SOW_(Vehicle_Maintenance)_v4_4_Dec_16.docx

Statement of Work for Combined Security Transition Command-Afghanistan Security Assistance Office-Afghanistan Foreign Military Sales Waypoint Vehicle Maintenance Contract

1. The primary maintenance mission of the Security Assistance Office – Afghanistan (SAO-A) is to inspect, repair Foreign Military Sales (FMS) vehicles intended for the Afghanistan National Defense Security Forces (ANDSF). The contractor shall provide maintenance support in the most cost effective and efficient manner.

2. General. The contractor shall provide qualified management and personnel to establish and sustain vehicle maintenance operations to include all required supporting functions and material. The contractor shall ensure professional execution of maintenance operations in support of specified equipment at vehicle waypoint lot as determined by the Contracting Officer (KO) or the Contracting Officer Representative (COR). The COR is defined as a United States (U.S.) vehicle maintenance subject matter expert and military member, with the necessary training and certifications to perform the duties of the COR.

2.1 The contractor shall conduct inspections and repairs at GEAR Lot, the sole vehicle waypoint lot in existence at this time, and maintain flex capability to move personnel and equipment based on workload and mission requirements to future waypoint lots or other locations as directed by the KO or the COR. All maintenance efforts and supporting functions shall be operated and provided in accordance with (IAW) the following: U.S. published policies and doctrine; U.S. governmental regulations and directives, to include the Department of the Army Pamphlet (DA PAM ) 750-8, The Army Maintenance Management System, and AR 750-1, Army Materiel Maintenance Policy; accepted industry standards for the safe and efficient operation of equipment repair shops and supporting functions. Relief from these standards due to mitigating circumstances or a proposed change shall require a request through the COR and approval by the KO.

3. Supported Equipment. Vehicle inspections and repairs to be performed under this statement of work (SOW) encompasses, but is not limited to, the vehicles listed in para. 4.2. The contractor shall be prepared to flex personnel and capabilities to support any additional commercial or military vehicles added to the maintenance density or vehicle list beyond those listed in para. 4.2. If the contractor believes the scope of work for a different type of vehicle is outside of their current obligation then they shall notify the COR with substantiating evidence. A final determination regarding the scope of the work will be provided by the KO.

4. Maintenance Requirements. The contractor shall inspect and repair vehicles and equipment submitted by the Government. The contractor shall repair vehicles and equipment to the maintenance standard of fully mission capable (FMC) + safety. As per AR 750-1, FMC + safety is defined as equipment being FMC to accomplish the peacetime training mission with all safety related deficiencies corrected and urgent safety related modified work orders applied. The maintenance standard may be elevated or decreased when it is in the best interest of the Government as determined by the COR, and approved by the KO. The contractor shall be notified of changes to maintenance standards by the COR or KO. Maintenance tasks shall include, but are not limited to, the following: preventative maintenance, replacement of inoperable line replaceable units, minor repairs, adjustments, and quick replacement of repair parts (e.g. starters, radiators, alternators, tires, brakes or assemblies); replacement of minor damaged body parts (e.g., bumpers, mirrors, windows glass, and small body panels); and corrosion control and touch-up painting. The maintenance expenditure limits (MEL) shall not be exceeded in the repair of equipment without obtaining authorization from the COR or KO. When a MEL is not available, the contractor shall conduct a cost analysis and present it to the COR as part of the initial inspection process to determine if the adjusted retail value (with depreciation) of the vehicle/equipment is economically repairable. All work shall be completed to Automotive Service Excellence (ASE) standards and verified by a qualified technician.

4.1 Supplementary Maintenance Standards. If vehicles arrive at a waypoint lot with pieces or parts that are identified on the Additional Authorization List (AAL), as Basic Issue Items (BII), or as Components of the End Item (COEI), then the items shall be removed, inventoried, maintained, and then returned back to the vehicles once repairs are completed unless directed otherwise by the COR. Details of the AAL, BII and COEI will be provided to the contractor by the COR. The contractor shall request disposition instructions for any unserviceable or excess items from the COR.

