VA118-17-R-2324-019.xlsx
XLSX spreadsheet 109 KB Posted
- Attached to
- Electronic Health Record Modernization Federal contract opportunity
- Solicitation number
- VA11817R2324
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VA118-17-R-2324 QASP Appendix A-2 EHRM Non-Functional Key Performance Indicators.xlsx
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Non-Functional KPIs
| Metric ID | CPARS Group | SECVA Top 5 Priority | Capability | Performance Metric | Critical Success Factor | |
| (CSF) | Key result Indicator (KRI) | Key Performance Indicators (KPI) | Method of Surveillance | |||
| VA-NF-M1 | Technical/Quality of Product or Service | Improve Timeliness of Services | Availability |
Performance
| Value | Number of patients for which the system can successfully identify the patient's record in both the VA Master Veteran Index and the DoD Defense Enrollment Eligibility Reporting System (DEERS) | Improve access to care that is timely and consistent with patient needs and preferences. | Increase SHEP Score Q23 (provider knowledge about important information of the medical history) by 5% | Percentage of the clinical data elements that are shared between from DoD to VA in a Transition of Care | Patient survey |
| VA-NF-M2 | Technical/Quality of Product or Service | Improve Timeliness of Services | Availability |
Performance
| Value | Access to appropriate clinical appointments (Reduced wait time for appoitments) | Improve access to care that is timely and consistent with patient needs and preferences. | Decrease SHEP Score Q7: (Average new patient wait days for an appointment) by 5% | Weekly trends for availability of electronic medical records supporting a continuum of quality care for all Service Members and Veteran beneficiaries. | Patient survey |
| VA-NF-M3 | Technical/Quality of Product or Service | Improve Timeliness of Services | Availability |
Performance
| Value | CHDR Clinical data update success rate DoD-to-VA rate | Increase Quality and Quantity of Medical History Data Available to Support Clinical Decision Making | Improve clinician satisfaction regarding completeness of medical history data by 5% | Weekly trends for CHDR clinical update success rate (DoD to VA) | 100% Inspection |
| VA-NF-M4 | Technical/Quality of Product or Service | Modernize Our System | Availability | ||
| Number of the 25 ICIB clinical data domains with data elements mapped to National Standards and/or Common Format | Increase Quality and Quantity of Medical History Data Available to Support Clinical Decision Making | Increase in proportion of healthcare providers who report using the information they electronically receive from outside providers and sources for clinical decision-making to 80% within 6 months post EHRM Go Live. | Percentage of terms in ICIB defined data domains that have been mapped to National Standards | 100% Inspection | |
| VA-NF-M5 | Technical/Quality of Product or Service | Modernize Our System | Availability |
Performance
| Value | Number of patients for which the system can successfully identify the patient's record in both the VA Master Veteran Index and the DoD Defense Enrollment Eligibility Reporting System (DEERS) | Enable reporting and management based on data that reflect clinical activities and outcomes | Increase percentage of treatment adherence for Veterans whose goals are included in the care plan from baseline to 90% | Percentage of the clinical data elements that are shared from DoD to VA in Transition of Care | Onsite Surveillance |
| VA-NF-M6 | Technical/Quality of Product or Service | Improve Timeliness of Services | Availability |
Performance
| Value | Clinician satisfaction with completeness and accuracy of electronic medical history | Increase Quality and Quantity of Medical History Data Available to Support Clinical Decision Making | Increase number of Community clinicians viewing VHA Health summaries by 5%/month | Percentage of C-CDA documents successfully transmitted from VA to the community providers | Onsite Surveillance |
| VA-NF-M7 | Technical/Quality of Product or Service | Improve Timeliness of Services | Availability | ||
| Performance | Time during the fiscal quarter that JLV was avalable for login and functionally operational. | Increase Quality and Quantity of Medical History Data Available to Support Clinical Decision Making | Increase the percentage of Veterans that can generate a single electronic file that contains both self-reported and data from the VA Electronic Health Record by 5%/month | JLV Patient Query Average Transaction Response Time | 100% Inspection |
| VA-NF-M8 | Technical/Quality of Product or Service | Improve Timeliness of Services | Availability | ||
| Value | Reduced duplicate procedures, x-rays, CT scans, lab tests, patients, medications | Support highly coordinated care inside & outside VA. | Decrease duplicate and unnecessary imaging, lab tests, and procedures by 20%/quarter. | Number of Community Care Providers to review existing consults, referrals, orders, progress reports, and other relevant health record data when providing care to a Veteran. | 100% Inspection |
| VA-NF-M9 | Technical/Quality of Product or Service | Improve Timeliness of Services | Availability |
Performance
| Value | Time during the fiscal quarter that JLV was available for login and functionally operational. | Enable reporting and management based on data that reflect clinical activities and outcomes | Increase Provider access to VA/DoD Industry Medical Trend data by 5% over baseline to support clinical care decisions | End User Response time (90th percentile) for images provided by VistA Imaging to be displayed in JLV. | 100% Inspection |
