W911SA26QA041 Attachment 02 - PWS.docx

PERFORMANCE WORK STATEMENT (PWS)

TX160 Robstown CHW Facility Custodial Services

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to provide janitorial/custodial services as defined in this PWS at Army Reserve facility TX160 Robstown CHW Facility located at 501 N Hwy 77, Robstown, TX 78380-6174. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, labor, equipment, supplies, chemicals, transportation, tools, materials, supervision, quality control, and other items and non-personal services necessary to perform janitorial/custodial services as defined in the PWS except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The 63d Army Reserve Readiness Division (RD) supports soldiers in seven (7) states to provide the best in class base operations support for soldiers in the Southwest region of the United States.

1.3 Objectives: The objective of this contract is for the contractor to perform necessary janitorial/custodial services in a manner that will maintain a satisfactory facility condition and present a clean, sanitary, neat, and professional appearance as defined in the PWS.

1.4 Scope: The Contractor shall provide all labor, personnel, equipment, tools, chemicals, supplies, transportation, materials, supervision, and other items or services necessary to perform janitorial/custodial services as defined in this PWS. Note that any drawings or maps provided to the Contractor, either before or after the contract is awarded, are for reference purposes only and may not be to scale. Any square footage, or other measurement provided, may be an approximation. It is the sole responsibility of the Contractor to determine or verify the actual site conditions and measurements.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period and four (4) 12-month option periods with an option to extend services for up to six (6) months.

1.6 General Information

1.6.1 Quality Control (QC): Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4, Contractor Inspection Requirements). A formal Quality Control Plan (QCP) is not required for this commercial service. However, the contractor shall maintain an inspection system commensurate with commercial practices to ensure the Contractor only tenders for acceptance those items or services that conform to the requirements of this contract.

1.6.2 Quality Assurance (QA): The Contracting Officer Representative (COR) will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a government only document focused on what the COR must do to assure that the contractor has performed in accordance with the performance requirements within this PWS.

1.6.2.1 Non-conforming Services: Corrective Action Requests (CARs) (formerly Nonconformance Reports) are used for managing contractual nonconformances on Army Contracting Command (ACC) administered contracts. Nonconformance occurs when a contractor fails to meet contract or task order terms, conditions and/or specifications. The COR will notify the contractor each time an unacceptable observation has been recorded and ask the contractor to correct the problem or re-accomplish the service. Resolution of nonconformance discovered at the subcontractor level shall be addressed with the prime contractor. CARs are issued, overseen and closed IAW ACC Acquisition Instruction (AI) and FAR subpart 46.407 nonconforming supplies or services.

1.6.2.1.1 Level I: A Level I CAR describes a deficiency on a product or service and is not a systemic breakdown of a process or system. It includes those nonconformances that are minor in nature and can be promptly corrected by the contractor, present no need for root cause analysis, no determination if other contract requirements are affected, present no need for further preventive action, and do not materially reduce the usability of the supplies, services, construction, or deliverables. While the Government must document the nonconformance and the contractor must correct the nonconformance, further actions and Government follow-up are not required, and no written response from the contractor is needed. Level I CARs are considered closed immediately upon issuance.

1.6.2.1.2 Level II: A Level II CAR describes deficiencies in a contractor’s processes or systems but are not significant deficiencies. Level II CARs shall require the contractor to correct the nonconformance, perform root cause, and develop and provide a Corrective Action Plan (CAP) acceptable to the government. Some examples of systems affected may be quality inspection/management systems, and Contractor Business Systems (CBS) identified in DFARS 242.70, or issues such as:

1.6.2.1.3 Level III: A Level III CAR describes deficiencies in a contractor’s system that is affecting a contract’s or program’s ability to meet cost, schedule or performance requirements, or are:

NOTE: If not resolved satisfactorily, a Level III CAR may result in the initiation of available contractual remedies, such as reductions of payments, cost disallowances, revocation of government assumption of risk of loss, or business management system disapprovals, etc.