4.2 Vehicle List. The contractor shall provide support for the following vehicles and equipment currently procured for the ANDSF and for any new vehicles or equipment procured on future FMS cases:

· Medium tactical vehicle (MTV), international up-armored

· 10K forklift

· Commercially procured pick‐up truck

· Commercially procured sports utility vehicle, armored and un‐armored

· Commercially procured passenger and cargo vans

· Truck crane (up to 40 ton)

· High mobility multi‐purpose wheeled vehicle (HMMWV)

· Tactical ambulance vehicles

· Crash, fire and rescue vehicles

· Water tanker trucks, various

· 5,000 gallon fuel tanker

· 5,000 gallon fuel trailer

· Engineer equipment

· Material handling equipment (Commercially procured and U.S. Military)

· Military motorcycles

· All‐terrain vehicles (ATV) (e.g., Bobcat, John Deer, etc)

· Construction equipment

· Military shop vans and mobile repair vehicles

· Light mobile tactical vehicle trailers

4.3 Authorized Stock List.

4.3.1 The contractor shall establish and maintain an authorized stock list (ASL) to minimize vehicle downtime due to long lead times for repair parts.

4.3.2 The contractor shall review the existing vehicle fleet, analyze historical data, and provide a recommended ASL to the COR within 10 calendar days from contract award. Upon review and feedback from the COR, the contractor shall submit a formal ASL request to the COR for approval within 3 calendar days. The formal ASL request shall identify a list of recommended parts and associated quantity levels. The ASL request shall be submitted in English, via email, and in Microsoft Office format (current version) unless otherwise directed by the COR.

4.3.3 The ASL shall be limited to a 120-day level based on the analysis conducted jointly by the contractor and the COR. The contractor may request an exception to the 120-day level for items with high usage rates and excessive long lead times. Such requests shall include the item(s) and associated lead time(s), in addition to applicable rationale.

4.3.4 The COR shall review the formal ASL request and any requests for exception to the 120-day level of supply, and if the COR concurs he/she will provide written concurrence to the KO for their review. The COR will put in the statement “I have reviewed and concur with this ASL request. I recommend approval of this ASL request” and sign (electronic signature is sufficient) the ASL request. Then the COR will forward the ASL request to the KO office for review.

4.3.5 The KO office will review the ASL request and any request for exceptions to the 120-day level of supply requirement. If the KO office non-concurs, then the KO office will further coordinate with the COR to resolve any issues.

4.3.6 If the KO office concurs, the KO office will process the necessary authorization and delivery order, providing the contractor authority to purchase the recommended parts for the ASL. The KO office will provide the authorization and delivery order to the COR and the contractor.

4.3.7 Once established, the contractor and the COR will review the ASL monthly to ensure quantities are valid based on parts used and equipment status.

4.3.8 All repair parts procured for the ASL and this contract are United States Government (USG). property. If the contract period of performance ends and there are excess parts in inventory, the contractor shall return all inventory to the USG.

5. Inspection Process.

* Preventative maintenance checks and services shall comply with the actions identified in the associated vehicle and equipment -10 maintenance manuals Figure 1: Inspection Task Order Request Process Flow

5.1 The contractor and the COR will jointly identify vehicles at the waypoint lots that need to be inspected.

5.2 The contractor shall submit an inspection task order (ITO) request to the COR, which will at a minimum, list the vehicles to be inspected by: vehicle type/model, vehicle identification number (VIN) or serial number, and waypoint location. The ITO request shall be certified and signed by an official of the contractor company. Official is defined as a person that is in a management role within the company.

5.3 The COR will review the ITO request and provide concurrence/non-concurrence. If the COR non-concurs, then the COR will further coordinate with the contractor to resolve any issues.

5.4 If the COR concurs he/she will provide written concurrence of the ITO request to the KO for their review. The COR will put in the statement “I have reviewed and concur with this ITO request. I recommend approval of this ITO request” and sign (electronic signature is sufficient) the ITO request. Then the COR will forward the ITO request to the KO office for review.

