Custodial_-_QASP_-_Carlisle_Barracks_QASP.docx

Quality Assurance Surveillance Plan

For

Carlisle Barracks Custodial Contract

Contract #

12 August 2015

Mr. Kevin L. Kauffman Mr. Robert G. Craft II

TABLE OF CONTENTS

Subject Page Number

1. Overview 3

2. Description of Services 3

3. Roles and Responsibilities 3

4. Contract Quality Requirements 4

5. Government Surveillance 4

6. Non-Conforming Performance 6

7. Deduct Plan 7

8. Data Analysis 7

9. Acceptance of Services 7

10. COR Status Report 7

11. Contractor Manpower Reporting Application (CMRA) 7

12. Contractor Performance Assessment Reporting System (CPARS) 7

13. Combating Trafficking In Persons 7

14. COR/Quality Assurance Surveillance Files 8

15. QASP Changes 8

16. Attachments 9

1. Overview.

1.1. Purpose. The purpose of this Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to ensure it receives the services under this contract as identified in the Performance Work Statement (PWS). This QASP has been developed to provide standards of surveillance for monitoring the Carlisle Barracks Custodial Support Services contract in the following task areas:

· Clean and Supply Restrooms

· Trash Removal

· Clean Drinking Fountains

· Clean Floors

· Spot Clean

· Wet Mopping

· Spray Buffing

· Stripping and Finishing

· Carpet Cleaning and Shampooing

· Light Dusting

· High Dusting

· Cleaning Window Glass (Interior & Exterior)

· Quality Control

1.2. Intent. The intent of this QASP is to: 1) ensure Contractor performance meets or exceeds contract terms, conditions and specifications; 2) hold the Contractor accountable for quality control; and 3) encourage the Contractor to take appropriate steps to control and improve quality. Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level and perform quality assurance at the contractor's place of business, if applicable. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor.

2. Description of Services.

2.1. Scope of Work. The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits (TE C, D, and E). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform custodial services as defined in this Performance Work Statement (PWS), Part 5 except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract. During performance of the contract the Government reserves the right to add or delete facilities and/or the level of services required. A modification to the contract will be executed to incorporate these changes.

2.2. Type of Contract. This contract shall be a Firm Fixed Price (FFP) contract

3. Roles and Responsibilities.

3.1. Government.

3.1.1. Contracting Officer (KO). The KO is the only person with the authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

3.1.2. Contracting Officer’s Representative (COR). The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

3.1.3. Contract Specialist. The Contracting Officer is supported by one or more properly trained Contract Specialists who assist in the procurement and administration of assigned contracts. Under the direction of the Contracting Officer, the Contract Specialist provides oversight and overall contractual guidance for contract administration. In this capacity, the Contract Specialist provides general contract expertise in many post-award contract actions. Some of these actions involve administration, labor laws, contract clauses, fiscal policies, ordering of work, etc. Functions include maintaining the contract file for the Contracting Officer.

3.2. Contractor.

3.2.1. Contract Manager. Shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

3.2.2. Quality Manager. Shall have experience in conducting custodial spot checks and inspections that ensure safety and quality of work standards are being met. Quality Control Specialists shall have experience in directing staff and developing effective quality control plans. The quality control specialist shall have unbiased relationship with the government, and freedom to change the quality control process.

4. Contract Quality Requirements.

4.1. Contractor’s Quality Control Program. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall ensure services are performed in accordance with this PWS. The Contractor shall identify, prevent, and ensure non-recurrence of defective services.

4.2. Government Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with this QASP. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance and minimum acceptable defect rate(s).

5. Government Surveillance.

5.1. Methods of Surveillance. The following Methods of Surveillance will be utilized in monitoring the Contractors’ performance: Random Sampling, Periodic Inspection, Validated Customer Complaints.

5.1.1. Random Sampling. Random Sampling consists of sample selection using statistical theory and procedures defined in the American National Standard Sampling Procedures and Tables for Inspection by Attributes (ANSI/ASQ Z1.4-2003). (NOTE: This document is available for purchase at - http://webstore.ansi.org/.) Specifically, ANSI/ASQ Z1.4-2003 is the standard used for sample size and acceptance/rejection (satisfactory/unsatisfactory) determinations. Extracts from ANSI/ASQ Z1.4-2003 are provided at Attachment 1, Sample Size Table, and Attachments 2 thru 4, Acceptance/Rejection Tables.

