COMFRC_QR_Compliance_PWS_09-11-15_FINAL.doc

PERFORMANCE WORK STATEMENT (PWS)

FOR

ISO 9001, AS9100, AS9110 AND ISO 14001 REGISTRATIONS,

AND OHSAS 18001 CERTIFICATION

FOR LEVEL III COMMANDER, FLEET READINESS CENTERS (COMFRC)

1.0 Background:

1.1 Description of Services / Introduction. The Contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to perform the requirements defined in the PWS (except as specified in Part 3, Government-Furnished Resources).

1.2 Background. The Commander, Fleet Readiness Centers (COMFRC) N45 Safety and Regulatory Compliance Department, provides Quality, Environmental, and Occupational Safety and Health support to the Fleet Readiness Centers (FRCs) by coordinating efforts to ensure regulatory compliance. There are three FRCs – Fleet Readiness Center Southeast, Jacksonville, FL (FRC-SE), Fleet Readiness Center East, Cherry Point, NC (FRC-E), and Fleet Readiness Center Southwest, North Island, CA (FRC-SW). The FRCs are Naval aviation maintenance and repair depots owned and operated by the Department of Defense (DoD), and staffed with civilian and military employees. These FRCs are currently registered to the International Organization of Standards (ISO) 9001, Aerospace Standard (AS) 9100 and/or AS 9110, and ISO 14001 Standards. The FRC-E is also certified compliant with the Occupational Health and Safety Assessment Series (OHSAS) 18001 Standard. The FRCs overhaul and repair designated airframes, engines, and components and provide field teams and manufacturing, engineering, and logistics support services.

1.3 Scope. The services to be provided under this contract are to register and maintain registration of the Industrial Depot Sites of Fleet Readiness Center Southeast, Jacksonville, FL (FRC-SE), Fleet Readiness Center East, Cherry Point, NC (FRC-E), Fleet Readiness Center Southwest, North Island, CA (FRC-SW) as ISO 9001, AS9100, AS9110, OHSAS18001, and ISO 14001 compliant and includes follow-up Surveillance/Maintenance Audits as required through the end of the contract. The following table describes audit scope and facility sizing:

Facility Size Information

The following table describes current registration date, registration expiration date, and last audit date for each facility:

Facility Audit Information

Standard

ISO 9001

Current Date:

Expiration Date:

Latest Audit Date:

10/13/14

10/12/17

06/26/15 01/13/15

01/13/18

07/17/15 11/15/12

11/14/15

06/26/15

AS 9100

Current Date:

Expiration Date:

Latest Audit Date:

10/13/14

10/12/17

06/26/15 01/13/15

01/13/18

07/17/15 11/15/12

11/14/15

06/26/15

AS9110

Current Date:

Expiration Date:

Latest Audit Date:

01/13/18

07/17/15 10/26/12

10/25/15

06/26/15

ISO 14001

Current Date:

Expiration Date:

Latest Audit Date:

12/11/13

12/10/16

04/30/15 10/04/13

10/22/15

07/17/15 06/07/15

06/06/18

04/20/15

OHSAS 18001

Current Date:

Expiration Date:

Latest Audit Date:

01/31/16

07/17/15 *Currently not registered

*Facility is currently not registered to the standard however registration and maintaining registration is anticipated to be performed under this contract. Optional Contract Line Items have been requested in order to allow for performance.

1.4 Period of Performance (POP). The POP for this effort shall be for one base year and four (4) options years. The Base Year shall be from the date of award until twelve (12) months later. The four (4) options (Option Periods I through IV) are each for one year. Option period I shall be for twelve (12) months, and shall begin at the end of base year I; Option Period II shall be for twelve (12) months, and shall begin at the end of Option Period I; Option Year III shall be for twelve (12) months, and shall begin at the end of Option Period II; Option Year IV shall be for twelve (12) months, and shall begin at the end of Option Period III. If all Options are exercised, the POP will be for five (5) years (one (1) base year and four (4) option periods). The chart below summarizes this.

Base Period:

Twelve (12) months from Contract Award

Option Period I:

Twelve (12) months from the end of base period

Option Period II:

Twelve (12) months from the end of Option Period I.