5.5 The KO office will review the ITO request. If the KO office non-concurs, then the KO office will further coordinate with the COR to resolve any issues.

5.6 If the KO office concurs, the KO office will process the necessary authorization and task order, granting the contractor authority to conduct inspection of the vehicles. The KO office will provide the task order to the COR and the contractor.

5.7 Inspection Requirements. The contractor shall perform inspections based upon the requirements outlined below. The COR or KO can adjust the inspection requirements based on need and will inform the contractor in a timely manner.

5.7.1 The contractor shall perform inspections and determine the type of maintenance/repair needed. The contractor shall ensure all maintenance/repairs do not exceed MEL or limits established by applicable equipment technical bulletins or by a local policy prior to work being initiated. The contractor will document the type of repairs needed, the type and quantity of repair parts and estimated repair part costs, and the estimated number of labor hours repairs will take. Please refer to para. 6.2 for a detailed explanation of the type of information needed in a repair task order (RTO) request.

5.7.2 Inspection includes but is not limited to, Preventative Maintenance Checks and Services (PMCS), in‐depth troubleshooting, testing, and diagnosis of the various vehicles and equipment identified in para. 4.2 and any additional vehicles procured in the future for the ANDSF. The contractor shall conduct a complete inspection of vehicles and equipment, to include major assembly units (e.g. engines, transmissions, transfer cases, axles, and differentials).

5.7.3 During the Technical Inspection, the contractor will determine if the vehicle falls into one of the following 5 categories:

5.7.3.1 Category 1: Vehicle is FMC + safety (green tagged)

5.7.3.2 Category 2: Vehicle requires light maintenance, 0-10 hours (yellow tagged)

5.7.3.3 Category 3: Vehicle requires medium maintenance, >10 to 40 hours (yellow tagged)

5.7.3.4 Category 4: Vehicle requires heavy maintenance, >40 hours (yellow tagged)

5.7.3.5 Category 5: Vehicle exceeds the MEL standards or an acceptable assessment shows the vehicle is uneconomical to repair (greater than 75% of the cost of the vehicle for parts and labor) (red tagged).

5.7.4 The contractor shall perform PMCS and Technical Inspections to verify all fluid levels in equipment are at an acceptable levels IAW operator and manufacturer standards and all batteries are checked for serviceability using a conductance tester.

5.7.5 The contractor shall generate checklists used to perform PMCS on all vehicles and equipment. The checklist shall not be proprietary to the contractor. The appropriate petroleum, oils, and lubricants shall be used to service, maintain, and operate equipment IAW commercial owners‐manual, or military technical manual or lube order. The contractor will add a fuel additive during the winter months (Oct-Mar) to all vehicles to ensure fuel does not freeze and deteriorate in quality.

5.7.6 The contractor shall start and/or operate vehicles and equipment in order to verify full functions of all systems. The contractor shall use 5 gallons of fuel or less when conducting inspections.

5.7.7 Deficiencies and recommended repairs shall be recorded on an ANDSF Maintenance Record Form, a DA Form 2404, or a commercially procured form that contains the same information data fields as the DA Form 2404 (see enclosure 1). The contractor shall consolidate this information and submit it in a report to the COR. Please refer to para. 7 for reporting requirements.

6. Repair Process.

Figure 2: Repair Task Order Request Process Flow

6.1 Once inspection is completed, the contractor will submit a RTO request to the COR and classify the repair/maintenance categories based on the requirements set forth in para. 5.7.3. The RTO request will be certified and signed by an official of the contractor company. Official is defined as an individual in a management role within the company. The contractor will not conduct any repairs until authorization has been provided by the KO office.

6.2 RTO Request. The RTO request will, at a minimum, include the following information: vehicle type/model, VIN or serial number, waypoint location, estimated number of repair labor hours required, repair parts and quantities required, estimated repair part costs, and a short description of the repair needed. This request is required to be in Microsoft Office format (current version). The COR may request additional information regarding recommended repairs, to include pictures and additional details, as determined necessary.