5.1.1.1 Sample Size. The COR will use the Sample Size Table at Attachment 1 to determine the number of items (occurrences) in the sample based on the lot size and level of surveillance. It is critical the exact number of inspections is performed in order to maintain statistical relevance.

5.1.1.2 Random Sampling Analysis of Results. At the end of the designated surveillance period, the COR will summarize the surveillance data and count the number of defects. Based on the Acceptable Level of Performance (ALP) for the contract requirement, the COR will use Acceptance/Rejection Tables at Attachments 2 thru 4 to determine whether the performance is satisfactory or unsatisfactory. When the total number of defects exceeds the ALP, the Contractor’s overall performance is considered to be unsatisfactory.

5.1.3. Periodic Inspection. This method, sometimes called planned sampling, is a surveillance method based on subjective criteria and is used for specific contract requirements that are relatively important, highly sensitive, or costly. Specific occurrences (events) of award requirements are selected for evaluation prior to the scheduled completion. Advance scheduling plans must be developed which may include designated hours or days of the month, specific events, or particular locations. In order to obtain a reliable indication of performance, a planned sampling evaluation method must be documented and applied consistently.

5.1.3.1 Sample Size. The lot size is usually small and arbitrarily determined, but does not warrant a 100% inspection. The Government QAE will document the criteria used for sample selection. It is critical the exact number of inspections is performed in order to maintain statistical relevance.

5.1.3.2 Planned Sampling Analysis of Results. At the end of the designated surveillance period, the QAE will summarize the surveillance data and count the number of defects. Based on the ALP for the required service, the QAE will use Acceptance/Rejection Tables at Attachment 3 to determine whether the performance is satisfactory or unsatisfactory. When the total number of defects exceeds the ALP, the Contractor’s overall performance for that requirement is considered to be unsatisfactory.

5.1.4. Customer Feedback. The DA Form 5477, Customer Complaint Record, Attachment 5, will be used to document/record all complaints. The following procedures will be followed when a complaint is received.

· The COR will investigate and determine the validity of the complaint.

· If the complaint is determined to be invalid, the COR will inform the person who submitted the complaint of the reason(s) as soon as practical.

· For validated complaints that are true contractual non-conformances, the procedures in paragraph 6 below will be followed.

5.2. Surveillance Schedule. A Surveillance Schedule will be created each month utilizing the DA 5475, COR Surveillance Schedule, Attachment 6. The schedule is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. A copy of the Surveillance Schedule will be filed in the Virtual Contracting Enterprise (VCE), COR Management Tool, https://cor.army.mil/, (Either as an Attachment to the Monthly COR Status Reports or uploaded separately in the Miscellaneous Documents Section of the CORs’ Online File.).

5.3. Surveillance Instructions/Checklists. Surveillance Checklists, Attachment 7, will be utilized and completed when surveillances are conducted.

5.4. Surveillance Documentation. The applicable Surveillance Checklist(s) will be completed when/as Surveillances are conducted. Completed Surveillance Checklist(s) will be filed in the Virtual Contracting Enterprise (VCE), COR Management Tool, https://cor.army.mil/, (Either as an Attachment to Monthly COR Status Reports or uploaded separately in the Miscellaneous Documents Section of the CORs’ Online File.).

6. Non-Conforming Performance. Non-conformance occurs when a Contractor fails to meet Contract or Task Order terms, conditions and/or specifications. All instances of non-conformance will be documented and the Contractor will be notified. Resolution of non-conformance discovered at the Subcontractor level will be addressed with the prime Contractor. Non-conformance is classified as either: Level I (Minor); Level II (Major); or Level III (Critical).

6.1. Level I (Minor). Level I non-conformance is not likely to materially reduce the usability of services for their intended purpose or is a departure from established standards having little bearing on completing the contract requirement. Minor non-conformances can usually be corrected on the spot and can be issued to the Contractor through either a verbal or written Contract Discrepancy Report (CDR). However, the Government is still required to document verbal Level I CDRs. The COR may issue verbal Level I CDRs directly to the appropriate level of Contractor management. The COR will notify the KO as soon as practical when a verbal Level I CDR is issued and document them in their Monthly Reports. If the non-conformance cannot be corrected on the spot, the Contractor shall be given a suspense date to correct the deficiency. The KO will issue and sign written Level I CDRs, Attachment 8.

