SS-25-015-RS_Notice_of_Intent_to_SS_Final.pdf

NOTICE OF INTENT

SS-25-015-RS

Waive Solicitation and Approve Sole Source- Microsoft Unified

Enterprise Support – Microsoft Corporation

Response Deadline: 4:30 pm, Wednesday, December 11, 2024

The City of Altamonte Springs intends to waive the solicitation process and declare Microsoft Corporation as the sole source for Microsoft Unified Enterprise Support Services for all City Infrastructure systems in the amount of $52, 970.00 for FY2025.

Interested Vendors (firms or individuals) that can sell the goods/provide the services to the City can respond with an alternate solution that overcomes the sole/single source reasons stated on the sole/single source documentation, along with sufficient detailed convincing documentation, regarding their ability to supply equivalent commodities or services. The Vendor’s response must be sent directly to the City of Altamonte Springs Procurement Division to the attention of Procurement Manager, Roxana Siaca-Jones, at RSiaca@altamonte.org and received no later than 4:30 pm, Wednesday, December 11, 2024. The City reserves the right to require the responding Vendor to submit additional information as it may deem necessary and may consider any evidence available to it of the financial, technical, and other qualifications and abilities of the responding Vendor.

This is not a request for bids or proposal and there is no solicitation available. The City will not consider any responses as a proposals, bids, or quotes. Any responses received as a result of this Notice of Intent shall be considered solely for determining whether bona fide competition exists.

If it is determined by City staff, after reviewing any information received from responding vendors, that sole/single source justification stands and that the commodities or contractual services are available only from a sole/single source, the City shall prepare a recommendation to the City Commission requesting approval waive the solicitation process and the sole/single-source purchase.

Persons are advised if they wish to appeal any decision made at the hearing/meetings, they will need to ensure that a verbatim record of the proceedings is made which includes the testimony evidence upon which the appeal is to be based, per Chapter 286.0105, Laws of Florida. The City of Altamonte Springs does not provide this verbatim record. Persons with disabilities needing assistance in participating in any of these proceedings should contact the City Clerk Department ADA Coordinator 48 hours in advance of the meeting at 407-571-8122 (Voice) or 407-571-8126 (TDD).

mailto:RSiaca@altamonte.org http://www.leg.state.fl.us/Statutes/index.cfm?App_mode=Display_Statute&Search_String=&URL=0200-0299/0286/Sections/0286.0105.html

MICROSOFT ENTERPRISE SUPPORT SERVICES PROGRAM DESCRIPTION

Re: Microsoft Enterprise Support Services

Dear Hector Alvarez, Microsoft is pleased to provide the following information regarding our Enterprise Support

Services (Support Services) offering to assist City of Altamonte Springs in making a determination relative to a sole source justification.

Microsoft Support Services are comprised of a comprehensive support solution that helps reduce costs, enhance productivity, and use technology throughout the IT lifecycle. They offer direct, expedient and unique access to Microsoft product development teams, software developers and source code for current and future products enabling (a) specialized insight into the architecture of current solutions that can facilitate smooth migrations to existing and future unreleased products/versions; (b) quick and comprehensive resolution of product support, trouble-shooting and hot-fix type issues; and (c) immediate and focused technology feedback link between our customers and the Microsoft product development teams to help shape the direction, features and functionality of future products.

Specialized training of Microsoft personnel is provided from Microsoft product development teams on how enterprise customers can best plan for, deploy, manage and maximize productivity of existing and future Microsoft products.

Furthermore, as part of Microsoft’s unique Support Services offer, the following services are available:

Reactive support helps resolve issues in your Microsoft environment and include prioritized problem resolution services to provide rapid response to minimize downtime. As part of reactive support services, Microsoft offers:

Problem Resolution Support provides assistance for problems with specific symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problem is caused by Microsoft products Problem Resolution Support and request for support may be submitted via telephone or electronically through the an online support website portal.

Advisory Support: Phone-based support on short-term (limited to six hours or less) and unplanned issues for IT Professionals. Advisory Services may include advice, guidance, and knowledge transfer intended to help you deploy and implement Microsoft technologies in ways that avoid common support issues and that can decrease the likelihood of system outages.

Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Service as well as requests for consultative assistance for design, Microsoft Enterprise Support Services Program Description (July 01, 2017) development and deployment issues; including infrastructure support, supportability reviews, application development and access to lab facility to assist with product development, testing, and migration activities.

Service Delivery Management (Support Account Management) activities help to build and maintain relationships with your management and service delivery staff as well as to oversee escalation management and managing the elements of your support offering to meet your business requirements. These actions are managed by a Microsoft Technical Account Manager

(TAM), coordinated by resources from a pooled set of resources, or provided digitally through access to an online services portal website portal.

Proactive services which help maintain and improve the health of IT infrastructure and operations. As part of proactive support, Microsoft offers individual proactive services, available and categorized as maintenance, optimization or education services.

Maintenance services help prevent issues in your Microsoft environment and are typically scheduled in advance of the service delivery to help ensure resource availability.

Optimization services focus on the goals of optimal utilization of the customer’s technology investment. These services may include remote administration of cloud services, optimizing the adoption of Microsoft product capabilities by end users and ensuring a robust security and identity posture.

Education services provide specialized training that help to enhance your support staff’s technical and operational skills through either onsite, online or on-demand instruction.

These include specialized workshops, which help prevent problems, increase system availability and assist with creating products and solutions based on Microsoft technologies, and specialized training, which includes how customers can best plan for, deploy, manage, and maximize productivity of existing and future Microsoft products.

These sessions are available at your facility or at Microsoft and can include deep technical development presentations with hands-on labs to facilitate your implementation of Microsoft technologies.

The support services described above are performed only by Microsoft Corporation or its affiliates

(including full time employees and outsourced service providers delivering support as directed by

Microsoft), even in those circumstances where it is sold through a reseller.

Should you have any questions concerning this letter, please do not hesitate to contact me.

Sincerely, Ed O Donnell Microsoft Nov 5, 2024 https://microsoft.na3.adobesign.com/verifier?tx=CBJCHBCAABAAwWTBn0tbjkt5mTZjLYXMHKG0-oj2G0P3