SAQMMA17R0202__7-25-17.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

5. SOLICITATION NUMBER

SAQMMA17R0202

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

07/18/2017

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

JoAnn Stewart

b. TELEPHONE NUMBER (No collect calls) 703-875-6646

c. EMAIL stewartj@state.gov

8. OFFER DUE DATE / LOCAL

TIME

CODE LMAQM

OFFICE OF ACQUISITION MANAGEMENT (A/LM/AQM)

PO BOX 9115, ROSSLYN STATION

US DEPARTMENT OF STATE

ARLINGTON, VA 22219

9. ISSUED BY UNRESTRICTED OR X SET ASIDE: 100.00 % FOR

X SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS: 541930

SIZE STANDARD: $541,930

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

HRESDCODE15. DELIVER TO

ENTERPRISE SERVICES DIVISION (HR/EX/ESD)

2401 E STREET, NW

SA-1, H804E

WASHINGTON, DC 20522

CODE LMAQM16. ADMINISTERED BY

OFFICE OF ACQUISITION MANAGEMENT (A/LM/AQM)

PO BOX 9115, ROSSLYN STATION

US DEPARTMENT OF STATE

ARLINGTON, VA 22219

FACILITY

CODE

CODE

Contact Duns Telephone No.

17a. CONTRACTOR/OFFEROR RMGFOCODE18a. PAYMENT WILL BE MADE BY

GLOBAL FINANCIAL SERVICES CENTER, CHARLESTON,

SOUTH CAROLINA

PO BOX 150008; Fax To: 1-866-483-3436

ATTN: OFFICE OF CLAIMS

CHARLESTON, SC 29415-5008

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Line Items Section

25. ACCOUNTING AND APPROPRIATION DATA

See Line Item Detail

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCES FAR 52.212-1, 52.212-4, FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4, 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. OFFER DATED . YOUR OFFER ON

SOLICITATION (BLOCK 5) INCLUDING ANY ADDITIONS OR CHANGES WHICH

ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT)

Reaver Clements 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

SAQMMA17R0202

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 02/2012) BACK

Table of Contents

Section Description Page Number

B Supplies or Services and Prices/Costs B-004 MINIMUM AND MAXIMUM CONTRACT AMOUNTS (Indefinite Quantity Contract) B-008 TRAVEL COSTS (Time-and-Materials/Labor-Hour)

C Descriptions/Specifications/Statement of Work E Inspection and Acceptance

52.246-6 Inspection - Time-and-Material and Labor-Hour (May 2001) F Deliveries or Performance

52.242-15 Stop-Work Order (Aug 1989) 52.242-17 Government Delay of Work (Apr 1984)

F-006 PERIOD OF PERFORMANCE

G Contract Administration Data

652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

01INV DEPARTMENT OF STATE INVOICE INSTRUCTIONS

G-001 ORDERING PROCEDURES

G-002 CONTRACT ADMINISTRATION DATA

H Special Contract Requirements

652.204-70 DEPARTMENT OF STATE PERSONAL IDENTIFICATION CARD POLICY AND

PROCEDURES (FEB 2015)

H-004 CONTACT INFORMATION FOR SENSITIVE AND/OR OPERATIONAL POSITIONS

H-009 CONTRACTOR IDENTIFICATION

H-016 KEY PERSONNEL

H-020 SAFEGUARDING INFORMATION

H-024 NONPAYMENT FOR UNAUTHORIZED WORK

H-032 ORGANIZATIONAL CONFLICT OF INTEREST - General

I Contract Clauses 52.204-2 Security Requirements (Aug 1996) 52.224-1 Privacy Act Notification (Apr 1984) 52.224-2 Privacy Act (Apr 1984) 52.227-14 Rights in Data - General (May 2014) 52.232-18 Availability Of Funds (Apr 1984) 52.237-3 Continuity Of Services (Jan 1991) 52.243-3 Changes - Time-and-Material or Labor-Hours (Sept 2000) 52.204-14 Service Contract Reporting Requirements (Oct 2016) 52.204-15 Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Oct 2016) 52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders--Commercial Items (Jan 2017) 52.215-2 Audit and Records - Negotiation (Oct 2010) 52.215-19 Notification of Ownership Changes (Oct 1997) 52.217-8 Option to Extend Services (Nov 1999) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) 52.232-32 Performance-Based Payments (Apr 2012) 52.232-35 Designation of Office for Government Receipt of Electronic Funds Transfer Information (Jul 2013)

652.237-72 OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE (FEB

2015)

652.243-70 NOTICES (AUG 1999)

J List of Attachments K Representations, Certifications, and Other Statements of Offerors or Respondents

52.212-3 Offeror Representations and Certifications--Commercial Items (Jan 2017) L Instructions, Conditions, and Notices to Offerors and Respondents

652.206-70 ADVOCATE FOR COMPETITION/OMBUDSMAN (FEB 2015)

M Evaluation Factors for Award

001 0.00 EA

Doc Ref No:

Delivery Date FOB:

1.1 SUPPLIES OR SERVICES AND PRICES OR COSTS

SMALL BUSINESS SET-ASIDE - 100 PERCENT

Offers are solicited only from small business concerns. Offers received from concerns that are not small busi-ness concerns shall be considered nonresponsive and will be rejected. Any award resulting from this solicita-tion will be made to a small business concern.