6.2. Level II (Major). Level II non-conformance is likely to result in failure of the services to meet contract requirements. Also, repeated discrepancies, a large number of documented Level I CDRs and trends indicating failure of the Contractor’s quality control program can be classified as Level II CDRs. The KO issues all Level II CDRs in writing, Attachment 8. The COR will notify the KO as soon as practical when a major non-conformance is identified.

6.3. Level III (Critical). Level III non-conformances result in hazardous or unsafe conditions due to the manner in which the services are performed; prevent or impact a vital agency mission as a result of performance; or are for repeated or uncorrected Level II CDRs. The Contracting Office Director or Deputy Director issues written Level III CDRs. The COR is responsible for notifying the KO immediately upon discovery of a critical non-conformance.

6.4. Documenting CDRs. Documentation, as a minimum, will include: the Contract or Task Order number; reference to the specific contract requirement; the specific discrepancy to the requirement; where it was discovered; the date and time it was discovered; Contractor representative who was notified; and the suspense date for Contractor response/corrective action.

6.5. Tracking and Resolving CDRs. All CDRs, verbal and written, regardless of issuer will be included in the COR’s Monthly Report. The COR and KO shall track CDRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected within the required timeline. The KO will make a final written determination of the Government’s remedies if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.

7. Deduct Plan. This acquisition does include a Deduct Plan.

7.1. For performance of a service that does not exceed the AQL, the Contractor shall be paid the percentage of the monthly contract line item price.

7.2. If non-performance of a service exceeds the AQL, the Government will not pay the full percentage in Column 6 of the PRS (Attachment 9) for that service.

7.2.1. The payment for listed services which exceed the AQL will be calculated as follows:

7.2.1.1. For services surveyed by random sampling, the maximum contract payment per month is multiplied by the maximum payment percentage for the service to determine the maximum payment for acceptable service. This payment is multiplied by the percentage of the sample found acceptable to determine the percentage of the contract price that the Contractor will be paid for the listed service. The total numbers of defects found, not just those in excess of the reject level, are used to determine the percentage of the sample found unacceptable. The percentage of the sample found unacceptable subtracted from 100 percent determines the percentage of the lot found acceptable.

7.2.1.2. For services surveyed by planned inspection, or customer complaint, the maximum payment percentage for the service in column 6 of the PRS (Attachment 9) is multiplied by the percentage of the lot found acceptable. The resulting percentage is the percentage of the monthly contract price that the Contractor will be paid for the listed service. The total numbers of defects found, not just the defects in excess of the reject level, are used to determine the percentage of the lot found unacceptable. The percentage of the lot found acceptable subtracted from 100 percent determines the percentage of the lot found acceptable.

8. Data Analysis. Data Analysis will be performed to identify trends in cost, schedule and/or performance risks. The results of Data Analysis will be documented in COR Status Reports and may be used to make adjustments to surveillance schedules, increase or decrease surveillance, if deemed appropriate. Negative trends noted using Government data/observations could result in issuing the Contractor a Contract Discrepancy Report. Trends noted using Contractor data will not result in a CDR unless the Contractor is not addressing the negative trend.

9. Acceptance of Services. When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance the COR will accept the services provided and authorize payment of the Contractor. This is accomplished by approving the Contractor’s Receiving Reports in Wide Area Workflow at https://wawf.eb.mil/.

10. COR Status Report. COR Status Reports will be submitted on a Monthly basis to the Contracting Officer via the COR Management Tool. COR Status Reports will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis will contain a summary of: surveillances performed; Customer Feedback, if any; CDRs, if any; an analysis of the Contractors performance; recommended adjustments to surveillance schedules; and any other pertinent contract information. Completed Surveillance Checklists and CDRs, if any, will be included as attachments to COR Status Reports or uploaded separately in the Miscellaneous Documents Section of the CORs’ Online file.

11. Contractor Manpower Reporting Application (CMRA). In accordance with Office of the Secretary of Defense Memorandum, Enterprise-wide Contractor Manpower Reporting Application, dated 28 Nov 2012, the Contractor must report contractor manpower to the Contractor Manpower Reporting website at https://cmra.army.mil. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. The COR shall verify that the Contactor has complied with the required contractor manpower reporting annually and document the results in the VCE, COR Module, CORs’ Online File, CMRA section.

12. Contractor Performance Assessment Reporting System (CPARS). Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and CDRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.