1.6.2.1.4 Level IV: A Level IV CAR documents a critical nonconformance of such serious nature that is issued to the contractor’s business segment or corporate management for their attention to both the nonconforming condition and the company’s corrective action, or when a Level III CAR has been ineffective. A Level IV CAR will result in a mandatory review of available contractual remedies, such as cost disallowance, reduction or suspension of payments, revocation of government assumption of risk of loss, CBS disapproval, or suspension of all product and service acceptance activities. Contractual remedies will be implemented IAW applicable FAR/DFARS clauses and/or ACC Acquisition Instructions if applicable. Action to suspend product or service acceptance will be accomplished via a Level IV CAR. The contractor shall be required to provide a CAP that is acceptable to the government.

Overarching CAR Process Flow. The following outlines the normal process flow for the corrective action process. Follow the steps provided within the Product Data Reporting and Evaluation Program (PDREP) CAR Module User Guide.

NOTE: Steps in subparagraphs (f)-(j) below do not apply to Level I CARs as they are considered closed immediately upon issuance.

a. Identify a contract nonconformance.

b. Create a CAR.

c. Review the CAR.

d. Coordinate and approve the CAR.

e. Issue the CAR to the contractor.

f. Receive and review the contractor’s CAP.

g. Accept/reject the contractor’s CAP.

h. Oversee contractor corrective action using a risk-based approach.

i. Receive notification from the contractor that corrective action is accomplished.

j. Verify corrective action was accomplished satisfactorily.

k. Close the CAR.

1.6.2.2 The contractor will be notified of Government inspection results within 5 business days. The Contractor shall acknowledge receipt of the inspection results via email or letter within 2 business days. The contractor may be notified of inspection results verbally or via email. Verbal notifications of defective work will be confirmed in writing. When Government inspectors are unable to contact the contractor to notify the contractor of inspection results, acceptance or rejection of work will be made based on the initial inspection.

1.6.3 Performance Evaluation Meetings: The Contractor Point of Contact (POC) shall meet with the COR on site prior to start of the contract. However, meetings may be held whenever deficiencies are noted by the COR. A mutual effort shall be made to resolve all problems identified.

1.6.4 Federal Government Holidays: Except as noted in the PWS, work shall not be performed on the following holidays or on holidays observed in lieu thereof. When required services occur on holidays, work will be performed on either the previous or following workday, unless specified otherwise.

1.6.5 Unforeseen Installation Closures: When the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closing; the Contractor will be notified by the COR of an installation closure. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Government shall have the following options: (1) To require the Contractor to perform the work on the following day unless the following day is a Saturday or Sunday, and routine work is not scheduled for Saturday or Sunday, (2) To reschedule the work on any day satisfactory to both parties. In the event that the services cannot be satisfactorily rescheduled in an acceptable timeframe the Contractor will not be reimbursed when the Government facility is closed for the above reasons.

1.6.6 Hours of Operation: The Contractor shall normally perform work during normal duty hours, 7:30 a.m. to 4:00 p.m. local time. Periodic work, such as stripping/waxing and carpet shampooing may be performed other than normal duty hours. Arrangements for work performed during other than normal duty hours shall be made with the COR or Designated Representative (DR).

1.6.7 Workforce: The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.8 Key Control: The Contractor shall establish and implement methods of ensuring that all keys issued to the Contractor by the Government are not lost, or misplaced, and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. NOTE: All references to keys include key cards.

1.6.8.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.8.2 The Contractor may be required to replace, re-key, or reimburse the Government for replacement of locks or re-keying as a result of Contractor losing keys. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due.

1.6.8.3 The Contractor shall report the occurrences of a lost key immediately to the COR No Later Than (NLT) the next business day.

1.6.8.4 It is the responsibility of the Contractor to prohibit the use of keys issued by the Government by any persons other than the Contractor’s employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor’s employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas.