CONTRACT TYPE

The U.S. Department of State contemplates a single award of a labor hour with cost reimbursement travel, resulting from this solicitation for assistive devices, Interpreter services, support person(s), support personnel , information and technology for workplace adjustments and accessibility. The services will be required within the continental United States and at various international Em-bassies and/or Consulates as well as field locations worldwide for deaf Government employees.

SCHEDULE OF SERVICES

The offeror shall fill in the pricing as appropriate contain under Attachment A. The Government reserves the right to order above or below the quantities, limited only by the order ceiling price.

PRICE AND PAYMENT

For Domestic assignments, the United States Department of State (DOS) will pay for services under this con-tract on an fixed priced hourly-labor rate at a base of 2 hours (minimum) with increments of ½ (half) hour addi-tions.

For TDY assignments, the United States Department of State (DOS) will pay for services under this contract (1) a fixed daily rate based on nine (9) hours of work for days where services were actually rendered according to TDY dates (not including travel dates), although the hours need not be consecutive, (2) any additional hours worked beyond nine (9) hours on an hourly basis, (3) any stipends as applicable and authorized by this contract, and (3) reimbursement for any travel-related costs incurred in accordance with the Federal Travel Regulation (FTR). All payments will be made in United States dollars.

The pricing should cover services for base and four option years in the following format under Attachment A.

B-004 MINIMUM AND MAXIMUM CONTRACT AMOUNTS (Indefinite Quantity Contract)

SAQMMA17R0202

Line Item Summary

Solicitation Number:

SAQMMA17R0202

Contract Number: Title: SIGN LANGUAGE SERVICES Date of Solicitation:

07/18/2017

Line Item No. Description Quantity Unit Unit Price Total Cost

Per FAR 52.216-22 "INDEFINITE QUANTITY," the minimum for this indefinite quantity contract shall be any quantity or combination of supplies and services equal to the amount(s) set forth below.

$[AMOUNT]

The maximum for this indefinite quantity contract (including options) shall be any quantity or combination of supplies and services equal to $[AMOUNT].

(end of clause)

B-008 TRAVEL COSTS (Time-and-Materials/Labor-Hour)

(a) Except as otherwise provided herein, the Contractor shall be reimbursed for its reasonable actual travel costs in accordance with its usual accounting practices consistent with FAR Subpart 31.2, specifically FAR 31.205-46. Travel must be directly related to and required for performance of this contract, and authorized in advance and in writing by the Contracting Officer's Representative (COR). In no event shall costs associated with employee commuting be reimbursable as a direct cost under this contract.

(b) Travel costs shall not be burdened with any indirect costs unless specifically allowable in accordance with the Contractor's usual accounting practices consistent with FAR Subpart 31.2. In no event shall travel costs be burdened with fee/profit.

(c) The Contractor shall include a breakout of all authorized travel expenses as an attachment to his invoices.

Administrative support (coordination of travel arrangements, etc.) will be the responsibility of the Contractor.

(d) Should any Contractor personnel be requested to perform in any area which has been determined by the De-partment of State to be a hazardous duty area, hazardous duty premium pay if and to the extent requested and allowed, will be payable at the same rate as would be given to Department of State direct-hire employees pursu-ant to Chapter 650 of the U.S. Department of State Standardized Regulations (Government Civilians, Foreign Areas).. Hazardous duty premium pay shall not be burdened with any indirect costs (e.g., overhead, G and A) or fee/profit.

(e) When local travel between the Contractor employee's regular place of performance and other locations is specifically authorized by the COR, transportation expenses shall be allowable costs under this contract. For the purposes of this clause, local travel means travel within a 50 mile radius of the Contractor employee's regular place of performance and does not include daily commuting or associated costs.

(f) For travel where use of a personal automobile has been specifically authorized by the COR, reimbursement shall be computed on the basis of actual miles traveled from starting point to destination. Other related miscel-laneous expenses, such as tolls and parking fees, incurred in the performance of tasks authorized under this con-tract, will be reimbursed. Car rentals require advance approval by the COR and will be authorized only when consistent with good business practice. Allowable costs shall not exceed the actual cost of renting a compact automobile (a maximum of one for four Contractor personnel), unless extenuating circumstances (e.g., excess baggage) require other arrangements and subsequent COR approval is obtained.

(g) The Government will reimburse the Contractor for Contractor employee's travel time to or from other au-thorized work locations; except that for labor categories which are exempt from the Fair Labor Standards Act (FSLA), a reimbursement will be allowed only for travel during the employee's regular working hours. The Contractor will not be reimbursed for time spent in stand down or temporary layovers for the convenience of the Contractor by FLSA exempt contractor employees except as authorized by the Federal Travel Regulations.

