SECTION C - FAC MAINT 70LCHS25RPFB00002 2-27-25 combined.pdf

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SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

TABLE OF CONTENTS

No. Title Page No.

C.1 INTRODUCTION AND GENERAL REQUIREMENTS………………………………. C-2

C.2 DEFINITIONS - TECHNICAL………………………………………………………… C-3

C.3 GOVERNMENT AND CONTRACTOR FURNISHED FACILITIES, EQUIPMENT AND

SUPPLIES………………………………………………………………………………. C-6

C.4 MANAGEMENT RESPONSIBILITIES………………………………………………... C-9

C.5 GENERAL REQUIREMENTS AND PERFORMANCE BASED SPECIFICATIONS... C-12

C-5.A Janitorial Services C-5.B Facilities Maintenance C-5.C Grounds Maintenance / Landscaping C-5.D Environmental & Safety

C.6 CONTRACTOR KEY AND ESSENTIAL PERSONNEL REQUIREMENTS…………... C-12

C.7 PHASE-IN………………………………………………………………………………...… C-19

ATTACHMENTS

C-1 List of Buildings and Structures C-2 Hours of Operation for Buildings C-3 FTC-ADM-44, Survey Report Form C-4 FTC-ADM-1A, FLETC Purchase Requisition (PR) Form C-5 FTC-ADM-61, Service Contract Work Request Form C-6 Government Mechanical Equipment and PM/Materials List C-7 Dumpster Location(s) and Quantity C-8 Schedule of Services (SOS) for Janitorial C-9 Contractor Furnished Materials & Supplies (Most Frequently Used) C-10 Historical Data on Service Call Work C-11 Grounds Maintenance Building/Parcel/Sq. Ft/Acreage C-12 Grounds Maintenance Map of FLETC, Charleston Complex C-13 Grounds Maintenance Map of FLETC, JBC/WS C-14 Preventive Maintenance Guide C-15 Government Property & Equipment

Federal Law Enforcement Training Centers Charleston SC Solicitation 70LCHS25RPFB00002

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C.1 INTRODUTION AND GENERAL REQUIREMENTS

(a) Background

(1) On October 1, 2004, the Federal Law Enforcement Training Center (FLETC) assumed total operational and administrative control of that portion of the old Navy Base identified by legislation as the “Federal Enclave”. The Federal Enclave is now known as the Charleston Federal Law Enforcement Training Center and Federal Complex. The Charleston Complex is unique and unlike the other FLETC facilities.

Not only is Charleston a center for the federal law enforcement agencies, and commercial businesses, all co-located within the Complex footprint. Complex agencies include the Department of State, National Oceanic and Atmospheric Administration (NOAA), U.S. Coast Guard Naval Engineering Support Unit, Department of Justice (Operation Seahawk), U.S. Coast Guard Cutter Station, Maritime Administration (MARAD), National Civilian Community Corps, private tugboat, and ship support companies.

(2) The Charleston Complex hosts a wide range of basic and advanced law enforcement training, with a focus on Maritime Law Enforcement and Security training. The first step in establishing this unique Complex, located on the Cooper River, as a FLETC site was achieved when the U.S. Coast Guard Maritime Law Enforcement Academy was commissioned in December 2004. The second Partner Organization to call Charleston their home is the Administrative Office of the U.S. Courts (USC), U.S. Probation and Pre- Trial Services, when their Academy was established in Charleston in January 2005. Currently, the principal partner organizations at the Charleston campus include U.S. Coast Guard, U.S. Courts, Citizens and Immigration Services, Customs and Border Protection, Immigration and Customs Enforcement, Food and Drug Administration, and the Naval Criminal Investigation Service. State, local, campus, and international police organizations may also train at Charleston.

(b) Scope of Work

The Contractor must be able to provide comprehensive base operating support services to the Charleston Federal Law Enforcement Training Center and its ancillary support facilities located at the Joint Base Charleston/Weapon Station (JBC/WS), Goose Creek, South Carolina. This shall require supervision on a 24 -hour, 7-day-a-week basis. The Contractor shall provide full-service activities to include facilities maintenance, environmental & safety, grounds maintenance & landscaping, and janitorial services as detailed in the sections below.

(c) Introduction

(1) The purpose of this section is to provide general information, facility descriptions, mission statements, and definitions related to the performance of work requirements at the FLETC facility located in Charleston, SC and the JBC/WS in Goose Creek, SC.

(2) Except for Government-Furnished Property (GFP), the Contractor shall furnish all personnel, supervision, management, equipment, materials, transportation, and supplies required to plan, schedule, coordinate and assure effective performance of all required services necessary to provide operational and student support services for the Charleston FLETC Facility.

(3) The Contractor shall always provide a qualified contract manager (on call 24 hours a day) to administer all services described in the following specifications, receive any complaints concerning the contract requirements, and rectify the causes of the complaints.

