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SP3300-23-R-5001
Attachment J.5 Conformed via Amendment 0001
TECHNICAL EXHIBIT 5.0
ACCEPTABLE PERFORMANCE LEVELS (APLS)
SP3300-23-R-5001
TECHNICAL EXHIBIT 5.0
ACCEPTABLE PERFORMANCE LEVELS (APLS)
The following table identifies the Acceptable Performance Levels (APL) and their Impact for the Deliverables and/or Service area(s) identified in the Performance Work Statement (PWS).
“PRI 1” Impact - performance fails to meet vital agency mission requirements
“PRI 2” Impact – performance fails to meet significant agency requirements.
“PRI 3” Impact – performance fails to meet agency requirements.
Multiple or repetitive PRI 3 Impacts during the performance period could result in a PRI 3 Impact elevating to “PRI 2” or “PRI 1”.
5.2 RECEIVING
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| IMPACT |
| MEASUREMENT UNIVERSE |
Receipt Processing
– New Procurement Receipts Tailgate to Induction
| Tailgate to Induction and post to accountable record in 24 business hours or less |
| < 24 average business hours excludes weekends and holidays (DSS-MIS Data Element 15176) . |
| PRI 2 |
| New Procurement lines received per month (DSS-MIS Data Element 15101). |
| Receipt Processing – New Procurement Receipts Tailgate to Stow |
| Tailgate to Stow in 3 calendar days or less |
| ≤ 3 average calendar days (DSS-MIS Data Element 15117 |
| PRI 2 |
New Procurement lines stowed per month (DSS-MIS Data Element 15102).
| Receipt Processing – Customer Returns Receipts Tailgate to Induction |
| Tailgate/Turn-in to Induction and post to accountable record in 24 business hours or less |
| ≤ 24 average business hours |
excludes weekends and holidays (DSS-MIS Data Element 15376)
| PRI 3 |
| Customer Return lines received per month (DSS-MIS Data Element 15301). |
Receipt Processing
– Customer Return Receipts Tailgate to Stow
| Tailgate/Turn-in to Stow in 8 calendar days or less |
| < 8 average calendar days (DSS-MIS Data Element 15317) |
| PRI 3 |
Customer Return lines stowed per month (DSS-MIS Data Element 15302).
| Receipt Processing – MILSVC Redistributions Order (RDO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 24 business hours or less |
| ≤ 24 average business hours excludes weekends and holidays (DSS-MIS Data Element 15276) |
| PRI 3 |
| Redistribution Order (RDO) lines received per month (DSS-MIS Data Element 15201). |
| Receipt Processing – MILSVC Redistribution (RDO) Receipts Tailgate to Stow |
| Tailgate to Stow in 5 calendar days or less |
| ≤ 5 average calendar days (DSS-MIS Data Element 15217) |
| PRI 3 |
| Redistribution Order (RDO) lines stowed per month (DSS-MIS Data Element 15202). |
| Receipt Processing – (DLA) Stock Transfer Order (STO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 24 business hours or less |
| ≤ 24 average business hours excludes weekends and holidays (DSS-MIS Data Element 15576) |
| PRI 3 |
| Stock Transfer Order (STO) lines received per month (DSS-MIS Data Element 15501). |
| Receipt Processing – DLA Stock Transfer Orders STO) Receipts Tailgate to Stow |
| Tailgate to Stow in 5 calendar days or less |
| ≤ 5 average calendar days (DSS-MIS Data Element 15517) |
| PRI 3 |
| Stock Transfer Order (STO) lines stowed per month (DSS-MIS Data Element 15502). |
| Receipt Processing – Maintenance Turn-In Receipts Taligate to Induction |
| Tailgate to Induction and post to accountable record in 24 business hours or less |
| ≤ 24 average business hours; excludes weekends and holidays |
| PRI 3 |
| Maintenance Turn-in lines received per month. (Tracked in Distribution Dashboard, Qlik application, and/or other J3 provisioned tool.) |
| Receipt Processing – Maintenance Turn-In Receipts Taligate to Stow |
| Tailgate to Stow in 3 calendar days or less |
| ≤ 3 average calendar days |
| PRI 3 |
| Maintenance Turn-in lines stowed per month. (Tracked in Distribution Dashboard, Qlik application, and/or other J3 provisioned tool.) |
| Re-warehousing Stow |
| Re-warehousing pick complete to stow in 3 business days or less |
| < 3 average business days; weekends and holidays excluded. |
| PRI 3 |
| Re-warehousing stows completed per month (Tracked in Distribution Dashboard, Qlik application, and/or other J3 provisioned tool.) |
| Stow Processing (Aged WIP) |
| Stows should be completed to standard for each workload category. |
| No pending stow older than 30 calendar days. |
| PRI 3 |
| Total pending stows as of month end, inclusive of all workload categories and re-warehousing. (Tracked in Qlik application(s) and/or other J3 provisioned tool.) |
NOTE: For MIS calculations based on business hours the time accrued doing the work between the hours of 0000-2359 Mon thru Fri is included in the calculation. For example, if the tailgate date and time was Thursday at 1400 and the induct was Friday at 1400 then the business hour time is 24:00. If, however, the induct was the following Monday at 1400, then the business hour time would be 48:00 (because 0000 thru 2359 Sat and Sun) were excluded.