(h) The Contractor shall be responsible for ensuring that all personnel who will be required to travel outside the United States have current and valid passports. The Contractor shall also be responsible for obtaining any visas required for travel to foreign countries under this contract. The Contractor shall make no direct labor charges for obtaining/maintaining passports and/or visas.

(end of clause)

TRAVEL COSTS

a) Travel under this contract is defined as Contractor air and ground transportation, lodging, meals and incid-ental expenses, and passport/visa costs.

b) Travel costs shall be allocated to CLIN 0004 through 4004.

c) Except as otherwise provided herein, the Contractor shall be paid its allowable travel costs in accordance with FAR 31.205-46 (Travel Costs).

d) Travel costs are authorized only for travel beyond a 50-miles’ radius of the Contractor employee’s local place of performance (official duty station) whenever work is required to be accomplished at a remote work site.

e) No travel costs (or associated labor time during travel) shall be allowable for work performed at a Con-tractor’s local office or any other work site within a 50-miles’ radius of the Contractor employee’s local place of performance (official duty station).

f) No travel costs (or associated labor time during travel) shall be allowable for telecommuting beyond (or within) a 50-miles’ radius of the Contractor’s local place of performance (official duty station).

g) Costs when using a privately owned vehicle (POV) for official travel are allowable provided that such costs do not exceed costs that would have resulted from use of other reasonable transportation methods (e.g., taxi, air-plane, train). Reasonable associated costs, such as tolls and parking fees, are also generally allowable.

h) When traveling in a POV for official travel, the Contractor shall be paid mileage costs at a rate that does not exceed the POV mileage rate established by the Internal Revenue Service.

i) Costs for car rentals for official travel are allowable pursuant to the following:

1. Such rentals are consistent with good business practice;

2. Such costs do not exceed costs that would have resulted from use of other reasonable transportation meth-ods (e.g., taxi, airplane, train); and

3. Such costs do not exceed the actual cost of renting a compact automobile (maximum of one automobile for four Contractor personnel), unless extenuating circumstances (e.g., excess baggage) require other arrange-ments and Contracting Officer approval is obtained.

4. Reasonable associated costs, such as tolls and parking fees, are also generally allowable.

j) The Government will reimburse the Contractor, under the applicable Travel CLIN, for each Contractor employee’s travel time to or from authorized work locations as long as the following are met:

1. Payment of travel time described herein is in accordance with the Contractor’s established travel policy.

2. For travel to/from the United States' outlying areas and outside the United States, travel time begins no earlier than three (3) hours prior to the scheduled departure time and concludes upon arrival to the initial destination point (e.g., airport) at the place of performance.

3. United States' outlying areas are American Samoa, Federated States of Micronesia, Guam, Marshall Is-lands, Northern Mariana Islands, Palau, Puerto Rico, and Virgin Islands of the United States.

4. “United States” means the 50 States plus the District of Columbia.

5. For travel inside the United States, travel time begins no earlier than two (2) hours prior to the scheduled departure time and concludes upon arrival to the initial destination point (e.g., airport) at the place of per-formance.

6. The Government will not pay for a Contractor employee's time spent in layovers that are for the conveni-ence of the Contractor employee or Contractor.

7. The Government will not pay more than eight (8) hours per day per Contractor employee for travel time when the employee is traveling inside the United States.

8. The Government will not pay more than 12 hours per day per Contractor employee for travel time when the employee is traveling to/from the United States’ outlying areas and outside the United States.

9. The Government will not pay for a Contractor employee's travel time that is outside the employee’s regu-lar working hours during the employee's normal workweek. A normal workweek is defined in Section B.6(m).

10.The Government will not pay for a Contractor employee more than the number of hours in the employee's normal workweek. “Number of hours” includes productive time hours, travel time hours, and paid time off hours (e.g., sick, vacation, holiday).

11.“Productive time hours” consist of hours that, other than travel time hours, directly benefit the contract.

12.Exceptions must be authorized in advance and in writing by the Contracting Officer.

k) After task order award under a cost-reimbursement arrangement or the materials portion of a time-and-materials arrangement, travel must be authorized in advance by the Contracting Officer’s Representative or Government Technical Monitor.

l) The following items concern passports and visas:

1. The Contractor shall be responsible for ensuring that all personnel who will be required to travel outside the United States have a current and valid U.S. passport.

2. The Contractor shall be responsible for obtaining any visas required for travel to foreign countries under this contract.

3. The Contractor’s costs for obtaining and maintaining passports and/or visas will be generally allowable, but the Contractor shall pro-rate equitably such costs if they will benefit cost objectives (e.g., contracts) other than this cost objective.

4. The Government will not reimburse the Contractor for travel expenses when travel is cancelled or modi-fied as a result of the Contractor’s failure to obtain a visa.

