PWS and PRS Prof Svs 16 SEP 2020.pdf

Ver. May 2018

PERFORMANCE WORK STATEMENT (PWS)

FOR

Professional Services for the Office of the Deputy State Surgeon

4 SEP 2020

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform various professional services, as defined in this PWS.

1.2 Background: The contracted support provided will assist with all pending and future medical actions required to determine the medical readiness of all units. These actions are critical to improve deployment readiness and provide the support our Soldiers and their families deserve for their actions and service to community, state and nation.

Additional resources and programs are required to increase VIARNG medical readiness. VIARNG leadership requires support to identify and quantify the magnitude and status of medical readiness across all VIARNG units.

VIARNG leadership is working to improve medical readiness to support the Army National Guard’s (ARNG) concept for transforming the ARNG from a “Cold War” strategic reserve to a full spectrum component of the operational force. The VIARNG intends to use organic assets and contract support to identify, quantify, track, and resolve medical readiness issues within the command. VIARNG leadership has an initial goal to bring all units across the Territory to a 90% deployable strength status, six months prior to mobilization.

1.3 Period of Performance (PoP): The Period of Performance shall be one year.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements

Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the

Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.3 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 8:00 AM and

5:00 PM on Monday through Friday except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at the Joint Forces Compound in Estate Bethlehem, St. Croix, USVI. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Telework: The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. In furtherance of Continuity of Operations Planning

(COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government. The telework plan shall be submitted to the Contracting Officer Representative

(COR) NLT 10 days after contract award.

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The

Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the

Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security

Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by

Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force

Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity

Verification (PIV) credential. CAC issuance requirements are as follows:

In accordance with Department of Defense Manual (DoDM) 1000.13-M-V1, DoD Identification (ID) Cards, January

23, 2014, initial issuance of a CAC requires, at a minimum, the completion of an Federal Bureau of Investigation

(FBI) fingerprint check with favorable results and submission of a National Agency Check with Inquiries (NACI)

(or investigation approved in Federal Investigative Standards) to the Under Secretary of Defense for Intelligence

(USD(I)) approved investigative service provider. The issuance of a CAC will be based on four criteria: (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD Manual

5200.02, Procedures for the DoD Personnel Security Program (PSP), April 3, 2017, and (d) verification of a claimed identity. Sponsorship and enrollment information about each applicant must be registered in the Defense

Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System

(RAPIDS) using the DD Form 1172-2, or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 HSPD-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a

Personnel Security Investigation Portal (PSIP) form at Attachment TBD at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the

PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If an

FSO is not established, all contractor employees requiring a CAC will be required to process their own applications.

The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS

Trusted Agent (TA). The TASS TA for this requirement will be: TBD

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at:

https://www.dmdc.osd.mil/tass/. The FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station

(RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in

Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The

Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID.

The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification

Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC.

Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

https://www.dmdc.osd.mil/tass/

1.4.5.1.4 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or

KO.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a government computer network. This can be done by going to: http://www.us.army.mil and registering as an "Army Guest," with the sponsor being the COR or a

COR- designated individual if the COR is ineligible to Serve as an AKO Sponsor. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal

Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the

Government may require changes in contractor security matters or processes.

1.4.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct

COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.

Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to

COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit

Government personnel or advertise job openings.

1.4.5.4 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the

Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.4.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.4.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business

Practices (BBP) training (https://informationassurance.us.army.mil).

1.4.5.4.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.4.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.4.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

http://www.us.army.mil/ https://informationassurance.us.army.mil/

1.4.5.5 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS)

224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of

Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.6 AT Level 1 Awareness Training (AT): All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the

COR within 15 calendar days after completion of training. Level 1 AT is available at http://jko.jten.mil/courses/atl1/launch.html .

1.4.5.7 Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, contractor employees performing Information Assurance Technical (IAT) functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.8 Information Awareness: All contractor employees with access to a government information system shall be registered in the Army Training Certification Tracking System (ATCTS) (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://ia.signal.army.mil/DoDIAA/).

1.4.5.9 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an

Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training.

1.4.5.10 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at http://cdsetrain.dtic.mil/opsec/.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control.

NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the

QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the

KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master http://jko.jten.mil/courses/atl1/launch.html https://atc.us.army.mil/iastar/index.php https://ia.signal.army.mil/DoDIAA/ http://cdsetrain.dtic.mil/opsec/ key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.2 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

1.4.7 RESERVED

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The

CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with

Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 RESERVED

1.4.13 RESERVED

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5.

The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI.

The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 day phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government.

