Amendment_0002-16-R-0030_TADSS_Support_Services _27_May_16.docx

W91151-16-R-0030

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

CONTINUATION PAGE

The referenced solicitation is amended to incorporate/address industry questions and Government responses. The following is a listing of questions raised by industry and the responses provided by the Government:

1. In the RFP, Page 89 states that specific relevant contracts of no more than three pages per reference shall be submitted.

Question: Please clarify the number of relevant contracts that may be submitted.

Response: In accordance with the solicitation, there is no specified limit on relevant contracts. However, each submittal should not exceed 3 pages per reference as stated on page 89, section Specific Relevant Contracts Format.

2. In TE-B which list the items under warranty, I noticed that a large portion of the items have expiration dates that ended in 2015, an example is section AD and DF, which contain expiration dates that range from 04/14/2015 to 12/27/2015.

Question: Are these items going to be replaced prior to the contract award date, so that they have active warranties, or are they going to be removed from the under warranty exhibit?

Response: Expired Warranties will be removed from the exhibit but will be maintained in TS-MATS for historical purposes.

3. Also in TE-B, sections DF, IT, and LS have items that are listed under warranty with expiration dates of 2099 and 2999.

Question: Can you confirm if the expiration dates are correct, or if there was a typo perhaps?

Response: The expiration dates are correct. Items with these dates have a lifetime warranty.

4. Contract clause 252.219-7009 on page 57 states, “This contract is issued as a direct award between…”

Question: Is this clause included in the solicitation in error?

Response: Yes. Amendment 0002 reflects the removal of clause 252.219-7009.

5. The last sentence under the paragraph on Relevant Past Experience on page 87 states, “See Management Proposal Instructions below.”

Question: Is this in error since there are no Management Proposal Instructions?

Response: Yes. Amendment 0002 reflects the removal of Management Proposal Instructions.

6. The Sub-factor (c) Personnel Staffing Approach paragraph on page 87 says to provide a “…list of proposed personnel to meet the requirements specified in the PWS and include the labor category.”

Question: Should the sentence read “positions” vice “personnel,” or is a list of all personnel (by name) required?

Response: Amendment 0002 reflects the corrected verbiage,“…list the positions of personnel to meet the requirements specified in the PWS and include the labor strategy.

7. Paragraph C.4.3.5 (HOUSEKEEPING AND GROUNDS MAINTENANCE) on page 28 states, “Outside maintenance shall include grass and weed mowing within 75 feet of the facilities.”

Question: Please confirm the solicitation requires grass mowing out to 75’ from the buildings. How many buildings are included?

Response: Confirmed 75’ from Bldgs. 22041, 19030, 19031, 19037, 19040, 56009, 56138. And any other building TSC gains operational control of during the course of the contract.

8. Paragraph 3 on page 88 and paragraph (e) on page 92 say that for offerors without a record of relevant past performance, “…the offeror shall be determined to have unknown past performance. In the context of acceptability/unacceptability, “unknown” shall be considered “acceptable.” This does not seem to be fair and opens the door for offerors without any TADSS experience whatsoever. We suggest a neutral rating be assigned in these cases that fall between acceptable and unacceptable.

Response: In accordance with FAR 15.305 (a)(2)(iv) which reads, “In the case of an offeror without a record of relevant past performance or for whom information on past performance is not available, the offeror may not be evaluated favorably or unfavorably on past performance.” When Lowest Priced Technically acceptable evaluation criteria is used, past performance is not rated in degrees of acceptability (as would be the case if a neutral rating were used) but are rated as acceptable or non-acceptable. In the context of acceptability/unacceptability, a neutral rating shall be considered “acceptable” (Department of Defense Source Selection Handbook dated March 31, 2016, paragraph C2.1.2).

9. Paragraph (a) on page 87 says, “NOTE: Relevant experience of proposed personnel should be discussed under your personnel staffing approach section.”

Question: Are resumes required?

Response: No.

10. Paragraph 3.(b) (Understanding Requirements) on page 87 states, “The narrative shall clearly explain the plan to provide services using the staffing proposed to meet the requirements outlined in the PWS (C.5.1 - C.5.13).” However, the paragraph goes on to say, “At the minimum the offerors shall address: C.5.5. Warehouse Operation; C.5.6. Operational Maintenance, Organization Maintenance, Repairs; C.5.12. Training; and C.5.13. Fabrication of Training Aids and Devices.”

Question: Do PWS paragraphs 5.1 – 5.4 and 5.7 – 5.13 need to be addressed in the proposal?

Response: Offerors should address all elements of the PWS with special emphasis on paragraphs C.5.5. Warehouse Operations; C.5.6 Operational Maintenance, Organization Maintenance, Reports; C.5.12. Training; and C.5.13. Fabrication of Training Aids and Devices.

11. PWS paragraph C.4.2.2 (VEHICLES) on page 29 says “C.4.2.2. VEHICLES. The Contractor shall provide vehicles for on and off road operation as required in this PWS. All Contractor vehicles shall be clearly marked as required in this PWS.” What kind/types of vehicles and how many vehicles are required? CLIN X003 states the Government pays for operating costs and maintenance for vehicles.

