Attachment_0032_-_TE_H.1_-_PRS_&_AQL.pdf

TECHNICAL EXHIBIT H.1

Performance Requirements Summary (PRS) and Acceptable Quality Level (AQL)

FINAL (5.0) TE H.1 Page 1

Task/Requirement Standard (STD) Acceptable Quality Level (AQL)

SECTION I

01.00 LOGCAP Concept of Operations

NA

01.01 LOGCAP Program Objectives

NA

SECTION II

02.00 Management and Planning

*This standard applies to all paragraphs in Section II:

STD: IAW AR 380–5, the contractor shall create, mark, handle, store, and destroy the documents based on the appropriate security classification using the appropriate information system as required by the classification of the material.

AQL: The contractor will comply with AR 380-5 100% of the time.

02.01 Setting the Theater

– Pre-Activation Planning

STD: The contractor shall provide a senior planner that will align with and support specific headquarters as identified in the technical exhibit H.2 for this paragraph. The contractor senior planner shall have the following qualifications:

• Will possess a top secret clearance

• Knowledgeable of Army logistics at the tactical, operational, and strategic levels and operational contract support

• Writing that is free from errors and won’t be misinterpreted

• Verbal communication skills capable of developing a rapport with peers and senior leaders, with ability to adjust their communication style appropriate to the audience.

• Ability to listen and understand supported unit requirements

• Knowledge and experience with the Military Decision Making Process

• Experience as a planner at the operational command level (Corps/Army), and optimally have recent experience within the GCC/ASCC area of responsibility.

AQL: Compliance with security clearance requirements and knowledge and experience (100%). Written products free from spelling and grammar errors with no rework required (at least 95% of the time).

Personal and communication skills with peers and senior leaders are professional and result in no complaints to the COR regarding planners’ workplace interpersonal skills.

02.01.01 Theater Analysis

STD: The contractor shall complete and submit this data in a ‘flat file’ format as detailed in CDRL P-02.

AQL: Country/Region Books are prepared in the format requested (100% of the time), be accurate and technically sound (at least 95% of the time), and free from spelling and grammar errors with no rework required (at least 95% of the time).

FINAL (5.0) TE H.1 Page 2

STD: The Contractor shall formally present Country/Region Books to the government twice annually, at six month intervals, during Performance Management Reviews, or as scheduled by the contracting officer. The Contractor shall demonstrate their progress at the first six month interval and present completed country books at the end of the second six month review period. The country or region books submitted to the government will become government property, and may be shared with other government activities and contractors as required.

AQL: Contractor presents at a minimum, one complete first draft Country/Region Book after six months, and one completed Country/Region Book after one year. (100% of the time).

02.01.02 Develop Concept of Support

STD: The Contractor shall develop a concept of support which will include a rough order of magnitude estimate and technical execution concept plan. Each concept of support will include a description of the capability in context of a ‘sustainment force module’ which defines functional capability and capacity, number of personnel, resources required to execute the plan, and how the personnel and equipment will flow into and close on the theater in order to reach FOC. The contractor shall complete and submit concepts of support following either the general format in US Army Field Manual 6-0, Annex F (SUSTAINMENT) Format and Instructions, or in a special format identified by the AFSB LOGCAP planner and coordinated through the appropriate contracting authority.

AQL: Concepts of support shall be prepared in the format requested (100% of the time), be technically sound and executable (100% of the time), and free from spelling and grammar errors with no rework required (at least 95% of the time).

STD: The Contractor shall formally present the concepts of support to the government twice annually at six month intervals during Performance Management Reviews, or as scheduled by the contracting officer. The information submitted to and accepted by the government is government property.

AQL: Concepts of support are completed to a level that is ready for presentation and government review and analysis within the required timeframe at least 95% of the time.

02.01.03 Exercise Support

STD: Following each exercise in which the Contractor participated, the Contractor shall provide an Trip report, with lessons learned, to the ACO and AFSB LOGCAP planner summarizing the following: Review what was supposed to happen, establish what happened, determine what was right or wrong with what happened, and determine how to perform the task differently next time (Reference FM 7-0, Appendix D).

AQL: Trip Reports shall be requested (100% of the time), be accurate and technically sound (at least 95% of the time), and free from spelling and grammar errors with no

FINAL (5.0) TE H.1 Page 3

02.01.04 Project Planning/Estimate s

STD: The Contractor shall not perform any project planning services that might create an organizational conflict of interest (OCI) as defined by FAR 9.5 unless such OCI has been mitigated to the satisfaction of the contracting officer.

AQL: 100% OCI mitigation

STD: The Contractor shall provide the project planning packages addressed to the contracting officer containing project estimates and risk assessments to the government within 30 days of completion of the planning and staff analysis, or within the government directed suspense (whichever is shorter), and recurring papers on the results of planning, site surveys, and recommendations quarterly thereafter. The information submitted to the government is government property.

Deliverable:

CDRL P-01 PMR

AQL: Project planning packages are completed to a level that is ready for presentation and government review and analysis within the required timeframe at least 95% of the time.

02.02 Management Planning – Post- Activation Planning

NA

02.02.01 Program Management Office

NA

02.02.01.01 Project Planning

STD: When critical path tasks are adjusted or change that will impact the project schedule the contractor shall submit a revised project schedule to the appointed contracting officer within 24 hours of the contractor identifying the critical path impact.

AQL: Submit a revised project schedule within 24 hours at 95% of the time.

STD: The contractor shall submit as a part of their project planning submission and planning documents a separate Bill of Material (BOM) list.