1.6.8.5 Lock Combinations; the Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.6.9 Conservation of Utilities: The Contractor shall be directly responsible for instructing employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, which preclude the waste of utilities, which shall include but shall not necessarily be limited to:

1.6.9.1 Lights shall be used only in areas where and at the time when work is actually being performed.

1.6.9.2 Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by contracted workers.

1.6.9.3 Water faucets or valves shall be turned off after the required usage has been accomplished.

1.6.9.4 Government telephones shall be used by Contractor employees only for emergencies.

1.6.10 Damages Caused by the Contractor: The Contractor shall be held accountable and liable to the Government for any damages to Government facilities, furnishings, equipment, or grounds caused by the Contractor or his employees. The Contractor shall instruct his employees to immediately inform the building manager of any damages to property resulting from the performance of their duties.

1.6.11 Parking for Contractor’s Employees & Contractor Vehicles: Contractor employees shall park their personal and Contractor’s vehicles during the times and in the area designated by the COR or DR.

1.6.12 Circumstances to Be Reported: The Contractor or the Contractor’s employees shall report any circumstances of needed repair of the facility or unusual soiling of an area which may affect the performance of the work, present unhealthy or hazardous conditions, or create any delays or interference with the work caused by the employees of the Government. Such report shall be made immediately upon discovery by the Contractor to the COR or DR.

1.6.13 Hazardous Materials: The Contractor shall provide and post an inventory listing of all hazardous materials used and stored onsite. Safety Data Sheets (SDS) will be maintained in the same location as stored cleaning materials and chemicals. It is the Contractor’s responsibility to properly train his personnel on the existence and safe use and storage of hazardous materials. When readily available the Contractor shall use environmentally safe products in the performance of the contract. Products containing chlorofluorocarbons shall not be used. The Contractor shall be responsible for the proper disposal of all their cleaning supplies and containers.

1.6.14 Loss of Contractor Property: The Contractor shall be responsible to retain supplies and equipment within each building, in a safe and secure manner. Storage rooms shall be kept clean. The Government will not be held liable for any loss of supplies or equipment owned by the Contractor; nor the loss of any personal property belonging to employees of the Contractor.

1.6.15 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the KO, COR, or DR, will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.16 Contracting Officer Representative (COR): The COR will be identified by separate letter and within the Supplemental Information of the contract. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.17 Key Personnel: The following personnel are considered key personnel by the Government: designated POC and an alternate POC. The Contractor shall provide a designated POC who shall be responsible for the competent performance of the work required under the specifications of this contract, and an alternate, who shall act for the contractor when the POC is absent. The name and contact information of the POC and an alternate POC shall be designated in writing to the COR NLT 5 business days after contract award and as changes occur. The POC or alternate POC shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The POC or alternate POC shall be available between 7:30 a.m. to 4:00 p.m. local time Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The POC and alternate POCs shall be able to read, write, speak, and understand English.

1.6.17.1 The POC or their alternate shall meet with COR to discuss immediate problems areas. The POC shall respond by phone or email to the COR within two (2) hours after notification of deficiencies and correct the deficiency(s) the next business day. The Contractor shall provide the telephone number and email of the POC to the COR.

1.6.18 Identification of Contractor Employees: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a recent color photo of the employee, prior to them entering Government facilities. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee.

1.6.18.1 Identification Badge List: A listing of issued identification cards shall be furnished to the COR prior to the listed employees entering Government facilities and updated as needed to reflect Contractor and Subcontractor personnel changes.