The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does

NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure

AR Army Regulation

AT/OPSEC Antiterrorism/Operational Security

BI Background Investigation

CM Contract Manager

CMRA Contractor Manpower Reporting Application

COR Contracting Officer Representative

DA Department of the Army

DD254 Department of Defense Contract Security Classification Specification

DFARS Defense Federal Acquisition Regulation Supplement

DoD Department of Defense

FAR Federal Acquisition Regulation

GFP/M/E/S Government Furnished Property/Material/Equipment/Services

HQDA Headquarters, Department of the Army

HSPD Homeland Security Presidential Directive

IA Information Assurance

IS Information System(s)

KO Contracting Officer

NGB National Guard Bureau

OCI Organizational Conflict of Interest

PII Personally Identifiable Information

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SSN Social Security Number

TE Technical Exhibit

USD(I) Under Secretary of Defense for Intelligence

VIARNG Virgin Islands ARMY National Guard

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials: None

3.3 Equipment: None

3.4 Services: None

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract.

The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Services

5.1.1 Dental Services

Description: Knowledgeable Dentist who can provide a range of services to patients. The Dentist will meet with patients, assess their dental health, examine, diagnose, and treat diseases, injuries, and malformations of teeth and gums. May treat diseases of nerve, pulp, and other dental tissues affecting oral hygiene and retention of teeth.

May fit dental appliances or provide preventive care.

5.1.2 Tasks

a. The contractor will independently provide dental services to Soldiers during both Soldier Readiness

Processing (SRP) and Periodical Health Assessments (PHA). The objective is to identify those Soldiers who are dental Class III and IV and not meeting dental deployment standards and prepare a treatment plan to ensure the Soldiers will meet dental deployment standards.

b. Conducts clinical evaluations to include reviewing radiographs and panographs and conducting intra-oral exams; assigns appropriate category. Develops treatment plans for Class III Soldiers detailing required services to raise Soldiers’ status to at least Class II.

c. Uploads classification status and/or necessary related information into DENCLASS.

d. Provides dental re-screening to Soldiers upon completion of his/her individual treatment plan.

e. Conducts promotional/prevention and educational classes.

f. Develops and updates dental policies.

g. Provides services to correct deficiencies in accordance with (IAW) individual treatment plans when necessary and provides information to both Soldiers and Virgin Islands National Guard (VING) dental employees as needed.

h. Maintain Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines

i. Conduct dental services and provide information as needed.

j. Submits weekly/monthly reports

5.1.3 Nurse Practitioner

Description: Provide primary and specialty healthcare. Assess and diagnose patients, orders laboratory tests, prescribes medications, and manages health conditions. Assist with all aspects of patient care, including diagnosis, treatments and consultations. Responsible for managing health problems and coordinating health care for patients in accordance with State and Federal rules and regulations and the nursing standards of care. Assessment of health status, diagnosis, development of plan of care and treatment, and evaluation of patient status.

5.1.4 Tasks

a. Conduct Medical Retention Decision Point (MRDP) evaluations:

b. Write temporary and/or permanent profiles as needed.

c. Clear the Soldier to return to duty in accordance with regulations, as appropriate.

d. Refer the Soldier to the Medical Evaluation Board (MEB) process when applicable.

e. Conduct MEB review:

f. Review and validate all medical documentation and complete narrative summary (NARSUM), as needed.

g. Conduct referrals to specialists, as necessary, to ensure Soldier has all necessary documentation in accordance with regulations.

h. Attend PHA’s and SRP’s as needed and process Soldier’s in accordance with regulations.

i. Responsible for understanding web-based electronic data systems via MODS and the Medical Electronic

Data Care History and Readiness Tracking (MEDCHART) system.

j. Establish and utilize listing of local resources to ensure Soldiers have available alternative options to military health benefits.

k. Ensure service members understand their medical readiness responsibilities. Educate service members on resources available to improve medical/dental readiness.

l. Obtain release of information form in accordance with the Health Insurance Portability and Accountability

Act (HIPAA).

m. Provide information about privacy rights and have service members sign consents.

n. Maintain service member’s medical records in accordance with Army Regulation (AR) 40-66.

o. Provide guidance to case managers as they manage service member’s care from receipt of condition to the point when the Soldier is deployable, evaluated for MRDP, or referred to a MEB.

p. Work with the case managers in coordinating with service members to assess and arrange for treatment of conditions that have or will result in a medical/dental non-deployable or non-retainable status.

q. Work directly with case managers in reviewing service member’s medical records and document any interaction with the service member in his/her medical record.

r. Document, review and digitally sign PHAs.

5.1.5 Social Worker

Description: The social worker is responsible for the areas of care management and assists patients and families in understanding patient conditions and treatments. They help patients and family members develop coping strategies, assess patient needs, assist in the development of treatment plans and provide emotional and mental assessments on the patient. Provide care and case management or interventions designed to promote health, prevent disease, and address barriers to access to healthcare.