AQL: The BOM shall reflect all equipment, material, and supplies required to execute all requested services; to include quantities, item descriptions, associated PWS paragraph, and to the greatest extent possible federal supply system (FSS) identification code.

02.02.01.02 NA

FINAL (5.0) TE H.1 Page 4

Procurement and Supply Management

02.02.02 Contractor Support to Event Start

NA

02.02.03 Operational Support Office

(OSO)

NA

02.02.04 Air Operations in Support of Contractors

STD: The contractor shall at minimum comply with Federal Aviation Administration regulations and policies, as well as host nation/international regulations and policies if operating OCONUS, to include certifications and licenses.

AQL: 100% compliance

02.02.05 Contractor Health Service Support

NA

02.02.06. CONUS

Replacement Center (CRC)

STD: The contractor will establish CRC operations in accordance with HQDA G1 standards, and commence operations only after HQDA G3 has certified and validated the facility and training program.

AQL: Only operate CRC(s) following certification; 100% of the time.

STD: The contractor shall process, equip, and train LOGCAP contractor personnel in accordance with HQDA G1/G3 standards and Theater specific supplemental standards.

AQL: Ensure personnel meet standards required to deploy 100% of the time.

STD: Contract Employees are required to out-process through the CRC and turn-in equipment IAW DODI 3020.41.

AQL: Ensure personnel out-process through the CRC at least 95% of the time, and turn-in or account for equipment at least 95% of the time.

SECTION III

03.00 Engineering Services

NA

03.01 Planning for Engineering Support

STD: Contractor shall perform in accordance with (IAW) UFC 2-100-01 and UFC 3-101-01.

AQL: 100% compliance with

UFC.

STD: The contractor shall incorporate the use of https://mrsi.erdc.dren.mil/cos/ , or future website if updated, for standard design guides when applicable

AQL: Achieve at least 95% use of standard designs, unless directed by theater planners to use of non-standard designs.

FINAL (5.0) TE H.1 Page 5 and determined appropriate by the Government IAW Technical Exhibit H.2.

STD: The contractor shall develop life cycle management plans which include cost benefit analysis for equipment supporting LOGCAP operations.

AQL: Life cycle management plans shall be prepared in the format requested (100% of the time), be accurate in equipment inventory and description and technically sound (at least 95% of the time), and free from spelling and grammar errors with no rework required (at least 95% of the time).

STD: The contractor shall provide input to the USG for use in completing the DD Form 1391 “FY ____ Military Construction Project Data.”

AQL: DD Form 1391 input shall be prepared in the format requested (100% of the time), be accurate and technically sound (at least 95% of the time), and free from spelling and grammar errors with no rework required (at least 95% of the time).

03.01.01 Power Generation and Distribution Planning

STD: To the extent feasible, contractor acquired systems should be interoperable with government provided systems and share common provisioning requirements. The contractor shall use best business practices, to include implementation of single fuel concept, use of military standard fuel when feasible, and limit generator sizes, makes and models (pure fleeting) to the extent feasible in order to reduce supply chain impact and reduce life-cycle maintenance costs.

AQL: Systems provided by the contractor are at least 90% interoperable with government provided systems and share common provisioning requirements, when achievable, considering the existing baseline theater/ government provided equipment/systems fleet already in place.

03.01.02 Operational Energy Initiatives

STD: Develop an energy conservation plan IAW AR 420-1, para 22-12, a. The contractor shall establish an initial OE baseline within six months of task order award, and then develop alternative OE COAs and present them to the ASCC G4 through the LOGCAP PMO Planner for recurring review minimum annually.

Deliverable:

CDRL L-04 Energy Conservation plan

AQL: Energy conservation plan shall be prepared in the format requested by theater engineers (100% of the time), be accurate in description and technically sound (at least 95% of the time), and free from spelling and grammar errors with no

FINAL (5.0) TE H.1 Page 6

03.01.03 Water Support Planning

STD: Develop a water system design plan in accordance with considerations identified in TM 5- 813-5, paragraph 1-3 (version Nov 86).

Deliverable:

CDRL L-05 Water System Design Plan

AQL: Plan is prepared in the format requested by theater engineers, is comprehensive, executable, and sustainable (100% of the time) and free from spelling and grammar errors with no rework required (at least 95% of the time).

03.02 Engineering

*STD: The following Unified Facilities Codes apply to the contractor performing engineering efforts under all sub-paragraphs under paragraph 03.02:

• UFC 3-100 – Architecture and Interior Design

• UFC 3-200 – Civil / Geotechnical / Landscape Architecture

• UFC 3-300 – Structural and Seismic Design

• UFC 3-400 – Mechanical

• UFC 3-500 – Electrical

• UFC 3-600 – Fire Protection

• UFC 3-700 – Cost Engineering

• UFC 3-800 – Environmental

*STD: The following Unified Facilities Codes summarized below apply to the contractor performing engineering efforts associated with semi-permanent or enduring facilities. Where other criteria, statutory or regulatory requirements are referenced in the contract or the UFC, the more stringent requirement must be met. In the event of conflicting requirements, contact the contracting officer for adjudication.

• UFC 1-200-01 DoD Building Code (General Building Requirements)

• UFC 1-200-02 High Performance and Sustainable Building Requirements

*STD: The following Unified Facilities Codes summarized below apply to the contractor performing engineering efforts associated with initial or temporary non-permanent facilities that support military operations (where the government determines permanent construction is impracticable under prevailing operational conditions, and/or the need for the facility is transitory). Where other criteria, statutory or regulatory requirements are

AQL: 100% compliance with UFC or governing code, unless waivered by the contracting officer

FINAL (5.0) TE H.1 Page 7 referenced in the contract, the more stringent requirement must be met. In the event of conflicting requirements, contact the contracting officer for adjudication. This criteria applies to the following:

buildings; utility distribution and infrastructure;

equipment that is primarily intended to provide occupants shelter from the elements in lieu of a building or structure.