6.2.1 Repair Parts. The contractor shall use commercial original equipment manufacturer parts or the COR approved equivalent new or like new parts for repairs. The use of any other part requires approval from the KO or the COR. The contractor shall track repair parts inventory levels and delivery status. In cases where repair parts and supplies are not readily available to support the mission, the contractor shall request permission to use sources other than the established supply system to include: controlled substitution, local sources, and vendors located outside of Afghanistan.

6.2.1.1 Fabrication. The contractor must maintain a fabrication capability to retool, modify and manufacture parts and hardware when critically needed, but not readily available from the supply system or by local purchase. If unserviceable equipment cannot be repaired on site, the contractor shall notify the COR. All fabrication work quality shall meet or exceed the manufacturers standard.

6.2.2 The COR will review the RTO request to make an initial determination on its reasonableness, technically sufficiency, and cost effectiveness. If the COR non-concurs, then the COR will coordinate with the contractor to resolve any issues.

6.2.3 Once the initial COR review is completed and the COR concurs the request is reasonable, technically sufficient, and cost effective, the COR will execute the verification process as detailed in para. 6.3.

6.3 COR Verification Process. The COR will execute the following verification process to ensure the RTO request submitted by the contractor is reasonable, technically sufficient, and cost effective.

6.3.1 The COR will conduct an on-site physical inspection of the vehicles identified by the contractor for repairs. This inspection will consist of, at a minimum, 10% of the vehicles identified by the contractor for repairs when force protection levels allow. For example, if 100 vehicles are identified by the contractor in the RTO request as needing repairs, the COR will conduct an on-site physical inspection of at least 10 vehicles in order to verify the repairs identified by the contractor are legitimate.

6.3.2 The COR will conduct the on-site physical inspection as soon as practical after initial review of the RTO request is completed and as force protection levels allow. In the event that the COR is unable to conduct on-site physical inspections in a timely manner, the COR will notify the KO of the situation and the KO will determine if the requirement can be waived.

6.4 After the COR verification process is completed and the COR concurs with the RTO request, the COR will put the following statement on the RTO request: “I have reviewed and concur with this RTO request. I recommend approval of this RTO request” and sign (electronic signature is sufficient) the RTO request. The COR will then forward the RTO request to the KO office for review.

6.5 The KO office will review the RTO request. If the KO office non-concurs, then the KO office will further coordinate with the COR to resolve any issues.

6.6 If the KO office concurs, the KO office will process the necessary authorization and task order, providing the contractor authority to purchase the repair parts needed and conduct repairs of the vehicles. The KO office will provide the authorization and task order to the COR and the contractor.

7. Vehicle Maintenance Reporting Requirements.

7.1 The contractor shall provide reports, evaluations, and technical exhibits for vehicles and equipment on work orders that are under investigation or when required by the COR or KO.

7.2 The contractor shall provide an electronic report on vehicle status, inspection, and repair activities. The report shall be submitted in English, via email, and in Microsoft Office format (current version) unless otherwise directed by the COR. This report will be submitted to the COR every 3 days, unless otherwise directed by the COR. The report, at a minimum, will include: list of vehicles by type, the number of vehicles, maintenance status code, maintenance status details, and estimated time for repair. The COR will provide additional guidance on reporting requirements as necessary.

7.3 The contractor shall submit a transportation discrepancy report (TDR) for any vehicle damages that are a direct result from transit. During the inspection of vehicles, the contractor will determine if the damage was transit-related. Additional direction will be provided by the COR regarding the TDR process, as necessary.

8. Post Repair Process.

8.1 The contractor shall perform post repair final inspections IAW applicable technical manuals, commercial repair publications and other approved published repair guidelines to ensure the vehicle meets FMC + Safety standards.

8.2 The COR shall verify maintenance actions have been accomplished, that maintenance actions taken agree with the work requested on the RTO request, and verify that the vehicle meets FMC + Safety standards. The COR shall perform the verification with an on-site physical inspection. This verification will consist of, at a minimum, 10% of the vehicles repaired by the contractor. For example, if 100 vehicles were repaired by the contractor, the COR will, at a minimum, conduct an on-site physical verification of 10 vehicles.