5.1.6 Tasks

a. Provide counseling and treatment for individuals, couples, families and groups in multiple areas of mental health including, but not limited to: trauma, PTSD, sexual assault, victimization, substance abuse, domestic violence, behavior modification, and crisis intervention.

b. Have at minimum familiarization on Evidence Based techniques for treatment i.e. CPT, CBT, PE EMDR

c. Keep accurate and timely records and data in accordance with policy standards.

d. Collaborate and communicate with team members to provide holistic integrated treatment.

e. Provide on-going assessment, treatment planning, and goal setting, including annual reviews.

f. Provide information, screening, and referral services and collaborate with social service agencies to integrate resources to provide education to those receiving treatment.

g. Provide individuals and families with stress management, coping skills, parenting skills.

h. Participate in required staff meetings

i. Maintain strict confidentiality. The contractor shall complete a statement of understanding with all SM/FM

j. Establish rapport, systematically gather data, determine clients’ readiness for treatment and change, and apply accepted criteria for diagnosis of behavioral health problems, including substance abuse disorders.

k. Provide case management services for all cases referred.

l. Serves as subject matter expert to the Virgin Island National Guard on matters related to behavioral health, provides advice to the State Surgeon on psychological/behavioral health initiatives and issues, as required.

m. Assists the State Surgeon with assessment and tracking of joint force behavioral health needs.

n. Reviews behavioral health documentation, evaluates and monitors the behavioral health status of service members. Assures accurate profiles are in place for service members with behavioral health difficulties.

o. Write temporary and/or permanent profiles as needed.

p. Contractor shall provide critical incident event response

q. The contractor shall cooperate with all other government contractors in the performance of services.

5.1.7 Psychological Health Coordinator

Description: The Behavioral Health Coordinator is responsible for coordinating all services and activities of the mental health and substance abuse providers. The Coordinator also serves as a direct service provider and is responsible for outpatient assessment, diagnostic services, treatment, and referrals for crisis intervention and other referral services. The Coordinator maintains a well-functioning balance of direct clinical services and administrative activities. They function as liaison between the unit of assignment and the Office of the State Surgeon. Required to be exceptional planners, coordinators, and facilitators. They are resourceful, identifying and implementing civilian and military resources/services in order to apply them to individual and group needs. The Behavioral Health

Coordinator practices are also intensely directed at addressing chronic conditions that are more prevalent in the general patient population. The coordinator can affect patient outcomes through proactive interventions across multiple healthcare settings.

5.1.8 Tasks

a. The contractor shall provide at least by voice mail 24/7/365 access to clinically appropriate intake, assessment, and behavioral health screening and referral services. These services shall be conducted in person, telephonically or by email.

b. The contractor shall provide case management services; assessment, intervention plan, referral, and monitoring of clinical progress.

c. The contractor shall assess the SM/FM for his/her presenting issues; define an appropriate intervention plan;

work with collateral agents (if applicable); conduct follow up with the SM/FM and collateral agents; and consult with the SM’s supervisor/commander regarding duty limiting conditions (if applicable).

d. Mental Health Awareness and Wellness Promotion. The contractor shall engage in wellness promotion focused activities (Yellow Ribbon, Coping with Deployment, etc.) facilitating the prevention and education of mental health issues, early intervention, crisis response and post-intervention intervention per requested post-deployment and wellness events. The contractor shall attend up to 5 wellness promotion focused activities per year.

e. PHC Consultation. The contractor shall provide consultation services to leaders and units in accordance with approved Contractor Standard Operating Procedures.

f. Crisis Response: The contractor shall provide service emergency assessment, phone consultation, outreach, emergency medication management, crisis case management and assistance with hospitalization.

g. Critical Incident Response. The contractor shall provide service to help individuals exposed to critical incidents to identify and cope with their responses to these events. This service shall to provide

“psychological first aid” and to minimize the harmful effects of job stress, during in crisis or emergency situations.

h. The contractor shall maintain a contact list of all Government, contractor and subcontractor personnel that support psychological health efforts in each state and territory. This list shall include the 24 hour telephone number/s and all contact methods of the local JOC/iWATCH Team.

i. The contractor shall, within 30 days of contract award, ensure that the Psychological Health Coordinator have completed traumatic event management training (TEM), course ID 6I-F15/302-F33. The training is conducted by the U.S. Army Medical Department Center and School, 210-221-6667. Course scope and prerequisites are available at the ATRRS home page at https:// www.atrrs.army.mil/ under the heading

Course Catalog or at 210-221-8653.

j. PHC Service Access. The contractor shall perform assessment, referral, and case management for adult service member, service member’s families, and limited services to minors to support the overall psychological health readiness of the force.

k. Adult Service Members and Family Members: The primary user are of the National Guard – Service

Member (SM) (current or former) and/or his/her family members (FM). However, no SM from any military branch will be turned away for clinical assessment and referral services. Family of NG SMs will be provided assessment and referral services if their issue is related to the SM.