• UFC 1-201-01 Non-Permanent DoD Facilities in Support of Military Operations

• UFC 1-201-02 Assessment of Existing Facilities for Use in Military Operations

• UFC 1-202-01 Host Nation Facilities in Support of Military Operations

• UFC 3-201-01 Civil Engineering, with Change 1

03.02.01 Force Provider

STD: The contractor shall assemble, operate & maintain, and disassemble force provider modules IAW ATP 4-45 Force Provider Operations Ch. 4 & 5.

ATP 4-45.

STD: The contractor shall return all force provider modules and ancillary equipment to TM 10/20 standards prior to placing components into storage.

AQL: Return all force provider modules and ancillary equipment to TM 10/20 standard (100% of the time), unless otherwise directed by the USG.

03.02.02 Base Expeditionary Airfield Resources

(BEAR)

STD: The contractor shall assemble, operate & maintain, and disassemble force provider modules IAW Air Force Handbook 10-222, VOLUME 2, 6 February 2012.

AQL: 100% compliance with Air Force Handbook 10-222.

STD: The contractor shall return all equipment serviceable maintenance standards prior to placing components into storage.

AQL: Return all force provider modules and ancillary equipment to serviceable maintenance standards (100% of the time), unless otherwise directed by the USG

03.02.03 Utilities

NA --

03.02.03.01 Power Generation Equipment Engineering

STD: Contractor shall perform IAW the applicable UFC.

The contractor will operate power production facilities in accordance with governing occupational safety and health regulations in order to prevent unsafe conditions or unnecessary risk to all personnel.

governing occupational safety and health regulations.

FINAL (5.0) TE H.1 Page 8

STD: Contractor shall perform IAW Department of the Army Pamphlet 385–26, 1 February 2013.

guidelines in Army Pamphlet 385–26.

03.02.03.02 Water Production

STD: Contractor shall perform IAW AR 700–136.

policy in AR 700–136

STD: Contractor shall perform IAW FM 3-34.469.

operational instructions and procedures in FM 3-34.469

03.02.03.03 Water Purification

*STD/AQL for paragraph 03.02 Engineering applies

03.02.03.04 Water Storage Engineering

*STD/AQL for paragraph 03.02 Engineering applies

03.02.03.05 Water Distribution System Engineering

*STD/AQL for paragraph 03.02 Engineering applies

03.02.03.06 Plumbing Engineering

*STD/AQL for paragraph 03.02 Engineering applies

03.02.04 Human Waste Management

03.02.04.01 Latrines Engineering

*STD/AQL for paragraph 03.02 Engineering applies

03.02.04.02 Sewage and Sanitation System Engineering

*STD/AQL for paragraph 03.02 Engineering applies

03.02.05 Infrastructure

03.02.05.01 Retail Fuel Storage and Issue

*STD/AQL for paragraph 03.02 Engineering applies

03.02.05.02 Bulk Fuel Storage

STD: Contractor shall perform IAW the applicable UFC IAW paragraph 03.02.

For non-permanent bulk fuel operations the Contractor shall perform IAW ATP 4-43, paragraph 4.

UFC or ATP 4-43

03.02.05.03 Petroleum Distribution Systems

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03.02.06 Horizontal Construction

03.02.06.01 Site Preparation

*STD/AQL for paragraph 03.02 Engineering applies

03.02.06.02 Repair Roads, Railways, or Parking Lots

*STD/AQL for paragraph 03.02 Engineering applies

STD: Contractor shall perform IAW UFC 4-860-01FA Railroad Design and Rehabilitation

UFC 4-860-01FA Railroad Design and Rehabilitation

03.02.06.03 Drainage Systems

*STD/AQL for paragraph 03.02 Engineering applies

03.02.06.04 Runways, Taxiways, Parking Aprons, Helicopter Pads

*STD/AQL for paragraph 03.02 Engineering applies

03.02.06.05 Airfield Operational Support Areas (Horizontal)

*STD/AQL for paragraph 03.02 Engineering applies

03.02.07 Force Protection

NA

03.02.07.01 Ditches and Berms

*STD/AQL for paragraph 03.02 Engineering applies

03.02.07.02 Barriers

*STD/AQL for paragraph 03.02 Engineering applies

03.02.07.03 Protection, Security, and Defense Structures

*STD/AQL for paragraph 03.02 Engineering applies

03.02.07.04 Guard Force Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08 Vertical Construction

03.02.08.01 Life Support Areas and Billeting

FINAL (5.0) TE H.1 Page 10

03.02.08.02 Administrative Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.03 Food Service Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.04 Morale, Welfare, & Recreation (MWR) Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.05 Training Support Facilities

*STD/AQL for paragraph 03.02 Engineering applies

STD: The contractor shall perform IAW DoDM 6055.09- M.

DoDM 6055.09-M

03.02.08.06 Fitness Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.07 Nonhazardous Materiel Storage

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.08 Hazardous Materiel Storage

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.09 Hazardous Waste Storage

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.10 Waste Management Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.11 Motor Pool and Maintenance Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.12 Emergency Services Facilities

03.02.08.13 Aviation Support Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.14 Navigation Aids, Airfield Systems, FINAL (5.0) TE H.1 Page 11 and Airfield Lighting

03.02.08.15 Airfield Berms, Revetments

*STD/AQL for paragraph 03.02 Engineering applies

03.02.08.16 Seaport Support Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.09 Soldier Support Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.09.01 Laundry Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.09.02 Chapel Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.09.03 Postal Facilities

STD: Contractor shall perform IAW applicable United States Postal Services (USPS) policies and regulations.