Option Period III:

Twelve (12) months from the end of Option Period II.

Option Period IV:

Twelve (12) months from the end of Option Period III 1.5 General Information.

1.5.1 Hours of Operation / Principal Place of Performance. Work in support of this PWS shall be primarily performed at the three FRCs delineated in the scope. Maintaining stability and continuity of the work-force is essential. Therefore, when hiring personnel to accomplish the effort, the contractor shall do so in such a way as to maintain stability and continuity of the work force. The contract must at all times maintain an adequate work force for the timely performance of PWS requirements.

1.5.2.

Contract Type. The Government anticipates award of a Single Award Firm Fixed Price (FFP) contract with Firm-Fixed-Price (FFP) contract line items (CLINs) for labor and Cost Reimbursement CLINs for Travel.

1.5.3 Installation Closure. Occasionally installations will be closed unexpectedly due to inclement weather or other reasons. Notification is normally by way of local radio or television (TV) stations and web pages. Information concerning other methods of notification will be provided by the Government. No price adjustments will be made for any delays resulting from an installation closing. When area radio or TV stations report that an installation has "delayed reporting" until a particular time, the contractor's personnel have until that time to report to work. No price adjustment will be made if the personnel arrive at work between the normal start time and the delayed reporting time.

Occasionally, an installation or activity may be closed for other reasons on short notice. Services may still be provided during these instances. However, it is at the Government’s option to cancel some or all services with written notice. When the Government provides such notice, there will be no price adjustment; that is, the Government will not pay for services which were not delivered, unless otherwise determined by the Federal Government.

Recognized Holidays:

New Year’s Day

Labor Day

Martin Luther King Columbus Day

President’s Day

Veteran’s Day

Memorial Day

Thanksgiving Day

Independence Day

Christmas Day

1.5.4 Government Directed Travel. Actual travel expenses are limited by the Joint Travel Regulations (JTR) and must be pre-approved by the Technical Point of Contact (TPOC) in coordination with the PCO. Estimates of travel costs that are proposed must be reviewed / approved by the TPOC in coordination with the PCO. A “not to exceed” amount will be included as a line item to be used on a cost-reimbursable basis. The Government will give the contractor written notice at least three-business days prior to travel 1.5.5 Points of Contact. The Contracting Officer’s Representative (COR), Alternate (ACOR) and Government Technical Points of Contact (TPOC) will be identified at the time of award.

1.6 Support Personnel Labor Categories.

The contractor shall be responsible for providing personnel with the expertise as follows:

1.6.1 Program Manager (Key)

The contractor shall provide, at a minimum, a Program Manager (PM) for the Base and Option Year Periods.

At a minimum, the PM shall have a bachelors or postgraduate degree in engineering, scientific, technical or business management disciplines from an accredited college or university. At a minimum, the PM shall have a total of eight (8) years of management and supervisory experience, which includes performance of the following functions with respect to Department of Defense (DOD) programs / projects.

Furthermore, the Program Manager shall:

· Possess a thorough knowledge of all ISO/AS/OHSAS standards and associated government regulations required to provide the delineated registrations.

· At a minimum, have experience with auditing military industrial facilities.

1.6.2 Senior Engineer / Lead Auditor (Key)

The contractor shall provide, at a minimum, a Senior Engineer / Lead Auditor for the Base and Option Periods.

At a minimum, the Senior Engineer / Lead Auditor(s) shall have a bachelors or postgraduate degree in engineering, scientific, technical or business management disciplines from an accredited college or university. The Senior Engineer / Lead Auditor(s) shall have successfully completed accredited Auditor training from an accredited organization. The Senior Engineer / Lead Auditor shall lead and conduct audits at all three FRC sites.

At a minimum, the Senior Engineer / Lead Auditor(s) shall have a total of at least eight (8) years of audit experience that consists of performing the following audit functions with respect to DoD programs / projects; with at least four (4) years of the foregoing total experience having been as a team leader or supervisor performing the following audit management functions:

· Act as audit team leader or supervisor,

· Be knowledgeable of the DoD procedures governing the activities being audited.