13. Combating Trafficking In Persons (CTIP). In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government “zero” tolerance policy regarding trafficking in persons.

14. COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance File will be maintained in the on-line COR Management Tool per Army Contracting Command Pamphlet, 70-1.

15. QASP Changes. This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

Robert G. Craft II Civil Engineer Tech / Custodial COR Directorate of Public Works 330 Engineer Avenue Carlisle Barracks, PA 17013

Kevin L. Kauffman Division Chief Mission and Installation Contracting Command – Carlisle Barracks 314 Lovell Avenue Carlisle Barracks, PA 17013

Attachments:

1. Sample Size Table (ANSI/ASQ Z1.4-2003)

2. Acceptance/Rejection Tables Normal Inspection (ANSI/ASQ Z1.4-2003)

3. Acceptance/Rejection Tables Tightened Inspection (ANSI/ASQ Z1.4-2003)

4. Acceptance/Rejection Tables Reduced Inspection (ANSI/ASQ Z1.4-2003)

5. Customer Complaint Record, DA Form 5477

6. Surveillance Schedule, DA Form 5475

7. Surveillance Checklist(s)

8. Contract Discrepancy Report, DA Form 5479

9. Performance Requirements Summary (PRS)

10. Sampling Guides

ATTACHMENT 1

SAMPLE SIZE TABLE

(Source: ANSI/ASQ Z1.4-2003)

Lot Size Sample Sizes

ATTACHMENT 2

ACCEPTANCE/REJECTION TABLES

(Source: ANSI/ASQ Z1.4-2003)

NORMAL INSPECTION

ATTACHMENT 3

TIGHTENED INSPECTION

ATTACHMENT 4

REDUCED INSPECTION

A2-10 Attachment 5

Customer Complaint Record, DA Form 5477

Attachment 6

Surveillance Schedule, DA Form 5475 Comment by Administrator: You will need to develop a monthly schedule for conducting surveillance. You can use this form. The date you are going to conduct surveillance would go in the far left column. You would list the PWS, paragraph number for the task you are going to surveill on the top line.

Attachment 7

Contractor:

Contract Number:

Service Provided:

COR Name:

Comments:

Comments:

Comments:

Comments:

Comments:

Comments:

Comments:

Comments:

Comments:

Comments:

Comments:

Comments:

Comments summary, to include, positive trends, negative trends, concerns, customer comments, and any additional COR comments:

Attachment 8

Contract Discrepancy Report, DA Form 5479

Attachment 9

Performance Requirements Summary (PRS)

1. Remove Trash Sampling Guide 1

2. Vacuum Carpet Sampling Guide 2

Required Service

SSP A, B, and C

Maximum Degree of Deviation From Requirement (AQL)

Lot Size

Method of Surveillance

The Proportion of Required Service to Total Contract Price

11. Abnormal/Special Cleaning Services Sampling Guide 8

ATTACHMENT 10

SAMPLING GUIDES # 1

SSP A, B, and C, For Trash Removal Public Ashtrays and Urns

Performance Objective. Trash Removal, Public Ashtrays, and Urns (PWS under Para. 3.6 and 3.8). Provide Trash removal and empting of public ashtrays and urns to the standards of this contract in a manner that will maintain a satisfactory condition of the facility.

Performance Standard. Trash receptacles shall be left clean, free of foreign matter, and free of odors. Plastic trash bags shall be placed in receptacles when furnished by the building occupants.

Method of Surveillance. Random Sampling. The COR and QAE’s will record all inspections into an Inspection Check List.

Sample Size and Sampling Procedure. Sampling size will be determined monthly by computing the lot size per Building and in accordance with the MIL-STD-105E (or ANSIZ1.4) chart using the inspection level base of standards set.

Evaluation Procedures. At the beginning of each month, the COR will utilize the Inspection Management System to generate random selections for evaluation. The evaluation procedures of each performance standard details the process the COR will follow and the performance criteria determine if the Contractor’s performance is acceptable or unacceptable.

Performance Criteria.

Unacceptable Performance. Performance is unacceptable for the purpose of payment and deductions when the COR receives more than the specified number of unsatisfactory in accordance with to the AQL accept/reject level.

Performance for Weekly Report. Performance is acceptable for the purpose of weekly report statistical data when the COR receives less than 5 unsatisfactory during a one week period. Service is considered Marginal when the COR receive 6-10 unsatisfactory during a one week period. Performance is unacceptable when the COR receives 11 or more unsatisfactory during a one week period.

