Speridian_Bidder 152-16322-Exhibit B2.xlsx

Instructions

Exhibit B2-Non-Cost Qualifications Instructions This Workbook is broken into five (5) sections:

1-Instructions (gray tab) 2-Exhibit B2-Category A (Web Developer Services) (blue tab) 3.Exhibit B2- Category B (Application Developer Services)(green tab) 4.Exhibit B2-Category C (Software Tester Services) (yellow tab) 5.Exhibit B2-Category D (IT Architect Services) (orange tab)

Bidders should read the instructions in each section carefully to ensure a response is provided for all questions required to successfully complete a bid in the category or categories selected.

Solicitation 16322 consists of four (4) categories. Bidders are not required to provide a response in all categories, only the category or categories selected for bid. The categories and their definitions are as follows:

Category A-Web Developer: A Web Developer specializes in creating innovative design and layout of compelling websites that offer an effective, user-friendly environment that is easy to manage and meets standards for website architecture, accessibility, and functionality. The Web Developer is responsible for building highly scalable, cloud-native, microservices based applications. Moreover, have an excellent ability to conduct website architecture development, content management systems including interactivity, analytics, efficient code and search ability, database integration, security, ADA compliance, customer support and other technical aspects of a highly functional website. An ideal Web Developer must also be committed and willing to grow in and be the example of work relating to diversity, equity, inclusion and anti-racism.

Detailed instructions for each worksheet are found within the individual worksheets.

Do not alter any other portions of this workbook.

Exhibit B2-Web Developer

16322 IT Development Category A: Web Developer Services Exhibit B2-Non-Cost Qualifications Instructions

1. Section 1 (Bidder Entity's (Company) Name): Add Bidder entity's (company) name. This will be deleted and changed to an assigned number before sending to the evaluation team.

2. Section 2 (Non-Cost Qualifications):

--In the "Bidder Response" column, for any question that indicates a "Bidder response," Bidder must provide a written response that addresses how Bidder will meet the requirement. Limited responses may receive lower scores than those that demonstrate knowledge of the subject matter. The total word count for all written responses must not exceed 500 words for questions 1 and 2, and 350 words for question 3d.

*For the "bidder response" questions, it is recommended to type responses out in Word and copy and paste in to the "Bidder response" cell. Column G will track Bidder's word count for these questions, and the text will turn red if the maximum word count is exceeded. Enterprise Services will not accept responses that exceed the maximum word count of 500 words for required questions 1 and 2, and 350 words for required question 3d. Bidder must ensure to not submit any responses that exceed the maximum word count, or the Bidder's proposal for this solicitation will be considered "fail".

--Bidder response will be evaluated on a "pass/fail" basis for questions 3a, 3b and 3c. Selecting "Meets" from the drop-down menu for these questions will be considered "pass". Selecting "Does Not Meet" will be considered "fail".

Submit the exhibit as an Excel document without modifying the font or formatting. Select "Meets" or "Does Not Meet" from the drop down menu. Written responses must not reference any material present elsewhere, including embedded documents. The written response should be considered complete and stand on its own merit.

This section is worth a total of 625 points.

Company Identifiable Information. The State intends to conduct anonymous evaluations to minimize risk of any potential bias. Bidders must not include any company names, logos, employee’s names (replace with position title or role), or other specifically identifiable information in their responses to this exhibit. The State will review all bid submittals prior to forwarding them to evaluators, and if the State finds company identifying information in the submittal, Enterprise Services will notify the bidder, and allow them two (2) business days to correct and return their response. Bidders will not be allowed to alter any other information other than to remove the identifying information. If the bidder does not make the required adjustments, bidder may be deemed non-responsive.

Please ensure accuracy of your responses. Provided responses are considered firm and binding offers and will be incorporated into the resulting Statewide Contract 16322 as performance expectations throughout the term of the contract upon award to Bidder's firm.

Bidders may be asked to provide documentation supporting the provided information upon Enterprise Services’ request before the Announcement of Apparent Successful Bidders.

Enterprise Services is looking to contract with entities that have necessary industry knowledge and experience to successfully perform projects for the State of Washington.

