Final Solicitiation SAQMMA12R0261.pdf

SOLICITATION/CONTRACT/ORDER FOR

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

10721PR1287

5. SOLICITATION NUMBER

SAQMMA12R0261

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

07/16/2012

7. FOR SOLICITATION

INFORMATION CALL

a. NAME

Maureen P. Borek

b. TELEPHONE NUMBER (No collect calls) 703-875-4469

c. EMAIL borekmp@state.gov

8. OFFER DUE DATE / LOCAL

TIME

CODE LMAQM

OFFICE OF ACQUISITION MANAGEMENT (A/LM/AQM)

PO BOX 9115, ROSSLYN STATION

US DEPARTMENT OF STATE

ARLINGTON, VA 22219

9. ISSUED BY

UNRESTRICTED

X SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL BUSINESS

X SERVICE-DISABLED VETERAN

OWNED SMALL BUSINESS

8(A)

NAICS: 524292

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB

DESTINATION UNLESS

BLOCK IS MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS RATED ORDER

UNDER DPAS (15 CFR 700)

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

ECAEXCODE15. DELIVER TO

Cynthia A. Malecki,202-632-6405

OFC OF THE EXECUTIVE DIRECTOR (ECA-IIP/EX)

2200 C Street, NW SA-5, Fourth Floor

WASHINGTON, DC 20547

CODE16. ADMINISTERED BY

FACILITYCODE

Contact Duns Telephone No.

17a. CONTRACTOR/OFFEROR RMGFOCODE18a. PAYMENT WILL BE MADE BY

GLOBAL FIN. SVCS (RM/GFS/ADO/FM) CHARLESTON,

SOUTH CAROLINA

PO BOX 150008; Fax To: 1-866-483-3436

OFFICE OF CLAIMS (RM/GFS/F/C)

CHARLESTON, SC 29415-5008

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Line Items Section

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCES FAR 52.212-1, 52.212-4, FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4, 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN____COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. OFFER DATED . YOUR OFFER ON

SOLICITATION (BLOCK 5) INCLUDING ANY ADDITIONS OR CHANGES WHICH

ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT)

Anthony J. McIntosh 31c. DATE SIGNED

07/16/2012

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 10/2010)

Prescribed by GSA - FAR (48 CFR) 53.212

SAQMMA12R0261

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 10/2010) BACK

Table of Contents

Section Description Page Number

B Supplies or Services and Prices/Costs

B-1 BACKGROUND

B-2 Period of Performance

B-3 CONTRACT TYPE

B-4 Cost B-6 Travel Costs B-7 CLIN Structure

C Descriptions/Specifications/Statement of Work C-1 General Program Description and Requirements Overview

D Packaging and Marking

D-001 DATA PACKAGING REQUIREMENTS

E Inspection and Acceptance E-004 INSPECTION AND ACCEPTANCE (Services)

F Deliveries or Performance 52.242-15 Stop-Work Order (Aug 1989) 52.242-17 Government Delay of Work (Apr 1984) F-1 Deliverables or Performance F-001 Place of Performance

G Contract Administration Data

652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

01INV DEPARTMENT OF STATE INVOICE INSTRUCTIONS

H Special Contract Requirements

652.204-70 DEPARTMENT OF STATE PERSONAL IDENTIFICATION CARD ISSUANCE

PROCEDURES (MAY 2011)

H-020 SAFEGUARDING INFORMATION

H-024 NONPAYMENT FOR UNAUTHORIZED WORK

H-031 SECURITY REQUIREMENTS

H-032 ORGANIZATIONAL CONFLICT OF INTEREST - General

I Contract Clauses 52.202-1 Definitions (Jan 2012) 52.203-3 Gratuities (Apr 1984) 52.203-5 Covenant Against Contingent Fees (Apr 1984) 52.203-7 Anti-Kickback Procedures (Oct 2010) 52.203-8 Cancellation, Rescission, and Recovery of Funds for Illegal or Improper Activity (Jan 1997) 52.203-10 Price Or Fee Adjustment For Illegal Or Improper Activity (Jan 1997) 52.203-12 Limitation On Payments To Influence Certain Federal Transactions (Oct 2010) 52.204-7 Central Contractor Registration (Feb 2012) 52.204-9 Personal Identity Verification of Contractor Personnel (Jan 2011) 52.212-4 Contract Terms and Conditions--Commercial Items (Feb 2012) 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders -- Commercial Items (May 2012) 52.216-24 Limitation of Government Liability (Apr 1984) 52.216-25 Contract Definitization (Oct 2010) 52.219-27 Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) 52.232-1 Payments (Apr 1984) 52.233-3 Protest after Award (Aug 1996) 52.233-4 Applicable Law for Breach of Contract Claim (Oct 2004)