(d) Facility Descriptions and Mission

(1) Location. The Charleston FLETC facility is located at approximately the southeast corner of the City of North Charleston, SC. The city is located at the intersection of Interstates 26 and 526. Associated

C-3 outdoor firing and driving range facilities are located at the JBC/WS in Goose Creek, SC.

(2) Description. Training for FLETC Charleston is conducted in two locations; the main Complex is approximately 120 acres, located at 2000 Bainbridge Avenue, North Charleston, South Carolina. It is comprised of a Visitors Center, Dormitories for 750 students; a Dining Hall that can feed up to 1,000 students per mealtime; a Classroom building containing 5 each 48-person classrooms, 6 each 30-person classrooms, 44 each 24-person classrooms, 1 each 16-person classroom, 14 each 12-person breakout rooms, and an auditorium; a 100-person conference/training area; an indoor firing range; a Countermeasure/ Virtual Firing Range Facility; a Driver Training Facility with a vehicle maintenance bay; a NEVO Skid Pan area; a Tactical Training Center; multiple Scenario Based Training Areas (SBTA), a Physical Training building with cardio and weight training equipment and mat rooms; an Aquatic Training facility; Practical Exercise areas for land and water based operations; a Student Center with a FLETC Post Office, a FLETC Express Store, deli, movie room, hardwood court, weight rooms, and cardio equipment.

The secondary Complex is approximately 110 acres located on the JBC/WS, 15 miles Northwest of the main Complex. The JBC/WS training area is comprised of 5 outdoor firearms ranges, as well as FLETC and contractor office space.

A listing of existing buildings and structures to be serviced under this contract are in Section J, Attachment C-1.

(3) Mission. The Charleston FLETC facility is responsible for providing basic and advanced law enforcement training programs as well as a variety of support services to various Partner Organizations (POs). The facility houses administrative and instructional staff from FLETC and other Partner Organizations (POs).

(4) Projected workload. The projected workload for this contract is delineated either in the form of historical data or an estimated number of occurrences. The Government will provide the Contractor with a list of Session Start Dates (see Section J, Attachment C-2) and a Training Class Schedule (see Section J, Attachment C-3) for each session which the Contractor shall use in projecting his/her requirements under this contract. Changes to these schedules will be provided to the Contractor immediately upon notification to the Contracting Office. Efforts will be made to notify the Contractor 5 days before the change is to take place, but it should be noted that this is not always possible. Less than 24 -hour notification will be handled as overtime.

C.2 DEFINITIONS – TECHNICAL

(a) Where “as shown”, “as indicated”, “as detailed”, or words of similar import are used, it shall be understood that reference is made to this specification and the drawings accompanying this specification unless stated otherwise.

(b) Where “as directed”, “as required”, “as permitted”, “approval”, “acceptance”, or words of similar importance are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

(c) Contract Discrepancy Report (CDR). A report issued by the Contracting Officer to the Contractor when performance is unsatisfactory. The Contract Discrepancy Report requires the Contractor to explain, in writing, why performance is unsatisfactory, how performance will be returned to satisfactory levels, and how reoccurrence of the problem will be prevented in the future.

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(d) Contracting Officer. The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

(e) Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors.

The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

(f) Contractor Representative. Foreman, supervisor, or key personnel, who has been given the authority, by the Contractor, to act on his/her behalf.

(g) Contracting Officer’s Representative (COR). A person designated by the Contracting Officer to act as the technical representative for this contract and who performs functions such as review or inspection and acceptance of supplies, services, and other functions of a technical nature.

(h) Facility. An establishment, structure, or assembly of units of equipment designated for a specific function.

(i) Frequency of Service.

As needed. In addition to the daily requirement, these services may be required more frequently than others, e.g., services performed after each training session in the Physical Training Complex due to extremely high traffic, or for health purposes (e.g., germ control), etc. Also, services performed as needed due to a spillage (unforeseen soiling) or overflowing waste containers .

Daily. Services performed once each calendar day, seven days per week, including weekends and holidays.

5/Wk. Services performed once each calendar day, Monday through Friday, including holidays unless otherwise noted.

2/Wk. Services performed twice a week, such as Monday and Thursday or Tuesday and Friday.

1/Wk. Services performed 52 times during each 12-month period of the contract at intervals of 6 to 8 calendar days – once per week, e.g., each Wednesday.

1/Mo. Services performed 12 times during each 12-month period of the contract at intervals of 28 to 31 calendar days – once per month, e.g., first Tuesday.

1/Qtr. Services performed 4 times during each 12-month period of the contract at intervals of 80 to 100 calendar days – quarterly, e.g., January, April, July & October.

1/Yr. Services performed once during each 12-month period of the contract at intervals of 365 calendar days annually, e.g., September.

2/Yr. Services performed twice during each 12-month period of the contract at intervals of 160 to 200 calendar days – semiannually, e.g., June and December.