Question: Please confirm that the Government also provides the vehicles using the reimbursable CLIN X003 (we understand this is currently the case).

Response: Vehicles currently leased, by Contractor, are Ford Transit Connect (2 each), Ford F-150 (1 each), and Ford F- 350 Box trucks for Contact teams (2 each). The billing of these vehicles is on CLIN 0001 not CLIN 0003 (ODC).

12. PWS paragraphs C.5.9 (TECHNICAL ASSISTANCE SUPPORT) and C.5.12 (TRAINING) on pages 34 and 35, respectively, discuss field support and assistance that is required.

Question: What specific kinds of assistance are required (for example, is MILES Contact Team Support needed) and how often is field support required?

Response: Contact Teams are used when requested by Units when MILES gear is in use. This usage will vary month to month.

13. There is no workload data (types and numbers of specific work orders) provided in the PWS other than the baseline staffing provided in Technical Exhibit J.

Question: Request the Government provide more detailed workload data to include the types and numbers of specific work orders.

Response: Contractor primary requirement is to manage and operate the warehouse. Work orders are a small portion of the warehouse, fabrication, loan and storage daily workload. The most important element is that the warehouses and training facilities spans more than 200, 000 SQ FT. There are over 2 million pieces of equipment/training devices valuing at more than 300 million dollars that must be stored, maintained, prepared for shipping and receiving while serving over one hundred customers per day.

14. Based on the table in Section J of the RFP on page 59, a number of documents were not provided in the initial solicitation release. These documents are: Attachment 4, Sample Questionnaire Cover Letter; TE F, Wage Determination; and TE G, PRS.

Question: Please provide.

Response: Missing documents will be attached to FBO with Amendment 0002.

15. PWS paragraph C.4.3.7 (Contractor-Furnished Functions) on page 30 states “The contractor shall accomplish supply and maintenance functions pertaining to purchasing, requesting, receiving, storing, issuing, turn-in, and maintenance of equipment and material necessary to accomplish training support operations, equipment maintenance and supply support for TSC Branch residual and attached personnel. The contractor may be required to provide expendable supplies and materials to support other TSC responsible functions. Prior approval from the contracting officer shall be required for these support requirements.”

Question: Who are residual and attached personnel, and how many of them are there?

Response: The residual and attached personnel are borrowed Military Manpower or internship personnel. This is not a set amount of personnel and quantity of personnel varies. This supplemented manpower should not be counted as a part of the workforce.

16. RFP on page 88, paragraph c.2 (and paragraph (3)(a) on page 92) uses a 3-year recency criteria.

Question: Recommend the Government change the past performance recency requirements to 5 years from the date of issuance of this solicitation since 3-year recency restricts participation. A 5-year recency requirement ensures fair competition through increased participation of 8(a) companies.

Response: We considered your recommendation of changing the past performance recency requirements from 3 to 5 years, but have concluded that 3 years provides a more accurate picture of recent performance. Therefore, the recency assessment will remain as stated in the solicitation, “To be recent, the effort must be ongoing or must have been performed during the past three (3) years from the date of issuance of this solicitation.”

17. Will the Government allow the contractor to add columns to the TE_J_Baseline_Data_Table for entry of Option period 3 and 4 CLIN pricing?

Response: Yes.

18. Will the Government clarify that Attachment 5 should be included in TAB C of the Section I General volume and does the Attachment 5 Excel workbook need to be submitted in electronic format?

Response: Attachment 5 will be included in TAB C of Amendment 0002. It is included as an attachment to the Pricing Section and must submitted in electronic format.

19. In Section L. ADDENDUM TO 52.215-1 -- Instructions to Offerors -- Competitive Acquisition, C. Proposal Preparation Instructions, 3. Proposal Content - 9. states "The prime contractor is responsible to enter its subcontractor(s) pricing on the pricing spreadsheets." However, the subcontractor's indirect cost data will be different than the Prime's plus company proprietary. The Attachment 5 instructions state that "SUTA and Workers' Compensation (WC) certificates need to be provided to support the SUTA & WC rates proposed on this spreadsheet."

Question: Since the Attachment 5 worksheet is set up for only one entry of these cost items, will the Government allow the subcontractor to build-up their labor costs on an independent form?

Response: Yes, a separate spreadsheet can be attached as supporting documentation for the Prime Contractor’s pricing.

20. The Attachment 5 labor cost build-up format may not fit with an 8(a) contactors standard pricing processes;

Question: Will the Government allow the contractor to change some of the columns to accommodate a Fringe rate instead of individual H&W, tax and workers compensation columns?

Response: Yes, but must define what makes up the fringe benefit rate.

21. Question: Historically, what number and type of contractor vehicles are required and utilized for Ft. Hood TADSS?

Response: Current leased (by Contractor) vehicles are Ford Transit Connect (2), F-150 (1), Ford F- 350 Box trucks for Contact teams (2). The Box Trucks are used by the Contact teams. One Transit Connect is used by the Administration section to do currier duties. The other Transit is used for property administration. The F-150 is used by the sections to move equipment from site to site. With the consolidation into the new Building the need for two Transits may be lowered to one vehicle.

