RFQ - RMSPlus 2.2.pdf
PDF 189 KB Posted
- Contract number
- 26-482DPH-FINAN-P-99351
- Issued by
- Illinois
About this file
Request for Quote Summary
This is a Request for Quote (RFQ) issued by the Illinois Department of Public Health (IDPH) for RMSPlus Software Licensing. The procurement is managed by Eric Hall (eric.hall@illinois.gov) and seeks vendor quotations through the Bidbuy electronic bidding system.
The IDPH seeks licensing for the RMSPlus software system to administer and manage federally required Random Moment Studies that support cost allocation and federal reimbursement activities. The contract period runs from July 1, 2026 through June 30, 2027, with remote work delivery. The vendor must provide RMSPlus software licensing with full application access, user access for agency administrators and study participants, random moment generation, participant notifications, response collection, and reporting functionality. The licensing subscription must include software maintenance, updates, technical support, and customer service with availability during standard business hours (Central Time). Required support components include defined response timeframes based on issue severity, technical troubleshooting, account assistance, user onboarding, support through multiple channels (email, phone, and online portal/ticketing system), routine product updates and security patches at no additional cost, comprehensive knowledge base and documentation resources, and a Service Level Agreement detailing uptime expectations and performance commitments. The vendor must ensure uninterrupted access to and use of the RMSPlus system throughout the contract term. Estimated total hours required are listed as N/A. Only electronic submissions through Bidbuy will be accepted, with pricing to be entered in the Bidbuy Line Items tab.
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Text version
ILLINOIS DEPARTMENT OF PUBLIC HEALTH
R E Q U E S T F O R Q U O T E
AGENCY: Illinois Department of Public Health
CONTACT NAME: Eric Hall CONTACT EMAIL: eric.hall@illinois.gov
SPECIFICATIONS
CONTRACT LENGTH: July 1, 2026 through June 30, 2027
ESTIMATED TOTAL HOURS REQUIRED: N/A
WORK LOCATION: Remote
DESCRIPTION OF SERVICES
The Illinois Department of Public Health (IDPH) is seeking a quote for RMSPlus Software Licensing for the Federal Cost Reimbursement Random Moment Study Program.
The RMSPlus system is used to administer and manage federally required Random Moment Studies that support cost allocation and federal reimbursement activities.
The vendor shall provide:
1. RMSPlus software licensing.
2. Access to the RMSPlus application and all existing functionality required to create, administer, manage, and report Random Moment Studies.
3. User access for agency administrators and study participants.
4. Random moment generation, participant notifications, response collection, and reporting functionality.
5. Continued access to historical study data and reports maintained within the system.
6. Software maintenance, updates, technical support, and customer service included with the licensing subscription, including:
A. Technical Support Availability – The vendor must provide access to technical support for RMSPlus, including troubleshooting, usage assistance, and incident resolution.
Support must be available during standard business hours (Central Time), with options for escalation for critical system issues.
B. Response and Resolution Expectations – The vendor must provide defined response timeframes based on issue severity.
C. Customer Service and Account Assistance – The vendor must provide general customer service functions, including help with account access, subscription administration, user onboarding, and configuration questions.
D. User Support Channels – The vendor must make support available through multiple channels, including: Email, Phone, and Online portal or ticketing system.
E. Maintenance, Updates, and System Enhancements – The subscription must include all routine product updates, security patches, and feature enhancements at no additional cost.
F. Knowledge Base and Documentation – The vendor must provide access to online documentation, training materials, FAQs, and self-service resources for RMSPLUS users.
G. Service Level Agreement (SLA) – The vendor must supply an SLA describing uptime expectations, maintenance windows, and commitments for performance and reliability.
The vendor shall provide all licensing and associated services necessary to maintain uninterrupted access to and use of the RMSPlus system during the contract term.
QUOTE:
Only Electronic submissions through Bidbuy of bids and offers will be Accepted See the Bidbuy Line Items tab to enter the price quote.
File details come from the government source that posted it. Updated .