Suggested Action. The Contractor should be notified daily as to whether or not work performance has been satisfactory. If the Contractor’s performance was unsatisfactory, a Contract Discrepancy Report should be issued and corrective measures taken to ensure custodial services are provided in accordance with standards.

a. Task 1 - Remove Trash. The trash containers to be serviced in each building within the inspectable square footage, per inspection period, for example:

(1) The service performance is considered satisfactory if the number of instances of non-compliance with the standard is equal to or less than the accept level during the inspection period.

(2) The service performance is considered unsatisfactory if the number of instances of non-compliance with the standard is equal to or exceeds the reject level during the inspection period.

SAMPLING GUIDES # 2

SSP A, B, and C, For Vacuum Carpet

Performance Objective. Vacuum Carpets, Spot Clean and Clean Floor Mats (PWS under Para 3.3.2.3 thru 3.3.3.3, and 3.5). Provide Vacuuming carpeted areas, removal of spots and Vacuum and Clean Floor Mats to the standards of this contract in a manner that will maintain a satisfactory condition of the facility.

Performance Standard. Perform vacuuming and spot removal of carpet in a timely manner. Spot clean or shampoo dirty carpets across an area of 2 square feet or less and Vacuum/Clean Floor Mats.

Method of Surveillance. Random Sampling. The COR and QAE’s will record all inspections into an Inspection Check List.

Sample Size and Sampling Procedure. Sampling size will be determined monthly by computing the lot size per building and utilizing the MIL-STD-105E (or ANSIZ1.4) chart using the inspection level base of standards set.

Evaluation Procedures. At the beginning of each month, the COR will utilize the Custodial Automated Inspection System to generate random selections for evaluation. The evaluation procedures of each performance standard details the process the COR will follow and the performance criteria determine if the Contractor’s performance is acceptable or unacceptable.

Performance Criteria.

Unacceptable Performance. Performance is unacceptable for the purpose of payment and deductions when the COR receives more than the specified number of unsatisfactory in accordance with to the AQL accept/reject level.

Performance for Weekly Report. Performance is acceptable for the purpose of weekly report statistical data when the COR receives less than 5 unsatisfactory during a one week period. Service is considered Marginal when the COR receive 6-10 unsatisfactory during a one week period. Performance is unacceptable when the COR receives 11 or more unsatisfactory during a one week period.

Suggested Action. The Contractor should be notified daily as to whether or not work performance has been satisfactory. If the Contractor’s performance was unsatisfactory, a Contract Discrepancy Report should be issued and corrective measures taken to ensure custodial services are provided in accordance with standards.

b. Task 2 - Vacuum Carpet, to include walk-off mats. The actual number of square feet of carpet to be vacuumed in each building, per inspection period, for example:

(1) The service performance is considered satisfactory if the number of instances of non-compliance with the standard is equal to or less than the accept level during the inspection period.

(2) The service performance is considered unsatisfactory if the number of instances of non-compliance with the standard is equal to or exceeds the reject level during the inspection period.

SAMPLING GUIDES # 3

SSP A, B, and C, For Floor Maintenance

Performance Objective. Floor Maintenance; including Stairwells and landings (PWS under Para. 3.3.1 thru 3.3.2.2, 3.7.2, and 3.17.1 thru 3.17.2). Floor Maintain Services to the standards of this contract in a manner that will maintain a satisfactory condition of the facility.

Performance Standard. Perform Floor Maintain in a timely manner. All floors, except carpeted areas, shall have a uniform, glossy appearance and free of foreign matter, this includes baseboards, corners, porches, entrances, landings, stairs, and risers.

Method of Surveillance. Random Sampling. The COR and QAE’s will record all inspections into an Inspection Check List.

Sample Size and Sampling Procedure. Sampling size will be determined monthly by computing the lot size per building and utilizing the MIL-STD-105E (or ANSIZ1.4) chart using the inspection level base of standards set.

Evaluation Procedures. At the beginning of each month, the COR will utilize the Custodial Automated Inspection System to generate random selections for evaluation. The evaluation procedures of each performance standard details the process the COR will follow and the performance criteria determine if the Contractor’s performance is acceptable or unacceptable.

Performance Criteria.