22. Question: Is there any vehicular off-road all-terrain requirement to access TADSS-required locations?

Response: No

23. Question: Are there any contractor provided forklifts or other such equipment in support of this requirement? If so, please list requirements and equipment?

Response: No, all forklifts and such equipment is GFE.

24. Question: Does CLIN 0003 cover vehicle maintenance and consumables on contractor provided vehicles? Page 3 lists vehicle maintenance in CLIN description but does not delineate contractor/Govt.

Response: Yes CLIN 0003 will cover any reasonable vehicle maintenance and consumables on contractor provided vehicles.

25. C.1.13.2 identifies that contractor personnel may utilize US Government vehicles or equipment during contract services, cost of certification and certifications to be provided by contractor.

Question: Please identify the types of Govt vehicles and equipment that are anticipated to be used and which locations/personnel require their usage?

Response: Current leased (by Contractor) vehicles are Ford Transit Connect (2), F-150 (1), Ford F- 350 Box trucks for Contact teams (2). The Box Trucks are used by the Contact teams. One Transit Connects is used by the Administration section to do currier duties. The other Transit is used by the Property Book. The F-150 is used but the sections to move equipment from site to site. With the consolidation into the new Building the need for two Transits may be lowered to one vehicle

26. Per CLIN 0001;

Question: Please describe contract requirements for cell phones and phone cards?

Response: There is no requirement for cell phones and phone cards. This requirement is removed in Amendment 0002.

Question: Is this description in CLIN 0001 intended for internal contractor use only or disseminated for official use?

Response: The Government does not fully understand the question. CLIN 0001 will be for all labor that does not fall under the Service Contract Labor Standards Statute. It will be used for the Government to issue task orders for work. The information on the CLIN is considered “source selection sensitive” and will not be distributed to anyone beyond those who are involved in the selection of the awardee and to administer the subsequent contract.

Question: Are a certain number of cell phones or cards required?

Response: No. There is no requirement for cell phones and phone cards. This requirement is removed in Amendment 0002.

27. Ref: Technical Exhibit K. In order to plan right of first refusals and incumbency per executive orders: Of the listed personnel, please indicate which positions are currently filled and any vacancies.

Question: Is there an SCA contract start date listing available for personnel to determine Anniversaries per SCA labor requirements?

Response: The Government will provide this information in a future amendment

28. Question: Are there any projected decreases in service or volume requirements that would suggest fewer personnel than the baseline could be adequate? If there are any related future projections, please provide.

Response: There are no projected decrease in services or volume at this time.

29. The DD254 form that was posted contains language about security camera monitoring and maintenance, but it’s not listed anywhere in the PWS.

Question: We are trying to clarify if that is part of the PWS because if so we need to price it in our team’s solution. Trying to determine if it was an oversight or is it expected in our cost volume.

Response: The posted DD Form 254 has been corrected. The corrected attachment will be posted with Amendment 0002 to FBO.

30. RFP Section C.5.3 Purchase of TSC Lending and TSC using Property states “Contractor shall establish and maintain a system for the purchase of supplies, materials, repair parts, government directed inventory, and other Contractor Acquired Property (CAP). The purchasing system shall be submitted to the KO for approval not later than 30 days after contract start.

Question: Will the existing purchasing system be available for use to the successful offeror?

Response: Yes, there is a current system that will be passed onto the successful offeror.

Question: If not, is the successful offeror required to provide a DCAA approved purchasing system to the KO as stipulated by RFP Section C.5.3?

Response: That will not be necessary.

31. Question: What is the government plan for movement and occupation of the new TADSS warehouse? The PWS does not address the new warehouse and thus skews proper alignment of personnel, tasks, and costs.

Response: The new TADSS warehouse will be occupied in October or November depending on completion of the Rack System. Government will provide vehicles and some personnel to assist in the movement of equipment from old warehouses to new warehouse. During the move, issue and receiving of MILES gear will be suspended. The Contractor will not be required to provide additional personnel or equipment during the move.

32. Question: What does the government envision the Administrative Manager’s role as?

Response: The Government does not fully understand the question as the solicitation does not mention Administrative Manager.

Question: What is the Administrative Manager’s duty description?

Response: The Government does not fully understand the question as the solicitation does not mention Administrative Manager.

33. We have grouped RFP Sections C.5.4.4, C.5.11 (inclusive of C.5.11.1 – C.5.11.2), and C.5.12. These RFP requirements pertain to the development of lesson plans and conducting actual training.

C.5.4.4. MONTHLY SCHEDULE OF TRAINING SUPPORT INSTRUCTIONS. The Contractor shall prepare and submit a Monthly Schedule of Training Support Instructions within five (5) workdays after contract start date showing where the lessons shall be held and the items covered. The schedule will be updated and provided to the KO by the tenth (10th) workday of each month.