1.6.18.2 All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.19 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

1.7 Antiterrorism (AT) and Operations Security (OPSEC).

1.7.1 AT Level I Training. All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date, new employee hire, or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 60 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jko.jten.mil

1.7.1.1. OPSEC Level I Training. Per Army Regulation 530-1, Operations Security, all Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days after contract start date, new employee hire, or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within 60 calendar days after completion of training by all employees and subcontractor personnel. OPSEC Awareness for Military Members, Department of Defense (DOD) Employees and Contractors is available through the Center for Development of Security Excellence (CDSE) at the following website: https://www.cdse.edu/Training/eLearning/GS130/

1.7.2. Access and General Protection / Policy and Procedures. For standard installations, the contractor and all associated sub-contractor employees shall provide all information required for background checks necessary to meet installation access requirements. These checks will be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. For non-standard installations, such as most Army Reserve Centers, the contractor and all associated sub-contractors shall obtain background checks when unescorted access is required for employees without a CAC and associated background investigation. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.7.2.1 All contractors will have at a minimum a favorably adjudicated background investigation known as a T1 National Agency Check with Inquiries (NACI) or an equivalent or higher investigation. Once a new employee is identified the individual’s full name and Social Security number (SSN) will be provided to G2. A Security Specialist will verify in Defense information System for Security (DISS) if the contractor has a valid investigation on file that meets the minimum requirement. If the individual does not have the minimum BI required for employment G2 will alert the representative and provide the background investigation packet with instructions. The packet will consist of OF306, PSIP Request, fillable SF85, and Fingerprints instructions. Once everything is received and acceptable a background investigation will be initiated in Personnel Security Investigation Portal (PSIP). Instructions and guidance will be provided from PSIP to the employee. An interim adjudication will be requested from Centralized Suitability Service Center (CSSC) and their determination FAVORABLE or UNFAVORABLE will be communicated to the contractor and representative.

1.7.2.2 For contractors requiring CAC. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated T1 National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. An AHRC TASS FORM 1 will need to be completed by applicant, government sponsor, and Security Specialist. Completed form will be sent to the Mission Partner Affiliation Sponsor who will initiate application in MP ICAM. Applicant will receive a hyperlink and pin to finish the application process. Once complete contractor will receive notification to go and get a Common Access Card (CAC).

1.7.3 iWATCH Training. All Contractor employees, including subcontractor employees, to be briefed on the local iWATCH program (training standards provided by the requiring activity Anti-terrorism Officer (ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training to be completed within 30 calendar days of Award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 60 calendar days after Award. https://www.mepcom.army.mil/Home/Contractors/

1.7.4 Activity Regulations for Contractor Access and Use of Premises

a. Follow all current Army Security Regulations concerning strict visitor control and preservation of all Government assets. Immediately report all security concerns to the COR, who will notify the Security Office.

b. The Contractor shall adhere to requirements as directed in Federal Acquisition Regulation - 52.222-54, Employment Eligibility Verification. Contractors shall be enrolled in the Department of Homeland Security E-Verify Program. Information on registration for and use of the E-Verify program can be obtained via the Internet at the Department of Homeland Security Web site: http://www.dhs.gov/E-Verify .

c. The Contractor shall ensure that its employees entering Army-controlled installations or facilities have obtained access badges and passes in accordance with facility regulations and that these badges and passes are obtained in advance so as not to delay the accomplishment of contracted services.

d. The Contractor shall return within two business days all issued U.S. Government Common Access Cards, installation badges, and/or access passes to the COR or DR when the contract is completed or when a Contractor employee no longer requires access to the installation or facility.

e. The Contractor shall comply with all personnel identity verification procedures. Employees must be accompanied by an authorized Government employee at all times while providing services in secure areas.

f. During FPCON Charlie and Delta, services are discontinued, and services shall resume when the FPCON level is reduced to level Bravo or lower.

1.7.5 Lost and Found Property: It is the responsibility of the Contractor to ensure that all items of possible personal or monetary value found by the Contractor’s employees are turned in to the COR or DR.

1.7.6 Service Contract Reporting (SCR): Contractors will report manpower data relating to the performance of service contracts into the System for Award Management (SAM) (https://sam.gov) consistent with existing service contract reporting requirement under the federal acquisition regulation subpart 4.17- Service Contracts Inventory. SAM will only enable reporting for entities with contract that meet the SCR threshold at FAR 4.1703. As part of its quote, the vendor must include the estimated total cost (if any) incurred to comply with the Service Contract Reporting requirement.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions: As used throughout this performance work statement, the following terms shall have the meaning set forth below:

2.1.1 Business Day. Shall mean any day banking transactions can be conducted in New York City, NY, USA and does not include any day which is a federal or state holiday in such location.