652.243-70 NOTICES (AUG 1999)

J List of Attachments

J-1 SF-3881

J-2 Disclosure of Lobbying Activities

J-3 DD FORM 254

J-4 Past Performance Questionnaire J-6 Public Voucher for Purchases and Services Other than Personnel Standard Form 1034 J-7 Invoice Summary Report - Example from the FAR and Market Research J-8 Resume Format Template J-9 Acronym List

J-10 Outline of the Transition Plan J-11 Performance Contract Profile

K Representations, Certifications, and Other Statements of Offerors or Respondents 52.204-8 Annual Representations and Certifications (May 2012) 52.209-5 Certification Regarding Responsibility Matters (Apr 2010) 52.209-7 Information Regarding Responsibility Matters (FEB 2012) 52.225-25 Prohibition on Contracting With Entities Engaging in Sanctioned Activities Relating to Iran - Representation and Certification (Nov 2011)

652.225-70 ARAB LEAGUE BOYCOTT OF ISRAEL (AUG 1999)

L Instructions, Conditions, and Notices to Offerors and Respondents 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998) 52.214-15 Period for Acceptance of Bids (Apr 1984) 52.215-1 Instructions to Offerors--Competitive Acquisition (Jan 2004) 52.233-2 Service of Protest (Sept 2006)

652.206-70 COMPETITION ADVOCATE/OMBUDSMAN (AUG 99)(DEVIATION)

L-6 Exceptions and/or Deviations L-7 Reserved L-10 Proposal Submission L-11 Points of Contact L-13 Period of Acceptance of Offers L-14 Security Requirements L-15 Multiple Proposals/Alternative Solutions L-16 Government Holidays L-17 Government Shutdown Provision L-18 Government Furnished Information L-19 Government Furnished Equipment L-21 Communication Concerning Solicitation L-22 Questions Regarding Solicitation (May 1995) L-24 Pre-proposal Conference L-25 Post-Award Conference L-26 Past Performance Questionnaire L-27 Delivery of Proposal L-28 Authorized Official and Submission of Proposal L-29 Modifications to the Proposal L-30 Pre-Award Audit Requirements L-31 Proposal Preparation Costs L-32 Information to Offerors L-33 Disposition of Proposals L-34 Contractor Performance Information L-35 General Proposal Instructions L-36 Electronic Media General Information L-37 Electronic Media Version Requirements L-38 Detailed Proposal Instructions

M Evaluation Factors for Award M-1 General M-2 Basis for Award M-3 Evaluation Factors and Methodology M-4 Eligibility for Award M-5 Source Selection Process M-6 Solicitation Amendments M-7 Evaluation Support M-8 Non-Price Factor Ratings M-9 Technical Evaluation M-9.1 Technical Approach and Competencies Factor M-9.2 Management Approach M-9.3 Past Performance Factor M-9.4 Key and Support Personnel Factor M-9.5 Price Factor

001 Program Manager 800.00 HR Doc Ref No: 10721PR1287

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013 Destination

002 Project Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

003 Account Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

004 Broker 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

005 Case Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

006 Finance/Accounting 475.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

007 Case Specialist 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

008 Medical Evaluator 425.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

009 Nurse 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

010 Claims Clerk 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

011 Customer Service 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

012 Security 400.00 HR

SAQMMA12R0261

Line Item Summary

Solicitation Number:

SAQMMA12R0261

Contract Number: Title: ASPE Health Benefits Program

Date of Solicitation:

07/16/2012

Line Item No. Description Quantity Unit Unit Price Total Cost

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

013 Auditor 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

014 Report Writer 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

015 Admin Assistant 780.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

016 Translator 300.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

017 FISMA 200.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

018 HIPPA 200.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

019 SAS 70 199.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2012 to 10/29/2013

1001 Program Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1002 Project Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1003 Account Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1004 Broker 800.00 HR Doc Ref No:

SAQMMA12R0261

Line Item Summary

Solicitation Number:

SAQMMA12R0261

Contract Number: Title: ASPE Health Benefits Program

Date of Solicitation:

07/16/2012

10/30/2013 to 10/29/2014 Destination

1005 Case Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1006 Finance/Accounting 475.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1007 Case Specialist 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1008 Medical Evaluator 425.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1009 Nurse 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1010 Claims Clerk 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1011 Customer Service 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1012 Security 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1013 Auditor 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1014 Report Writer 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1015 Admin Assistant 780.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