C.5.11. LESSON PLANS. The Contractor shall be responsible for updating existing lesson plans and developing new lesson plans for training on the use, application and operation of a variety TSC TADSS. The Contractor shall submit the lesson plans to the KO for review and approval. The KO will notify the Contractor of acceptance or recommended modifications to the plans within (5) working days of receipt from the Contractor. The Contractor shall make appropriate modifications and obtain acceptance of the plans from the KO. A revised Lesson Plans shall be submitted to the KO for approval whenever new training support items are introduced into the TSC Lending Property Inventory, required by policy or equipment changes. Lesson plans shall include, but are not limited to the following:

C.5.11.1. An introduction and orientation in how to acquire and turn-in TSC Lending Property, the proper use, care and storage of TSC Lending Property; assembly and disassembly, use of software, basic installation, application, a summary of the course instructions and an examination to assess students’ knowledge.

C.5.11.2. Instructions on Operational Maintenance, Organization Maintenance and/or Repair instructions as required on work orders.

C.5.12. TRAINING. The Contractor shall provide training support during Normal Hours of Operation. The Contractor shall use lesson plans, graphic displays, and demonstrations to train students. The Contractor shall provide training in the field, unit motor pool, TADSS warehouse, or any other appropriate sites.

C.5.12.1. The Contractor shall provide technicians to provide training on a variety of TSC TADSS (i.e. Improved Moving Target Simulator (IMTS), Engagement Skills Trainer (EST), Observed Fire Trainer (OFT), Tank Weapons Gunnery Training Simulations Systems (TWGSS), Precision Gunnery System (PGS) and Through-Sight Video (TSV)).

Question: Are these functions (RFP requirements above) currently being performed by the incumbent contractor?

Response: Yes.

Question: What labor categories listed in the RFP are used to perform the above stated functions. The labor categories listed in the RFP (current hours, labor categories, and FTEs) does not represent a SCA Department of Labor (DOL) labor category description that includes the development of lesson plans and the conducting of training itself. Essentially, we feel this is forming non-compliance with the Service Contract Act (SCA) by including functions and responsibilities outside the scope of duties and functions stipulated under SCA DOL labor categories (e.g., Electronic Maintenance Technician I, II, and III). We recommend the government either mandate Offerors provide a conforming DOL labor category that include the training and lesson plans development as stated above or change the wording of the PWS from Training to Training Facilitation. This will ensure Offeror compliance to the SCA and even the pricing playing field, resulting in Offerors meeting your requirements.

Response: The SCA DOL labor categories are provided for informational purposes only. The offerors should propose those SCA DOL labor categories that they feel are necessary to accomplish the requirements of the PWS.

Question: Does the Government have a Learning Management System (LMS) that will be provided to the winning Offeror?

Response: No

Question: How many training classes are to be provided on average on a weekly basis, monthly basis, and yearly basis? What is the average length of a training class? We feel this information is required in order for potential Offerors to provide an accurate price, ensure your training requirements are met, and to mitigate pricing risk to potential Offerors.

Response: Approximately two to three classes per year. The length of the classes are 20-40 hours per session.

34. Question: Will the Government allow mowing equipment to be sources using the NTE CLIN?

Response: Yes

35. Question: Is there a deadline for questions to be submitted?

Response: No, there was not a deadline in the solicitation. Amendment 0002 corrects this error. The due date for questions is 27 May 16 by 02:30 PM, CT.

36. Question: Can the government confirm the due date for past performance as 19 May 2016? The solicitation states “The offeror is requested to submit the Past Performance Section III, 20 calendar days after the RFP issuance date.”

Response: Yes, the due is 19 May.

37. Question: Can the government confirm how the proposal is to be submitted? ON page 82 of the RFP it says to submit to the POCs listed. On page 83 it states to submit through FBO.gov.

Response: On page 82 of the solicitation it states, “Proposals shall be submitted prior to the closing date and time of 3 June 2016, at 02:30 PM, electronically to Mrs. Tiffany L. Alexander Contract Specialist at tiffany.l.alexander.civ@mail.mil and Mrs. Angel Barkley Contract Specialist at angel.d.barkley.civ@mail.mil.”

Page 83 states, “All referenced documents for this solicitation are available on the Federal Business Opportunities (FBO) website at http://www.fbo.gov. Potential offerors are encouraged to subscribe for real-time e-mail notifications when information has been posted to the website for this solicitation.”

38. Question: What is the difference between regular and premium overtime (OT) listed on the pricing spreadsheet?

Response: As defined in FAR 2.101, “Overtime” means time worked by a contractor's employee in excess of the employee's normal workweek.

“Overtime premium” means the difference between the contractor's regular rate of pay to an employee for the shift involved and the higher rate paid for overtime. It does not include shift premium, i.e., the difference between the contractor's regular rate of pay to an employee and the higher rate paid for extra-pay-shift work.

39. Line Items 0001 (1001, 2001, 3001, and 4001) state “Training Aids, Devices, Simulators and Simulations (TADSS) Support Services – The contractor shall furnish all TADS support services in accordance with the performance work statement (PWS) to include all labor, vehicles, supervision, cell phones, and phone cards.”