(j) Maintenance. Recurring, day-to-day, periodic, or scheduled work required to preserve or restore a real property facility to such a condition that it may be effectively utilized for its designated purpose; work undertaken to prevent damage to a facility that otherwise would be more costly to restore.

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(l) Performance Requirements. Performance requirements are defined in this contract to mean results or goals to achieved. The requirements have been purposefully defined to give the Contractor sufficient latitude in how it will achieve these results.

(m) Qualified Personnel. “Qualified” is defined here to mean having the education and/or the requisite experience in work as stated in H.6, which can reasonably be expected to enable the person to perform satisfactorily under this contract.

(n) Quality Assurance (QA). A method used by the government to provide some measure of control over the Quality of purchased goods and services received.

(o) Regular Working Hours.

(1) Work performed in the Student Dormitories, Building 1 (Headquarters Building), Building 61 (Main Classroom Building), and Building 16 (Administrative Building) shall take place during the hours from 7:00 a.m. to 5:00 p.m. (except as otherwise noted), Monday through Friday, except Federal holidays. Housekeeping services in Student Dormitories shall also take place in the evenings and on Saturdays and Sundays when turnover volume is high due to classes leaving and incoming classes checking in over weekends.

(2) Work in the Public Access Areas such as the Dining Hall, TV Lounges, Recreational Areas, Entrances, Lobbies, Corridors, Vending Areas, Laundry Rooms, and Public Restrooms shall take place during the hours from 7:00 a.m. to 5:00 p.m., 7 days per week.

(3) The Classroom Building #61 is opened for student use 24 hours a day, 7 days a week. However, the classroom hours of operation are 7:00 a.m. to 5:00 p.m., Monday through Friday, except Federal Holidays. In order not to interrupt classes, cleaning in this building shall take place during the hours from 5:00 p.m. to 7:00 a.m., 5 days per week. However, emergency-cleaning services for unforeseen incidents (spills, etc.), may be required during classroom hours of operation.

(4) The Swimming Pool (Building 59) is open Monday through Friday from 5:00 a.m. to 4:30 p.m. -for training only; and Monday through Thursday from 4:30 p.m. to 6:45 p.m. – recreational for students and staff only; Saturday 10:00 a.m. to 2:00 p.m. – recreational for students and staff only; Sunday Closed and Federal Holidays revert to Saturday schedule except for Thanksgiving, Christmas, and New Years Day – Closed – recreational for students and staff.

(5) The Student Center (Building 46) will be open Monday through Friday from 5:00 a.m. to 9:00 p.m., Saturday from 8:00 a.m. to 8:00 p.m., and Sunday and Holidays from 10:00 a.m. to 8:00 p.m. The FLETC Express Convenience Store will be open Monday through Friday from 7:00 a.m. to 8:00 p.m., and Saturday and Sunday from 10:00 a.m. to 8:00 p.m. Holiday hours will be posted. The Deli will be open Monday through Friday from 6:00 a.m. to 2:00 p.m. and 4:30 p.m. to 8:00 p.m. and closed on the weekends. The Barber Shop is open Monday through Thursday from 4:00 p.m. to 8:00 p.m.

(6) Work outside regular hours. Working in the various facilities, outside the house indicated above requires prior approval from the Contracting Officer and must be clearly justifiable.

(7) See Hours of Operation for FLETC Buildings (Section J, Attachment C-2) for other building hours of operation.

(p) Response Time. Response time is defined as the time allowed the Contractor after initial notification of a work requirement to be physically on the premises at the work site, with appropriate tools, equipment, and

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(q) Management Plan. A detailed description of the Contractor's intended plan for accomplishing work. This Plan is used to ensure that the Contractor has developed sufficiently responsive and cost-effective procedures to deliver adequate services(s). A Management Plan also serves as basic information and reference document describing the methods, procedures, and controls that the Contractor intends to use in providing the required services.

C.3 GOVERNMENT AND CONTRACTOR FURNISHED FACILITIES, EQUIPMENT AND SUPPLIES

(a) Government Furnished Property, Equipment, Material and Services. In accordance with “Government Furnished Property” in Section I, the Contractor shall utilize all Government owned facilities, equipment, materials, and utilities in connection with this contract. Land, facilities, equipment, material, and utilizes provided by the Government will be used only for performance of work related to this contract. All such facilities, equipment, and materials will be provided in “as is” condition. The Contractor shall provide an updated listing on an annual basis, or when receipts and transfers warrant an update for GFP and Equipment identified in Section J, Attachment C-15. The Contractor listing shall include:

(1) Contract Number and Name

(2) Property Number

(3) Property Nomenclature, Serial Number and Model Number

Upon commencement of work, the contractor shall submit a Property Control Plan that describes how it will manage all GFP and GFE under this contract. Within 15 days from date of award, 2 copies of the property control plan shall be submitted in writing, to the Contracting Officer for approval. The requirements for a property control plan shall be included in all subcontracts. The Contractor shall provide updated/revised copies to the Contracting Officer 5 workdays prior to any planned change (subject to Government acceptance).