SAQMMA12R0261

Line Item Summary

Solicitation Number:

SAQMMA12R0261

Contract Number: Title: ASPE Health Benefits Program

Date of Solicitation:

07/16/2012

10/30/2013 to 10/29/2014 Destination

1016 Translator 300.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1017 FISMA 200.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1018 HIPPA 200.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

1019 SAS 70 199.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2013 to 10/29/2014 Destination

2001 Program Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2002 Project Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2003 Account Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2004 Broker 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2005 Case Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2006 Finance/Accounting 475.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2007 Case Specialist 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

SAQMMA12R0261

Line Item Summary

Solicitation Number:

SAQMMA12R0261

Contract Number: Title: ASPE Health Benefits Program

Date of Solicitation:

07/16/2012

2008 Medical Evaluator 425.00 HR

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2009 Nurse 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2010 Claims Clerk 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2011 Customer Service 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2012 Security 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2013 Auditor 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2014 Report Writer 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2015 Admin Assistant 780.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2016 Translator 300.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2017 FISMA 200.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

2018 HIPPA 200.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

SAQMMA12R0261

Line Item Summary

Solicitation Number:

SAQMMA12R0261

Contract Number: Title: ASPE Health Benefits Program

Date of Solicitation:

07/16/2012

2019 SAS 70 199.00 HR

Delivery Date (Start to End) Date FOB:

10/30/2014 to 10/29/2015 Destination

3001 Program Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3002 Project Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3003 Account Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3004 Broker 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3005 Case Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3006 Finance/Accounting 475.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3007 Case Specialist 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3008 Medical Evaluator 425.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3009 Nurse 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3010 Claims Clerk 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

SAQMMA12R0261

Line Item Summary

Solicitation Number:

SAQMMA12R0261

Contract Number: Title: ASPE Health Benefits Program

Date of Solicitation:

07/16/2012

3011 Customer Service 750.00 HR

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3012 Security 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3013 Auditor 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3014 Report Writer 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3015 Admin Assistant 780.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3016 Translator 300.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3017 FISMA 200.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3018 HIPPA 200.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

3019 SAS 70 199.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2015 to 10/29/2016 Destination

4001 Program Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4002 Project Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4003 Account Manager 800.00 HR

SAQMMA12R0261

Line Item Summary

Solicitation Number:

SAQMMA12R0261

Contract Number: Title: ASPE Health Benefits Program

Date of Solicitation:

07/16/2012

10/30/2016 to 10/29/2017 Destination

4004 Broker 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4005 Case Manager 800.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4006 Finance/Accounting 475.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4007 Case Specialist 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4008 Medical Evaluator 425.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4009 Nurse 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4010 Claims Clerk 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4011 Customer Service 750.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4012 Security 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4013 Auditor 400.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4014 Report Writer 750.00 HR Doc Ref No:

SAQMMA12R0261

Line Item Summary

Solicitation Number:

SAQMMA12R0261

Contract Number: Title: ASPE Health Benefits Program

Date of Solicitation:

07/16/2012

10/30/2016 to 10/29/2017 Destination

4015 Admin Assistant 780.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4016 Translator 300.00 HR Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4017 FISMA 200.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4018 HIPPA 200.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

4019 SAS 70 199.00 HR

Doc Ref No:

Delivery Date (Start to End) Date FOB:

10/30/2016 to 10/29/2017 Destination

B-1 BACKGROUND

The Department of State (STATE) is the cabinet agency responsible for formulating and carrying out the nation’s foreign policy. The Department operates in Washington, DC and in nearly 200 countries with over 285 locations worldwide. One of State’s major areas is Public Diplomacy, and the Department’s Bureau of Educational and Cultural Affairs (ECA or the Bureau) is responsible for fostering mutual understanding between the people of the United States and other countries to promote friendly, peaceful relations, as mandated by the Mutual Educational and Cultural Exchange Act of 1961 (Pub. L.

87-256), also known as the Fulbright-Hays Act.

ECA accomplishes its mission through a variety of international public diplomacy programs based on the benefits of mutual understanding, international educational and cultural exchange, and leadership development. ECA programs engage participants from a range of backgrounds and specialties. ECA engages youth, students, educators, artists, athletes, and rising leaders in many fields in the US and more than 160 countries through academic, cultural, sports, and professional exchanges. Striving to reflect the diversity of the US and the global society, ECA encourages the involvement of American and international participants from traditionally underrepresented groups, including women, racial and ethnic minorities, and people with disabilities. Detailed information about these programs may be found at the official ECA website: http://exchanges.state.gov. ECA’s exchange participants range in age from 15 to 80, and program lengths vary from approximately 5 weeks to approximately 5 years.

