Solicitation Attachment 2 - PWS.docx

Performance Work Statement (PWS) Combined Joint Task Force (CJTF) Horn of Africa (HOA) (CJTF-HOA) Centrally Managed African Cellular Services (CMACS)

1. Requirement Description: This procurement provides for a centrally managed mechanism to fulfill CJTF-HOA’s recurring requirement for commercial cellular services within the CJTF-HOA Area of Responsibility (AOR). These cellular services are enabled through the provisioning of various tools, such as Subscriber Identity Module (SIM) Cards, expendable and reloadable prepaid phone cards (e.g., Minute Cards), and cellular service plans. CJTF-HOA’s AOR spans multiple countries throughout the Eastern Africa region, each with diverse commercial capabilities and constraints. This requirement provides for central management of this diverse network of commercial cellular service providers, enhancing CJTF-HOA’s ability to rapidly enable cellular services at the speed of the mission.

This requirement is anticipated to be executed via Blanket Purchase Agreements (BPAs) with multiple awardees. While the number of BPAs will be based on the number of awardees selected, the procurement vehicle is collectively referred to as the CMACS BPA. This PWS applies to each individual BPA; however, this PWS may be further refined and tailored among each individual awardee and at the Call Order level. Any individual BPA or subsequent Call Order must remain within the overall scope of work defined under this PWS. All requirements provided under Call Order must be included within the overarching PWS at the BPA level.

As a collective, the CMACS BPA procurement vehicle has a maximum ceiling value of $1,000,000.00. If multiple BPAs are issued to multiple awardees, the Contracting Officer of the overarching BPA may utilize their judgement in establishing maximum ceiling values of the individual BPAs. Based upon utilization, individual BPAs may require a realignment of maximum ceiling value. The Contracting Officer of the overarching BPA may realign this ceiling based upon their judgement; however, the overall maximum ceiling value of the procurement vehicle or “pooled capacity” shall not exceed $1,000,000.00.

2. Objectives: The objectives of this requirement are to provide commercial cellular services to CJTF-HOA stakeholders within the CJTF-HOA AOR, provide a centrally managed mechanism to obtain these cellular services, and provide the incidental administrative, logistical, and technical support to manage the multiple local service providers within the AOR.

3. Scope of Work: The scope of this requirement encompasses the full range of support services and capabilities required to ensure commercial cellular service capabilities for CJTF-HOA within the AOR. This scope includes service enabling tools, such as SIM Cards, Minute Cards, and cellular service plans. This scope also includes incidental administrative, technical, and logistical support services to implement these tools, such as sourcing, delivery, and provisioning. The scope of work does not include any end user devices, such as mobile phones.

4. Geographic Scope: The geographic scope of this requirement is within the CJTF-HOA AOR.

The CJTF-HOA AOR is defined under HOAINST 5100.40G, with the current version dated as 26 March 2024. Any use of the term “CJTF-HOA AOR” within this PWS shall be interpreted consistent with the current version of HOAINST 5100.40G.

HOAINST 5100.40G, Version dated 26 March 2024, defines the CJTF-HOA AOR as follows:

East Africa, including Djibouti and Eritrea. Areas of interest include Burundi, Ethiopia, Kenya, Rwanda, Somalia, South Sudan, Sudan, Tanzania, and Uganda.

The requirement has primary mission locations of Djibouti, Somalia, Ethiopia, and Kenya. The primary mission location may fluctuate based on various factors; however, the primary mission shall be consistent with CJTF-HOA’s AOR.

5. Performance Requirements:

5.1. Task 1 – Incidental Services

The Contractor shall provide for all incidental services necessary to ensure sourcing, delivery, and provisioning of cellular service enabling tools, along with administrative and contractual management. The Contractor shall provide logistical management of the shipping, identifying a point of contact for the tracking of required deliveries. The Contractor shall identify cellular service providers within the countries and regions within the CJTF-HOA AOR and establish supplier relationships necessary to enable rapid procurement of service enabling tools, such as SIM Cards, Minute Cards, and cellular service plans. If any particular country(s) have limited local cellular service providers, the Contractor should establish relationships to ensure reliable and efficient sourcing of service enabling tools, while also striving to ensure affordability. If any particular country(s) have multiple local cellular service providers, the Contractor should establish sourcing procedures which do not solely rely on economic factors, but also prioritize quality, delivery, and reliability. The Contractor shall develop and deliver a quarterly Supplier Management Report. This deliverable shall include current supplier relationships categorized by country, any competitive sourcing procedures utilized (if multiple local suppliers exist), a delivery/logistical summary, any issues with local cellular service providers, market conditions summary (e.g., known service providers or anticipated changes), and a forward-looking summary of the upcoming quarter.