Samples of some of our projects follow:

County of San Diego: Providing a wide range of services including management, web architecture, Java design and development, C# development, Captiva development, Documentum development, Adobe LiveCycle development, user interface and user experience design, Adobe AEM forms development, solution architecture, application development, and project leadership, in support of a web-based distributed scanning and search services and re-engineered business processes of three dozen Family Resource Centers. Web development services included both thick and thin (web-based) clients, incorporated modern programming languages, frontend web programming techniques and frameworks, and relational databases (MS SQL Server, Oracle) with integration (SSIS) and reporting (SSRS) services.

Wedgewood - a California-based real estate firm that specializes in residential rehabilitation and property management: Our team architected and developed a Real Estate Management Web App called Fortress to support Wedgewood's property bidding and purchasing process. The platform, which is a first of its kind, is able to update in real-time and provide important key information to decision makers at critical moments.

New York State Insurance Fund - NYSIF is a NY State owned self-supporting insurance carrier: Our team architected, developed, and modernized this website. From a UX perspective, we brought industry standard design methodologies such as Bootstrap Material Design and built responsive and user-friendly pages. We built an n-tier architecture to implement the web applications using .Net.

City of Albuquerque: We designed, development, and configured Oracle Service Cloud for Albuquerque’s 311 Call Center that creates and manages non-emergency incidents (cases) that were created through various channels - Website, Mobile App and Call Center Agent. Automatic case (incident) creation in Oracle Service Cloud occurs when users (general public) submit an incident using the city’s website and 311 Mobile App. The system also captures related information such as maps, notes and attachments. We developed Reports and Dashboards of Oracle Service Cloud that is used to create incident reports and user role specific dashboards.

Enterprise Services is looking to contract with entities that have qualified personnel available to support the State’s projects throughout the term of the contract. Accordingly, the bidders need to have established recruiting, vetting and retention processes to have employees or subcontractors that meet the minimum experience and qualification requirements as listed in Exhibit B1: Performance Requirements.

1) your recruiting, vetting and retention processes; and

2) your current retention data as it relates to your W-2 employees or subcontractors - turnover rate of employees and/or subcontractors, average length of employment and/or subcontractor agreement. 200 Our company follows proven recruitment, training, and retention processes to provide the best resources for our clients. We have placed over 5,000 resources during our 20-year existence and have proven we can provide the right resource for the right project, time and again with a successful placement rate above 95%. We measure our placement success to focus on improvement and while the people placement business may not always work perfectly, we use our lessons learned to improve in future placements.

Our recruitment strategy is focused on staffing solutions as a critical function, understanding the methods and the measurement of successful staffing efforts, and ensuring our IT professionals make a successful impact on the business of our clients. We continuously measure our staffing success weekly, analyzing the effectiveness of all recruiting methods.

Our recruitment process includes multiple steps that begins with a well-established understanding of the recruitment need, followed by a wide variety of candidate sourcing options. Our screening process includes multiple interviews that focus on requirement matching, technical or professional capabilities, as well as a culture fit for both the client environment and in joining our team. If not required, we encourage our current clients to participate in the candidate evaluation process as we feel this leads to a higher likelihood of a longer-term match when the candidate and the client have the opportunity to ensure the skills and experience of the team member meet the specific need. Once onboard our staff have access to 25+ courses to enhance their leadership skills and improve their technical acumen. In addition, we offer monthly learning table sessions, accessible to our employees nationwide. 100% of our US based employees complete at least 2 training classes annually with the progress tracked within our internal Learning Management System (LMS).

Our retention rate is within the industry standard of 10.39% and the average length of employment for our W-2 employees and subcontractors is 4.6 years. Our retention process focusses on keeping our team members engaged and satisfied with their job by providing comprehensive onboarding, ongoing mentoring, competitive salaries, performance feedback via open communication and ongoing training. As a result of this focus our voluntary attrition rates are very low and well below the IT industry standards. In the scenario where there is a need to replace a candidate (e.g., at the State’s request), in addition to our normal recruitment process we also focus on 1) understanding any issues with the candidate being replaced so we can feed that information into the recruitment process, 2) ensuring full knowledge transfer, and 3) executing a transition plan.

Enterprise Services is looking to contract with entities that actively work to recruit and retain qualified professionals and provide exceptional customer service.

The primary role of the Account Manager is to ensure flexible, reliable, and timely services to support the various IT initiatives of the State. The Account Manager is the point of escalation for issues and risks should they arise over the course of the engagement and to fulfill any requirements that arise. The Account Manager is also available to work with key stakeholders to plan for upcoming IT needs to ensure effective delivery of IT services, along with tapping into our industry experts and technology partners to provide additional insights as needed.