To aid ECA in carrying out its exchange mission, the Bureau gives grants to over 300 programming agents, who arrange and manage its programs. These agents include, but are not limited to:

cooperating agencies in the field of international exchange; Bi-national Fulbright Commissions/Foundations abroad; grant-receiving organizations in the public and private sectors; and academic institutions in the United States and abroad.

To support its varied exchange programs, ECA provides The Accident and Sickness Program for Exchanges (ASPE). ASPE is a self-funded health benefits policy designed to cover eligible exchange

SAQMMA12R0261

Line Item Summary

Solicitation Number:

SAQMMA12R0261

Contract Number: Title: ASPE Health Benefits Program

Date of Solicitation:

07/16/2012 participants in the event they get sick or injured while on an ECA-sponsored exchange grant, in the United States and/or outside the United States. ASPE follows the J1 Visa Regulations, in particular 22 CFR 62.14 for health coverage of exchange participants. Spouses and/or dependents of ECA’s sponsored exchange participants are not eligible for coverage under the ASPE. State has statutory authority to self-insure under the Smith-Mundt Act, Section 804 (9). (22 USC 1474).

B-2 Period of Performance

The period of performance for the contract is one (1) year with four (4) one year option periods.

Base Year: 10/30/2012 – 10/29/ 2013

Options Periods

Option Year/Period One: 10/30/2013 – 10/29/ 2014

Option Year/Period Two: 10/30/2014 – 10/29/ 2015

Option Year/Period Three: 10/30/ 2015 – 10/29/2016

Option Year/Period Four: 10/30/ 2016 – 10/29/2017

NOTE: The actual award dates will be defined at time award. Option periods must be “exercised” (awarded) by the Department prior to the completion of the latest (current) period of performance. Initial award and all option period awards are dependent upon availability of funds.

B-3 CONTRACT TYPE

CONTRACT TYPE (FAR 16.601) Fixed Firm Price (FFP) for (1) base year and for (4) option years.

The Bureau is seeking to award a firm fixed price contract to a qualified Contractor to administer the Agency’s self-insured Accident and Sickness Program for Exchanges (ASPE). ECAs’ primary objective is to contract with an experienced Third Party Administrator (TPA) that shall provide quality health services.

B-4 Cost

The cost of this procurement will be acquiring the services called for in the Statement of Work at a fair and reasonable price. A solicitation for quotations will be posted on FBO and set aside for (SDVOSB) Service Disabled Veteran-Owned Small Business and an award will be made based on best value.

Table below is an estimate of the total cost for a new contract.

Firm Fixed Price (FFP) Contract

Period of Performance (PoP)

Financial Information Other

ASPE Estimates 2012 -

Contract Time-Line (Estimate) Labor Costs Travel Costs

Base year 10/30/2012 - 10/29/2013

*Option yr 1 10/30/2013 - 10/29/2014

*Option yr 2 10/30/2014- 10/29/2015

*Option yr 3 10/30/2015 - 10/29/2016

*Option yr 4 10/30/2016 - 10/29/2017

Sub-Total

Total for 5 Years

Proposed price will be evaluated to determine if the price is realistic for the work to be performed, reflects a clear understanding of the requirements, and is consistent with the unique methods of performance. The proposed price will be evaluated to determine if it is unreasonable in relation to the proposed technical and management approaches and in comparison with the Independent Government Cost Estimate (IGCE).

The Contractor shall provide a cost proposal to provide support for the ASPE program. The tasking for the requirements identified in Section of this Request for Proposals (RFP). The offeror to whom the award is made must be registered in the Central Contractor Registration-FAR 52.204-7 and have completed the annual representations and certifications electronically via Online Representations and Certifications Application (ORCA) website at http://orca.bpn.gov. After reviewing the ORCA database information, the offeror verifies by submission of the offer that the representations and certifications currently posted electronically have been entered or updated within the last 12 months, are current, accurate, complete, and applicable to this solicitation.

B-6 Travel Costs

B.6 TRAVEL COSTS

Travel under this contract is generally defined as Contractor air and ground transportation, Contractor lodging, and Contractor meals and incidentals.

Except as otherwise provided herein, the Contractor shall be reimbursed its allowable, allocable, and reasonable actual incurred travel costs in accordance with FAR 31.205-46, including Item VI in the Final Rule of FAC 2005-38, dated December 10, 2009.