Unacceptable Performance. Performance is unacceptable for the purpose of payment and deductions when the COR receives more than the specified number of unsatisfactory in accordance with to the AQL accept/reject level.

Performance for Weekly Report. Performance is acceptable for the purpose of weekly report statistical data when the COR receives less than 5 unsatisfactory during a one week period. Service is considered Marginal when the COR receive 6-10 unsatisfactory during a one week period. Performance is unacceptable when the COR receives 11 or more unsatisfactory during a one week period.

Suggested Action. The Contractor should be notified daily as to whether or not work performance has been satisfactory. If the Contractor’s performance was unsatisfactory, a Contract Discrepancy Report should be issued and corrective measures taken to ensure custodial services are provided in accordance with standards.

1. Task 3 - Floor Maintenance, Non-Carpet Flooring. The actual square footage of floor cleaning to be cleaned in each building, per inspection period, for example:

(1) The service performance is considered satisfactory if the number of instances of non-compliance with the standard is equal to or less than the accept level during the inspection period.

(2) The service performance is considered unsatisfactory if the number of instances of non- compliance with the standard is equal to or exceeds the reject level during the inspection period.

SAMPLING GUIDES # 4

SSP A, B, and C, For Drinking Fountain

Performance Objective. Drinking Fountain (PWS under Para. 3.9). Provide Cleaning for Drinking Fountains to the standards of this contract in a manner that will maintain a satisfactory condition of the facility.

Performance Standard. Perform cleaning for drinking fountains in a timely manner. Clean and disinfect all porcelain and polished metal surfaces, as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

Method of Surveillance. Random Sampling. The COR and QAE’s will record all inspections into an Inspection Check List.

Sample Size and Sampling Procedure. Sampling size will be determined monthly by computing the lot size per building and utilizing the MIL-STD-105E (or ANSIZ1.4) chart using the inspection level base of standards set.

Evaluation Procedures. At the beginning of each month, the COR will utilize the Custodial Automated Inspection System to generate random selections for evaluation. The evaluation procedures of each performance standard details the process the COR will follow and the performance criteria determine if the Contractor’s performance is acceptable or unacceptable.

Performance Criteria.

Unacceptable Performance. Performance is unacceptable for the purpose of payment and deductions when the COR receives more than the specified number of unsatisfactory in accordance with to the AQL accept/reject level.

Performance for Weekly Report. Performance is acceptable for the purpose of weekly report statistical data when the COR receives less than 5 unsatisfactory during a one week period. Service is considered Marginal when the COR receive 6-10 unsatisfactory during a one week period. Performance is unacceptable when the COR receives 11 or more unsatisfactory during a one week period.

Suggested Action. The Contractor should be notified daily as to whether or not work performance has been satisfactory. If the Contractor’s performance was unsatisfactory, a Contract Discrepancy Report should be issued and corrective measures taken to ensure custodial services are provided in accordance with standards.

d. Task 4 - Drinking Fountain. The actual number of water fountains within the inspected square footage to be cleaned in each building, per inspection period, for example:

(1) The service performance is considered satisfactory if the number of instances of non-compliance with the standard is equal to or less than the accept level during the inspection period.

(2) The service performance is considered unsatisfactory if the number of instances of non-compliance with the standard is equal to or exceeds the reject level during the inspection in period.

SAMPLING GUIDES # 5

SSP A, B, and C, For Restrooms

Performance Objective. Restroom/Locker Rooms (PWS under Para. 3.7 thru 3.7.3). Provide Cleaning Services for restrooms and locker rooms to the standards of this contract in a manner that will maintain a satisfactory condition of the facility.

Performance Standard. Perform cleaning of restrooms and lockers in a timely manner. Clean and disinfect stalls, toilets, urinals, sinks, walls etc. Clean window sills, mirrors, partitions, locker tops, light fixtures, blinds, floors, and showers.

Method of Surveillance. Random Sampling. The COR and QAE’s will record all inspections into an Inspection Check List.

Sample Size and Sampling Procedure. Sampling size will be determined monthly by computing the lot size per building and utilizing the MIL-STD-105E (or ANSIZ1.4) chart using the inspection level base of standards set.

Evaluation Procedures. At the beginning of each month, the COR will utilize the Custodial Automated Inspection System to generate random selections for evaluation. The evaluation procedures of each performance standard details the process the COR will follow and the performance criteria determine if the Contractor’s performance is acceptable or unacceptable.

Performance Criteria.

