, smudges, etc.

5.6 Low Dusting: Low dusting shall be defined as the removal of all dust, lint, litter, dry soil, etc. from the horizontal surfaces of chairs, file cabinets, and other types of office furniture and equipment and from horizontal ledges, window sills, blinds, handrails, etc. below 1.8 meters from the top of the floor surfaces.

At the CDCs, desks and chairs shall also be low dusted. After dusting, all such horizontal surfaces shall have a uniform appearance, free of streaks, smudges, dust, lint, litter, etc. Dusting shall be accomplished by removal of soil from the area, not by moving it from one surface to another. Cleaning rags/cloths and mop water that are used for this cleaning shall not be used anywhere else.

5.7 Restrooms:

5.7.1 Clean and Disinfect: All surfaces of sinks, toilets, urinals, lavatories, showers, dispensers, plumbing fixtures, drinking fountains, partitions, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter.

Restrooms shall be left with a clean, pleasant scent/fragrance or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge stain free. Vents

(within 1.8 meters of the floor) shall be clean. Walls and grout shall be free of all film, spots, and detergent buildup. No abrasive and/or bowl cleaners are to be used to clean the drinking fountains.

5.7.2 Floor Care: All floor surfaces shall be maintained in accordance with PWS paragraph 5.1 – 5.1.6.

5.7.3 Supplies: Contractor shall ensure restrooms are stocked sufficiently with supplies including toilet tissue, paper towels, and hand soap. Supplies shall be stored in designated areas. Supplies shall be in sufficient quantities so supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification. . Contractor supplies shall be delivered on a monthly basis. The COR shall sign for all supplies/materials received. The contractor shall keep an inventory of supplies to reflect consumption; the COR shall approve the inventory log on a monthly basis.

5.8 On-Demand Cleaning: The contractor shall coordinate with the COR and keep a log of on

NTE 5,000 square meters.

5.8.1 Carpet Cleaning, Water Extraction Method: Carpet cleaning, water extraction method shall be defined as the spot cleaning, vacuuming, operation of the water extraction equipment, and re-vacuuming of all carpet in an area. All vacuuming, both before and after the use of the water extraction equipment shall be done with a medium duty pile lifter vacuum. All stained areas shall be treated with spot cleaning solution and/or stain removal, following the directions of the manufacturer of the solution, or treated according to the specific stain involved. Spot cleaning should be continued until as much of the stain a possible has been removed. All instructions provided by the manufacturer o f the water extraction equipment and materials shall be followed during their use. After shampooing the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location.

5.8.2 Spray-Buff and Dry-Buff: Sweep the floor prior to the floor surface being buffed. After buffing, the entire floor shall have a uniform glossy appearance, free of scuff marks, heel marks, and other stains, and shall have a uniform coating of floor finish. All buff solutions shall be removed from baseboards, furniture, trash receptacles, etc. Asbestos containing floor material will not be dry-buffed.

5.8.3 Stripping/Finishing Floor: Stripping is the complete removal of all finish and/or sealer without damage to the floor surface. Stripping shall also include the complete removal of all marks, scuffs, etc.

except in case, which there is damage to the floor surface. Stripping chemical(s) used shall be used according to the manufacturer's directions. The floors shall be scrubbed with a single disc floor machine equipped with a stripping pad, except those areas in which an auto scrubber can safely and effectively be used; and those areas in which the use of manual scrubbing devices are necessary to completely remove the finish and/or sealer (along walls, in corners, etc.). The stripping solution and rinse water shall be picked-up with a wet/dry vacuum except in areas where its use is impossible or impractical (very small area, areas with low amperage circuits, etc). All floor surfaces to which stripper has been applied shall be thoroughly rinsed with clean water. When a wet/dry vacuum is used, the area should be rinsed at least once after the stripping solution has been removed. If a mop is used to pick-up the stripping solution, the area shall be rinsed so that no residue remains.

Finishing is the proper application of at least three coats of finish to all trafficked areas and one coat of finish to areas receiving no traffic. The finish shall be applied with a clean, fine strand, rayon mop head.

Finishing shall include a final buff. No finish removed from its original container shall be returned to that container. After the finish has dried, the reflectance shall be uniform with no streaks, swirls, etc. visible.

No stripping solution or finish shall remain on baseboards, doors, or other non-floor surfaces. Chairs, trash receptacles, and other items shall be moved and returned to their original location. Stripping/finishing floors shall take place from April to October.

5.8.4 High Dusting: High dusting shall be defined as the removal of dust, cobwebs, oily film, etc., from all fixtures and surfaces above 1.8 meters from the top of the floor surfaces. This includes lights, grills, light fixtures, pipes, sprinkler system, cables, ledges, walls, ceilings, vents, etc. After high dust ing, all areas and surfaces above

1.8 meters from the top of the floor surface shall be free from all types of soil removable by dusting by damp wiping and shall blend in with the area below 1.8 meters high.

5.8.5 Wash Interior Glass: Wash interior glass shall be defined as the complete removal of smudges, tape, oily film, cobwebs, and other types of soil from all glass in interior partitions, walls, doors, displays, and other glass areas. The glass shall be rinsed to remove any detergent solution residu e. After washing, the glass areas shall be free of dust, smudges, oily film, tape, and all other types of soil, streaks, and watermarks. Glass cleaner splash and drip marks shall be removed from all adjacent surfaces. Cleaning rags/cloths and mop water that are used for this cleaning shall not be used anywhere else.