· Possess a thorough knowledge of the ISO/AS/OHSAS standards and associated government regulations for the specific audit they are leading.

· At a minimum, have experience with auditing military industrial facilities.

1.6.3 Engineer / Auditor

The contractor shall provide, at a minimum, Engineer / Auditor(s) for the Base and Option Periods.

At a minimum, the Engineer / Auditor(s) shall have a bachelors or postgraduate degree in engineering, scientific, technical or business management disciplines from an accredited college or university. The Engineer / Auditor(s) shall have successfully completed accredited Auditor training from an accredited organization.

At a minimum, the Engineer / Auditor(s) shall have a total of at least three (3) years of professional audit experience that consisted of performing the following audit functions with respect to DoD programs / projects:

· Be knowledgeable of the DoD procedures governing the activities being audited.

· Possess a thorough knowledge of the ISO/AS/OHSAS standards and associated government regulations for the specific audit.

· At a minimum, have experience with the DoD procedures governing the activities being audited.

· Rely upon and use automated management information systems in performing fact finding, analytical, and advisory functions.

1.6.4 Administrative Assistant

The contractor shall provide, at a minimum, an Administrative Assistant for the Base and Option Periods.

At a minimum, the Administrative Assistant(s) shall have graduated from High School or received equivalent certification. At a minimum, the Administrative Assistant(s) shall have a total of at least two (2) years of experience in performing the following functions.

Furthermore, the Administrative Assistant(s) shall:

· At a minimum, conduct administrative and record keeping aspects of the operation of engineering or technical projects / programs; apply knowledge of office management, methods and procedures in producing and maintaining documentation, correspondence, records or directives; work in regard to matters such as project / program progress and status documentation, budget, finance property accounting or personnel; and may manage or supervise administrative aspects of the contractor’s operations.

· At a minimum, be knowledgeable of ISO/OHSAS/AS Standards.

· At a minimum, have the ability to record and communicate data including audit reports and corrective action plans

· At a minimum, have experience with audits of government facilities.

**PART 2 IS INTENTIONALLY LEFT BLANK**

3.0 Contractor Furnished Items

3.1 General. The contractor shall furnish everything required to perform PWS requirements.

3.2 Personal Protective Equipment. The Contractor will provide the minimum Personal Protective Equipment (PPE) for working onsite at each FRC office spaces and industrial shop areas while performing PWS requirements. The minimum required PPE consists of eye protection, hearing protection and foot protection.

3.3 Security. Contractor personnel will not be required to have access to classified material. Any information or data the contractor accesses shall be handled as business sensitive, but unclassified material. Distribution is authorized to the COMFRC and the specific FRC being audited only. Other requests for deliverables shall be referred to the TPOC.

3.4 Organizational Conflict of Interest. The Government requires that a contractor-provided Organizational Conflict of Interest (OCI) mitigation plan be submitted at the time of proposal. All contractor personnel working this contract must receive company sponsored OCI training within fourteen (14) days after contract award. Lastly all personnel will understand and sign a company provided Non-Disclosure Agreement (NDAs) within fourteen (14) days after contract award, or prior to the contractor supporting any acquisition / pre-award (e.g., source selection team support) functions. Signed NDAs shall be provided to applicable the TPOC and / or Quality Assurance Personnel.

3.5 Limitations of Contractors Responsibilities. The Contracting Officer shall exercise all signatory and decision making authority relative to the assigned workload. The Contracting Officer shall monitor all work in progress to ensure correctness and completeness. Contractor personnel will be provided contractor support guidelines consistent with prohibitions on personal services contracting and inherently governmental functions. Specifically, the Contractor shall not:

a. Approve, decide, or sign as a Contracting Officer;

b. Negotiate with suppliers;

c. Accept or reject supplies or services;

d. Determine disposal of Government property;

e. Direct other contractor or Government personnel;

f. Determine cost reasonableness, allowability, or allocability;

g. Vote on a source selection board;

h. Supervise government personnel;

i. Approve Government requirements or plans; or

j. Determine policy.