AQL: 100% compliance applicable USPS policies and regulations.

03.02.09.04 Shower Facilities

*STD/AQL for paragraph 03.02 Engineering applies

03.02.10 Other Construction

*STD/AQL for paragraph 03.02 Engineering applies

03.02.11 Minor Construction including Facility Repair, Refurbishment, Repurposing, and Improvements

03.02.11.01 Technical Inspections

STD: Contractor shall perform technical inspections IAW the applicable UFC.

AQL: Contractor inspection checklists are based off of the applicable UFC or governing code 100% of the time.

STD: The contractor shall notify the ACO as soon as possible, but no later than 4 hours, of observing any circumstances, conditions, or situations that present a life, health, or safety threatening violation of code;

including non-LOGCAP supported facilities that receive or shall receive power from the LOGCAP power generation and distribution service that was observed during the planning process. The contractor shall make ‘no-cost’ efforts to warn personnel of identified hazards (i.e. posting of paper signs, spray paint, encircle area with hazard plastic tape, etc.).

AQL: Notify the ACO of life, health, or safety threatening violation of code within 4 hours (at least 95% of the time) and complete no-cost efforts to warn personnel of identified hazards (at least 90% of the time).

FINAL (5.0) TE H.1 Page 12

STD: The contractor shall notify the ACO as soon as possible, but no later than 4 hours, of observing any circumstances, conditions, or situations that presents a life, health, or safety concern, including non-LOGCAP supported facilities that receive or shall receive water from the LOGCAP water sources. The contractor shall make ‘no-cost’ efforts to warn personnel of identified hazards (i.e. posting of paper signs, spray paint, encircle area with hazard plastic tape, etc.).

AQL: AQL: Notify the ACO of life, health, or safety threatening violation of code within 4 hours (at least 95% of the time) and complete no-cost efforts to warn personnel of identified hazards (at least 90% of the time).

03.02.11.02 Facility Repair

STD: The contractor shall perform repairs, refurbishments, and modernization IAW the applicable UFC or governing HN code.

UFC or governing code

SECTION IV

04.00 Base Camp Services

*These standards apply to all paragraphs in Section

IV:

STD: The contractor shall perform all before, during, and after operations checks each time the equipment is operated or used IAW applicable TM–10, or manufacturer’s instruction or operating manuals.

AQL: Equipment operators complete and document before and after operations checks when required by Army maintenance regulations or policy at least 95% of the time.

STD: The contractor shall provide operators who are licensed and or certified to operate all equipment IAW applicable TM–10, or manufacturer’s instruction or operating manuals.

AQL: 100% of operators possess a valid license, and certificate, when required for the equipment they are operating.

04.01 Shelter and Billeting

STD: Contractor shall present its occupancy plan as coordinated with the base / camp mayor or equivalent authority.

Deliverable:

CDRL L-11 Occupancy Plan

AQL: Contractor presents its occupancy plan in the format and per the schedule agreed upon with the base/camp mayor at least 95% of the time.

04.02 Utility Operations

NA

04.02.01 Environmental Control

STD: The contractor shall maintain a temperature control in the range of 68-76°F and humidity control in the range of 20%-60% for authorized facilities, as adjusted based on command guidance, or as identified in H.2.

AQL: The contractor maintains temperature and humidity control in accordance with the standard or standard identified in H.2. at least 90% of the time.

04.02.02 Power/Electricity

STD: The contractor shall provide uninterrupted electricity to meet load demands 24 hours per day, 365 days per year (366 days during leap year) uninterrupted electricity to facilities at least 95% of the time, and maintain

FINAL (5.0) TE H.1 Page 13 medical, fire & emergency, and mortuary facilities 100% of the time.

STD: The contractor shall provide redundant power requirements to critical infrastructure using self-start technologies when directed by the USG to meet load demands 24 hours per day, 365 days per year (366 days during leap year).

work facilities at least 95% of the time, and maintain uninterrupted electricity to medical, fire & emergency, and mortuary facilities 100% of the time.

STD: Provide trained operators for Army AIS tracking energy consumption (currently AEWRS).

AQL: Operators have completed formal training on AIS at least 90% of the time.

04.02.03 Emergency Backup Power Generation

STD: Provide uninterrupted backup power generation to meet load demands during emergency.

emergency back-up power generation systems that provides uninterrupted electricity to security systems, operations centers, SCIFs, medical, fire & emergency, and mortuary facilities 100% of the time.

04.03 Water and Ice Service

STD: The contactor shall produce and maintain a WRMP IAW AR 420-1 and provide to the camp mayor or equivalent authority within 30 days of activation of the PWS PARAGRAPH, and annually thereafter.

Deliverable:

CDRL L-12 Water Resource Management Plan (WRMP)

AQL: The WMRP shall be prepared in the format requested by the camp mayor or equivalent authority (100% of the time), be accurate in description and technically sound (at least 95% of the time), meet submission timeline (at least 95% of the time) and be free from spelling and grammar errors with no

STD: Provide trained operators for Army AIS tracking water consumption (currently AEWRS).

AIS at least 90% of the time.

04.03.01 Source Raw Water

STD: Contractor shall perform IAW TB Med 576 at fixed installations and TB Med 577 in field locations.

AQL: The contractor shall conduct sanitary surveys and follow sanitary procedures in

FINAL (5.0) TE H.1 Page 14

TB Med 576 100% of the time.