2.1.2 Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.3 Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.4 Contracting Officer (KO). A person with the authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government. Note: The KO is the only individual who can legally bind the Government.

2.1.5 Contracting Officer's Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. Note: This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

2.1.7 Deliverable. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.8 Designated Representative (DR). A Government employee performing duties in the position of Facility Coordinator (FC) or Acting Facility Coordinator or otherwise approved by the COR to assist the COR with duties such as coordinating schedules with contractors to perform work at a facility, provide facility access to contractors. A Designated Representative does not have the authority to assign work to contractors or discuss contractor performance issues. The only individuals with the authority to discuss contractor performance issues are warranted Contracting Officers (KO) and Contracting Officer Representatives (COR) specifically delegated this authority by a warranted KO via an appointment letter.

2.1.9 Government-Furnished Property (GFP), Government-Furnished Equipment (GFE), or Government-Furnished Facility (GFF). Property or area in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.10 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.11 Non-Fixed/Movable Items. Any furnishing weighing less than 50 pounds.

2.1.12 Physical Security. Actions that prevent the loss or damage of Government property.

2.1.13 Quality Assurance. The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.14 Quality Assurance Specialist. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.15 Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.16 Quality Control (QC). All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.17 Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.18 Workday. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.19 Work Week. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. Acronyms:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items:

3.1 Facilities: The Government will provide, without cost to the Contractor, the necessary workspace for the Contractor staff to provide the support outlined in the PWS. Said workspace is to be used only in connection with the performance of this contract.

3.1.1 The Contractor shall maintain such designated space to the same standards of cleanliness, order, and appearance as similar areas occupied by the Government.

3.1.2 The Contractor will not make any alterations to the space except with the written permission of the Contracting Officer.

3.1.3 The Contractor shall vacate such building space and restore the premises at his expense to the condition in which received, fair wear and tear expected, by the time stated for contract completion.

3.2 Utilities: The Government will provide a reasonable number of utilities, from existing sources, to be used only in connection with the performance of this contract. All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor (to include subcontractors) shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items: The Contractor shall furnish all personnel, materials, supplies, equipment, tools, chemicals, labor, supervision, transportation, and services needed to meet the requirements of this PWS.

4.1 Materials: The Contractor shall furnish all materials necessary to perform the tasks specified in Part 5. IAW FAR Part 8 certain supplies to be provided under this contract for use by the Government are required by law to be obtained from nonprofit agencies participating in the program operated by the Committee for Purchase from People Who Are Blind or Severely Disabled (the Committee) under 41 U.S.C.8504. The Contractor shall obtain mandatory supplies to be provided for Government use under this contract from mandatory sources. The Procurement List may be accessed at: http://www.abilityone.gov.

4.1.1 Restroom Supplies: Contractor shall furnish the following supplies: toilet tissue, paper towels, urinal cakes/screens, soap (hand such as bar, liquid, and/or powder) to fill the dispenser that is provided and restroom deodorant (air freshener).

4.1.2 Plastic Trash Can Liners: The Contractor shall furnish plastic trash can liners of appropriate size for each trash can or trash receptacle.

4.2 Equipment and Tools: The Contractor shall furnish all equipment and tools necessary to properly perform the work defined in this contract. Contractor equipment and tools stored in or on Government property shall be conspicuously marked with the Contractor’s name.

4.2.1 All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

4.2.2 All electrical equipment used by the Contractor shall meet all Occupational Safety and Health Act/Agency (OSHA) safety requirements and shall be Underwriters Laboratory (UL) certified. This equipment must operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, or combinations of equipment, which require power exceeding the capacity of existing building circuits.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Management: The task and frequency charts for cleaning and the indicated time frames shown in the remarks column shall be the basis for scheduling of work in the specified buildings and areas. If the task and frequency does not determine what days to perform the service, the contractor shall meet with the COR or DR, prior to the contract performance start date, to determine the days of the week that the service will be performed. Contractor will coordinate with the COR no less than two (2) weeks prior to annual and semi-annual services.