Effective communication is foundational to client satisfaction. As part of our communication approach, the Account Manager reaches out to the stakeholders to request feedback on the engagements. Customer Satisfaction Surveys are taken to gauge the effectiveness of placements. Action Plans are created and managed to address any customer concerns and stakeholders are kept informed on steps taken to address concerns or issues.

The Account Manager also schedules and conducts touchpoint meetings to communicate:

* The fulfillment status of needed staffing positions and provide relevant reports

* Key challenges, risks and issues, and mitigation plans

* Collaborative discussion on resources and performance feedback

* Key opportunities, achievements, and milestones

* Forecast of potential upcoming support needs

The Account Manager manages performance of our IT professionals robustly and ensures they receive regular feedback on performance aligned with your experience and expectations. Our goal is to work in collaboration with the State to ensure we are proactively addressing any concerns before they become an issue that could impact time or quality. 318

Exhibit B2-App. Developer

16322 IT Development Category B: Application Developer Services Exhibit B2-Non-Cost Qualifications Instructions

1. Section 1 (Bidder Entity's (Company) Name): Add Bidder entity's (company) name. This will be deleted and changed to an assigned number before sending to the evaluation team.

2. Section 2 (Non-Cost Qualifications):

--In the "Bidder Response" column, for any question that indicates a "Bidder response," Bidder must provide a written response that addresses how Bidder will meet the requirement. Limited responses may receive lower scores than those that demonstrate knowledge of the subject matter. The total word count for all written responses must not exceed 500 words for questions 1 and 2, and 350 words for question 3d.

*For the "bidder response" questions, it is recommended to type responses out in Word and copy and paste in to the "Bidder response" cell. Column G will track Bidder's word count for these questions, and the text will turn red if the maximum word count is exceeded. Enterprise Services will not accept responses that exceed the maximum word count of 500 words for required questions 1 and 2, and 350 words for required question 3d. Bidder must ensure to not submit any responses that exceed the maximum word count, or the Bidder's proposal for this solicitation will be considered "fail".

--Bidder response will be evaluated on a "pass/fail" basis for questions 3a, 3b and 3c. Selecting "Meets" from the drop-down menu for these questions will be considered "pass". Selecting "Does Not Meet" will be considered "fail".

Submit the exhibit as an Excel document without modifying the font or formatting. Select "Meets" or "Does Not Meet" from the drop down menu. Written responses must not reference any material present elsewhere, including embedded documents. The written response should be considered complete and stand on its own merit.

This section is worth a total of 625 points.

Company Identifiable Information. The State intends to conduct anonymous evaluations to minimize risk of any potential bias. Bidders must not include any company names, logos, employee’s names (replace with position title or role), or other specifically identifiable information in their responses to this exhibit. The State will review all bid submittals prior to forwarding them to evaluators, and if the State finds company identifying information in the submittal, Enterprise Services will notify the bidder, and allow them two (2) business days to correct and return their response. Bidders will not be allowed to alter any other information other than to remove the identifying information. If the bidder does not make the required adjustments, bidder may be deemed non-responsive.

Please ensure accuracy of your responses. Provided responses are considered firm and binding offers and will be incorporated into the resulting Statewide Contract 16322 as performance expectations throughout the term of the contract upon award to Bidder's firm.

Bidders may be asked to provide documentation supporting the provided information upon Enterprise Services’ request before the Announcement of Apparent Successful Bidders.

Enterprise Services is looking to contract with entities that have necessary industry knowledge and experience to successfully perform projects for the State of Washington.

Samples of some of our projects follow:

County of San Diego: Providing a wide range of services including management, Java design and development, Captiva development, Documentum development, Adobe LiveCycle development, user interface and user experience design, Adobe AEM forms development, solution architecture, application development, and project leadership.

State of Vermont, Agency of Human Services: Providing a wide range of consulting and application development services for the implementation and support of Vermont Health Benefit Exchange and in support of the MMIS, Medicaid, Health Connect, and Pharmacy Benefits Management programs. Personnel includes a fully staffed team of 65 members including highly skilled Project Managers, Business Analysts, Quality Assurance (QA) Analysts, Developers, Engineers, Architects, and Training Managers across all stacks. Our highly scalable and flexible resource pool have been successfully placed at the client site and meeting the client’s requirement.