5.3.8 ISSUE
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| IMPACT |
| MEASUREMENT UNIVERSE |
| iSDR Rate |
| Material shipped is the correct item, quantity, and CC and shipped to the right customer |
| > 99.75% |
Monthly ISDR Report
| PRI 3 |
| Valid complaints per month as a % of total issues (sum of DSS MIS Elements 21740 and 22002) |
| MRO High Priority -Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in 1 calendar day or less |
| <1 average calendar day (DSS-MIS Data Element 22303) |
| PRI 1 |
| High priority lines issued per month (DSS-MIS Data Element 22302) |
| MRO Routine Priority - Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in 3 calendar days or less |
| ≤ 3 average calendar days (DSS-MIS Data Element 22308) |
| PRI 3 |
| Routine priority lines issued per month (DSS-MIS Data Element 22307) |
| STO Routines (DLA)- Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of STO at Distribution Center to ship in 5 calendar days or less |
| ≤ 5 average calendar days (DSS-MIS Data Element 20805) |
| PRI 3 |
| DLA Routine STO lines issued per month (DSS-MIS Data Element 20803) |
| RDO Routines (MILSVC)- Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of RDO at Distribution Center to ship in 3 calendar days or less |
| < 3 average calendar days (DSS-MIS Data Element 20705) |
| PRI 3 |
| MILSVC Routine RDO lines issued per month (DSS-MIS Data Element 20703) |
| DROs |
| Receipt of DRO at Distribution Center to ship in 21 calendar days or less |
| < 21 average calendar days |
| PRI 3 |
| DRO lines issued per month; HAZMAT and Radioactive Material (RAM) DROs excluded. (Tracked in Distribution Dashboard, Qlik application, and/or other J3 provisioned tool.) |
| FMS MRO High Priority |
| Receipt of MRO at the Distribution Center to ship (or to date of first notice, if NOA) in 3 calendar days or less. |
| ≤ 3 average calendar days. |
| PRI 2 |
| FMS MRO High Priority lines (as defined by DLA Distribution, currently RDD ‘777’, RDD ‘E_’, RDD ‘N_’, Project Code ‘9G_’, and CASREP (11th position of document number is ‘G’ or ‘W’)) received per month. APL Workload data obtained from FMS Qlik application. |
| FMS MRO Routine Priority |
| Receipt of MRO at the Distribution Center to ship (or to date of first notice, if NOA) in 10 calendar days or less. |
| ≤ 10 average calendar days. |
| PRI 3 |
| FMS MRO Routine Priority lines (as defined by DLA Distribution, currently all FMS MROs excluding RDD ‘777’, RDD ‘E_’, RDD ‘N_’, Project Code ‘9G_’, and CASREP (11th position of document number is ‘G’ or ‘W’)) received per month. APL Workload data obtained from FMS Qlik application. |
| MRO Processing (Aged Bank and WIP) |
| Shipments should be completed to standard for each workload category. |
| No more than 5% of total MROs/DROs in Bank and in WIP (combined) older than 30 calendar days. (Note: FMS is the exception and will be deemed “aged” if over 60 days.) |
| PRI 3 |
| Total MRO Bank and WIP, excluding RAD and HAZ (Tracked in Qlik application and/or other J3 provisioned tool.) |
*NOTES:
1. The APL clock starts when the MROs free flow from DAASC into DSS.
5.4 PHYSICAL INVENTORY CONTROL STANDARDS
QUALITY and TIMELINESS**
| ACTIVITY |
| STANDARD |
| APL |
| IMPACT |
| MEASUREMENT UNIVERSE |
Denial Rate
(DSS
| The right quantity, condition code and item is located to fill the MRO |
| ≤ 0.40% |
(DSS-MIS Data Element 26330)
| PRI 2 |
| Total Denials with Management Codes 1, 2, 4, or 5 (WMS-MIS Data Element 26290) divided by the sum of Total MROs Shipped (DSS-MIS Data Element 21740) and Full Denials with Management Codes 1, 2, 4, or 5 (WMS-MIS Data Element 26300) |
| Annual Inventory Schedule |
| Physical Counts completed IAW Government Inventory Plan |
| Within + or – 5% Schedule Adherence and Completion |
| PRI 2 |
| NIINs scheduled annually 1st and 2nd Counts completed within the required fiscal year |
| TPIC G Inventories |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| PRI 1 |
| All items counted at time of annually scheduled TPIC G inventory (Controlled Items – Classified and Sensitive) |
| Radiological |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| PRI 1 |
| All items counted at time of annually scheduled inventory |
Monthly Cyclic Inventory at the EACHES Level
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| > 99.5% at the Eaches level |
| PRI 1 |
| Monthly Total Quantity of eaches associated with Counts with zero adjustments / the total quantity associated with All D8A and D9A adjustment transactions from DSS Adjustment Transaction Record Table. If any month falls below 99.5% accuracy for the month, See Section C-5.4.1 Inventory Program Requirements, paragraphs D and E. |
| High Dollar Value (HDV) >$25K Total Dollar Value Adjustment Reduction |
| $ value of HDV Adjustments FYTD vs. $ value of the Prorated HDV Adjustment Target for the year |
| < of the DLA Distribution HQ established Threshold |
| PRI 1 |
| Cumulative aggregate dollar value of FYTD adjustments assessed Monthly. (NOTE: Threshold established by DLA Dist HQ based on percent reduction from previous FY) |
| High Dollar Value (HDV) >$25K Unit Price Total Number of Adjustments Reduction |
| Number of HDV Adjustments FYTD vs. the number of the Prorated HDV Adjustment Target for the year |
| < of the DLA Distribution HQ established Threshold |
| PRI 1 |
| Cumulative quantity of adjustments of FYTD adjustments assessed Monthly. (NOTE: Threshold established by DLA Dist HQ based on percent reduction from previous FY) |
| Unit Price >$5K - <25K Total Dollar Value Adjustment Reduction |
| $ value of Unit Price Adjustments FYTD vs. $ value of the Prorated Unit Price Adjustment Target for the year |
| < of the DLA Distribution HQ established Threshold |
| PRI 2 |
| Cumulative aggregate dollar value of FYTD adjustments assessed Monthly. (NOTE: Threshold established by DLA Dist HQ based on percent reduction from previous FY) |
| Unit Price >5K - <$25K Total Number of Adjustments Reduction |
| Number of Unit Price Adjustments FYTD vs. the number of the Prorated Unit Price Adjustment Target for the year |
| < of the DLA Distribution HQ established Threshold |
| PRI 2 |
| Cumulative quantity of adjustments of FYTD adjustments assessed Monthly. (NOTE: Threshold established by DLA Dist HQ based on percent reduction from previous FY) |
| Unit Price <$5K Total Dollar Value Adjustment Reduction |
| $ value of Unit Price Adjustments FYTD vs. $ value of the Prorated Unit Price Adjustment Target for the year |
| < of the DLA Distribution HQ established Threshold |
| PRI 3 |
| Cumulative aggregate dollar value of FYTD adjustments assessed Monthly. (NOTE: Threshold established by DLA Dist HQ based on percent reduction from previous FY) |
| Unit Price <5K Total Number of Adjustments Reduction |
| Number of Unit Price Adjustments FYTD vs. the number of the Prorated Unit Price Adjustment Target for the year |
| < of the DLA Distribution HQ established Threshold |
| PRI 3 |
| Cumulative quantity of adjustments of FYTD adjustments assessed Monthly. (NOTE: Threshold established by DLA Dist HQ based on percent reduction from previous FY) |
| Location Accuracy |
| Physical material in location by NSN, Shelf-Life, CC, and Unit of Issue match storage activity locator records |