The contractor shall coordinate and follow Army preventive medicine procedures for recommending raw water sources for treatment and approving treated water for drinking and other activities 100% of the time.

STD: The contractor shall perform IAW UFC 3-230-01, Change 2, 1 July 2014.

UFC or governing code

04.03.02 Produce Bulk Potable Water

STD: Provide uninterrupted potable water IAW TB MED 576 at fixed installations and TB MED 577 in field locations

AQL: The contractor shall will operate multi-process systems that will remove all waterborne infectious microorganisms such as parasites, bacteria, and viruses and meet the standards in TB MED 576 and 577 100% of the time. The Contractor will present documentation for materials and equipment supporting potable production upon demand of the preventative medicine specialist at least 95% of the time.

04.03.03 Produce Bulk Non- Potable Water

STD: Provide uninterrupted non-potable water and meet the standards classes of non-potable water as identified in IAW TB MED 576 at fixed installations and TB MED 577 in field locations

AQL: The contractor shall meet minimum standards for classes of non-potable water and measure chlorine residuals 100% of the time, and create and maintain labeling of non-potable water storage tanks, taps, and spigots in accordance with TB MED 576 and 577 at least 95% of the time.

04.03.04 Ice Services

STD: Contractor shall utilize Class I –potable water to produce ice IAW TB MED 576 at fixed installations and TB MED 577 in field locations.

AQL: The contractor produces ice using Class I –potable water 100% of the time.

04.04 Textile Services

NA --

04.04.01 STD: Contractor shall not co-mingle medical with non-medical laundry IAW AR 210-130

AQL: 100% of the time

FINAL (5.0) TE H.1 Page 15

Full Service Laundry

STD: Contractor shall use the appropriate water class IAW TB MED 576 at fixed installations and TB MED 577 in field locations.

STD: All items shall be laundered in accordance with customer/manufacturer’s instructions.

AQL: At least 95% of the time

STD: Each item shall be clean (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms), odor and lint free.

STD: All items shall be thoroughly dried.

STD: All items turned in for laundry will be completed within five (5) business days.

AQL: At least 90% of the time

STD: Finished products shall be protected from any contaminants that would require items to be re-cleaned.

STD: Items shall be packaged to provide ease of item count and in a manner to preserve the sanitary condition of the finished work during all phases of handling and transit.

AQL: At least 90% of the time

STD: The contractor shall comply with federal, state, local and Department of Health regulations, and the Center for Disease control (CDC) and the Healthcare Infection control Practices Advisory Committee (HICPAC) regulations.

STD: The contractor shall ensure blood-soaked OCIE, including body armor, is cleaned IAW U.S. Army Institute of Public Health and U.S. Army Public Health Command (USAPHC)/U.S. Army Center for Health Promotion and Preventive Medicine (USACHPPM) – Technical Guide 195A.

STD: The Contractor shall separately process in designated machines all laundry soiled or contaminated with petroleum based products, or other hazardous materials.

FINAL (5.0) TE H.1 Page 16

STD: The Contractor shall separately process all fire retardant clothing submitted for laundering.

04.04.02 Medical Service Laundry

STD: Contractor shall use the appropriate water class IAW TB MED 576 at fixed installations and TB MED 577 in field locations.

STD: Contractor shall not co-mingle medical with non-medical laundry IAW AR 210-130.

STD: Contractor shall never transport or store soiled textiles in the clean areas of the plant.

STD: The Contractor shall develop and maintain a quality control plan describing how textiles flow throughout the facility to prevent the cross contamination of cleaned textiles by soiled textiles or soiled facility areas, to include how items that may travel in and out of the same door are protected to prevent cross contamination or how deliveries are scheduled to prevent cross contamination.

Deliverable:

CDRL P-10 Quality Control Plan

04.04.03 Self-Service Laundry

STD: Contractor shall maintain washers and dryers in the self-service laundry facility in a clean and functional condition.

AQL: Maintain a minimum 90% operational readiness rate, measured monthly, for each individual facility, and machines are free of dirt, contaminants, and waste materials.

04.04.04 Textile Repair

STD: Missing buttons shall be replaced on garments.

Small rips and tears (one inch or less) shall be mended unless they are identified as being damaged at time of turn-in.

STD: Thread, material, zippers and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.

04.05 Custodial Services

STD: The contractor shall provide services IAW the frequency guide/schedule for each facility. (TM 5- 609, para C2 table 1)

FINAL (5.0) TE H.1 Page 17

STD: Collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, and smoking urns are included in the scope of trash removal). Any trash boxes or debris stacked near the waste receptacles shall be removed daily.

Replacement of plastic trash bags/can liners as needed.

STD: Medical treatment facilities custodial services shall be performed IAW AR 40-61 and AR 210-130.

Ensure all cleaning supplies, materials, and equipment shall be kept exclusively for medical and shall be kept separate from other custodial supplies, materials and equipment.

STD: Dental treatment facilities custodial services shall be performed IAW AR 40-61 and AR 210-130. Ensure all cleaning supplies, materials, and equipment shall be kept exclusively for medical and shall be kept

STD: Veterinary treatment facilities custodial services shall be performed IAW AR 40-61 and AR 210-130.

Ensure all cleaning supplies, materials, and equipment shall be kept exclusively for medical and shall be kept

STD: The contractor shall comply with local policy/standards IAW H.2 when cleaning areas or facilities designated with access restrictions.

04.06 Food Service Operations

STD: Ensure certification training for managers is completed IAW the TB Med 530 – Tri Service Food Code.

AQL: 100% of the time

STD: Ensure employees are trained and certified IAW the TB Med 530 – Tri Service Food Code.