5. The Government will not reimburse the Contractor for the use of private visa procurement services provided by a third party.

m) Costs for travel that has been modified or cancelled are not allowable unless such modification or cancella-tion was caused by the Government or otherwise exceeded the control of the Contractor.

n) If work under this contract will be performed at the Government site at the Department of State main build-ing, 21st and Virginia Avenue, NW, Washington, DC 20520, or other State Annexes in the metropolitan Wash-ington, DC area, daily commuting time and expenses between the Department of State site and some other loca-tion, such as a home office, shall not be allowable under this contract. However, commuting time and expenses between the Department of State site and some other location, such as a home office, shall be allowable when performing occasional official business (e.g., to attend a meeting at the Department of State site).

o) Pursuant to FAR 47.402, 47.403, and the Fly America Act, the Contractor shall use a U.S.-flag air carrier service unless specific conditions exist. If such conditions exist under a fixed-price arrangement (i.e., task order or line item in a task order), the Contractor shall submit with its task order proposal a memorandum explaining why it does not intend to use a U.S.-flag air carrier service. Inclusion of such costs in the awarded fixed-price is contingent upon Government acceptance of such explanation.

If such conditions exist under arrangements when payment is made based on actual costs incurred (e.g., cost-reimbursement arrangements, materials portion of time-and-materials arrangements, and progress payments based on costs under fixed-price arrangements), the Contractor shall submit with its voucher a memorandum ex-plaining why it did not use a U.S.-flag air carrier service. Reimbursement is contingent upon Government ac-ceptance of charges.

Section C- Descriptions/Specifications/Statement of Work

C STATEMENT OF WORK.

General Requirements

The United States Department of State’s Disability and Reasonable Accommodations Division has a regulatory mandate to provide reasonable accommodations to qualified individuals with disabilities (per Rehabilitation Act of 1973). The Contractor shall provide interpreter employees or designees who hold active generalist certifica-tions through the Registry of Interpreters for the Deaf, Inc. ((i.e. RID: MCSC, CSC, CI/CT, NIC-M, NIC-A, NIC or NAD: NAD-V; or Certified CART Providers [CCP] through the National Court Reporters Association) to provide American Sign Language (ASL) to English interpreting and transliteration services and general sup-port services as described herein for deaf Government employees posted to the United States of America do-mestic and/or international locations or to domestic or international locations temporarily duty (TDY). Such ser-vices will be provided in the United States of America and/or international locations as required.

The Contractor shall provide employees or designees who are qualified Communication Access Real-time Translation (CART) transcriptionists CART service providers will be Certified CART Providers (CCP) through the National Court Reporters Association.

The Contractor’s employee or designated assignee (on the roster) shall provide interpreting or CART services for any and all unclassified discussions in non-secured areas. The Contractor’s employee or designated assignee (on the roster) shall interpret and/or transliterate or provide CART services for any and all classified discussions in secured areas.

Specific Requirements

The Contractor’s certified employee or designee shall interpret and/or transliterate to/from American Sign Lan-guage/English in informal and formal situations involving in-depth exchanges on a wide variety of subjects to include technical knowledge (Information Technology, Communications, Human Resources, Finance and Budget, Forensics, and Document Examination /etc.). This shall be done in structured or unstructured settings, in private or in public, with high level officials on difficult or sensitive assignments while using a wide range of standard and non-standard terminology for official or unofficial statements.

Included in this scope is any interpreting and/or transliterating for the Department of State (DOS) employees who are deaf in emergency situations domestically/internationally and on TDY.

The Contractor’s certified employee or designee interpreter(s) and CART provider(s) shall:

• Perform instant analysis in order to understand correctly the substance of the words and information to be interpreted, including attention to detail and nuances. Convey nuance (tone, diction, meaning, etc.) simul-taneously with informational message.

• Adapt to constantly changing circumstances, personalities, and work environments. Flexibility is very im-portant for successful interactions domestically/internationally and on TDY.

• Display fluent spoken English and ability to pull from a wide range of terminology in a wide array of pro-fessional fields as well as knowledge of the government history and culture of the United States, as well as the Department’s mission to support diplomacy worldwide.

• Perform with clarity, accuracy and professional, poised delivery.

• Adjust to the demands of diplomatic protocol, protective security requirements and similar considerations while interpreting with clarity and accuracy. The Contractor’s certified employee or designee shall perform interpreting services with the desired tenor of a public statement or the goals to be reached in any situation.

• Interpret and/or transliterate continuously for not more than two (2) hours at a time without a break.

Protocol dictates that the Contractor’s certified employee or designee will follow all U.S. Government rules and regulations while domestically/internationally and on TDY locations and is viewed as a representative of the U.

S. Government. (i.e. conduct themselves in professional and personal settings as an American representative.

American laws apply, as well as the foreign host country laws even in personal conduct and personal actions while on assignment internationally and on TDY.)

Requirements

Please note that it is the desire of the Government to obtain a single source Offeror who is technically able to provide the key staff, certified employees and Organizational structure to support the requirements of the De-partment of State and its employees requiring an accommodation. The following categories will be evaluated in the Offerors submitted proposal.