5.2 Cleaning Tasks: The Contractor shall provide cleaning of the indicated areas on the Task and Frequency Charts.

5.2.1 Annual Clean Interior Window Surfaces: Contractor shall clean interior window surfaces free from all traces of film, dirt, smudges, water, and other foreign matter shall be removed from frames, casings, sills and glass. Furniture or articles removed in the process of cleaning; window shades, screens, grilles, or venetian blinds, shall be returned to their original position.

5.2.2 Annual Clean Exterior Window Surfaces: Wash exterior windows to remove smudges, tape, oily film, cobwebs, dust, paint, and other types of soil from glass and frames of exterior windows, doors, vestibules, etc. For those windows having both screens and storm sash, washing of windows shall be scheduled to coincide with removal of screens and/or grilles and installation of storm sash and vice versa. Storm windows and screens shall be washed prior to installing. Where storms and screens are not installed, exterior windows mean existing permanent windows on the exterior walls of the building in a window opening. Exterior windows include combination storm windows and doors. After washing, the glass areas shall be free of smudges, tape, paint, rust, oily film, cobwebs, dust and all other types of soil, streaks, and water marks. Glass cleaner splash and drip marks shall be removed from all adjacent surfaces.

5.2.3 Remove Trash and Recyclables: All wastebaskets, recycle bins, and other trash containers shall be emptied and returned to their initial location. Boxes, cans, and papers placed near a trash receptacle and marked “TRASH” or “RECYCLE” shall be removed. Recyclable paper, plastic, glass and aluminum within offices, hallways and lobbies shall be picked up and disposed of in appropriate containers. Trash shall be disposed of in secured plastic bags. The Contractor shall pick up any trash and recyclables that may fall onto the facility or grounds during the removal of such collected trash. All trash and recyclables shall be deposited outside in the nearest United States Army Reserve Command (USARC) collection container.

5.2.4 Sweep/Dust Mop Floors: Prior to sweeping/dust mopping the floor surface, remove spills and obvious soil, gum, heel marks, tar, and other sticky substances from the floor. After the floor has been swept/dust mopped, the entire floor surface, including corners and abutments, shall be free of litter, dust, foreign debris, and spots caused by spills. Chairs, trash receptacles, and easily movable items (as defined in Part 2.1.11) shall be tilted or moved to sweep underneath.

5.2.4.1 Treated Concrete Floors: For treated or sealed concrete flooring (products such as “Consolideck® PolishGuard”), Sweep the floor according to the Task and Frequency with a microfiber pad or dry dust mop.

5.2.4.2 Entrances: Platforms, porches sidewalks, foyers and steps of entrances that are located within 25 feet of building entrances shall be swept and policed for the removal of litter and foreign matter.

5.2.4.3 Sweep Stairways: After sweeping, the entire stairway including risers, corners, and abutments, shall be free of litter, dust, and foreign debris.

5.2.5 Damp Mop Floors: All accessible areas shall be mopped with appropriate cleaning solution. Chairs, trash receptacles, and easily movable items shall be moved to mop underneath. After being damp mopped, the floor shall have a uniform appearance, with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water. There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. Do not mop on carpeted floors. Floors must have been swept or dust mopped immediately prior to mopping or damp mopping.

5.2.5.1 Mop Stairways: After mopping, the entire stairway including risers, corners, and abutments, shall have a uniform appearance with no streaks, swirl marks, detergent residue, or evidence of soil, stains film, debris, or standing water.