8.3 The COR will conduct the on-site physical verification when there is a minimum of 100 vehicles that have completed repairs. The contractor shall inform the COR when this occurs. The COR will conduct the on-site physical verification as soon as possible and as force protection levels allow. If the security situation prevents the COR from conducting the on-site physical verification in a timely manner, and if there is an operational need for the vehicles to be transferred to the ANDSF, the COR will notify the KO of the situation and the KO will determine if the requirement can be waived.

9. Maintenance Automation and Tracking. The contractor shall track vehicle maintenance using an automated system. The contractor shall select an off‐the‐shelf, commercially available system and shall track vehicle maintenance status at all waypoint locations.

9.1 The contractor shall provide required reports from the tracking system as requested from the COR. The system shall be fully functional in English.

9.2 The tracking system shall track vehicle status by their mission capable status. The report shall be sorted by class of equipment to include LTV, HMMWV, Armored Personnel Carriers, Heavy Tactical Vehicle, MTV, engineering, forklift, motorcycle, ATV and other equipment.

9.3 The tracking system shall track scheduled maintenance and provide a list of forecasted quantities and schedules.

9.4 The tracking system shall maintain technical and parts manuals that are provided to the contractor consistent with the vehicle density list. The contractor shall operate, maintain, and keep up‐to date a technical library consisting of commercial owner’s manuals, repair guides, and military technical publications as required.

9.5 The system shall identify mechanic(s) performing the inspections, repairs, and other tasks associated.

9.6 The contractor shall have responsibility for oversight of the automated system to ensure the validity and accuracy of all data entered and stored in the system.

9.7 If the tracking system is down 48 hours or more, the contractor shall notify the COR no later than the end of the business day in which it reaches the 48 hour threshold.

10. Additional Requirements.

10.1 The contractor shall provide transportation of vehicles to and from the waypoint lots to off‐site locations for required repairs that cannot be conducted at the waypoint lots and provide an estimated time of overall repair and estimated return date. This request will be submitted separately to the COR and reviewed/approved by the KO on a case-by-case basis.

10.2 Allied Trades. The contractor shall perform Allied Trades tasks required for the repair or modification of tactical or commercial equipment and shall be required to make items/materiel used for repair or other purposes. Tasks include but are not limited to welding, machining, equipment painting, and body repair. All repairs must be IAW generally acceptable commercial methods and must meet or exceed manufacturer’s requirements to bring non-mission capable vehicles to FMC + safety standards.

10.2.1 The contractor shall perform welding and welding inspection operations necessary to fulfill maintenance and fabrication requirements on a variety of ferrous and non‐ferrous metals to include but not limited to steel, aluminum, cast iron, nickel, brass, sheet metal, and ballistic armor plating of various alloys. The contractor shall ensure welders are qualified and welding inspectors are certified IAW generally accepted commercial methods and industry best practices for the equipment and material they are utilizing.

10.2.2 The contractor shall perform fabrication using metal machining operations including but not limited to the operation of milling machines, shapers, metal brakes, lathes, grinders, shears, and drills in order to machine ferrous and non‐ferrous materials such as steel, copper, aluminum, cast iron, nickel, brass, and other alloys.

10.3 The contractor shall establish and operate a battery maintenance facility in order to perform battery servicing tasks IAW Occupational Safety and Health Administration requirement 1910.151.

10.4 The contractor shall provide load testing for all supported equipment. The contractor shall perform and document load test and inspections for material handling equipment and lifting devices. Additionally, the contractor shall perform a load test on all vehicles equipped with lifting capability on each occasion that maintenance is performed on the lift system. The contractor shall label equipment with the test date.