To qualify for the solicitation an Offeror must have the required staffing for the solicitation include:

1. A total of ten (10) full time employees; to provide non-cleared and/or cleared, who are certified through RID: MCSC, CSC, CI/CT,NIC-M, NIC-A, NIC or NAD: NAD-V; or Certified CART Providers [CCP] through the National Court Reporters Association;

2. Two (2) of them shall have a security clearance of TS or TS-SCI with a minimum of 3+ years of experi-ence with a technical knowledge in the areas of Information Technology, Human Resources, Finance and Budget, Forensics, Document examination;

3. Two (2) others of the ten (10) full time employees of the Offeror shall be available to accept assignments world-wide on extended 90+ days of Temporary Duty, who possess a valid passport with greater than six

(6) months prior to expiration from the date of potential travel.

4. Except for the required Offerors (Interpreters/CART reporters) the Administrative or Program staffing are not defined by the Government beyond what personal are necessary for the Offeror to effectively execute and manage the contract which should be addressed in the Offerors Organizational chart.

5. Shall possess a current facility clearance.

Work Environment

The Contractor’s certified employee or designee interpreter(s) will work in a variety of highly technical envir-onments and with a variety of employees including high level employees and with work regarding high stress negotiations, contract/acquisitions, mediation, networking, technical, legal and official events.

Work will not always be located in a typical office setting. The physical demands will include the need to walk, stand and work in outdoor/undeveloped spaces to include extreme temperatures of hot or cold, surveying prop-erty/buildings, tight and/or confined spaces, office locations, public areas, formal settings and upper-management environments.

The dress code primarily consists of business/business professional attire, but also may include formal and/or casual (when working in some non-pristine settings or outdoor environments).

• Example: Men: Suit or sport coat and a button down dress shirt with a tie and dress shoes.

• Example: Women- same as men or appropriate dress/blouse etc.

• Conservative dress and conservative footwear, suit, sportcoat/ in contrasting in tones that contrast to an in-terpreter’s skin tone to maximize visual acuity.

• Contractor’s certified employee or designee may be required to wear cultural appropriate clothing.

• Example: Men may be required to wear head covering (i.e. yamaka/kippah/yarmulke/skull cap, etc.)

• Example: Women may be required to wear long sleeves or cover their hair/head with scarves (i.e. hijab, niqab, etc.)

The Contractor’s certified employee or designee will be informed of appropriate dress by the DOS employees who are deaf prior to the need (if other than business/business professional attire). Mild to moderate walking may be required for most assignments; moderate to high walking/maneuvering may be required for some as-signments. Attire and demeanor should reflect position of the DOS employee/client and their audience.

The DOS may utilize the Contractor’s certified employee or designee interpreter and CART provider at any DOS location within a ten (10) mile radius from the point of assignment (domestic).

Hours

Domestic

The Contractor’s certified employee or designee will be expected to provide interpreting and transliteration ser-vices on a request basis (two (2) hour minimum). The Contractor’s certified employee or designee shall inter-pret and/or transliterate continuously alone for no more than two (2) hours at a time without a break. It shall be incumbent upon the Contractor’s certified employee or designee to exercise professional judgment and coordin-ate with the Deaf DOS employee to ensure appropriate breaks. Scheduled time does not include a 30-40 minute lunch and/or dinner which are unpaid, unless the deaf employee is networking/working.

In the event that the assignment may run past the allotted scheduled time, and the interpreter is available and willing to remain at the assignment:

1. If the Contractor’s certified employee or designee interpreter has the opportunity to call the agency and get approval prior to commencing, which should be done.

2. If there is no opportunity to get prior approval prior to commencing the additional time, the Contractor’s certified employee or designee interpreter is required to send notification to the agency at the completion of the assignment. No more than two (2) hours extensions without immediate phone call approval.

TDY Domestic

The Contractor’s certified employee or designee will be expected to provide interpreting and transliteration ser-vices on a request basis (2 hour minimum) and will have schedule outlined prior to each TDY trip. The Con-tractor’s certified employee or designee shall interpret and/or transliterate continuously alone for no more than two (2) hours at a time without a break. It shall be incumbent upon the Contractor’s certified employee or de-signee to exercise professional judgment and coordinate with the DOS employees who are deaf to ensure appro-priate breaks. Scheduled time does not include a 30-40 minute lunch and/or dinner which are unpaid, unless the deaf employee is networking/working.

TDY Overseas

The Contractor’s certified employee or designee will be expected to provide interpreting and transliteration ser-vices for up to nine (9) hours Monday through Friday and possibly on Saturday and Sunday. The start and end times will be determined by the time of arrival and departure from the assignment location. The hours need not be consecutive. The Contractor’s certified employee or designee shall interpret and/or transliterate continuously alone for no more than two (2) hours at a time without a break.

It shall be incumbent upon the Contractor’s certified employee or designee to exercise professional judgment and coordinate with the DOS employees who are deaf to ensure appropriate breaks.

If the Contractor’s certified employee or designee interpreter is called into the U.S. Embassy during this time frame (assignment internationally), the hourly rate shall apply with a two (2)hour guarantee after the nine (9) hour daily rate is exhausted.

Minimum Qualifications of ASL/English Interpreters

Each interpreter shall meet the following minimum required qualifications:

• Fluent in American Sign Language and English;

• Strong voicing and signing skills utilizing various registers required.