Question: Does this mean the cost of all vehicles is to be included in this CLIN or will the cost of vehicles fall under the ODC CLINS 0003 (1003, 2003, 3003, 4003)?

Response: Vehicle leasing cost, routine maintenance, and fuel cost are covered by CLIN 0003 (1003, 2003, 3003, and 4003)

40. Question: What positions/labor categories require a cell phone and phone card?

Response: There is no requirement for cell phones and phone cards. This requirement is removed in Amendment 0002

41. Page 86 “7. Wage Determination 2005-2523, Revision (3), dated 12/29/15 applies to this solicitation (for non-exempt employees only) and is included as Technical Exhibit F.”

Question: Please provide Technical Exhibit F.

Response: Technical Exhibit F has been uploaded to FBO with Amendment 0002.

42. Question: Will the Government provide the original hire dates for all SCA personnel? This will allow Offerors to calculate and apply the correct leave allocations for SCA personnel.

Response: The Government will provide this information in a future amendment.

43. Question: Will the Government provide a vehicle list?

Response: Current Contractor leased vehicles: Ford Transit Connect (2), F-150 (1), Ford F- 350 Box trucks for Contact teams (2).

44. The RFP for solicitation W91151-16-R-0030, Fort Hood TADSS, says “The offeror is requested to submit the Past Performance Section III, 20 calendar days after the RFP issuance date,” We calculate that date to be 19 May 2016.

However, RiverTech, LLC is reluctant to submit that section of our proposal without any of the questions we submitted having been answered.

Question: Is Section III required to be submitted by 19 May?

Response: Yes.

45. Inconsistencies between Sections L and Section M. Section L requires the following:

Sub-factor (b) Understanding Requirements (approach to satisfy PWS requirements). Provide detailed insight into approaches that fully demonstrate an understanding of the specific tasks outlined in the PWS. The narrative shall clearly explain the plan to provide services using the staffing proposed to meet the requirements outlined in the PWS (C.5.1 - C.5.13). At the minimum the offerors shall address:

1. C.5.4. Contractor-Furnished Reports

2. C.5.5. Warehouse Operation

3. C.5.6. Operational Maintenance, Organization Maintenance, Repairs.

4. C.5.13. Fabrication of Training Aids and Devices

However, Section M specifically addresses the following sections:

Sub-factor (b) Understanding Requirements: In evaluating the sub-factor, the assessment will concentrate on the extent the offeror has fully demonstrated an understanding of the specific tasks:

1. C.5.5. Warehouse Operation

2. C.5.6. Operational Maintenance, Organization Maintenance, Repairs.

3. C.5.12. Training

4. C.5.13. Fabrication of Training Aids and Devices

QUESTION: Can the Government please clarify which sections shall be addressed at minimum, as C.5.4 is not specifically listed in the Section M evaluation factors and C.5.12 is not specifically addressed in the Section L instructions?

46. The pricing spreadsheet Attachment 5 Subtotal Cost (Column Q) formula is H8 + P8, which is Holiday & Vacation + Total Fringe Burden. We believe this formula to be incorrect.

Question: Should we utilize the spreadsheet for pricing? Is the spreadsheet intended to be sent in with our proposal?

Response: A corrected Attachment 5 is attached. Offerors should send in a copy of the spreadsheet. Offerors should put unit pricing and total prices on Schedule B but should fully explain their pricing in the pricing section of their proposal.

SECTION B - SUPPLIES OR SERVICES AND PRICES

CLIN 0001

The CLIN extended description has changed from:

Training Aids, Devices, Simulators and Simulations (TADSS) Support Services – The contractor shall furnish all TADS support services in accordance with the performance work statement (PWS) to include all labor, vehicles, supervision, cell phones, and phone cards.

To:

Training Aids, Devices, Simulators and Simulations (TADSS) Support Services – The contractor shall furnish all TADS support services in accordance with the performance work statement (PWS) to include all labor, vehicles, and supervision..

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PWS

PERFORMANCE WORK STATEMENT (PWS)

FOR

TRAINING AIDS, DEVICES, SIMULATORS AND SIMULATIONS (TADSS) FOR THE

TRAINING SUPPORT CENTER (TSC), FORT HOOD, TX

SECTION C.1

GENERAL INFORMATION

C.1.1. SCOPE OF WORK. The Contractor shall provide personnel, management, administrative support and all other supplies necessary to provide Training Aids, Devices, Simulators and Simulations (TADSS) support services to the Training Support Center (TSC) located at Fort Hood, Texas. TADSS support services include operating warehouses: prioritizing daily work orders; issuing, tracking, receiving and shipping TSC Lending Property; providing technical assistance to using organizations; design and fabrication of TADSS; performing operational and organization maintenance and repairs on TSC Lending and/or Using property; and developing and maintaining statistical and financial reports. TADSS support services will be provided to TSC account holders and authorized users: On Post - Active Duty military and Staff Agencies - approximately 211; Off Post - Reserve, ROTC, Community and University - approximately 85; and Temporary Accounts - (Infrequent Use- Average 17) The number of TSC account holders and authorized users may be changed throughout the term of the contract by the Contracting Officer ((KO) (hereinafter identified as the Contracting Officer)) or designated contracting officer representative.