The plan shall include, but is not limited to the following items:

(1) Overall GFP and GFE management/administration

(2) Description of all equipment by name, function, capacity (if applicable) and whether it is owned

(give age, if owned), leased, rented, or other and the estimated quantity range of each type of equipment.

(3) Address specific security techniques/procedures for the accounting, utilization, protection, storage, and disposal of GFP and GFE.

(4) Address Property Custodian duties/responsibilities.

Upon completion of this contract the Contractor shall submit, in a form acceptable to the Contracting Officer, inventory reports covering all items of Government property not consumed in the performance of this contract.

(1) Government Furnished Facilities. The Government will furnish or make available to the Contractor the facilities and lay down areas described in Section J, Attachment C-1. The Contractor shall be responsible and accountable for such facilities accepted for use and shall take necessary precautions to prevent fire hazards, odors, and vermin. Custodial/janitorial services for Government furnished facilities shall be provided by the Contractor. The Government may take such improvements and alterations, as it may deem necessary or desirable including improvements and alterations necessary to conform to applicable health and sanitary requirements. The Contractor shall not construct any new building facilities or structures on Government property nor make any structural changes or alterations on the provided buildings without the express written approval of the Contracting Officer.

Any such modifications or alterations approved by the Government will be made at the expense of the

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Contractor. Structural repairs required during the term of the contract shall be reported to the Contracting Officer for appropriate action. The Contractor shall reimburse the Government full cost of the repairs not attributable to fair wear and tear. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of repairs caused by negligence or abuse on its part, or on the part of its employees.

(a) Janitorial Closets. Janitorial closets and/or linen storage areas for the use of the Contractor are provided at various, but not all, facilities to be cleaned. The exact location of these spaces will be identified by the Contracting Officer. These spaces provide minimal storage space for materials, supplies and cleaning gear. Deep sinks will be provided in most facilities either in the janitorial closet or restroom. The Contractor shall maintain these spaces, so they are clean, safe, and free of fire hazards. The Contractor shall clean and sanitize sinks and fixtures and adjacent floor and wall areas where water is obtained, and cleaning solutions disposed.

The Government will not be responsible for the Contractor’s supplies, materials, equipment, or personal belongings. These areas are subject to Government inspection at all times. The Contractor shall ensure that unsanitary or hazardous conditions do not exist and that such conditions are immediately corrected upon request.

(b) Contract Manager Office Space. Contract Manager office space will be provided to the Contractor.

(c) Miscellaneous Space. Space for shipping/receiving, equipment issue, storage, registration office and other functions will also be made available. Office space will also be available at the Joint Base Charleston for personnel assigned there.

(d) Storage. The Government will furnish the Contractor space for the storage of an inventor of bulk supplies, replacement parts, and the equipment which is to be used in performance of work under this contract. Cited storage facilities shall be used exclusively for the purpose of this contract only. The Contractor shall maintain this space in a neat and orderly condition.

The Government will not be responsible for damage or loss to the Contractor’s stored supplies, materials, replacement parts, or equipment.

(e) The Contractor shall maintain these spaces in a neat and orderly condition, so that they are clean, safe, free of fire hazards, and meet all applicable Environmental Protection Act (EPA) standards. The Contractor shall correct unsanitary or hazardous conditions immediately.

(2) Government Furnished Equipment (GFE). Only a government furnished computer will be provided as part of this contract to carry out work necessary for this contract. No other GFE will be provided.

(3) Government Furnished Supplies. The Government will furnish or make available to the Contractor all registration supplies, classroom supplies, and materials necessary for student training. The Contractor shall retain signed delivery receipts for Government furnished consumable supplies delivered and used at the contract site, be responsible and accountable for such supplies and materials accepted for use and shall take adequate precautions to prevent loss, damage, or theft. When a Government furnished item is needed, the Contractor shall prepare a FLETC Purchase Requisition (PR) FTC-ADM-1A (Section J, Attachment C-4) indicating the nomenclature, make, model, and cost of the needed materials or parts. The Contractor shall send the PR to the Contracting Officer for approval and Government procurement. Upon completion or termination of this contract a joint inventory shall be conducted by the Contractor and the Contracting Officer, if necessary, of all unused Government furnished materials. The Contractor shall be held liable for all materials, which cannot be accounted for by issue/use documentation.

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(4) Availability of Utilities. The Government will furnish, at no cost to the Contractor, the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, natural gas, fresh water, and sewage service. Information concerning the location of existing outlets may be obtained from the Contracting Officer. The Government will contract for, and pay for, approximately 35 local telephone lines. It shall be the Contractor's responsibility to monitor and supervise the use of the government-furnished telephone(s). Utilities used by the Contractor shall only be used for performance of work related to this contract.