State of Oregon, Oregon Health Authority (OAH): Building a new Case Management System. The new system is a ground up application development project. OHA is retiring the current application and replacing it with a new modern, Azure Cloud native application. Our company is fully staffing the development team, including Project Management and QA Services.

State of Hawaii, Department of Human Services: Engaged as an end-to-end delivery partner to provide a fully staffed team to maintain and enhance the Benefits and Eligibility systems that support Medicaid. This work includes the application development and maintenance of system enhancements.

(Commercial Health Care) Sidecar Health: Provided a team of 40 developers (front-end engineers and back-end engineers), Project Management and QA resources to assist in developing a system for the Affordable Care Act (ACA).

New York State Insurance Fund - NYSIF is a NY State owned self-supporting insurance carrier: Our team modernized their website. From the UX perspective, our team brought industry standard design methodologies such as Bootstrap Material Design and built responsive and user-friendly pages. We built an n-tier architecture to implement the web applications.

Enterprise Services is looking to contract with entities that have qualified personnel available to support the State’s projects throughout the term of the contract. Accordingly, the bidders need to have established recruiting, vetting and retention processes to have employees or subcontractors that meet the minimum experience and qualification requirements as listed in Exhibit B1: Performance Requirements.

1) your recruiting, vetting and retention processes; and

2) your current retention data as it relates to your W-2 employees or subcontractors - turnover rate of employees and/or subcontractors, average length of employment and/or subcontractor agreement. 200 Our company follows proven recruitment, training, and retention processes to provide the best resources for our clients. We have placed over 5,000 resources during our 20-year existence and have proven we can provide the right resource for the right project, time and again with a successful placement rate above 95%. We measure our placement success to focus on improvement and while the people placement business may not always work perfectly, we use our lessons learned to improve in future placements.

Our recruitment strategy is focused on staffing solutions as a critical function, understanding the methods and the measurement of successful staffing efforts, and ensuring our IT professionals make a successful impact on the business of our clients. We continuously measure our staffing success weekly, analyzing the effectiveness of all recruiting methods.

Our recruitment process includes multiple steps that begins with a well-established understanding of the recruitment need, followed by a wide variety of candidate sourcing options. Our screening process includes multiple interviews that focus on requirement matching, technical or professional capabilities, as well as a culture fit for both the client environment and in joining our team. If not required, we encourage our current clients to participate in the candidate evaluation process as we feel this leads to a higher likelihood of a longer-term match when the candidate and the client have the opportunity to ensure the skills and experience of the team member meet the specific need. Once onboard our staff have access to 25+ courses to enhance their leadership skills and improve their technical acumen. In addition, we offer monthly learning table sessions, accessible to our employees nationwide. 100% of our US based employees complete at least 2 training classes annually with the progress tracked within our internal Learning Management System (LMS).

Our retention rate is within the industry standard of 10.39% and the average length of employment for our W-2 employees and subcontractors is 4.6 years. Our retention process focusses on keeping our team members engaged and satisfied with their job by providing comprehensive onboarding, ongoing mentoring, competitive salaries, performance feedback via open communication and ongoing training. As a result of this focus our voluntary attrition rates are very low and well below the IT industry standards. In the scenario where there is a need to replace a candidate (e.g., at the State’s request), in addition to our normal recruitment process we also focus on 1) understanding any issues with the candidate being replaced so we can feed that information into the recruitment process, 2) ensuring full knowledge transfer, and 3) executing a transition plan.

Enterprise Services is looking to contract with entities that actively work to recruit and retain qualified professionals and provide exceptional customer service.

The primary role of the Account Manager is to ensure flexible, reliable, and timely services to support the various IT initiatives of the State. The Account Manager is the point of escalation for issues and risks should they arise over the course of the engagement and to fulfill any requirements that arise. The Account Manager is also available to work with key stakeholders to plan for upcoming IT needs to ensure effective delivery of IT services, along with tapping into our industry experts and technology partners to provide additional insights as needed.

Effective communication is foundational to client satisfaction. As part of our communication approach, the Account Manager reaches out to the stakeholders to request feedback on the engagements. Customer Satisfaction Surveys are taken to gauge the effectiveness of placements. Action Plans are created and managed to address any customer concerns and stakeholders are kept informed on steps taken to address concerns or issues.