• Certified through a national certifying body such as the Registry of Interpreters for the deaf or the National Association of the deaf;

• Has three (3) plus years of experience in Federal government assignments, to include platform/large audi-ences, technical (Information Technology, Communications, Human Resources, Finance and Budget, Forensics, and Document Examination etc.),

• Experience with working in diverse (to include non-office/public and/or urban) locations.

In addition to the general requirements, additional qualifications for international TDY assignments:

• Has a valid U.S. passport with more than six (6) months before expiration or longer if accepting an assign-ment exceeding three months;

• Knowledge/skill and flexibility in working with different cultures/customs;

• Accepting of protocol, restrictions, rules and regulations per DOS regarding conduct, mobility and/or access restrictions in international locations.

Below are the desired qualifications:

• Knowledge of foreign cultures/countries;

• Travel experience domestically and internationally;

• Knowledge and experience with technical professions (Information Technology, Communications, Human Resources, Finance and Budget, Forensics, and Document Examination etc.).

Below are the desired qualifications specifically for interpreters TDY internationally:

• Knowledge of foreign cultures/countries;

• Fluency in a foreign language ;

• Travel experience domestic and international;

• Knowledge and experience with technical professions (Information Technology, Communications, Human Resources, Finance and Budget, Forensics, and Document Examination etc.);

• Certified through a national certifying body such as the Registry of Interpreters for the Deaf or the National Association of the Deaf (i.e. RID: MCSC, CSC, CI/CT,NIC-M, NIC-A, NIC or NAD: NAD-V; or Certi-fied CART Providers [CCP] through the National Court Reporters Association). Has five (5) plus years’ experience in Federal government assignments, negotiations, diplomatic correspondences, high stress/ emotional situations;

• Prior experience with working or living in an international location(s);

• Technical background in Information Technology, Communications, Human Resources, Finance and Budget, Forensics, and Document Examination etc. and/or experience in construction situations, procure-ment/acquisitions, international situations, multi-cultural–communication facilitation situations, and multi-lingual situations.

Minimum Requirements for CART providers

Each Contractor’s certified employee or designee CART provider shall meet the following minimum required qualifications:

• CART service providers will be Certified CART Providers (CCP) through the National Court Reporters As-sociation;

• Has three (3) plus years of experience in Federal government assignments, negotiations, diplomatic corres-pondences, high stress/emotional situations to include platform/large audiences, technical knowledge in In-formation Technology, Communications, Human Resources, Finance and Budget, Forensics, and Document Examination etc. and/or experience in construction situations, procurement/acquisitions, international situ-ations, multi-cultural–communication facilitation situations;

• Experience with working in diverse locations;

• Able to provide cables and other equipment necessary for providing services in a variety of methods (laptop, telecommunications, connecting to large screen, etc.) for on-site assignments.

Transition

Domestic

If replacements are required, agency plans to fulfill coverage. This needs to be outlined.

If the Contractor’s certified employee or designee interpreter and/or CART provider is late, does not show up, or needs to be removed for cause, the Contractor shall provide an immediate certified and previously approved by the CO, COR or Government designee replacement.

If scheduled for long term assignments domestic or abroad (TDY)

The Contractor’s certified employee or designee interpreter(s) and CART provider(s) are to be scheduled in

5-12 weeks rotations (no more than 90 days) that shall be determined at a later date. If a replacement interpreter or CART provider is required, he/she shall be identified at least six (6) weeks prior to his or her assignment start date and approved by the project manager/ Contracting Officer Representatives (CORs) and Government Tech-nical Monitors (GTMs). There shall be an overlap of a few days at the beginning/end of each assignment. Only one (1) contract interpreter at a time is required for the entire period of performance with the sole exception of the overlap between interpreters.

If the interpreter or CART provider requires respite for any reason (i.e., illness, death in family, unforeseen cir-cumstances, scheduled vacation), the Contractor shall be responsible to ensure continued coverage. There shall be no lapse in services rendered during the entire period of performance.

Administrative Responsibilities of the Contractor

In general

All contracted interpreters and CART providers will be required to sign a Non-Disclosure Agreement (NDS) annually. For some assignments, the Contractor’s certified employee or designee interpreter(s) and CART pro-vider(s) may be required to provide financial disclosures.

All communication (other than day of on-site communication) must go through Disabilities and Reasonable Ac-commodations Division DRAD office Point of Contact (POC’s) (not via client-DOS employees or site con-tacts). This includes requests for more information.

Information provided is only intended for the Contractor’s certified employee or designee interpreter(s) and CART provider(s) secured for the assignment.

Onsite POC information is only to be used on day of assignment and only for the purpose of coordinating lo-gistics.

Contractor shall acknowledge receipt of request via email to ASLservices@state.gov mailbox.

Contractor shall acknowledge confirmation of secured services via email to ASLservices@state.gov mailbox.

Below are the required elements of a confirmation or change in service status.

Agency Control Number: (Job Number) Type of Service: (ASL/English Sign Language Interpreting or CART) Status: (Filled, Pending, Change, Unfilled, Cancelled) Assignment Date:

Assignment Time: (Start and End time) Location of Assignment:

Name of client:

Point of Contact:

Number of Providers Requested:

Service Provider: (Name of interpreter or CART Transcriptionist) Credentials of Service Provider: (Certification) Notes: (Any notes you have for this assignment)

Confirmations are only to be emailed to ASLServices@state.gov and the COR.