Under the guidelines of non-personal services contracts, the Contracting Officer shall have technical, not supervisory, oversight responsibilities of contractor personnel

**PART 4 IS INTENTIONALLY LEFT BLANK**

PART 5

SPECIFIC REQUIREMENTS

5.0 Scope – Specific Requirements

5.0

BASIC SERVICES.

5.1 Detail Requirements. The Contractor shall register and maintain registration of the Industrial Depot Sites of FRC-SE, FRC-E and FRC-SW as ISO 9001, AS9100, AS9110, OHSAS18001, and ISO 14001 compliant and includes follow-up Surveillance / Maintenance Audits as required through the end of the contract. The following sections outline the specific technical and program management support requirements.

The contractor shall conduct no less than one (1) and no more than two (2) comprehensive audits for each of the three (3) FRC’s on an annual basis, for a total of between three (3) and six (6) annually. Registration shall occur no less than every three (3) years.

5.1.1 The contractor shall pre-plan the audit.

In support of this contract:

5.1.1.1 The contractor shall plan the audit including coordination of dates, times, and scope. The dates shall be set with the agreement of the contractor and the specific FRC being audited at least ninety (90) days prior to the audit. The Government will approve the audit plan prior to execution. This date may be changed with the agreement of the contractor, the specific FRC, and COMFRC. The contractor shall ensure that the date is set to maintain continuous registration to all applicable standards.

5.1.1.2 The contractor shall schedule personnel as specified in the Support Personnel Labor Categories. No foreign nationals are permitted as auditors.

5.1.1.3 The contractor shall ensure that the auditors are certified in all areas they audit. The number of auditors shall conform to the recommendations of each standard.

5.1.1.4 The contractor shall coordinate with the TPOC(s) to provide an audit schedule at least twenty-one (21) days prior to the start of the audit.

5.1.1.5 The Registrar shall conduct all pre-assessment and formal registration audits including review of documentation (CDRL A001, DI-SESS-81925).

5.1.2 The contractor shall audit each FRC listed under the Scope to the Standards applicable to that site as determined by that site’s TPOC.

In support of this contract:

5.1.2.1 The contractor shall conduct the audit in conformance to standards applicable to ISO 9001, AS9100, AS9110, OHSAS18001, and ISO 14001.

5.1.2.2 The scope of the registration is not segmented but rather is inclusive of the entire facility. Therefore, audits to all standards shall be performed facility wide, simultaneously over one calendar week, or in the timeframe scheduled, to avoid unnecessary disruption of the organization.

5.1.2.3 The contractor shall communicate with the appropriate TPOC(s) in conducting intermediate briefings

5.1.2.4 The contractor shall conduct a closing meeting that summarizes the areas audited, the standard addressed, and the corrective actions cited

5.1.3 The contractor shall provide an audit report (CDRL A002, DI-SESS-81921).

In support of this contract:

5.1.3.1 The contractor shall provide an audit report for each standard audited in conformance to that standard.

5.1.3.2 The contractor shall include names of auditors, contact information, areas audited, elements of the standard addressed, summary of activities observed, and the corrective actions cited in the report.

5.1.3.3 The contractor shall provide the report in electronic format to the TPOC and the COMFRC POC within 7 calendar days.

5.1.3.4 For audits to AS9100 and AS9110, at the conclusion of the audit, the contractor shall leave a completed copy of the audit checklists, and within thirty (30) days upload the assessment results in the Online Aerospace Supplier Information System (OASIS) database (CDRL A002, DI-SESS-81921).

5.1.4 The contractor shall review and approve or provide specific reasons for disapproval of responses supplied by the sites to the corrective actions in the audit report.

In support of this contract:

5.1.4.1 The contractor is required to communicate audit results during and after an audit and to review the responses to any non-conformances. The results of Registrar review of such response to nonconformities shall be reported to the FRC and COMFRC.

For audits to AS9100 and AS9110, at the conclusion of the audit, the Registrar shall leave a completed copy of the audit checklists, and within thirty (30) days upload the assessment results in the Online Aerospace Supplier Information System (OASIS) database (CDRL A002, DI-SESS-81921).