C.1.2. HOURS OF OPERATION

C.1.2.1. NORMAL OPERATING HOURS. The Contractor shall perform the services required under this contract during Normal Hours of Operation, 07:30 to 4:30pm; Normal Duty Days or Workdays will be Monday through Friday, excluding legal public holidays.

C.1.2.2. HOLIDAYS. The following federal holidays are observed by the Government:

When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday. This list of holidays relates to Government duty days, and is not intended to supplement or otherwise alter the provisions of the Wage Determination regarding paid holidays. Operations during the Christmas holiday half-day schedule are generally curtailed or eliminated.

C.1.2.3. INSTALLATION CLOSURES. The Army generally designates the last workday prior to a holiday weekend as a training holiday for its Soldiers. Contractor employees are not excused from performing assigned work under this contract on training holidays. In situations where the facilities in which work is performed are closed and inaccessible due to Government shut down for reasons of natural disaster, military emergency, increase of Force Protection Conditions to Charlie or Delta, or severe inclement weather, the KO will notify the Contractor at the earliest practicable date. The Government will not be liable for costs incurred as a result of natural disasters, military emergency, and increase of Force Protection Conditions to Charlie or Delta, or severe inclement weather.

C.1.2.4 . SURGE CLIN. Surge support services may be required in the performance of services on this contract. The Contractor shall request and obtain, in writing, approval from the KO for surge support services prior to performance under this contract.

C.1.3. CONTRACTOR PERSONNEL

C.1.3.1. PERSONNEL. The Contractor shall provide a work force possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract. Personnel performing work under this work statement shall remain employees of the Contractor and will not be considered employees of the Government.

C.1.3.2. CONFLICT OF INTEREST. The contractor shall not employ any person who is an employee of the United States Government or the Department of Defense, either military or civilian, if such employment would create a conflict of interest or be contrary to the policies contained in Department of Defense (DOD) Joint Ethics Regulation (JER), DOD 5500.07-R.

C.1.3.3. CONDUCT OF PERSONNEL. The KO may require the contractor to remove from the job site any employee working under this contract for reason of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interests of the Government. In accordance with the DOD JER, DOD 5500.07-R and 18 U.S.C. 1382, the installation commander has the authority to bar individuals from the installation. The removal from the job site of dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this work statement. Failure to maintain a sufficient number of qualified individuals to perform the requirements of this contract is NOT a justifiable excuse to request an exception to the contract requirements or delayed performance of required services and does NOT entitle the contractor to request relief under the contract.

C.1.3.4. EMPLOYEE TRAINING. All Contractor personnel performing work under this contract shall attend hazardous materials management training, as required by Fort Hood Regulation 200-1, Environment and Natural Resources, within two (2) weeks of starting performance. The Contractor shall submit a request for training to the KO. Upon completion, a roster of those completing the training shall be submitted to the KO and DPW Environmental Training Section. The Contractor shall request this training for new employees within two (2) weeks of employment. Contractor personnel shall also complete all mandatory training that is directed to DoD Civilians and Military by the installation commander along with other in-service training that the Government may periodically provide.

C.1.3.4.1. ANTITERRORISM TRAINING. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within two (2) weeks after contract performance start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the KO upon completion. AT level I awareness training is available at the following website: https://atlevel1.dtic.mil/at.

C.1.3.4.2. iWATCH TRAINING. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the KO. This training shall be completed within two (2) weeks after contract performance start date. Additionally, all new employees will be required to complete this training within two (2) weeks of employment and provide a certificate of completion to the KO.

C.1.3.4.3. OPSEC TRAINING. The Contractor employees will complete Level I OPSEC Awareness training IAW AR 530-1 (Operations Security). This training shall be completed within two (2) weeks after contract performance start date. Additionally, all new employees will be required to complete this training within two (2) weeks of employment and provide a certificate of completion to the KO.

C.1.4. PERSONNEL SECURITY REQUIREMENTS. Contractor personnel or any representative of the contractor entering any government reservation where services pertaining to this contract are performed, shall abide by all security regulations and their persons and property shall be subject to security checks.

C.1.5. INSTALLATION ACCESS. The contractor shall be responsible for assuring all contractor personnel authorized to perform work under this contract obtain installation access as required by Army Regulation 190-5, Motor Vehicle Traffic Supervision and Army Regulation 190-13. The Army Physical Security Program. Government furnished identification shall be returned to the Government when the employee no longer performs work for the contractor under this contract.

C.1.6. PERSONNEL SECURITY CLEARANCES. The Contractor may be required to provide personnel possessing a security clearance and if so the Government will provide a DD Form 254, DOD Contract Security Classification Specification prior to contract award. The Contractor shall apply for Contractor personnel and/or Contractor representatives’ security clearances within five (5) workdays after receipt of facility clearance or five (5) workdays after contract award if the Contractor already possesses a facility clearance. Contractor personnel and Contractor representatives who have not received security clearances shall not be granted access to confidential information nor allowed to perform confidential work.