Contractor shall provide bi-weekly status update reports for requests still pending.

Should the interpreter(s) or CART provider(s) confirmed for a request be withdrawn or is changed, a distinct email (different than the confirmation email) is to be sent to indicate change of status.

Should the interpreter(s) or CART provider(s) not show up for an assignment; double the actual cost of the re-quested number of hours, up to 18 hours per interpreter slot, shall be deducted from the monthly billing for each occurrence at twice the contracted rate.

Invoices should be submitted following reference, Section G; 01INV.

Contractor shall submit a year-end report one (1) month prior to the end of the contract period of performance.

Providing a tracking and summary of the key factors completed and suggested performance improvement is-sues.

Including: Number of requests/late requests (less than 72 hours/3 business days) Number of filled/unfilled/no show/dismissal.

Each invoice shall be signed by a DOS employee verifying the services were rendered and submitted on the first working week of each month for the previous month via e-mail to the following individuals for reconciliation and accounting purposes.

Mr. Timothy W. Snider SniderTW@state.gov Ms. Chari Tamashiro-Yamauchi TamashiroCL@state.gov Krystal S Gainer GainerKS@state.gov

Identified DRAD staff ASLservices@state.gov

The above individuals (or other identified DRAD staff dependent on staffing changes) also must be notified pri-or to any extra hours worked or immediately after being called in via an e-mail with the start/end time and date in order to be reconciled with monthly Time &Attendance (T&A).

Domestic Assignments

Follow general responsibilities outlined above.

If scheduled for long term assignments domestic or abroad (TDY)

The contractor shall maintain a file that includes Time and Attendance (T&A) for the contractor interpreter(s). Each T&A form shall be signed by a DOS employee verifying the services were rendered and submitted on the first working week of each month for the previous month via e-mail to the following individuals for reconciliation and accounting purposes.

Mr. Timothy W. Snider SniderTW@state.gov

Ms. Chari Tamashiro-Yamauchi TamashiroCL@state.gov

Krystal S Gainer GainerKS@state.gov Identified DRAD staff ASLservices@state.gov

The above individuals (or other identified DRAD staff dependent on staffing changes) also must be notified pri-or to any extra hours worked or immediately after being called in via an e-mail with the start/end time and date in order to be reconciled with monthly T&A.

Daily T&A records shall be maintained and reviewed as required by the COR and DRAD staff.

Quality Assurance and Surveillance Plan (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Con-tractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory perform-ance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Performance Objective Deduction

Contractor shall be able to provide for the continuous, various and vari-able requirements for interpreters and CART providers.

All required interpretation and com-munication services are performed by the Contractor’s certified employ-ee or designated assignee (on the roster).

Two (2) times the billable hourly rate for the scheduled period for the inability to fill the requirement with 72 hours notification; this includes no-shows or cancellations without a certified replacement. There shall be no lapse in services., many offerors may increase pricing to mitigate the performance risk. The Government shall allow the Contractor to invoice for all service hours previously scheduled for an event if a cancella-tion occurs by the Government with-in 72 hours of the requested event for services.

Provides all interpretation and CART services and required com-munication services set forth in the scope of work.

All required interpretation and CART services and required com-munication services are performed and no more than one (1) customer complaint/dismissal is received per month.

½ of payment provided for request/ assignment where customer com-plaint was lodged after the first com-plaint/dismissal.

Reports per month/year: regarding fill rate (including filled, unfilled, last minute requests, late show, no show, cancellations, etc.), com-plaints and dismissal.

Minimum one completed report to be submitted on the 5th day of the month following.

1% of monthly total to be deducted if the monthly and yearly reports are submitted after the 10th of the month following.

For TDY’s over 4 weeks in duration:

Complete a research project regarding the feas-ibility and resources available in each Post and U.S. Mission suppor-ted by DOS.

Minimum of one (1) completed (one

(1) post) report per 30 calendar days.

Nine (9) hours deduction for failure to procure report or reports submit-ted ten (10) calendar days after TDY is completed.

Surveillance

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

Standard

The performance standard is that the Government receives no more than one (1) customer complaint per month.

The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appro-priate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

Section E- Inspection and Acceptance

Clause Title

52.246-6 Inspection - Time-and-Material and Labor-Hour (May 2001)

Section F- Deliveries or Performance

52.242-15 Stop-Work Order (Aug 1989)

52.242-17 Government Delay of Work (Apr 1984)

F-006 PERIOD OF PERFORMANCE

This contract shall be effective on the date of the Contracting Officer's signature, and shall remain in effect until

[DATE].

(end of clause) Place(s) of Performance

The work will be performed at the Department of State, and Department of State annexes in Washington, DC metro area, Domestic field offices and other State Department facilities (within the United States and overseas).