STD: Ensure employees are trained in the safe use of chemicals, understanding manufacturer’s product labels, and information contained on material safety data sheets (MSDS) IAW Title 29, Code of Federal Regulation Part 1910.1200

FINAL (5.0) TE H.1 Page 18

STD: The contractor shall develop menus IAW DoD 1338.10-M.

STD: The contractor shall adhere to food safety standards IAW TB Med 530 – Tri Service Food Code.

STD: The contractor shall maintain cleanliness IAW

MIL-STB-3006C.

STD: When Class I is not provided by the government, the contractor shall utilize Defense Logistics Agency or the Worldwide Directory of Sanitarily Approved Food Establishments for Armed Forces Procurement for worldwide food procurement for US Forces.

AQL: At least 95% of the time

04.07. Provide

Health Care Services (Medical, Dental, Veterinary) and Clinical Governance.

STD: The contractor shall provide a medical health service manager (MHSM) who is a medical doctor who will supervise the medical and professional aspects of health care services provided (a supervising physician).

designate to the contracting officer, in writing, the name of the MHSM responsible for the health services portion of the task order implementation, coordination and administration as soon as possible after award, but no later than 30 calendar days prior to beginning performance. The Contractor shall notify the contracting officer of changes in the primary point of contact at least five business days prior to the change. All notifications shall be in writing and shall state the name and contact information for the point of contact.

STD: The contractor shall meet the minimum qualifications, licensing and certification requirements for medical, dental, and veterinary personnel identified in Technical Exhibit M.

AQL: The contractor shall meet the minimum standards required 100% of the time.

STD: The contractor will present documentation to the PCO, ACO or appropriate contract authority, verifying the contractor’s personnel possess required authorizing documentation before performing medical services. The contractor will present documentation to

AQL: The contractor MHSM shall present the required documentation as soon as possible after award, but no later than 30 calendar days

FINAL (5.0) TE H.1 Page 19 the PCO, ACO or appropriate contract authority, verifying that the contractor’s personnel licenses are active before granting clinical privileges. The contractor will present documentation to the PCO, ACO or appropriate contract authority, verifying the contractor obtained host-country waivers for medical personnel when required prior to beginning performance, to the PCO, ACO or appropriate contract authority. The Contractor shall notify the contracting officer of changes in professional staff at least five business days prior to the change, and present the required documentation no later than five calendar days prior to new staff beginning performance. All notifications shall be in writing and signed by the MHSM.

STD: The contractor is responsible for completion of criminal history background checks (CHBCs) for all contract and volunteer providers who care for patients under the age of 18, and must forward results to contracting officer. The contractor must inform the contracting officer or COR that the CHBC has been favorably completed prior to allowing the contracted provider to care for patients under the age of 18.

(Reference DoD I 1402.5, SUBJECT: Background Checks on Individuals in DoD Child Care Services Programs.

AQL: 100% completion of CHBC with favorable results prior to providing care to patients under the age of 18.

STD: If any lawsuit, legal action, or claim is filed against a contractor HCP, which occurred as a result of work performed by the HCP under this contract, the HCP shall immediately notify the contractor MHSM, who in turn will inform the contracting officer.

AQL: The contractor MHSM will notify the contracting officer of any legal action, and furnish copies of all pertinent documents received, within four hours of learning of the action.

STD: In accordance with OTSG/MEDCOM Policy Memo 13-062, contractor personnel with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, will immediately report the incident to the contractor MHSM, and the contractor MHSM will immediately report the incident to the government's contracting officer's representative, who will in turn report the incident to the base/camp Sexual Assault Response Coordinator (SARC).

AQL: The contractor MHSM will notify the COR no later than 24 hours after learning of the incident.

FINAL (5.0) TE H.1 Page 20

STD: Unless granted an exception by the contracting officer or appropriate contracting authority, the contractor shall use medical AIS DoD/Army systems of record in support of providing medical services; to include, but not limited to:

• Composite Healthcare Computer System (CHCS):

CHCS consists of the following major software modules: Radiology, Laboratory, Pharmacy, Patient Registration, Admissions/Discharge/Transfers (ADT), Clinic Appointment Scheduling, Medical Records Tracking, Medical Service Accounting & Billing, Dietetics, Nursing, Medical Coding, and more.

• Armed Forces Health Longitudinal Technology Application (AHLTA): The clinical documentation engine for the physicians to write their notes, put in orders, document procedures performed and provide the basis of medical coding information. This information is then sent into CHCS and its subsystems.

• Ambulatory Data System (ADS): This computer system produces forms on which the providers identify the appropriate billing codes for diagnoses and procedures for each patient.

• Defense Medical Logistics Standard Support (DMLSS), http://www.health.mil/sdd

• Aeromedical Electronic Resource Office (AERO), https://vfso.rucker.amedd.army.mil/

• Pacific Asynchronous TeleHealth (PATH), https://path.tamc.amedd.army.mil/path/user/Login.js p

• Health Artifact and Image Management Solution (HAIMS), http://www.health.mil/sdd

• Defense Occupational and Environmental Health Readiness System (DOEHRS), http://www.health.mil/sdd

• Joint Legacy Viewer, http://www.health.mil/Military-Health- Topics/Technology/Military-Electronic-Health- Record/DoD-and-VA-Information-Exchange

• Department of Energy Radiation Exposure Monitoring System (DOE REMS) http://energy.gov/ehss/policy-guidance-reports/databases/occupational-radiation-exposure

• Remote Online Veterinary Record (ROVR), https://rovr.army.pentagon.mil/cert_login/certlanding .aspx

• Medical Protection System (MEDPROS), https://medpros.mods.army.mil/MEDPROSNew/

AQL: 100% use of system of record when made available by the USG.