C.1.7. COMMON ACCESS CARDS (CAC). All contractor employees requiring computer access shall obtain a CAC through the Contractor Verification System (CVS), in accordance with (IAW) Army Regulation (AR) 600-8-14 and AR 190-13. All contractor employees requiring a CAC must have at least a National Agency Check trustworthy investigation submitted through the Office of Personnel Management. This is a requirement for all contractors to receive a CAC through the Contractor Verification System and to have access to the any Department of the Army Local Area Network (LAN). Industrial/Company background investigations are unacceptable to receive a CAC or to have access to the LAN.

C.1.8. PROJECT MANAGER. The contractor shall provide a full-time (on-site) dedicated Program Manager (PM) that has the corporate decision-making authority to effectively and rapidly respond to contract requirements. The letter appointing the PM shall outline the scope of authority of the PM. For contingencies after normal operating hours, the PM or APM shall respond within two hours.

C.1.8.1. ALTERNATE PROJECT MANAGER. The Contractor shall designate in writing an (on site) Alternate Project Manager (APM). The APM shall be present during normal operating hours and available when the PM is absent. The APM shall possess extensive experience in the training aids, devices, simulators and simulations area is preferred.

C.1.8.2.The Contractor shall provide the name, address, and telephone number for the PM and APM to the KO in writing prior to contract start. The Contractor shall verbally notify the KO of changes as they occur and provide written changes not later than five (5) workdays after the effective date of change.

C.1.9. QUALITY CONTROL MANAGER. The Contractor shall provide a Quality Control Manager (QCM) who shall be responsible for implementing, updating and ensuring compliance with the approved Quality Control Plan (QCP). The QCM must demonstrate a thorough knowledge of the ISO 9001 Quality Management System Standard.

C.1.10. COMPUTER SYSTEMS ANALYST II. The Contractor shall provide a Computer Systems Analyst. The Computer Systems Analyst II will be responsible for administration of all computers, computer systems and associated equipment required to perform services on this contract i.e. the Local Area Network (LAN). The Computer Systems Analyst II will be responsible for performing basic computer upgrades and troubleshooting services. The Computer Systems Analyst II must demonstrate four years progressive experience in computer and associated equipment operation, have the knowledge and skills to understand Local Area Network (LAN) technology and qualified to administer a LAN. Graduation from an accredited institution of higher education is required. Education may be substituted at a rate of one year course of study in computer science for nine months of experience.

C.1.11. MINIMUM QUALIFICATIONS DOCUMENTATION. The Contractor shall provide the documentation necessary to demonstrate the minimum qualifications of the personnel hired in the positions above to the KO, within five (5) workdays after contract start date. The minimum qualifications documentation shall include each employee’s name, job title, and job position.

C.1.12. CONTRACTOR PERSONNEL IDENTIFICATION. The Contractor shall provide a list to the KO, within five (5) workdays after contract award of all Contractor employees. The list shall state each employee’s name, job title, job position, security clearance or security clearance status and primary area of work. Changes shall not be submitted later than 24 hours prior to the implementation of the change. The Contractor shall notify the Contracting Officer, in writing, of any employee additions, deletions or changes not later than five (5) workdays after the effective date of change. In emergency situations and cases of adverse actions where compliance is not possible, the contract shall submit the change in writing to the KO not later than 24 hours after the change is implemented.

C.1.12.1. IDENTIFICATION BADGES. Contractor personnel and Contractor representatives, while on duty, shall wear Contractor provided identification (ID) badges. The badges shall be worn outside of clothing in the chest area.

C.1.13. INSTALLATION ACCESS. Fort Hood no longer requires vehicle registration or the display of a DOD vehicle registration decal for Installation access. Non CAC Contractors requiring unescorted installation access must provide a cover letter from the COR or Contractor on letterhead. The letter should contain the contract number, start and end date of contract, and be signed by the COR or Contractor. Along with the cover letter shall be a list of employees’ full name, date of birth, driver’s license or state ID number, state of issue, and last 4 numbers of social security number. Upon satisfying the above criteria and vetting requirements an Installation access pass/badge will be issued. This information will be turned in to the Marvin Leath Visitors Center, located at the Fort Hood Main Gate entrance. For all Contractor employees issued a CAC, access to the installation is gained by displaying the CAC to guard personnel at the Access Control Points.

C.1.13.1. VEHICLE OPERATION. Contractor personnel operating motor vehicles on the installation shall have a valid state operator’s license for the category of vehicle being operated and shall comply with Fort Hood Regulation 190-5, Fort Hood Traffic Code, regarding motor vehicle use on the installation.