Travel must be directly related to and be required for performance of the contract. The Contractor should have a policy that requires its employees to use sound business judgment in both determining the need for travel, as well as in expending Contractor financial resources when travel is necessary. The following guidelines are provided to assist the Contractor in its compliance with contractual requirements to limit expense reimbursement to those costs that do not exceed DoS travel reimbursement guidelines. Travelers will not be reimbursed for excess costs caused by:

An indirect route as a matter of personal preference

Premature departure for personal reasons from a temporary location; or extending a stay for personal reasons.

In no event shall costs associated with employees commuting be reimbursable as a direct cost under this contract.

After task order award, travel must be authorized in advance by the Contracting Officer’s Representative. However, if travel costs are projected to exceed the estimated travel cost negotiated at base contract and task order award, the Contractor shall obtain advance written authorization from the Contracting Officer.

If work under this contract will be performed at the Government site at the Department of State main building, 21st and Virginia Avenue, NW, Washington, DC 20520, or other State Annexes in the metropolitan Washington, DC area, daily commuting time and expenses between the Department of State site and some other location, such as a home office, shall not be allowable costs under this contract.

B .6.1 Use of Privately Owned vehicle Costs when using a privately owned vehicle for official travel are allowable provided that such costs do not exceed costs that would have resulted from use of other reasonable transportation methods (e.g., taxi, airplane, train). Reasonable associated costs, such as tolls and parking fees, are also generally allowable. The Contractor shall submit, as an attachment to its invoice, evidence to support the reasonableness of privately owned vehicle costs.

When travelling in a privately owned vehicle (POV) for official travel, the Contractor shall be reimbursed mileage costs at a rate that does not exceed the POV mileage rate established by the Internal Revenue Service.

B.6.2 Air Travel Air travel should be in coach class only, unless the contractor’s employee bears the cost of the difference between coach and first class. Travel should be planned as far in advance as possible to take advantage of discounted fares; especially if reasonable certainty exists that the event will take place. If more than one air carrier offers service, travel should be on the carrier that offers the lowest price. If a restricted fare is booked and the Contractor’s employee requires a change, a reasonable exchange fee may be claimed. Contractor’s employees are required to fly on U.S. flag carrier service under the Fly America Act, 49 USC Section 40118, which requires employees, consultants, contractors and any other persons traveling for the federal government outside the United States via commercial air to travel by U.S. flag air carriers, unless an exception to the Act applies. For additional information, refer to the Federal Travel Regulations and/or Comptroller General Decision B-138942, March 31, 1981.

B.6.3 Rental Cars Costs for car rentals for official travel are allowable provided that: such rentals are consistent with good business practice; such costs do not exceed costs that would have resulted from use of other reasonable transportation methods (e.g., taxi, airplane, train); and such costs do not exceed the actual cost of renting a compact automobile (maximum of one automobile for two Contractor personnel), unless extenuating circumstances (e.g., excess baggage) require other arrangements and subsequent Contracting Officer approval is obtained. Reasonable associated costs, such as tolls and parking fees, are also generally allowable. The use of rental cars, even if authorized, must be justified in writing by the traveler and attached to the voucher. Claims for rental car gasoline must be supported by original receipts.

B.6.4 Sustenance Employees on overnight travel status shall be reimbursed on a per diem basis. Specific per diem rates for different localities may be found at the General Services Administration web site, the specific citation for which is as follows:

http://www.gsa.gov/Portal/gsa/ep/contentView.doc

Per Diem is not intended to fully cover these expenses.

B.6.5 International Travel International travel is defined as outside of the United States. The United States is defined as the fifty states, Commonwealth of Puerto Rico, possessions of the United States, and the District of Columbia.

B.6.6 Passports and Visas Reimbursement may be permitted for actual visa fees for official travel; however, the expense for personal passports is not eligible as a direct cost under this contract. Visas are generally required in relation to a specific trip and therefore the cost is generally allowable as a direct cost for travel required under this contract.

Diplomatic passports may, in appropriate circumstances, be issued to government contractors (see 7 FAM 1391.5 or 7 FAM 1391.6).

A diplomatic passport is normally valid for five years or until the termination of the bearer’s diplomatic status, whichever comes first.

There is no fee for a diplomatic passport.

B.6.6 Receipts Except for per diem expenses, valid original receipts are required for all expenditures regardless of cost. If a receipt is not normally provided for the expense (metro, bus token, etc.), the certification signed by the traveler on the voucher will justify the expense.

Receipts submitted with the voucher should be originals indicating the name of the payee, date paid, amount, and the service rendered.