FINAL (5.0) TE H.1 Page 21

• Medical Communications for Combat Casualty Care System

STD: The contractor shall provide trained and qualified operators for DoD and Army health services AIS(s).

Deliverable:

CDRL P-10 Quality Control Plan

AQL: Operators have

04.07.01 Manage

and Operate Heath Care Services and Facilities.

STD: Provide the names and resumes of all prospective credentialed, licensed and certified employees to the COR 45 calendar days prior to contract award start date, employment start date, or reappointment.

AQL: Provide documentation 95% of the time within 45 days prior to contract award start date, and 100% of the time no later 35 days prior to contract award start date.

STD: Ensure all HCPs possess a current, active, valid and unrestricted license or authorizing document from any US State, District of Columbia, or US territory or jurisdiction to provide healthcare within the scope of practice for their specific health care discipline throughout the life of the contract IAW TJC, AR 40-68, and DoDM 6025.13 document requirements.

STD: Ensure privileged providers who write prescriptions for controlled substances possess a current Drug Enforcement Agency (DEA) certificate or Controlled Drug Substance number as appropriate IAW Control Substance Act and 21 CFR.

regulatory requirements.

STD: Provide back-up coverage for positions that are one deep for planned absences of two weeks or longer.

AQL: 95% of the time.

STD: Ensure all personnel in the hospital, clinic, and dental areas possess and maintain current American Heart Association Basic Life Support (BLS) certification.

In addition, all Physicians, Physicians Assistants, Certified Registered Nurse Anesthetists, Nurse Practitioners and Registered Nurses shall possess and maintain advanced life support (ACLS) certification by the American Heart Association. ACLS training is not a substitute for BLS training. Online BLS and ACLS courses do not satisfy the requirement for this training

IAW AR 40-68.

AQL: Staff as an aggregate maintain current certification 95% of the time.

FINAL (5.0) TE H.1 Page 22

STD: Waiting times for all appointed patients to see a provider shall not exceed 30 minutes after appointment time.

AQL: Patients are seen by the provider within 30 minutes 95% of the time.

04.07.01.01 Role 1

Medical Facility.

04.07.01.02 Role 2

Medical Facility.

STD: Provide emergency care capabilities 24 hours per day, 365 days per year (366 days during leap year).

During the hours the clinic is closed, a physician and nursing personnel will be on call and be able to respond and arrive at the medical facility to respond to the emergency.

AQL: Physician and nursing personnel arrive at the facility 15 to 30 minutes after notification 98% of the time.

STD: Provide inpatient services to include psychiatric observations, stabilization, post-op recovery and intensive care for patients a awaiting transport to higher level of care IAW Theater regulations and policy. The inpatient unit only needs to be staffed when there is a patient admitted for inpatient care.

STD: Comply with MEDCOM access to care standards:

acute care within 24 hours and routine care within 7 days.

AQL: 95% of the time

STD: Ensure appointment services are accessible to patients, at a minimum, during all hours of operation, and demonstrate capability to manage surges in patient demand such as flu season, school physical season and the day following a Federal Holiday.

04.07.01.03 Dental

Services.

STD: Implement and maintain a dental clinical quality management program in accordance with American Dental Association guidance, TJC Ambulatory Health Care Accreditation Program Standards, MHS/DHA standards, and current AR 40-68, AR 40-3, and AR 40- 400 policy/standards.

AQL: Program is implemented, maintained, and available for review and evaluation by the supporting contracting office QAR upon demand.

STD: Dentist shall have a degree in Doctor of Medical in Dentistry (DMD) or Doctor of Dental Surgery (DDS), hold board certification and have at least 5 years’ experience.

STD: Dental Hygienist shall have completed a dental hygiene program accredited by the Commission on

FINAL (5.0) TE H.1 Page 23

Dental Accreditation (CODA), have current dental hygienist license, certification in radiography as required by 42 CFR, Part 75 and have at least 3 years’ experience

STD: Provides dental care that includes examinations, diagnosis and treatment planning, operative dentistry, endodontics, periodontics, oral surgery and pediatric dentistry. Dental Services may include the prescription of medications as needed IAW American Dental Association, TJC Ambulatory Health Care Accreditation Program Standards MHS/DHA standards, AR 40-68, AR 40-3, AR 40-400; Centers for Disease Control and Prevention, Preventive Medicine Services.

AQL: Compliance with quality standards 97% of the time

STD: Provides dental care that includes examinations, diagnosis and treatment planning, operative dentistry, endodontics, periodontics, oral surgery and pediatric dentistry. Dental Services may include the prescription of medications as needed IAW American Dental Association, TJC Ambulatory Health Care Accreditation Program Standards MHS/DHA standards, AR 40-68, AR 40-3, AR 40-400; Centers for Disease Control and Prevention, Preventive Medicine Services.

STD: Provide radiological dental imaging services IAW American Dental Association TJC Ambulatory Health Care Accreditation Program Standards, MHS/DHA standards, AR 40-68, AR 40-3, AR 40-400, American College of Radiology standards, NIOSH, and FDA standards.

STD: Provides dental prophylaxis, scaling and root planning, dental sealants, oral hygiene instructions to include caries etiology and nutritional counseling IAW American Dental Association, TJC Ambulatory Health Care Accreditation Program Standards MHS/DHA standards, AR 40-68, AR 40-3, AR 40-400, Centers for Disease Control and Prevention, Preventive Medicine Services.