l. The contractor shall maintain a log of all referrals, source of referrals, and follow- up activities in an excel document, which include the Behavioral Health Data Portal (BHDP) DoD-CMS, MEDCHART/eCase and the Behavioral Health Reporting Tool within MEDCHART (role based user training will be provided by

ARNG and employees of the DoD)

m. Provide counseling and referral for treatment for individuals, couples, families and groups in multiple areas of mental health including, but not limited to: trauma, PTSD, sexual assault, victimization, substance abuse, domestic violence, behavior modification, and crisis intervention.

n. Collaborate and communicate with team members to provide holistic integrated treatment.

o. Provide on-going assessment, treatment planning, and goal setting, including annual reviews

p. Provide information, screening, and referral services and collaborate with social service agencies to integrate resources to provide education to those receiving treatment.

q. Provide individuals and families with stress management, coping skills, parenting skills.

r. Participate in required staff meetings http://www.atrrs.army.mil/

s. Maintain strict confidentiality

t. Establish rapport, systematically gather data, determine clients’ readiness for treatment and change, and apply accepted criteria for diagnosis of behavioral health problems, including substance abuse disorders.

u. Provide case management services for all cases referred.

v. Serves as subject matter expert to the Virgin Island National Guard on matters related to behavioral health, provides advice to the State Surgeon on psychological/behavioral health initiatives and issues, as required.

w. Assists the State Surgeon with assessment and tracking of joint force behavioral health needs.

x. Reviews behavioral health documentation, evaluates and monitors the behavioral health status of service members. Assures accurate profiles are in place for service members with behavioral health difficulties.

5.2 Contractor Manpower Reporting Application (CMRA):

5.2.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Virgin Islands National Guard via a secure data collection site.

5.2.2 The contractor shall completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 20XX.

Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication

(Chapter/Page)

Date of

Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation

Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/ind ex.html or http://farsite.hill.af.mil/

DoDM 1000.13-M-V1

DoD Identification (ID) Cards

(Enclosure 2, paragraph 3.b)

01/23/2014 http://www.esd.whs.mil/Directives/issuances/dodm/

Federal Information Processing Standards

(FIPS) Publication 201-2

Personal Identity Verification (PIV) of

Federal Employees and Contractors

(paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-

2.pdf

DoDM 5200.2 Regulation 5200.02

Procedures for the DoD Personnel

Security Program (PSP)

04/03/2017 http://www.dtic.mil/whs/directives/corres/pub1.html

Army Directive 2014-05

Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared

Contractors

03/07/2014 http://www.apd.army.mil/ProductMaps/PubForm/Arm yDir.aspx

AR 190-13

The Army Physical Security Program

02/25/2011 http://www.apd.army.mil/ProductMaps/PubForm/AR.a spx

Homeland Security Presidential Directive

(HSPD)-12

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12 http://www.ecmra.mil/ http://www.ecmra.mil/ https://www.acquisition.gov/?q=browsefar http://farsite.hill.af.mil/ http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://farsite.hill.af.mil/ http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://www.dtic.mil/whs/directives/corres/pub1.html http://www.apd.army.mil/ProductMaps/PubForm/ArmyDir.aspx http://www.apd.army.mil/ProductMaps/PubForm/ArmyDir.aspx http://www.apd.army.mil/ProductMaps/PubForm/AR.aspx http://www.apd.army.mil/ProductMaps/PubForm/AR.aspx https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12

Policy for a Common Identification

Standard for Federal Employees and

Contractors

DoDD 5400.11

Department of Defense Privacy Program

10/29/2014 http://www.dtic.mil/whs/directives/corres/dir.html#

DoD 5400.11-R

Department of Defense Privacy Program

05/14/2007 http://www.dtic.mil/whs/directives/corres/pub1.html

DoDD 8140.01

Cyberspace Workforce Management

08/11/2015 OK http://www.dtic.mil/whs/directives/corres/dir.html

DoD 8570.01-M

Information Assurance Workforce

Improvement Program

12/19/2005

(Change 4:

11/10/2015)

OK http://www.dtic.mil/whs/directives/corres/pub1.html

AR 25-2

Information Assurance

10/24/2007 OK http://armypubs.army.mil/ProductMaps/PubForm/AR.

aspx

AR 530-1

Operations Security

09/26/2014 OK http://armypubs.army.mil/ProductMaps/PubForm/AR.

aspx

DoD 5220.22-M

National Industrial Security Program

Operating Manual

02/28/2006

(Change 2:

05/18/2016)

OK http://www.dtic.mil/whs/directives/corres/pub1.html

AR 381-12

Threat Awareness and Reporting

Program (TARP)

(Section II, ¶ 2-4.b)

06/01/2016 OK http://armypubs.army.mil/ProductMaps/PubForm/AR.

aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

Form Date…