| VA-NF-M10 | Management | Greater Choice for Veterans | Availability | ||
| Value | Enable bi-directional communication between th Veteran and their VA healthcare team | Support highly coordinated care inside & outside VA. | Increase number of MyHealtheVet Blue Button Uniques users by 5% over baseline/month | Number of patients (or authorized representative) accessing their health information online with MyHealtheVet Blue Button. | 100% Inspection |
| VA-NF-M11 | Management | Focus Resources More Effectively | Availability | ||
| Value | Number of medication discrepancies per 1,000 medications administred | Support highly coordinated care inside & outside VA. | Increase SHEP PCMH Q34: (In the last 6 months, how often did you and someone from this provider’s office talk about all the prescription medicines you were taking?) 5% above current baseline/quarter | Frequency with which patients discuss medication list with providers after they have accessed medication list | Onsite Surveillance |
| VA-NF-M12 | Technical/Quality of Product or Service | Modernize Our System | Availability |
Performance
| Value | Portion of non-VA or DoD health records supplied electronically vs paper to the Veternas Benefits Administration (VBA) adjudicator | Increase the exchange of electronic health information so that it is available when and where it is needed, and subsequently used to inform decision making | Decrease percentage of Separating Service Members who had to transport paper health records from the DoD to VA in support of a disability claim from basline to 10%. | 100% Inspection | |
| VA-NF-M13 | Technical/Quality of Product or Service | Improve Timeliness of Services | Availability | ||
| Performance | For Separating Service Members who have the Separation History and Physical Exam (SHPE) performed in the VA, timeliness of electronic access to the patient's complete DoD medical records for the VA examiner | Increase the exchange of electronic health information so that it is available when and where it is needed, and subsequently used to inform decision making | Decrease time from completion of all compensation and pension (C&P) examination reports for a Separating Service Member (SSM) to delivery of reports to Physical Evaluation Board Liason Officer (PEBLO) to 7 days. | Validated Customer Complaint or Below Average ALP | |
| VA-NF-M14 | Project Milestones and Schedule | Improve Timeliness of Services | Availability |
Performance
| Value | Promote referral management efficiency (Reduced wait time for referrals) | Improve access to care that is timely and consistent with patient needs and preferences. | Decrease percentage of Mental Health transition of Care wait times where a summary of care records was provided for completed appointments to less than 30 days from preferred date. | Random Sample | |
| VA-NF-M15 | Technical/Quality of Product or Service | Improve Timeliness of Services | Availability | ||
| Performance | VHA Clinical Adoption of Community Health Summaries (VHIE) | Enable reporting and management based on data that reflect clinical activities and outcomes | Increase VA clinicians viewing Community Health Data through VW and JLV 5%/month | 100% Inspection | |
| VA-NF-M16 | Technical/Quality of Product or Service | Improve Timeliness of Services | Availability |
Performance
| Value | Community Care Provider Adoption of VA Health Summaaries (VHIE) | Increase the exchange of electronic health information so that it is available when and where it is needed, and subsequently used to inform decision making | Increase Community clinicians viewing VHA Health Summaries electronically to 95% | 100% Inspection | |
| VA-NF-M17 | Technical/Quality of Product or Service | Greater Choice for Veterans | Availability | ||
| Performance | Patient satisfaction with the TriCare Online (TOL) or MyHealtheVat (MHV) | VA providers and patients EHR experience should be enhanced based on clinical knowledge, analytics, context and situational awareness | Increase the percentage of patients satisfied with their online access to medical records (via SHEP surveys) by 10%/month | 100% Inspection | |
| VA-NF-M18 | Management | Greater Choice for Veterans | Availability |
Performance
| Value | Patient satisfaction with the TriCare Online (TOL) or MyHealtheVat (MHV) | Increase the exchange of electronic health information so that it is available when and where it is needed, and subsequently used to inform decision making | Increase percentage of patients who report that access to their medical record has improved ability to manage their health 5%mo | Patient survey | |
| VA-NF-M19 | Technical/Quality of Product or Service | Greater Choice for Veterans | Availability | ||
| Value | Telemental health Unique Veterans | Improve access to care that is timely and consistent with patient needs and preferences. | Increase number of uniques Veterans who access mental health services using Clinical Video Telehealth to 1000/month | 100% Inspection | |
| VA-NF-M20 | Technical/Quality of Product or Service | Greater Choice for Veterans | Availability | ||
| Value | Patient Preferences/Location Convenience | Improve access to care that is timely and consistent with patient needs and preferences. | Increase SHEP Score Q15: (In the past 3 months, how often were you able to get an appointment for this service at a convenient location?) from baseline by 5%/month | Number of patients living in remote locations that were able to obtain care from a VA Community Care Partner within 30 miles of their residence | Patient survey |
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