AQL: Compliance with procedures and quality standards 97% of the time

04.07.01.04 Optometry

Services.

NA

04.07.01.05 Combat Operational Stress

FINAL (5.0) TE H.1 Page 24

Control and Behavioral Health.

04.07.01.06 Clinical Laboratory Services.

STD: Provide clinical laboratory services that meet accreditation standards for laboratories by any of the following agencies: Clinical Laboratory Improvements Amendment (CLIA), the College of American Pathologists (CAP), or the Commission of Laboratory Accreditation (COLA), PAM 385-69 Safety Standards for Microbiological and Biomedical Laboratories.

STD: Participate in applicable CAP Proficiency Testing Program for tests performed in-house.

STD: Monitor Point-of-Care Testing program to insure it is in compliant with CLIA guidelines.

AQL: Monitoring is compliant 100% of the time

STD: Operate a blood bank IAW CLIA, CAP, or COLA standards.

standards 100% of the time.

04.07.01.07 Radiology Services.

STD: Provide in-house radiological support and all necessary quality control measures, radiation protection program, film badge/personal dosimetry monitoring and compliance with JTC, TB MED 521 Occupational and Environmental Health Management and Control of Diagnostic, Therapeutic, and Medical Research X-Ray Systems and Facilities, TB MED 523 Control of Hazards to Health from Microwave and Radio frequency Radiation and Ultrasound, and PAM 385-24 The Army Radiation Safety Program.

AQL: Compliance with safety standards 100% of the time

STD: Screening mammography services shall be performed per Mammography Quality Standards Act (MQSA) and Food and Drug Administration (FDA) Guidelines.

STD: Radiographs are the property of the U.S.

Government and shall be maintained and disposed of by the contractor in accordance with AR 40-66, and TE-GFP-001 Government Furnished Equipment

AQL: Radiographs are maintained and disposed properly 95% of the time

STD: Retakes shall be in compliance with TB MED 521.

AQL: Retake rate shall not exceed 6% of total exposures.

04.07.01.08 Surgical Services.

NA

04.07.01.09 Pharmacy Support.

STD: Provide services IAW overarching guidance on the Army’s Medication Management System in AR 40-controlled substances

FINAL (5.0) TE H.1 Page 25

3, AR 40-7, AR 40-61, AR 40-68, AR 190-51, TB 515,

American Pharmacists Association, Society of Health System Pharmacists, and TJC.

standards 100% of the time;

other standards 95% of the time

STD: Drugs and medication will be ordered through approved Army systems and stored properly IAW AR 40-3, AR 40-61, AR 40-68, AR 190-51, American Pharmacists Association, Society of Health System Pharmacists, and TJC.

AQL: 100% of the time, unless granted exception by the contracting officer or COR.

STD: Comply with Controlled Substance Act of 1970 and maintain the security of drugs and medications from the time of receipt until dispensing to the customer.

controlled substances

STD: The hospital formulary shall maintain enough HIV prophylaxis for two weeks for potential Post Exposure Prophylaxis (PEP) allowing for one week for two people or two weeks for one person.

AQL: Minimum 95 of the time%

04.07.01.10 Health

Screening and Immunization.

STD: Health services personnel associated with the medical and/or dental clinics will meet all health and immunization requirements for health care professionals, to include proof of seasonal influenza immunizations (or waiver) IAW Advisory Committee on Immunization Practices and AR 40-562.

STD: Conduct annual screening on all personnel working in the medical, dental and food service facilities for Tuberculosis (TB) by a tuberculin skin test (TST) using the Mantoux test. A skin test result of 10 mm of induration or more shall require a chest roentgenogram, a medical evaluation, and documentation providing an assessment of the patient. Classification of TST reactions should follow current CDC & American Thoracic Society guidelines.

AQL: 100% testing of medical, dental and food service personnel.

04.07.01.11 Health

Services Administration.

STD: Adhere to Statutes, Army and DoD policies IAW AR 40-3, AR 40-66, AR 40-68, DoD standard, IDISA standards, DOD 5400.11 Department of Defense Privacy Program Regulation, DoD 6025.18-R DoD Health Information Privacy Regulation, DoD 8580.02-R Security of Individually Identifiable Health Information in DoD Health Care Program, AR 25-1 Army Information Technology; AR 340-21 The Army Privacy

FINAL (5.0) TE H.1 Page 26

Program, AR 380-5 Department of Army Information, USC 552 Privacy Act of 1974; 2 USC Subtitle F (P.L. 104- 191, Health Insurance Portability and Accountability Act of 1996--HIPAA).

STD: Complete PA and HIPAA training requirements IAW TJC, OTSG/MEDCOM Policy 16-035.

AQL: Prior to access to patient healthcare information and annually thereafter 100% of the time

STD: The contractor shall provide qualified and trained operators for DoD and Army health services AIS(s).

AIS at least 90% of the time.

04.07.01.12 Occupational Health Services.

STD: Provide Army Flight physicals IAW AR 40-8, AR 40-501, and DA PAM 40-50.

STD: Provide Occupational Health examinations IAW industry standards, and TB MED 509 Spirometry in Occupational Health Programs.

AIS at least 90% of the time.

04.07.01.13 Hyperbaric Medicine Services

STD: Physicians providing hyperbaric medicine services shall have a board certification in Undersea and Hyperbaric Medicine through the American Board of Emergency Medicine (ABEM) and the American Board of Preventive Medicine (ABPM).

04.07.01.14 Health

Service Support.

STD: Identify, notify, treat and educate patients (individually and collectively) on aspects of nutrition and healthy living IAW industry standards, AR 40-25 Nutrition and Menu Standards For Human…