This includes the original Passenger Receipt Coupon of the airline ticket. If an electronic ticket is used, the boarding passes for each flight must be submitted with the travel voucher.

B.6.7 Travel Voucher Completion The contractor’s travel voucher must be submitted for reimbursement within 30 days after completion of travel. In addition, dates and times of each departure from residence or office, arrival at and the name of the place of temporary assignment, and arrival at the office or residence must be shown on the travel voucher. A certification signed by the traveler must be included on the travel voucher that states that the trip indicated was actually taken and that all expenses are accurate and correct.

B-7 CLIN Structure

Contract Line Item Number

(CLIN)

Contractors filling the positions shall possess the following professional career skills and expertise:

Years of Experience Qualifications -Education Requirements/Level

CLIN 001 Job Description - Program Manager (PM)

Provides and implements the IIP/ASPE program & staffing management plan to support its varied exchange programs. ECA provides The Accident and Sickness Program for Exchanges (ASPE). ECAs’ primary objective is to contract with an experienced Third Party Administrator (TPA) that shall provide quality health services responsible for:

Account Management, Brokerage, Case Management, Pre-Certification, Medical Evacuations/Repatriation, US and Foreign Claims processing and adjudication, Eligibility and enrollment, Customer Service, Member Communication, Financial management, FISMA Compliance, HIPAA Portability and Privacy Compliance, SAS 70 Type II compliant and Compliance with other applicable health and privacy laws and regulations, including state law as appropriate.

Meetings, General Policy Statement, Disclaimers, Reports, and Administrative Support. The Program Manager is responsible for all deliverables and managing all tasks, labor categories and collaboration with IIP Senior Leadership for evaluation, changes and requirements.

10 years as senior program management on large programs similar to ASPE.

Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.

Bachelor's Degree.

Certification of completion for PM from private sector, industry, and/or government learning institutions.

Must have certification similar to Project Management Institute (PMI) or Federal Government Management training.

Prefer PM certification in all aspects of ASPE responsibilities. Health Care training helpful.

CLIN 002 Project Manager

Provides Work Breakdown Structure WB of program & staffing management plan.

Provides a detail project for the staff & DoS Claims status look-upEnrollment/eligibility status look upCopy of the State benefit booklet available for downloadingProvider directory online to allow searching for a network providerDownloadable claim formsSecure email access to customer service for participants to self-serviceThe website must be specifically designed, developed and branded as a State health care program website.

10 years’ experience - Leads teams of smaller projects, or assists more senior program management on larger programs. Experience in analyzes of complex project related to medical services and has the experience in solving problems.

Experience that creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.

Bachelor's Degree.

Certification from industry and/or government using Project Management methodology and techniques for process, functional and resource usefulness and maturity. Prefer Health Care training and medical claims workflow process.

CLIN 003 Account Manager - Full-time position providing ASPE contract performance and liaising with State’s ASPE staff. The account manager shall be available to handle inquires made by State personnel. The contractor is responsible for case management and providing a medical assessment to State so they can make a decision on a participant’s capability to complete their assignment in the US or overseas. The Contractor shall provide a case management and utilization review staff of registered nurses and other personnel required for this program.

8 years’ experience - Performs data analyses and planning. Performs capacity planning. Performs job function analyses Conducts business process re-engineering analysis, workflow analysis, quality assurance reviews, and other technical and business related studies. Prepares required plans and other required documentation to support the findings and recommendations.

Bachelor's Degree

Requires Certification from industry and/or government learning institutions on Accounting and Medical Insurance claims and reporting.

CLIN 004 Broker

Provides a national Preferred Provider Organization (PPO) and a Pharmacy Benefit Manager (PBM) network as

Broker - Must have 10 years’ experience in: US nationwide preferred provider organization (PPO).

Background that will also

Bachelor's Degree – Prefer Medical & Finance Certification from industry and/or government learning institutions. This position the designated agent for State. Requires approval from ECA.Overseas medical provider network, US pharmacy Benefits Manager (PBM) with approval from ECA, andUS pharmacy capable of shipping to International addresses that are not APO/FPO. Support health care benefit plan that contains a Medical Provider Network inside the US. A Medical Provider Network is a network, or group, of doctors and hospitals that have entered into an agreement with DoS.

provide a commercial insurance policy for eligible dependents of covered exchange participants coming to the US.

Experience in meeting the requirements of the J1 Visa Regulations established in the 22 CFR 62.14 requires training completed for PPO and PBM business processes.