(5) Accountability of Government-Furnished Items. Government-furnished property and equipment shall not be removed from the Charleston FLETC facility. As scheduled in the phase-in plan, the Contractor and Contracting Officer shall inventory all Government-furnished property and equipment. The Contractor and the Contracting Officer shall jointly determine the working order of all equipment. Items of equipment not in working order and any discrepancies beyond fair wear and tear will be noted and certified by all parties upon completion of the inventory. The Contractor shall sign receipts for the items in accordance with the provision entitled “Phase-In/Phase Out” in Section H.

(6) Salvage Materials. All materials and equipment that are removed or disconnected but are not specifically indicated or specified for reuse shall remain the property of the Government.

Government furnished items no longer needed by the Contractor shall be delivered by the Contractor to the location on Center designated by the Contracting Officer.

(7) Contractor Furnished Property and Supplies. The Contractor shall furnish all consumable supplies except for those specifically identified in the contract as Government furnished. The Contractor shall also be responsible for replacing any GFE accepted for its exclusive use that later becoming unrepairable. Section J, Attachment C-10 represents a list of most frequently used material and supplies. Other supplies are discussed below.

(a) The Contractor shall provide, in support of Contractor operations all collateral office furniture and equipment such as desk, file cabinets, computers, calculators, copy machines, consumable and general office supplies.

(b) The Contractor shall be responsible for providing equipment and materials, not provided as GFP as necessary to fulfill the requirements of the contract. All equipment (initial or replacement) furnished by the Contractor shall be in in good working condition and subject to approval of the Contracting Officer prior to any purchase.

(8) The Contractor shall provide:

(a) Janitorial supplies and equipment (mops, brooms, buckets, chemicals, detergents, vacuum cleaners, floor polishers, light bulbs etc.).

(b) All tools, supplies, and equipment required for preventative maintenance, incidental and minor repairs.

(c) All tools, supplies and equipment required for vehicle support and minor repairs .

(d) All tools, supplies and equipment other than Government Furnished Equipment (GFE), which are required for the operation of the Dining Hall.

(e) Consumable supplies (napkins, paper towels, toilet paper, etc.).

(f) Vehicles (Unless otherwise indicated in the following sub-sections, the Contractor shall provide all vehicles necessary for the performance of this contract.)

(g) Cellular phones for all management staff, transportation, and delivery drivers.

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C.4 MANAGEMENT RESPONSIBILITIES

The Contractor shall manage the total work effort associated with the Facility Operating Support Services required herein to assure fully adequate and timely completion of these services. Included in the function will be a full range of management duties including, but not limit to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein.

• Contractor Project Manager Responsibilities

• The Contractor shall designate in writing to the Contracting Officer a competent and responsible Project Manager and an Assistant Project Manager. These individuals shall be responsible for the overall management and coordination for the work required under this contract and shall act as a central point of contact with the Government. They shall have the authority to speak for and act for the Contractor in all matters related to providing services under this contract. The Contractor shall include in the designation letter any limitations on the Project Manager’s ability to bind the Contractor to changes or adjustments. During normal duty hours the Project Manager or Assistant Project Manager shall be on site and available within 30 minutes notice to meet on the facility with the Government personnel designated by the Contracting Officer to discuss problem areas. After normal duty hours, the Manager or designated Alternate shall be available on the facility within 2 hours.

• Prior to contract start date, but no later than at the post-award conference, the Contractor shall provide the Contracting Officer in writing, the name(s) of the designated on-site Manager and Alternate(s) who shall act for the Contractor when the Manager is absent, the telephone number(s) at which contact may be made at all times, the assigned normal area of responsibility, and background. Any desired changes to this information must be provided to the Contracting Officer in writing prior to making such changes.

• Work Control

• The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports of status of service call work items shall be provided when requested by the Contracting Officer.

• The Quality Control Manager shall ensure work performed by the Contractor is accomplished in accordance with guidelines as specified within the contract. This includes but is not limited to work performed by the Facilities and Grounds Maintenance staff, as well as subcontractors hired by the contractor.

• Performance Evaluation Meetings. The Contractor’s representatives shall meet with the designated Technical Representative(s) and the Contracting Officer bi-weekly. A mutual effort will be made to resolve all problems identified. Written minutes of these meetings prepared by the Contractor, shall be provided to the Contracting Officer. Should the Government not concur with the minutes, it will provide any areas of disagreement within 3 working days of receipt of the minutes.

• Partnering Meeting / Quality Control Meeting: While the Government does not seek to be prescriptive, it is noted that live, interactive meetings, including updates, reports and trend analysis on the varying

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BPA programs areas have been shown to hold significant value in meeting the Government's desired performance levels in this area. It is expected that the monthly partnering meetings will be vital in establishing a complete understanding by all stakeholders of the government's key performance strategic requirements.