Unacceptable Performance. Performance is unacceptable for the purpose of payment and deductions when the COR receives more than the specified number of unsatisfactory in accordance with to the AQL accept/reject level.

Performance for Weekly Report. Performance is acceptable for the purpose of weekly report statistical data when the COR receives less than 5 unsatisfactory during a one week period. Service is considered Marginal when the COR receive 6-10 unsatisfactory during a one week period. Performance is unacceptable when the COR receives 3 or more unsatisfactory during a one day period.

Suggested Action. The Contractor should be notified daily as to whether or not work performance has been satisfactory. If the Contractor’s performance was unsatisfactory, a Contract Discrepancy Report should be issued and corrective measures taken to ensure custodial services are provided in accordance with standards.

e. Task 5 - The actual number of restrooms to be cleaned within the inspected square footage in each building, per inspection period. If three (3) or more required restroom tasks are found not to meet the standard, the service performance for that restroom fails and is considered unsatisfactory.

(1) The service performance is considered satisfactory if the number of instances of non-compliance with the standard is equal to or less than the accept level during the inspection period.

(2) The service performance is considered unsatisfactory if the number of instances of non-compliance with the standard is equal to or exceeds the reject level during the inspection in period.

SAMPLING GUIDES # 6

SSP A, B, and C, For High or Low Dusting

Performance Objective. Custodial Services (PWS under Para. 3.10 thru 3.10.2 and Task and Frequency TE C for applicable building). Provide Custodial Services to the standards of this contract in a manner that will maintain a satisfactory condition of the facility.

Performance Standard. Perform cleaning in a timely manner with no more than 10 valid complaints on services during a one month period. Incidents of unacceptable or non-performance include surfaces that are not free of dust, lint, litter, streaks, dirt, and dry soil.

Method of Surveillance. Random Sampling. The COR and QAE’s will record all inspections into an Inspection Check List.

Sample Size and Sampling Procedure. Sampling size will be determined monthly by computing the lot size per building and utilizing the MIL-STD-105E (or ANSIZ1.4) chart using the inspection level base of standards set.

Evaluation Procedures. At the beginning of each month, the COR will utilize the Custodial Automated Inspection System to generate random selections for evaluation. The evaluation procedures of each performance standard details the process the COR will follow and the performance criteria determine if the Contractor’s performance is acceptable or unacceptable.

Performance Criteria.

Unacceptable Performance. Performance is unacceptable for the purpose of payment and deductions when the COR receives more than the specified number of unsatisfactory in accordance with to the AQL accept/reject level.

Performance for Weekly Report. Performance is acceptable for the purpose of weekly report statistical data when the COR receives less than 5 unsatisfactory during a one week period. Service is considered Marginal when the COR receive 6-10 unsatisfactory during a one week period. Performance is unacceptable when the COR receives 11 or more unsatisfactory during a one week period.

Suggested Action. The Contractor should be notified daily as to whether or not work performance has been satisfactory. If the Contractor’s performance was unsatisfactory, a Contract Discrepancy Report should be issued and corrective measures taken to ensure custodial services are provided in accordance with standards.

g. Task 7 – High and Low Dusting. The items requiring dusting within the inspected square footage for each building, per inspection period for example:

(1) The service performance is considered satisfactory if the number of instances of non-compliance with the standard is equal to or less than the accept level during the inspection period.

(2) The service performance is considered unsatisfactory if the number of instances of non-compliance with the standard is equal to or exceeds the reject level during the inspection period.

SAMPLING GUIDES # 8

SSP A, B, and C, For Abnormal / Special Cleaning Services

Performance Objective. Custodial Services (PWS under Para. 3.15 thru 3.16). Provide Custodial Services to the standards of this contract in a manner that will maintain a satisfactory condition of the facility.

Performance Standard. Perform cleaning in a timely manner with no more than 10 valid complaints on services during a one month period.

Method of Surveillance. Random Sampling. The COR and QAE’s will record all inspections into an Inspection Check List.

Sample Size and Sampling Procedure. Sampling size will be determined monthly by computing the lot size per building and utilizing the MIL-STD-105E (or ANSIZ1.4) chart using the inspection level base of standards set.

Evaluation Procedures. At the beginning of each month, the COR will utilize the Custodial Automated Inspection System to generate random selections for evaluation. The evaluation procedures of each performance standard details the process the COR will follow and the performance criteria determine if the Contractor’s performance is acceptable or unacceptable.