5.8.6 Wash Exterior Glass: Wash exterior glass shall be defined as the complete removal of smudges, tape, oily film, cobwebs, dust, and other types of soil from both sides of the glass, frames, and sills of exterior windows, doors, vestibules, etc. The glass and adjacent surfaces shall be rinsed to remove any detergent solution residue. After washing, the glass areas shall be free of smudges, tape, oily film, cobwebs, dust and all other types of soil, streaks, and watermarks. Glass cleaner splash and drip marks shall be removed from all adjacent surfaces. Cleaning rags/cloths and mop water that are used for this cleaning shall not be used anywhere else.

5.9 Miscellaneous Requirements/Responsibilities : The contractor shall ensure the following: below conserve energy.

o Turn off unnecessary lights to conserve energy o Report fire hazards, conditions, and items in of repair to the Government.

o Turn in lost and found articles to the Government.

o Security: Facilities/areas locked/secured upon ingress or egress shall remain secure after ingress or egress, never leave a facility/area unsecured and/or to have a potential of being compromised.

o Display caution/warning signs in work areas when necessary. (Example: wet floors require a “Caution Wet Floor” sign until the floor is dry and not slippery.)

5.10 Progress Meetings: The Government and the Contractor shall meet monthly to discuss contractor performance. Issues to be discussed shall include opportunities for improvement, any modifications or requirements, performance, valid customer complaints, and corrective actions. The customer complaint form shall be provided to the Contractor by the COR.

5.10.1 Monthly Status Report: The contractor shall submit a monthly status report to the COR on the 5th calendar day each month, for the preceding month. This report shall include at a minimum budget balance, changes or issues that occurred, and progress report. (Deliverable 005R001)

5.11 Enterprise-Wide Contract Manpower Reporting (eCMRA): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. There are four separate eCMRA tools: Army, Air Force, Navy and All Other Defense Components. The appropriate eCMRA reporting tool to use is determined by the requiring activity being supported (e.g., if DISA awards a contract for an Air Force requiring activity, the contractor shall load the required reporting data in the

“Department of Air Force CMRA” tool) and then click on the “Department of the Army CMRA” or the icon of the DOD organization that is receiving or benefitting from the contract services.

While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. If contract period of performance ends prior to September 30, the contractor has 30 days from end date of the contract to complete the eCMRA requirement. The contractor shall enter initial data into the appropriate eCMRA tool to establish the basic contract record no later t han 15 working days after receipt of contract award or contract modification incorporating this clause. The contractor shall notify the COR when the basic contract record has been established in the appropriate eCMRA tool. Contractors may direct questions to the help desk by clicking on the “Send an email” which is located under the Help

Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.”

http://www.ecmra.mil/

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

US Regulations and Standards:

1. TM 5-609, Military Custodial Services Manual

2. AR 190-13, The Army Physical Security Program

3. AR 420-1, Army Facilities Management

4. AR 420-81 and USAREUR Sup 1 (current update) Custodial Services

5. AR 420-90 and USAREUR Sup 1 (current update) Fire Protection

6. AR 608-10 Child Development and Youth Facilities

7. A-A-48 (current update) Soap Hand Bar

8. P-S-634 (current update) Soap Hand Liquid

9. UU-P-556 (current update) Toilet Tissue

10. UU-T-591 (current update) Paper Hand Towels

11. USAREUR Regulation 604-1, Foreign National Employee Screening Program

12. USAREUR Acquisition Instruction Subpart 4.403

German Regulations and Standards:

1. VDE 0100 Regulations for the Installation of Electrical Power Supply Systems up to 1OOOV

2. UVV German Crafts Union Safety Regulation

3. VFDB The Fire Prevention Regulations

4. Guidelines of the German Trade of Building Cleaners

5. Safety Regulation of "Deutscher Gewerbeverein"

6. Guidelines of the Federal Guild Association of Building Clean Craft

7. Applicable Manufacturer's guidelines and instructions

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment:

7.1 Attachment 1 – Cleaning Frequency for buildings 2340 and 2341

7.2 Attachment 2 – Applicable Publications

7.3 Attachment 3 – USAG Stuttgart Command Policy Memorandum #58, Local national Screening

Program (LNPS) and Installation Access Control.

7.4 Attachment 4 – List of Estimated Monthly Amount of Supplies Required for Cleaning

7.5 Attachment 5 – Performance Requirements Summary

7.6 Attachment 6 – Deliverables Schedule

ATTACHMENT 1

AREAS TO BE CLEANED & FREQUENCY OF CUSTODIAL SERVICES

(IAW DISA EUROPE STANDARDS)

BUILDINGS 2340 AND 2341

Areas to be cleaned in buildings 2340 and 2341 by square meters. For Force Protection purposes, Floor Plans will be available at upon request, but will not be distributed.

LOCATION BLDG 2340 BLDG 2341 TOTAL SQUARE

METERS

Hallways 616 92 708

Restrooms 115 53 168

Command Section 132 n/a 132

Conference Room 61 n/a 61

Training Room 71 n/a 71

Main Entrance/Lobby 21 n/a 21

Glass Doors 8 5 N/A

1,161

BLDG 2340 Areas

Main Entrance/Lobby Frequency

Basic Floor Cleaning PWS 1.1 – 1.1.6 5W

Low Dusting 1.6 5W

Spot Clean 1.4 A/R

Hallways Frequency

Clean Drinking Fountains 1.2 5W

Low Dusting 1.6 5W

Spot Clean 1.4 1W

Restrooms Frequency

Basic Floor Cleaning PWS 1.1. – 1.1.6 5W

Clean/Supply Restrooms 5W

Clean & Disinfect…