The Account Manager also schedules and conducts touchpoint meetings to communicate:

* The fulfillment status of needed staffing positions and provide relevant reports

* Key challenges, risks and issues, and mitigation plans

* Collaborative discussion on resources and performance feedback

* Key opportunities, achievements, and milestones

The Account Manager manages performance of our IT professionals robustly and ensures they receive regular feedback on performance aligned with your experience and expectations. Our goal is to work in collaboration with the State to ensure we are proactively addressing any concerns before they become an issue that could impact time or quality. 318

Exhibit B2-Software Tester

16322 IT Development Category C: Software Tester Services Exhibit B2-Non-Cost Qualifications Instructions

1. Section 1 (Bidder Entity's (Company) Name): Add Bidder entity's (company) name. This will be deleted and changed to an assigned number before sending to the evaluation team.

2. Section 2 (Non-Cost Qualifications):

--In the "Bidder Response" column, for any question that indicates a "Bidder response," Bidder must provide a written response that addresses how Bidder will meet the requirement. Limited responses may receive lower scores than those that demonstrate knowledge of the subject matter. The total word count for all written responses must not exceed 500 words for questions 1 and 2, and 350 words for question 3d.

*For the "bidder response" questions, it is recommended to type responses out in Word and copy and paste in to the "Bidder response" cell. Column G will track Bidder's word count for these questions, and the text will turn red if the maximum word count is exceeded. Enterprise Services will not accept responses that exceed the maximum word count of 500 words for required questions 1 and 2, and 350 words for required question 3d. Bidder must ensure to not submit any responses that exceed the maximum word count, or the Bidder's proposal for this solicitation will be considered "fail".

--Bidder response will be evaluated on a "pass/fail" basis for questions 3a, 3b and 3c. Selecting "Meets" from the drop-down menu for these questions will be considered "pass". Selecting "Does Not Meet" will be considered "fail".

Submit the exhibit as an Excel document without modifying the font or formatting. Select "Meets" or "Does Not Meet" from the drop down menu. Written responses must not reference any material present elsewhere, including embedded documents. The written response should be considered complete and stand on its own merit.

This section is worth a total of 625 points.

Company Identifiable Information. The State intends to conduct anonymous evaluations to minimize risk of any potential bias. Bidders must not include any company names, logos, employee’s names (replace with position title or role), or other specifically identifiable information in their responses to this exhibit. The State will review all bid submittals prior to forwarding them to evaluators, and if the State finds company identifying information in the submittal, Enterprise Services will notify the bidder, and allow them two (2) business days to correct and return their response. Bidders will not be allowed to alter any other information other than to remove the identifying information. If the bidder does not make the required adjustments, bidder may be deemed non-responsive.

Please ensure accuracy of your responses. Provided responses are considered firm and binding offers and will be incorporated into the resulting Statewide Contract 16322 as performance expectations throughout the term of the contract upon award to Bidder's firm.

Bidders may be asked to provide documentation supporting the provided information upon Enterprise Services’ request before the Announcement of Apparent Successful Bidders.

Enterprise Services is looking to contract with entities that have necessary industry knowledge and experience to successfully perform projects for the State of Washington.

Samples of some of our projects follow:

California Office of Systems Integration: We are providing software testing and Quality Assurance (QA) testing services in support of the development of the Child Welfare Digital Services – California Automated Response and Engagement System (CWS-CARES). CWS-CARES is a highly regulated, safety-critical, and data-intensive system that is substantially different than the legacy systems it replaces. Our team is providing QA testing services to assist the Platform-as-a-Service System Integrator (PaaS SI) vendor, CDI vendor, and the State with planning, coordination, and execution of all required validation of system code and configuration, as well as conversion and creation of data. Our team is working closely with Business and Product Delivery Teams to ensure all testing and validation activities are conducted pursuant to industry best and leading practices. Our team is coordinating, supporting, and/or participating in all testing activities including functional configuration testing; testing for State data warehouse(s); testing data extracts; end user interfaces; data interfaces (internal and external); end to end testing; exploratory testing and regression testing. Our team is working side by side with the State QA teams in this testing effort using the agile methodology through the entire Software Testing Life Cycle (STLC) including scrum and sprint cycles for multiple-end-users and functional areas and documenting defects using JIRA. Technologies includes SaaS, AWS, Salesforce, Snowflake, Tableau, Jira, and Selenium.

California Department of Motor Vehicles (DMV): We are providing testing thought leadership, testing strategy and testing services to DMV as they undergo legacy transformation, including stabilization of their current environment during the multi-year transformation. We are providing integration testing, system testing, regression testing, automation testing, performance testing and security testing.