Performance Criteria.

Unacceptable Performance. Performance is unacceptable for the purpose of payment and deductions when the COR receives more than the specified number of unsatisfactory in accordance with to the AQL accept/reject level.

Performance for Weekly Report. Performance is acceptable for the purpose of weekly report statistical data when the COR receives less than 5 unsatisfactory during a one week period. Service is considered Marginal when the COR receive 6-10 unsatisfactory during a one week period. Performance is unacceptable when the COR receives 11 or more unsatisfactory during a one week period.

Suggested Action. The Contractor should be notified daily as to whether or not work performance has been satisfactory. If the Contractor’s performance was unsatisfactory, a Contract Discrepancy Report should be issued and corrective measures taken to ensure custodial services are provided in accordance with standards.

g. Task 9 – Common Levels of Services. The areas requiring services outlines in Para 5.2., within the inspected square footage for each building, per inspection period for example:

(1) The service performance is considered satisfactory if the number of instances of non-compliance with the standard is equal to or less than the accept level during the inspection period.

(2) The service performance is considered unsatisfactory if the number of instances of non-compliance with the standard is equal to or exceeds the reject level during the inspection period.

SAMPLING GUIDES # 9

For Quality Control

Performance Objective. The Contractor shall establish and maintain a complete Quality Control Plan to ensure the requirements of the contract are provided as specified IAW the PWS under Para 4.2. Provide Custodial Services to the standards of this contract in a manner that will maintain a satisfactory condition of the facility.

Performance Standard. Provide an inspection system covering all the services, the method(s) for identifying and preventing defects. Maintain on site records of all inspection conducted by the Contractor and necessary corrective action taken in addition to a copy of the Quality Control Manager’s monthly inspection schedule. Upon request these document shall be made available to the Government during the term of the contract.

Quality Control Procedures. Quality Control Manager will provide a copy of all inspection reports to the COR on a daily basis by 11:00 a.m. Assume an average of 120 scheduled quality control inspection reports based on the number of quality control inspections, per inspection period. The sample size for 120 is 20, if the Quality Control manager fails to provide the COR 3 or more of these reports for this inspection period the service are considered unsatisfactory.

image1.emf

Microsoft_Excel_97-2003_Worksheet1.xls Normal Inspection

Sample size code

0.010 0.015 0.025 0.040 0.065 0.10 0.15 0.25 0.40 0.65 1.0 1.5 2.5 4.0 6.5 10 15 25 40 65 100 150 250 400 650 1000

Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re

A 2 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22 30 31

B 3 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22 30 31 44 45

C 5 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22 30 31 44 45

D 8 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22 30 31 44 45

E 13 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22 30 31 44 45

F 20 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

G 32 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

H 50 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

J 80 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

K 125 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

L 200 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

M 315 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

N 500 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

P 800 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

Q 1250 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

R 2000 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22

= Use first sampling plan below arrow. If sample size equals, or exceeds, lot or batch size, do 100 percent inspection.

= Use first sampling plan above arrow.

Ac = Acceptance number.

Re = Rejection number.

&C&"Arial,Bold"ATTACHMENT 2 -- ACCEPTANCE/REJECTION TABLES (Source: ANSI/ASQC Z1.4-1993)

NORMAL INSPECTION

&C&11 2-1 image2.emf image3.wmf

Microsoft_Excel_97-2003_Worksheet2.xls Reduced Inspection

Sample size code

0.010 0.015 0.025 0.040 0.065 0.10 0.15 0.25 0.40 0.65 1.0 1.5 2.5 4.0 6.5 10 15 25 40 65 100 150 250 400 650 1000

Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re

A 2 0 1 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22 30 31

B 2 0 1 0 2 1 3 2 4 3 5 5 6 7 8 10 11 14 15 21 22 30 31

C 2 0 1 0 2 1 3 1 4 2 5 3 6 5 8 7 10 10 13 14 17 21 24

D 3 0 1 0 2 1 3 1 4 2 5 3 6 5 8 7 10 10 13 14 17 21 24

E 5 0 1 0 2 1 3 1 4 2 5 3 6 5 8 7 10 10 13 14 17 21 24

F 8 0 1 0 2 1 3 1 4 2 5 3 6 5 8 7 10 10 13

G 13 0 1 0 2 1 3 1 4 2 5 3 6…