The written minutes of these meetings will be prepared by the Contractor and delivered to the CO or their designee no later than 3 business days after the meeting(s).

Day to Day / Emergency Communications: While all FLETC measures are important, it is imperative that the Contractor understands the government’s commitment to tenant satisfaction. In order to improve the customer experience, it is necessary that the Contractor ensure that accurate and timely communications on events that have a global impact on the tenant environment are communicated to FLETC. Examples of such events include but are not limited to the following:

• Equipment failures or design flaws that impact ability to maintain proper temperature and humidity for the entire building, floor, tenant area or computer rooms.

• Elevator entrapments or failures

• Power Outages

• Water Outages

• Fire Alarm activations

• Tenant complaints received via a WebTMA bounce back survey, e-mail, phone call, or verbally to a member of the contractor’s team.

• Tenant service Requests that have not been completed within prescribed time frames established in the Performance Work Statement (PWS)

• Major Water leaks that have migrated to tenant work areas

• Failure of security control systems that have an impact on authorized tenant’s ability to access control to parking areas or buildings.

• Standards of Conduct. The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity and for taking such disciplinary action against his/her employees as may be necessary. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the FLETC Facility and the Federal Government. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct. The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government.

• Management Plan & Method of Operation.

• The Contractor shall submit a Management Plan in duplicate for the Contracting Officer’s approval within 30 days after award of contract, 30 days after the exercise of the option to renew and whenever the methods, procedures, or controls used are changed by the Contractor. Once approved, all work shall be performed in strict compliance with the Management Plan to facilitate the Government’s inspection of the work.

• The Contractor shall not make any changes to the Management Plan without prior approval of the Contracting Officer. In any circumstance in which contract specifications conflict with the Management Plan, the contract specifications shall take precedence.

• Disruption of Contractor Work Schedule. The Contractor shall promptly notify the Contracting Officer when it appears that Government activities or personnel or other Contractor’s projects are hindering the effective execution of his/her work efforts.

• Safeguarding of Government Property. The Contractor shall be responsible for safeguarding all Government property and securing facilities, equipment, and materials at the end of each work period.

During execution of the work, the Contractor shall take special care to protect Government property

C-11 including furniture, walls, floor covering, baseboards and other surfaces. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement if necessary. In all instances where Government property or equipment is damaged by Contractor employee(s), a full written report of the facts and extent of such damage shall be submitted to the Contracting Officer within 24 hours of occurrence.

• Conservation of Government Utilities. The Contractor shall actively participate in all energy conservation efforts and programs and shall instruct employees in utilities conservation practices. Lights shall be used only in areas where and when work is actually being performed. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall only be adjusted by maintenance personnel. Doors shall be kept shut to prevent an imbalance of HVAC systems. Water faucets or valves shall be turned off after required usage has been accomplished.

• Safety and Environmental Requirements. The Contractor shall comply with all fire/safety and environmental regulations, which includes National Fire Protection Association, Occupational Safety and Health Administration, Environmental Protection Agency, and Federal, State and Local environmental/safety regulations (Section C-5.D for additional requirements). The Contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of Contractor and Government personnel performing in any way under this contract. The Contractor shall perform safety site visits on all jobs.

• Disaster Preparedness Plan. The Government must plan, in advance how it will meet mission requirements in the event of mobilization, natural disaster or labor disputes. The Government must be able to react to such events without undue delay. Sudden or unusual events could result in a great impact upon Contractor performance and contract requirements.

• In the event of warnings of impending disaster situations such as severe weather, terrorism, acts of war, severe fire, etc., the Contractor may be required to provide additional services to protect Government property and personnel.

• Within 15 calendar days prior to the start of this contract, or as otherwise directed by the Contracting Officer, the Contractor shall submit a Disaster Preparedness Plan to the Contracting Officer. This plan shall outline the Contractor's procedures for meeting contract requirements under the following circumstances:

• Natural disasters such as severe weather, major incapacitating storms, floods, and earthquakes.

• Labor disputes and strikes.

• Mobilization or sudden buildup of students and Government personnel.

• Pandemics (i.e., “swine” or “bird” flu, COVID etc.)

• Shutdown of the FLETC for any reason.

• The Contractor’s Disaster Preparedness Plan shall include procedures for maintaining Contractor personnel on site to continue essential services up until any necessary evacuation takes place and for returning necessary personnel to the work site on a prompt basis for any services required to return the Center to operational status. The minimum elements of the contingency plan shall consist of:

• Minimum staffing requirements.

• Designated staff positions for remaining on-site until evacuation.

• Replacement or supplemental staff to meet emergency requirements.

• Safeguarding Contractor personnel who remain until evacuation time.

• Maintaining supply lines or obtaining emergency supplies.

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• Continuing essential services in the event of equipment damage or disruption of utilities and/or water supply.