California Department of Health Care Services (DHCS): We are providing Digital Support Information Technology (IT) with a team of consulting resources in various skill areas to facilitate and support the implementation of the California Automated Recovery Management (CalARM) Solution within a SaaS environment that includes testing services of product usability and testing, defect resolution and management, and test planning.

(Commercial Health Care) Sidecar Health: Provided a team of over 40+ resources including Project Management, Quality Assurance and complete STLC and development services to assist in developing a system for the Affordable Care Act (ACA).

Enterprise Services is looking to contract with entities that have qualified personnel available to support the State’s projects throughout the term of the contract. Accordingly, the bidders need to have established recruiting, vetting and retention processes to have employees or subcontractors that meet the minimum experience and qualification requirements as listed in Exhibit B1: Performance Requirements.

1) your recruiting, vetting and retention processes; and

2) your current retention data as it relates to your W-2 employees or subcontractors - turnover rate of employees and/or subcontractors, average length of employment and/or subcontractor agreement. 200 Our company follows proven recruitment, training, and retention processes to provide the best resources for our clients. We have placed over 5,000 resources during our 20-year existence and have proven we can provide the right resource for the right project, time and again with a successful placement rate above 95%. We measure our placement success to focus on improvement and while the people placement business may not always work perfectly, we use our lessons learned to improve in future placements.

Our recruitment strategy is focused on staffing solutions as a critical function, understanding the methods and the measurement of successful staffing efforts, and ensuring our IT professionals make a successful impact on the business of our clients. We continuously measure our staffing success weekly, analyzing the effectiveness of all recruiting methods.

Our recruitment process includes multiple steps that begins with a well-established understanding of the recruitment need, followed by a wide variety of candidate sourcing options. Our screening process includes multiple interviews that focus on requirement matching, technical or professional capabilities, as well as a culture fit for both the client environment and in joining our team. If not required, we encourage our current clients to participate in the candidate evaluation process as we feel this leads to a higher likelihood of a longer-term match when the candidate and the client have the opportunity to ensure the skills and experience of the team member meet the specific need. Once onboard our staff have access to 25+ courses to enhance their leadership skills and improve their technical acumen. In addition, we offer monthly learning table sessions, accessible to our employees nationwide. 100% of our US based employees complete at least 2 training classes annually with the progress tracked within our internal Learning Management System (LMS).

Our retention rate is within the industry standard of 10.39% and the average length of employment for our W-2 employees and subcontractors is 4.6 years. Our retention process focusses on keeping our team members engaged and satisfied with their job by providing comprehensive onboarding, ongoing mentoring, competitive salaries, performance feedback via open communication and ongoing training. As a result of this focus our voluntary attrition rates are very low and well below the IT industry standards. In the scenario where there is a need to replace a candidate (e.g., at the State’s request), in addition to our normal recruitment process we also focus on 1) understanding any issues with the candidate being replaced so we can feed that information into the recruitment process, 2) ensuring full knowledge transfer, and 3) executing a transition plan.

Enterprise Services is looking to contract with entities that actively work to recruit and retain qualified professionals and provide exceptional customer service.

The primary role of the Account Manager is to ensure flexible, reliable, and timely services to support the various IT initiatives of the State. The Account Manager is the point of escalation for issues and risks should they arise over the course of the engagement and to fulfill any requirements that arise. The Account Manager is also available to work with key stakeholders to plan for upcoming IT needs to ensure effective delivery of IT services, along with tapping into our industry experts and technology partners to provide additional insights as needed.

Effective communication is foundational to client satisfaction. As part of our communication approach, the Account Manager reaches out to the stakeholders to request feedback on the engagements. Customer Satisfaction Surveys are taken to gauge the effectiveness of placements. Action Plans are created and managed to address any customer concerns and stakeholders are kept informed on steps taken to address concerns or issues.

The Account Manager also schedules and conducts touchpoint meetings to communicate:

* The fulfillment status of needed staffing positions and provide relevant reports

* Key challenges, risks and issues, and mitigation plans

* Collaborative discussion on resources and performance feedback

* Key opportunities, achievements, and milestones

The Account Manager manages performance of our IT professionals robustly and ensures they receive regular feedback on performance aligned with your experience and expectations. Our goal is to work in collaboration with the State to ensure we are proactively addressing any concerns before they become an issue that could impact time or quality. 318