C.1.13.2. CONTRACTOR OPERATED GOVERNMENT OWNED OR LEASED EQUIPMENT. This supersedes the requirement identified in AR 600-55 Dated 18 June 2007. Effective immediately Department of Defense (DOD) contractor employees shall not be issued optional Form (OF) 346, "U.S. Government Motor Vehicle Operator's Identification Card." DOD contractor employees assigned to operate either government owned or leased equipment in performance of their contract shall be certified, by the contractor and at the contractor's expense, as being fully qualified to operate the vehicles/equipment to which they are assigned. The prime contractor shall document all operator qualifications. This documentation shall be provided to the KO before any contract employee engages in any mode of equipment operation. The KO shall retain documentation.

C.1.13.3. CONTRACTOR VEHICLE IDENTIFICATION. Contractor owned vehicles used in the performance of services under this contract on this installation shall be marked as commercial contractor vehicles with the Contractor’s company name in 3” block letters of a color that contrasts with its background, on both sides of the vehicle. Contractors operating multiple contractors owned vehicles on the installation may be required to place identifying numbers on the front and rear bumpers of the vehicles.

C.1.14. QUALITY CONTROL (QC). The contractor shall establish and implement a thorough QCP that identifies potential and actual problem areas in executing requirements of the contract as specified and results in corrective action throughout the life of the contract. The QCP shall be submitted to the KO for approval 30 working days after performance start date and shall be updated thereafter to maintain an effective and efficient quality control program. Control measures and features defining QC activities must be specified and metrics developed to ensure adequate program monitoring. The Government has the right to inspect all services called for by this contract, to the extent practicable at all times and places during the term of the contract. The Government shall perform these inspections in a manner that will not unduly delay the work. Any changes to the QCP shall be submitted to the KO a minimum of five working days prior to implementation. Written acceptance or non-acceptance of proposed changes will be provided to the contractor by the KO.

C.1.15. QUALITY ASSURANCE. The Government will evaluate the contractor’s performance under this contract in accordance with a Quality Assurance Surveillance Plan (QASP) that is tailored specifically to this contract. The QASP will be used to evaluate contractor actions while implementing the PWS. It is designed to provide an effective surveillance method to monitor contractor performance for each objective listed on the Performance Requirements Summary (PRS). This plan is for the Government’s use and is not provided to the contractor for any purpose. The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved. The standards of performance of services performed under this contract are listed in the PRS located in Technical Exhibit C.

C.1.15.1.The Performance Requirements Summary (PRS) lists key areas of the contract that the Government will monitor, where it is located in the PWS. It provides a brief description of the minimum performance standards the Contractor must maintain for acceptable accomplishment of the major task requirements. The Government will use these performance standards to assess the overall performance of the Contractor. This PRS also serves as the basis for the Government’s Quality Assurance Surveillance Plan.

C.1.16. PERFORMANCE EVALUATION MEETINGS. The KO may require the Project Manager to meet with the KO, Contracting Officer Representative (COR), and other Government personnel as deemed necessary. Written minutes of such meetings shall be recorded by the Government and signed by the PM and the KO or COR and distributed within five (5) workdays after the meeting. The Contractor may request a meeting with the KO when the Contractor believes such a meeting is necessary. Written minutes of such meetings shall be recorded by the Contractor and signed by the Project Manager and the KO and distributed within five (5) workdays after the meeting. In either case if the Contractor does not concur with any portion of the minutes, recorded by the Government or the Contractor, such nonoccurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

C.1.17. KEY CONTROL. The Contractor shall be responsible for keys provided to the Contractor by the Government. Keys shall not be lost, misplaced, or duplicated by Contractor personnel, nor used by unauthorized Contractor personnel. The Contractor shall develop and implement procedures to insure that keys issued to the Contractor by the Government are safeguarded. Procedures implemented shall be documented in the QCP. Detailed requirements regarding key accountability are identified in FH Reg. 2102 Building Transactions and Usage Maintenance of Installed Property.

C.1.17.1.The Contractor shall report any occurrence of duplicated, misplaced, or lost keys to the KO within 30 minutes after discovery of occurrence and submit a written report to the KO by 4:00 PM the next workday. The written report shall provide complete details relating to duplication, misplaced or lost keys as well as corrective and preventive action plans to avoid future recurrence.

C.1.17.2. In the event a key is duplicated, misplaced, or lost, all locks and keys for that system will be replaced at the discretion of the Government. The Contractor shall reimburse the Government for replacement of locks or re-keying required as a result of keys being duplicated, misplaced, or lost by the Contractor or Contractor personnel. The Contractor shall also reimburse the Government for any government property lost or stolen as a result of unauthorized key duplication, misplaced key, or loss of key by the contractor or contractor personnel.

C-1.18 GOVERNMENT OBSERVATIONS. The Contractor shall provide access to Government owned facilities operated by the Contractor for observation or inspection by any Government agency or individual authorized access by the KO. Government Personnel will not interfere with Contractor Performance.

C.1.19. INTERFACE WITH GOVERNMENT OPERATION. Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled Government operational activities.

C.1.20. CONTRACTOR INTERFACE. The Contractor shall fully cooperate with the other Government Contractors at Fort Hood and with Government employees and shall carefully adapt scheduling and performance of work under this contract to accommodate them.