| >99.5% Accuracy |
| PRI 1 |
| Number of location surveys completed per month; DSS Report: YE8B1 |
| Floor to Book Accuracy (Completeness) |
| # of lines that match balance on file vs. total # of lines inventoried FYTD |
| >99.5% Accuracy |
| PRI 1 |
| Percent Accuracy of Monthly QAE F2B Compliance Samples performed in the QMT |
**All Inventory APLs will be assessed for any month in which they are performed.
5.6 PACKAGING
TIMELINESS *
| ACTIVITY |
| STANDARDS |
| APL |
| IMPACT |
| MEASUREMENT UNIVERSE |
| Packaging/PPP&M Actions |
| Accomplish all packaging actions within 30 calendar days of an item being in-checked and placed into a PPP&M location |
| ≥ 90% in 30 calendar days (while meeting all other contract terms and conditions) |
| PRI 2 |
| PPP&M work orders closed per month (LSBJ screen in DSS). Same measurement as the J3 Operations Update. |
| Packaging/PPP&M Actions |
| Accomplish all packaging actions within 60 calendar days of an item being in-checked and placed into a PPP&M location |
| 100% in 60 calendar days (while meeting all other contract terms and conditions) |
| PRI 2 |
| PPP&M work orders closed per month (LSBJ screen in DSS). Same measurement as the J3 Operations Update. |
C-5.7N MPC
TIMILINESS**
| ACTIVITY |
| STANDARDS |
| APL |
| IMPACT |
| MEASUREMENT UNIVERSE |
| Receipt Processing –MPC Receipts |
| Avg Hrs/Min from Induction Date/Time for DTO materiel and Pick Date/Time for MROs to Manifest Date/Time in less than or equal to 4 business days |
≤ 4 business days each month.
PRI 1
MPC lines received that met the APL divided by the total number of MPC transactions per time period measured.
QMF/program run by DLA HQ J-3 until a more automated reporting process is available
NOTE THAT INVENTORY APLS ABOVE APPLY TO RETAIL INVENTORY REQUIREMENTS AS WELL
TIMELINESS * Retail APLs
| ACTIVITY |
| STANDARDS |
| APL |
| MEASUREMENT UNIVERSE |
| New Procurement Receipt Induction |
| 24 hrs |
| 90% On-Time |
| 15177 |
| New Procurement Receipt Stow |
| 3 days |
| 90% On-Time |
| QMF |
| Customer Return Induction |
| 24 hrs |
| 90% On-Time |
| QMF |
| Customer Return Stow |
| 5 days |
| 90% On-Time |
| QMF |
| DLA STO Receipt Induction |
| 48 hrs |
| 90% On-Time |
| 15577 |
| DLA STO Receipt Stow |
| 3 days |
| 90% On-Time |
| QMF |
| High Pri MRO Processing |
| 1 day |
| 85% On-Time |
| 22306 |
| Delivery Response Time |
| 3 Days |
| 90% On-Time |
| QMF |
| Denial Rate |
| N/A |
| 1.00% On-Time |
| 26330 |
| Re-warehousing DD Pick Created to IA Stow |
| 7 days |
| 90% On-Time |
| QMF |
| Re-warehousing DD Pick Created to DD Delivery |
| 5 days |
| 90% On-Time |
| QMF |
| Re-warehousing DD Delivery to IA Stow |
| 2 days |
| 90% On-Time |
| QMF |
| Re-warehousing IA to IA (Re-ident Requests) |
| 3 days |
| 90% On-Time |
| QMF |
TE 5.0 – Acceptable Performance Levels (APLs)
TE 5.0 - Acceptable Performance Levels (APL)
Defense Logistics Agency Distribution