CLIN 005 Case Manager

Support State exchange activities by providing treatment for unexpected illnesses, injuries, and medical emergencies experienced by exchange participants. The Contractor is also required to administer the transition of care for non-US and US medical cases once State approves evacuation, to include coordination of medical records transfer, and medical communication--such as any necessary translation of documents to the provider of care accepting the member.

The contractor is responsible for case management and providing a medical assessment to State so State can make a decision on a participant’s capability to complete their assignment in the US or overseas. The Contractor shall provide a case management and utilization review staff of registered nurses and other personnel required for this program. Assist written

5 years’ experience - Position is required to administer the transition of medical care for non-US and US cases. Able to work with the government on evacuations and emergencies. Experience to include coordination of medical records transfer, and medical communication.

Experience necessary to provide resources for translation of documents to the provider of care. The contractor will perform case management and provide a medical assessment to make a decision on a participant’s capability to complete their assignment in the US or overseas with STATE’s approval.

Bachelor's Degree in Accounting/Records Management and medical transactions through the private sector, and/or federal government. Prefer certification in personal insurance and medical case work to provide accurate assessments to the government as needed.

Additional training in case management would be beneficial.

request for payment for medical services. Claims are submitted along with receipts and any other relevant documentation.

CLIN 006 Account Finance Analyst-

Provides financial and cost accounting methodology and processes in applicable healthcare and privacy law, regulations, and policies.

Must use and shall ensure ASPE’s ongoing compliance with such authorities, including informing State of potential compliance issues it detects that are outside of the Contractor’s control.

5 years’ experience authorizing or analyzing payment of requested for approval, completed and processed claims.

Experience participating in allowable healthcare services that were either provided in the US or outside the US. The contractor should have the experience to provide Electronic Funds Transfers

(EFT).

Bachelor's Degree

Credits from industry and/or government learning institutions.

Prefer certification and/or training in healthcare regulations and compliance issues. Finance and Accounting Certifications are required.

CLIN 007 Case Specialist - shall consult with ECA and may offer suggestions to keep the ASPE “General Policy Statement and Benefits,” and other ASPE policy documents current in accordance with external regulatory changes. The contractor shall be required to comply with the most current version of the policy as approved and furnished by State.

5 years’ experience -validating the incoming data, accept valid enrollment records, and reject and require re-submission of invalid enrollment records.

This requires functional experience that allows electronically transmit the validated enrollment data information.

Associates Degree

IT and Business Certifications from private industry medical institutions and government learning resources. Training in medical or legal field helpful.

Experience needed.

CLIN 008 Medical Evaluator -demonstrated review and action by registered nurse(s) on all cases that are of a serious physical or psychiatric nature and reporting of any cases that could become debilitating.

Appropriate intervention shall occur as needed. The Contractor will post all developed materials to a website developed for the State ASPE program. Hard copy cards are to be phased-out during the contract period and replaced

5 years’ experience in providing medical evaluation and repatriation assistance for federal exchange participants, whether in the US or outside the US. The Contractor must be experienced in provide 24/7/365 customer assistance via phone or e-mail for medical emergencies.

Associates Degree

Training and/or Health Care, IT and Management of resources helpful. Training in legal and security occupations important.

Trained medical evaluator in government and industry towards intervention and support service facilitators.

with an online virtual card that exchange participants can download through the secure website portal.

CLIN 009 Medical Nurse - to provide for treatment of Sicknesses and medical emergencies.

The ASPE is effective while grantees are outside their home countries, and is intended to meet the requirements of the J-I visa regulations that govern incoming exchange participants funded by the Bureau.

10 years’ experience providing required medical tests, procedures, and treatments. Experience in-patient hospitalizations, including medical and surgical procedures.

Experience In-patient rehabilitationskilled nursing techniques, facilitiesHospices,Chemo and radiation therapy,Maternity Care,Physical Therapy,Dialysis,Plasmaphoresis,MRI,Home health care,Home infusion therapy for IV antibiotics and/or IV pain management.

Associates Degree

Registered Nurse - a graduate nurse who has been registered or licensed to practice by a State Board of Nurse

Examiners or other state authority, and who is legally

Entitled to place the letters R. N. after his or her name.

Accredited Medical Diploma from industry or government learning institutions. Prefer medical training included in supporting participants in U.S and foreign locations.

Prefer certification in nursing programs with a wide approach to multi-tasking medical services. Experience needed.

CLIN 010 Claims Clerk - Enrollment Data: entered into the Contractor’s system for daily monitoring (by both State and Account Management) to see if file was loaded by receiving a load confirmation system generated e-mail, inclusion of errors for all fields received and loaded. US and Foreign addresses will be required to be housed in the file.Member Communication: website and materials developed, produced, and distributed to programming agents, and updated as needed.Coordination of Benefits: demonstrated coordination of benefits.

