Umbrella Agreement_Signed.pdf

This document is an Umbrella Agreement for Statewide Contract ITS64 between the Commonwealth of Massachusetts Executive Office for Administration and Finance's Operational and Services Division (OSD) and Oracle America, Inc. The agreement establishes terms for Oracle to provide software and specified services to Massachusetts state government agencies, with the contract incorporating various Oracle documents and schedules by reference.

The contract covers the provision of Oracle software, cloud services, and related professional services for Massachusetts state agencies. It includes cloud services, technical support, consulting, and advanced customer support, with specific pricing, service levels, and audit rights outlined. The agreement allows Massachusetts Executive Department agencies to purchase Oracle products and services, with provisions for cloud service environments, data privacy, security, accessibility, and disaster recovery. The contract includes options for transitional assistance, application security assessments, and has a defined scope that permits technology transfers between Commonwealth agencies under certain conditions.