5.2.6 Carpeted Floors: Carpets shall be maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. Any spots and/or spills shall be removed by the Contractor without permanent damage to the carpet. All tears, burns, and raveling shall be brought to the attention of the COR or DR. Chairs, trash receptacles, and other non-fixed/movable moveable items (as defined in Part 2.1.11) shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

5.2.6.1 Walk-Off Mat Cleaning: Carpet-type entrance mats shall be cleaned to remove soil, grit and to restore resiliency of the carpet pile. Rubber or polyester entrance mats shall be cleaned to remove soil and grit. Soil and moisture underneath entrance mats and/or metal floor grates shall be removed, and mats/grates returned to their normal location.

5.2.7 Stripping: Stripping is the removal of top layers of wax down to a clean layer, without damage to the floor surface, of all finish and/or sealer from all visible floor surfaces and from those floor surfaces which can be exposed by the removal of non-fixed furnishings. All floor stripping shall be done utilizing a wet method only. Stripping shall include the complete removal of all marks, scuffs, stains, heel marks, etc., except in cases in which there is damage to the floor surface. The Contractor shall damp mop the floor after stripping before the new wax is applied. The Contractor shall move all non-fixed/movable items such as furniture, including desks, file cabinets, tables and safes as defined in Part 2.1.11) prior to stripping and shall replace in original position after waxing and buffing. Any furnishings that have computer equipment on them shall not be moved. In the event that there are 8-inch or 9-inch tiles follow OSHA Regulation 1910.1001 – Asbestos, 1910.1001(k) (7), 1910.1001(k)(7)(i),1910.1001(k)(7)(ii), 1910.1001(k)(7)(iii), 1910.1001(k)(8). The Contractor shall coordinate with the COR or DR before moving any furnishings.

5.2.8 Seal, Polish, or Wax after Stripping: A sufficient amount of sealer, polish, or wax and coats thereof, consistent with floor finish, necessary to fully protect the floor surface shall be applied on all areas to be treated on a frequency as listed within the Task & Frequency. After the finish has dried, the floor’s reflectance shall be uniform with no visible streaks, swirls, etc. Baseboards, doors, and other adjacent surfaces shall be free from floor finish or residue upon completion.

5.2.9 Buffing / Burnishing: The Contractor shall buff or burnish all floor areas, on which a protective coating has been applied, after applying new coats of sealer, polish, or wax and after applying touch-up applications. Floor shall be thoroughly dry before buffing or burnishing. The Contractor shall sweep floors and damp mop floors before buffing or burnishing and shall dry mop floors as soon as buffing or burnishing is completed. Floor surfaces shall be free of dust and dirt before intermediate buffing or burnishing operations. After buffing or burnishing, floors shall have a uniform glossy appearance, free of scuff marks, heel marks, mop streaks, swirl marks, and other stains. Upon completion floor surfaces shall have a uniform coating of floor finish.

5.2.9.1 Treated Concrete Floors: For treated or sealed concrete flooring (products such as “Consolideck® PolishGuard”), dry buff with a high-speed burnisher and a white pad to refresh the gloss following manufacturers’ recommendations.

5.2.9.2 Spray Buffing: The Contractor shall spray buff floor surface to restore a uniform gloss and protective finish to the resilient tile in accordance with industry best practices. All areas accessible to the floor machine shall be spray buffed. Prior to spray buffing, the floor shall be dust mopped, and damp mopped. After spray buffing, the entire floor shall have a uniform glossy appearance, free of scuff marks, heel marks, mop streaks, swirl marks, and other stains. Upon completion floor surfaces shall have a uniform coating of floor finish. No spray buff solution or residue shall be left on baseboards, furniture, trash receptacles, etc.

5.2.10 RESERVED

5.2.11 RESERVED

5.2.12 Carpet Cleaning/Shampooing: Carpets shall be deep cleaned to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area should show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Non-fixed/movable items (as defined in Part 2.1.11) shall be returned to their original location after the carpet has dried. Any furnishings that have computer equipment on them shall not be moved. The Contractor shall coordinate with the COR, or DR, before moving any furnishings.