Task 1 Deliverables:

5.2. Task 2 – Cellular Service Catalog

The Contractor shall provide the following cellular services to be tailored on an Order basis:

Minute Card (70 minutes)

Minute Card (70 minutes)

5.3. Task 3 – Technical Support

The Contractor shall provide technical support incidental to the requirements outlined within this PWS. This support is inclusive of initial installation and activation instructions, whether leveraging manufacturer, carrier information, or developing tailored instructions for CJTF-HOA. CJTF-HOA end users will route technical support requests through CJTF-HOA technical personnel. CJTF-HOA technical personnel will request technical support from the Contractor when issues are unable to be resolved. The Contractor shall identify a point of contact available for support via telephone and email. The Contractor shall respond to all technical support requests not later than two business days after request is submitted. The Contractor shall document all technical support services and report details, including at a minimum, time/date of support request, description of the problem, resolution, solutions for minimizing future repeated issues, and any other pertinent details. This Technical Support Summary shall be provided quarterly.

Task 3 Deliverables:

6. Performance Standards:

7. Contractor Personnel:

IAW Public Law 105-270, Section 5(2)(A), Contractors shall not perform inherently Governmental functions. Section 5(2)(A) of this Public Law defines the term “Inherently Governmental Functions” as “a function that is so intimately related to the public interest as to require performance by Federal Government employees”.

Contractor personnel performing services shall comply with Government and installation rules and regulations applicable to conduct, safety, security, and procedures governing site entry and exit.

When performing tasks associated with this PWS, Contractor personnel shall make clear to individuals they deal with that they are Contractor employees and not DoD employees. Contractor personnel shall clearly identify themselves as a Contractor and have a readily distinguishable identification badge.

Contractor personnel cannot manage, supervise, or task DoD civilian employees or military personnel while performing services under this Contract.

Contractor personnel shall not establish an employee-employer relationship with any Government or military personnel. Contractor personnel shall not provide personal services under this Contract.

Contractor personnel cannot make any commitment of US Government funds or resources unless specifically authorized.

8. Period of Performance/Ordering Period:

The Ordering Period for the CMACS BPA is anticipated for five years with no option periods. The Period of Performance for any Call Order shall not exceed five years (inclusive of any optional periods).

9. Contract Type:

The CMACS BPA procurement vehicle utilizes firm fixed price Contract Line-Item Numbers (CLINs). All Call Orders shall be firm fixed price. Unit pricing shall be all inclusive, to include any delivery or incidental services.

10. Place(s) of Performance/Delivery Location(s):

As discussed within Section 4 of this PWS, services provided under this Contract are within the CJTF-HOA AOR. The CJTF-HOA AOR is defined under HOAINST 5100.40G, with the current version dated as 26 March 2024. Any use of the term “CJTF-HOA AOR” within this PWS shall be interpreted consistent with the current version of HOAINST 5100.40G.

HOAINST 5100.40G, Version dated 26 March 2024, defines the CJTF-HOA AOR as follows:

East Africa, including Djibouti and Eritrea. Areas of interest include Burundi, Ethiopia, Kenya, Rwanda, Somalia, South Sudan, Sudan, Tanzania, and Uganda.

The requirement has primary mission locations of Djibouti, Somalia, Ethiopia, and Kenya. The primary mission location may fluctuate based on various factors; however, the primary mission shall be consistent with CJTF-HOA’s AOR.

The anticipated primary delivery location for Call Orders is Camp Lemonnier, Djibouti, addressed as follows:

Government Representative PSC 831 Box 0034

FPO AE 09902