Section G- Contract Administration Data

652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

(a) The Contracting Officer may designate in writing one or more Government employees, by name and posi-tion title, to take action for the Contracting Officer under this contract. Each designee shall be identified as a Contracting Officer's Representative (COR). Such designation(s) shall specify the scope and limitations of the authority so delegated; provided, that the designee shall not change the terms or conditions of the contract, un-less the COR is a warranted Contracting Officer and this authority is delegated in the designation.

(b) The COR is [insert job title of COR] .

(End of clause)

01INV DEPARTMENT OF STATE INVOICE INSTRUCTIONS

Invoice submission is only via the Office of Claims’ Commercial Claims Operations fax server, toll-free num-ber: 866-483-3436, or DOSPayments@state.gov, unless otherwise indicated. Each invoice must be transmitted separately.

To constitute a proper invoice, the invoice must include the following information and/or attached documenta-tion:

(1) Name and Address of the Contractor

(2) Dun and Bradstreet Universal Number System (DUNS)

(3) Date of invoice

(4) Unique Vendor Invoice Number - Our Financial System cannot accept the following characters: @ (at symbol), ~ (Tilde), & (Ampersand), ' (Apostrophe), " (Quotation) and spaces. Please do not include any of these characters as part of your invoice number.

(5) Remittance Contact Information

(6) Shipping Terms, Ship to Address

(7) Payment Terms

(8) Total Quantity of Items

(9) Total Invoice Amount

(10) Requisition Number, Contract Number and Order/Award Number, with modification number if applicable.

(11) Order line item number and information (see below instructions)

The name and DUNS of the contractor on the invoice must match the information indicated on the order/award for proper payment.

IMPORTANT: For proper payment, the invoice must detail products and/or services delivered on a line item basis in direct accordance with the corresponding order/award/contract. Each line item must con-tain the following information:

(1) Description of the services rendered for each line item

(2) Line Item Quantity

(3) Line Item Unit Price

(4) Total Line Item Invoicing Amount

(5) Delivery Date

(6) Contract Line Item Number (CLIN)

(7) Order/Award Line Item Number if invoicing against a task or delivery order or Blanket Purchase Agreement (BPA)

Please note that many task or delivery orders against Department of State or GSA contracts or blanket purchase agreements may have a separate and unique line item number in addition to the umbrella Con-tract Line Item Number (CLIN). The order line item number as well as the umbrella award CLIN must be referenced at each invoice line item level in such cases.

All payment to domestic claims will be disbursed by electronic funds transfer EFT. Vendors who are re-gistered in the System for Award Management (SAM) should verify and re-confirm their financial in-formation in the database prior to invoicing. Vendors who wish to request a waiver of SAM or payment by check must submit their justification to their assigned contracting officer for consideration at least 30 days prior to billing. For vendors who are granted an EFT exception, the payment address on the invoice must match the remittance address in the vendor record cited in the award.

Additional correspondence should be addressed to:

Name:

U.S. Department of State Global Financial Services Attn: Office of Claims (RM/GFS/F/C) Charleston Financial Service Center

Mailing Address:

Post Office Box 150008 Charleston, SC 29415-5008 Telephone Numbers:

Director’s Secretary Voice 843-202-3761 Official Office Hours: 8:00 am – 5:00 pm

To request Payment Status on a Past Due Invoice contact:

Office of Claims Customer Service Email: commercialclaims@state.gov Phone: 877-704-9473 Toll Free

Person to Contact: Supervisor, Vendor Claims Email: GFS-ChiefVC@state.gov (End of clause)

G-001 ORDERING PROCEDURES

CALL ORDER PROCEDURES

Orders will be placed against this BPA via Electronic Data Interchange (EDI), FAX, paper, or oral communica-tions.

Unless otherwise agreed to, all deliveries under this BPA must be accompanied by delivery tickets or sales slips that must contain the following information as a minimum:

(a) Name of Contractor;

(b) Contract Number;

(c) BPA Number;

(d) Date of Purchase;

(e) Quantity, Unit Price, and Extension of Each Item (unit prices and extensions need not be shown when incompatible with the use of automated systems; provided, that the invoice is itemized to show the information); and

(d) Date of Request

The terms and conditions included in this BPA apply to all purchases made pursuant to it. In the event of an in-consistency between the provisions of this BPA and the Contractor's invoice, the provisions of this BPA will take precedence.

The Government is not responsible for any calls not placed by one of the authorized callers as identified.

Authorized Individuals

The following Individuals is hereby authorized to place order Call Orders under this BPA:

Mr. Timothy W. Snider SniderTW@state.gov

Ms. Chari Tamashiro-Yamauchi TamashiroCL@state.gov

Krystal S Gainer GainerKS@state.gov Identified DRAD staff ASLservices@state.gov

G-002 CONTRACT ADMINISTRATION DATA

Contracting Officer: [NAME] Contract Administrator: [NAME] Telephone Number: [NUMBER] Facsimile Number: [NUMBER] First Class Mailing:

U.S. Department of State Office of Acquisition Management P.O. Box 9115, Rosslyn Station Arlington, Virginia 22219

Courier or Hand Delivery: U.S. Department of State Office of Acquisition Management 4th…