10.5 The contractor shall provide air conditioning/refrigeration (HVAC) maintenance services. The contractor shall also provide for the correct operation of refrigerant dispensing and recovery equipment as well as proper record keeping IAW applicable host nation laws and international directives to include the performance of tasks by certified personnel as required. The contractor shall install, repair, refill and service all ANSF fire suppression systems. The contractor shall perform all hydraulic hose fabrications and shall maintain a robust stock and hydraulic hose fabrication capability. All work must be done to EPA 608 and 609 standards by a qualified technician. HVAC certification of contractors performing the work shall be provided to the COR.

10.6 The contractor shall perform vehicle/trailer body repair services to include: straightening, welding, sanding, performing component replacement, using body fillers and fiberglass repair methods and painting in order to stop corrosion or restore structural integrity of equipment. All repairs must be IAW generally acceptable commercial methods and industry best practices.

10.7 The contractor shall perform maintenance and repair of wheel and tire assemblies as required for the repair or modification of any Government owned, tactical or commercial equipment used in a tactical or base operations role or other supporting purposes IAW the applicable technical manual.

10.8 The contractor shall perform wheel alignment support tasks required for the repair or modification of any Government owned, tactical or commercial equipment used in a tactical or base operations role or other supporting purposes for equipment types found in the ANSF standard table of authorizations for equipment.

10.9 The contractor shall perform glass maintenance and replacement tasks required for the repair or modification of any Government owned, tactical or commercial equipment used in a tactical or base operations role or other supporting purposes.

10.10 Fuel will be provided by the USG at the waypoint lots. The contractor will not need to provide fuel.

10.11 Organizational Conflict of Interest. Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (examples include: cost or pricing information; budget information or analyses; specifications or work statements) which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the COR immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the COR to avoid or mitigate any such OCI. The contractor's mitigation plan shall be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

11. Mobile Maintenance Requirements.

11.1 The contractor shall provide a mobile maintenance support capability to GEAR Lot and other waypoint lots as directed by the COR to support on-site inspection, maintenance, and repair of vehicles. The contractor will have the following capability available at the waypoint lots to support requirements: 1) vehicle maintenance, 2) electrician, 3) technicians, and any other necessary personnel as suggested or needed by the contractor and approved by the COR based on the requirements.

11.2 The contractor shall provide a maintenance truck or shipping container(s) at the waypoint lots as required.

12. Appearance. Contractor personnel shall present a neat appearance and be easily recognized. The contractor shall ensure that all contracted personnel display their badge on their outermost garment or a company approved uniform at all times when performing work under this SOW. This requirement shall apply to all approved subcontractor employees as well.

13. Contractor Management Reporting. The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor shall report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor shall completely fill in all the information in the format using the following web address: https://armycmra.dmdc.osd.mil/Login.aspx. The required information includes:

13.1 Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR).

13.2 Contract number, including task and delivery order number.

13.3 Beginning and ending dates covered by reporting period.

13.4 Contractor's name, address, phone number, e-mail address, identity of contractor employee entering data.

13.5 Estimated direct labor hours (including sub-contractors).

13.6 Estimated direct labor dollars paid this reporting period (including sub-contractors).

13.7 Total payments (including sub-contractors).

13.8 Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different).

13.9 Estimated data collection cost.

13.10 Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information), if applicable.

13.11 Locations where contractor and sub-contractors perform the work (specified by zip code in the U.S. and nearest city, country, when in an overseas location, using standardized nomenclature provided on website).

13.12 Presence of deployment or contingency contract language.

13.13 Number of Contractor and sub-contractor employees deployed in theater this reporting period (by country).

13.14 As part of its submission, the contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

14. Defense Base Act Worker’s Compensation.

14.1 Defense Base Act (DBA) Worker’s Compensation is required for all U.S. citizens, U.S. residents and all employees or sub-contractors hired on overseas government contracts. Depending on the country, foreign nationals must also be covered under DBA. This includes contractors and suppliers working on high-risk reconstruction projects in Afghanistan.

15. Modification to the SOW.

15.1 The USG reserves the right to de-scope or demobilize each section of the contractor team and to modify their responsibilities based upon evolving requirements. This shall be accomplished via separate contract modifications issued by the KO which shall document any necessary changes to the contract price.

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