5 years’ experience - review and process claims for eligible and enrolled participants in accordance with the description of benefits and exclusions provided by the medical plan. The contractor should possess the experience in foreign claims that must be translated to US diagnostic coding and currency.

Associates Degree

Accreditation from Private Sector and/or government learning institutions. Prefer training certification in system and application functionality to be able to expedite medical claims and respond to customer service requests.

CLIN 011 Customer Service - 24/7/365 average speed of answer to

5 years’ experience on how to process claims. The

Associates Degree

Certification in IT, be no longer than 60 seconds. Any necessary follow-up acted upon within one (1) federal working day.

Online email inquiries responded to within one (1) federal working day.

Complete and Processable Claims: paid within ten (10) federal working days of receipt; Explanation of Benefits sent to beneficiary or his/her designee.

Incomplete or Ineligible Claims: acknowledged within ten (10) federal working days by generation of a letter of explanation or request for further information.

contractor shall be experienced in determine eligibility work on incoming claims. Experience using automated enrollment records. Experienced ensuring participant ID.

Experience in claims that need to be adjudicated automatically by using claims profiles.

Workflow Management from Private Industry and/or government sector. Prefer certification and/or training in resource management and allocation for medical and government claims processing.

CLIN 012 Security & Compliance –

System & Data security must be in place that proposes a sound approach for administering the security of Accident and Sickness Program for Exchanges (APSE) The contractor poses a sound approach for monitoring all security related requirements at the application level in accordance with Federal and DoS regulations and policies.

5 years’ experience developing, and designing a secure, password-protected web portal that provides access for participants to email customer service inquiries.

Associates Degree

+Security Certifications for Government and Health Care systems and industry/government internet technology.

CLIN 013 Internal Claims Audits

Medical Audits – The Contractor’s claims processing system shall flag all charges that exceed the “usual and customary” amounts for a given country, state, or region. The Contractor shall ensure medical cost discounts above and beyond “usual and customary” are provided through a provider-network relationship.

5 years’ experience with knowledge of maintaining medical expenses and records. Experience with projected claims cost analysis. Experience derived through actuarial calculations of medical cost trending based on actual prior claims history.

Associates Degree

Skills and accreditation for business or government learning institutions. Prefer Training Certification in Internal Controls, Audits and

IT.

CLIN 014 Report Writer – Provide 5 years’ experience – Associates Degree.

Case management activity:

weekly summary, and monthly report—categorized by participant to include diagnosis, medical services rendered to date and cost information, and brief narrative provided by nurse manager documenting action taken, prognosis, if available, and proposed intervention. The Contractor shall provide special reports, within the contract price, as DoS may request. State will ensure that any and all special report data requests can be easily sorted and compiled by the Contractor’s report-generating system.

Providing frequency report indicating which produce the largest aggregate number of claims.

IT Application. Certification

Technical Writing Skills from an educational or specialized public or government sector institution. Training or first-hand capabilities using government forms and applications.

CLIN 015 Admin Assistant - provide online, read-only access for selected State staff to enrollment data on the Contractor’s automated system. State will use this access to provide status reports to contract agencies and enrollees, as well as for performance monitoring and quality assurance. Access via an Internet Portal is preferred.

5 years’ experience - Check Batching and Disbursement

– The contractor shall have the experience to disburse payment checks for eligible expenses on a daily basis.

Associates Degree

Administrative Education & IT. Training Certifications as coordinator of various resources and staff communications.

CLIN 016 Translator I - Given the diverse ethnic and cultural background of State-sponsored exchange participants, the Contractor’s staff will provide resources and services that can converse and correspond with individuals in a culturally-sensitive and easily understood manner.

Required language types areas are described in

SOW/RFP.

5 years’ experience in diverse ethnic and cultural background of State-sponsored exchange participants. The Contractor’s staff shall converse and correspond with individuals in a culturally-sensitive and easily understood manner.

Multilingual capabilities are required for this contract.

Language capabilities must include Spanish, French, Italian and English.

Capabilities in Chinese, Russian, Arabic and/or Farsi

Associates Degree

Language Skills and Certifications. Able to successfully complete language proficiency tests.

are desired. Many foreign participants do not readily understand the unique and largely complex US health care system.

CLIN 017 FISMA Specialist- defines a framework for managing information security that must be followed for all information systems used or operated by a US federal government agency or…