• Maintaining a list of evacuation destinations.

• Contact information for recall of all essential personnel for post disaster services.

• Procedures for rescheduling postponed services.

• The Contractor shall initiate these emergency services based on verbal Notice to Proceed (to be followed in writing within 72 hours) from the Contracting Officer. The Government will equitably compensate the Contractor for such services rendered under this contract. The Government reserves the right to take over or supplement performance of these services. The Contractor agrees under such circumstances, to permit the Government to use any essential Contractor furnished property. The Government will equitably compensate the Contractor for use of such property.

• Drug Free Workplace Plan. Within 15 days prior to contract start date or as otherwise directed by the Contracting Officer, the Contractor shall submit a Drug Free Workplace Plan to the Contracting Officer for approval. The plan details the Contractor's plan for identifying drug ab users and eliminating drug users for positions that involved health, safety, and security. The Government will not pay for the testing of Contractor employees for controlled substances.

• Performance Requirements. This is a “performance based” requirement description, therefore an estimated number of occurrences (frequency) will not be provided for each performance element. The projected workload for these requirements shall be based upon the physical characteristics of the FLETC grounds, climate conditions and history, and the contractor’s proposed process to achieve the desired performance objective. The Government’s focus will therefore be centered on the performance objectives provided in the Performance Requirements Summary, Section J, Technical Exhibit E-1. New and renovated facilities at the FLETC will be completed and occupied during the course of this contract. Work required to support new or changed facilities will be included within the contract as needed by contract modification in accordance with the “Changes” clause. The Contractor is fully responsible for providing in a relia ble, timely manner all the services necessary to ensure the successful operation of the Department of Homeland Security Facility and in such a fashion as to not impact the operations of the training facility or disrupt its programs.

The requirements outlined in Section C state the performance requirements to be achieved by the Contractor. The Contractor shall confirm and provide service for each of the responsibility areas listed in Section C.5.

C.5 GENERAL REQUIREMENTS AND PERFORMANCE BASED SPECIFICATIONS

This section contains the following sub-sections:

C-5.A Janitorial Services C-5.B Facilities Management C-5.C Grounds Maintenance/Landscaping C-5.D Environmental & Safety

Each sub-section contains a separate functional area with its own Table of Contents, a detailed description of the Work to be performed and is structured into the same 5 major areas as outlined in C.1 through C.5. For example, Janitorial Services is sub-section C-5A. Sub-sections may also be subdivided as follows:

C-5.A.1 General Requirements discusses the statement of work for the functional area.

C-5.A.2 Definitions, which are specific to the functional area.

C-5.A.3 Government and Contractor Furnished Facilities, Equipment, and Supplies, which are specific to the functional area.

C-5.A.4 Management Responsibilities, which are specific to the functional area.

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C-5.A.5 Performance Specifications, which describe the Government’s requirements in terms of the facility’s needs rather than in terms of a precise description of the work to be done.

The responsibilities specified in these functional areas are not in lieu of, but rather in addition to the Contractor’s responsibilities outlined in Sections C.1 through C.4.

C.6 CONTRACTOR KEY AND ESSENTIAL PERSONNEL REQUIREMENTS

The Contractor must provide all management, supervision, labor, subcontracts, materials, equipment, and supplies as necessary to meet all the requirements and objectives as detailed within this PWS. A staffing plan shall be included as a portion of the Contractor’s Management Plan including key personnel and qualifications. Each Contract employee shall sign in when arriving and departing the facility daily and follow card access requirements as directed by the CO or designee. The Contractor shall fill out a form (Record of Time of Arrival and Departure from Building) or other designated form for use in recording presence each calendar week and certifies in writing on each form that the information shown is true and correct within 5 business days of the end of the work week.

The Contractor shall provide copy of Forms to FLETC COR monthly or upon request. All key and essential personnel shall have proficiency in oral and written communications in English. The Contractor must propose and adhere to a staffing and subcontractors/Contractor Team Arrangements (CTA) that provides sufficient numbers of personnel at the various levels of expertise to ensure all requirements of this BPA are achieved. Provide qualified staff and onsite personnel to ensure services are continued without disruption to the tenant. The Contractor must be able to respond immediately to a variety of service requests involving multiple trades, including the operation, troubleshooting, and maintenance of building control and energy management systems. The labor categories in the staffing and subcontractors/Contractor Team Arrangements (CTA) shall correlate with the categories in the Service Contract Act Directory of Occupations. Personnel must be properly licensed and certified to work on facility systems or equipment for which licensed and or certified personnel are required by Federal, State, or local law, codes, or ordinances. Any qualitative or quantitative changes to the proposed staffing or identified subcontractor (including both the number of personnel, qualifications, and/or the areas of expertise or disciplines) must be approved by the COR. Approval may be contingent upon an equitable adjustment in BPA payment. Prolonged and/or unjustified vacancies beyond two (2) months may result in an equitable adjustment or payment deduction.