5.1.5 The contractor shall provide registration to the standards audited upon completion of the requirements.

In support of this contract:

5.1.5.1 The contractor shall notify the appropriate TPOC and COMFRC of the decision to register/certify or not register/certify. If the decision is to register, the Registrar is required to provide a certification document to the FRC and COMFRC within7 calendar days of decision.

5.1.5.2 The contractor shall provide any other deliverables required by the registration process in accordance with ISO, OHSAS, or ANSI-ANAB, whether listed herein or not.

5.1.5.3 The contractor shall provide certification documents in electronic format that may be printed, displayed and linked to other documents (CDRL A003, DI-SESS-81922).

5.2 Contractor Manpower Reporting.

Contracting Manpower Reporting Application: The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Department of Navy, Air Force or Marine Corps via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on “Department of the Navy CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2016. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website (CDRL A004, DI-ADMN-80447A).

6.0 Contract Deliverable Requirements

6.1 Contract Deliverables. The following contract deliverables shall be provided under this contract. All deliverables must meet professional standards and meet the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified unless otherwise directed by the COR / TPOC. Contractor format is acceptable for this effort as long as all required analysis is completed and provided to the Government.

7.0 Performance Requirements Summary (PRS)

7.1 Performance Requirements Summary (PRS). The contractor service requirements are summarized into performance objectives that relate directly to mission essential items as well as performance thresholds which briefly describe the minimum acceptable levels of service required for each requirement. A PRS is provided below and outlines the performance objectives, performance thresholds, surveillance methods, and associated payment for this contract.

(Satisfactory Performance) Method of

Surveillance Minimum Level of Performance Standard

PRS #1 (PWS Section 5.1) Excellent staffing stability and resource planning across the effort defined in this contract.

No more than two (2) valid complaints during the contract performance period

PRS #2 (PWS Section 5.1) Consistent delivery of high quality, timely deliverables.

1. All deliverables were delivered on schedule, and were accurate, complete and incorporate all pertinent data with no (or minor) adjustments required by the Government.

2. Any errors / omissions identified by the Government are corrected within ten (10) business days.

1. Random Sampling of CDRLs by COR / (with TPOC input).

2. Customer Feedback

1. No more than two (2) instances where major adjustments to deliverables is required by the Government.

2. 98% of errors / omissions identified by the Government were corrected within ten (10) business days.

PRS #3 (PWS Section 5.1) Positive Business Relations, Customer Satisfaction and Timely and Open Communication.

1. 1. The contractor was responsive to Government concerns and promptly applied corrective action to performance issues.

2. 2. The contractor provided timely notification of issues and/or items requiring Government actions.

3.

1. 1. TPOC / Customer Feedback

No more than two (2) untimely corrective actions or untimely notifications within the contract performance period.

DEFINITIONS & ACRONYMS

ACOR – Alternate Contracting Officer’s Representative – a representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the Contractor.

AS-Aerospace Standard ATPOC – Alternate Technical Point of Contact– a representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the Contractor

CCE – Contracting Center of Excellence

CDRL – Contract Data Requirements List

CLIN – Contract Line Item Number

COR – Contracting Officer’s Representative

Defective Services – A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

DoD – Department of Defense

FFP – Firm Fixed Price IRCS – International Register of Certified Auditors ISO - International Organization for Standards IT – Information Technology

JTR – Joint Travel Regulations

NDA – Non-Disclosure Agreement

NTE – Not To Exceed OHSAS – Occupational Health and Safety Assessment Series PoP – Period of Performance

POA&M – Plan of Actions and Milestones PPE – Personal Protective Equipment PRS – Performance Requirements Summary

PWS – Performance Work Statement

QA – Quality Assurance –actions taken by the Government to assure services meet the requirements of the Performance Work Statement.

QASP – Quality Assurance Surveillance Plan – an organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

Quality Control – a plan prepared by the Contractor to control the performance of services so that they meet the requirements of the Performance Work Statement.

QCP – Quality Control Plan – an organized written document submitted as part of the proposal to illustrate how the Contractor shall meet the requirements of the Performance Work Statement.

RABQSA – Registrar Accreditation Board – Quality Society of Australia TPOC – Technical Point of Contact

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