RMSPlus Software

The State of Illinois, through the Finance and Administration organization (FINANCADMIN482), awarded a contract to Interactive Voice Applications, Inc. for RMSPlus Software Licensing, Maintenance, and Support Services effective July 1, 2026 through June 30, 2027. The contract value is $46,250.00 and was executed through an Open Market Small Purchase procurement mechanism. The awarded services support the Illinois Department of Public Health's Federal Cost Reimbursement Random Moment Study Program and include vendor-hosted, web-based software licensing with remote delivery of all services.

The scope of work encompasses provision of the RMSPlus application, including full software licensing, user access for agency administrators and study participants, random moment generation and notification capabilities, response collection and reporting functionality, routine maintenance, security patches, and technical support during standard business hours. Support services must include defined response timeframes based on issue severity, multi-channel technical assistance (email, phone, and online portal), user onboarding, comprehensive documentation resources, and a Service Level Agreement establishing uptime and performance commitments. The vendor is responsible for all system hosting, maintenance, and support with no requirement for the State to maintain physical servers or operating systems, and no server management or on-site visits are required under the contract terms.