The contractor must submit emergency contact information for key personnel (including subcontractors, as applicable) to the COR or designee during the Transition Phase A copy of the SCA Directory of Occupations can be found at this link:

https://www.dol.gov/whd/regs/compliance/wage/SCADirV5/SCADirectVers5.pdf .

Contractor shall assign to this contract, Key and Essential Personnel. The Contractor shall submit a resume in the format shown in Section J Exhibit I-3 for all key personnel. It should be noted that all required licenses and certifications must remain current during the life of the contract. See Section I, HSAR Clause 3052.215-70, KEY PERSONNEL OR FACILITIES, for assignment of the Contractor’s Key Personnel. Key and Essential Personnel shall have at a minimum, the following qualifications:

1) Project Manager

(a) Shall possess at least ten (10) years of recent O&M/Facilities management type experience with seven (7) recent years in a project management/supervisory role with experience in Federal Contract management and supervision of facility operations. It is highly desired that this experience includes facilities in adult education resident facilities, facility maintenance, food services, housekeeping and human resources at facilities having the approximate size, characteristics, and service mix as our FLETC Complex.

(b) Shall have basic computer skills to include the ability to input data into the system and generate various reports and correspondence as required.

Federal Law Enforcement Training Centers Charleston SC http://www.dol.gov/whd/regs/compliance/wage/SCADirV5/SCADirectVers5.pdf

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(c) Resume must include:

• The full name of the proposed project manager.

• A detailed description of the previous ten (10) years’ employment history of the proposed project manager.

• The names and addresses of the companies for whom the proposed project manager worked in a management/ supervisor role for the past seven (7) years, along with the names and telephone numbers of the immediate supervisors.

2) Alternate (Assistant) Project Manager

(a) Shall possess at least five (5) years of recent O&M/Facilities management type experience with five (5) recent years in a project management/supervisory role with experience in Federal Contract management and supervision of facility operations. It is highly desired that this experience includes facilities in adult education resident facilities, facility maintenance, food services, housekeeping and human resources at facilities having the approximate size, characteristics, and service mix as our FLETC Complex.

(b) Shall have basic computer skills to include the ability to input data into the system and generate various reports and correspondence as required.

(c) Resume must include:

• The full name of the proposed project manager.

• A detailed description of the previous five (5) years’ employment history of the proposed project manager.

• The names and addresses of the companies for whom the proposed project manager worked in a management/ supervisor role for the past five (5) years, along with the names and telephone numbers of the immediate supervisors.

3) Quality Assurance/Quality Control Manager

(a) Shall possess at least five (5) years of recent (within the past 10 years) responsible experience in the inspection and oversight of facility related work including maintenance, repairs, and preventative maintenance.

(b) Should have demonstrated skills and knowledge in the written documentation of work acceptance, rejection, and noted deficiencies. This includes work performed by the Facilities and Grounds Maintenance staff as well as subcontractors hired by the Contractor.

(c) Shall possess a demonstrated knowledge of applicable codes and regulatory requirements, including but not limited to, the International Building Code, National Electric Code, National Fire Protection Code, and various Federal, State and Local code requirements.

(d) Shall have basic computer skills to include the ability to input data into the system and generate various reports and correspondence as required.

4) Environmental/Safety Manager

(a) Must adhere to all the qualifications listed in Section C-5.D.2 (Environmental and Safety).

5) Facility/Operations Manager

(a) Shall possess at least five (5) years of recent (within the past 10 years) responsible experience in the management and supervision of complex commercial and institutional facilities involving facility operations and maintenance of the approximate size and characteristics of the FLETC Complex.

(b) Should have demonstrated skills and knowledge in planning for and establishing the management and structural organization needed to operate and repair complex mechanical, electrical, and plumbing systems. At a minimum must have specific experience in financial reporting, plant operations, preventative maintenance programs, work scheduling, and quality control systems.

(c) Shall have basic computer skills to include the ability to input data into the system and generate various reports and correspondence as required.

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6) Production Control Clerk

(a) Individual must have three (3) years’ experience performing activities listed in (b) below and be proficient in MS Office and be proficient in oral and written communications in English.

(b) The Service Order Dispatcher / Production Control Clerk is responsible for:

• Receiving, recording, and distributing work orders utilizing Maintenance work order systems, to service groups or crews upon customer requests. Customers include building tenants, visitors, government officials, or property management.

• Records information, such as name, address, article to be repaired or service to be rendered, prepares work orders and distributes them to service crew or group.

• Dispatches and ensure satisfactory performance of service, keeps record of service requests and work orders, and may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment. He or she may perform any combination of the following duties: compile and record production data from customer service.

• Requests, work tickets, asset specifications, and individual worker production sheets following prescribed recording procedures and using different word processing techniques.