IDPH B53165 - RMS Plus - Questions and Answers - Revised 2.2.pdf
PDF 80 KB Posted
- Contract number
- 26-482DPH-FINAN-P-99351
- Issued by
- Illinois
About this file
This document is a Questions and Answers (Q&A) record for a Request for Quote (RFQ) issued by the Illinois Department of Public Health for RMS Plus Software, solicitation number 26-482DPH-FINAN-B-53165. The Q&A clarifies requirements and expectations for vendors responding to the solicitation, with all inquiries directed to the designated contact identified in BidBuy.
The procurement is for an existing RMSPlus software application requiring a software licensing subscription and associated services. RMSPlus is a vendor-hosted, web-based application accessed through a web browser; the State does not maintain physical servers or operating systems for the software. The vendor is responsible for providing the software licensing, technical support, and customer service as described in the RFQ's Description of Services section, including user support via email, phone, and an online portal or ticketing system. The solicitation does not require server management, end-user desktop management, or physical site visits, as all services are to be performed remotely. The RFQ does not establish a specific user count as a requirement for pricing; vendors should refer to the Description of Services in the RFQ attached in BidBuy for complete licensing and functional requirements.
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Other files
| File | Type | Posted |
|---|---|---|
| standard-illinois-certifications-v-26-2~6.pdf | ||
| RFQ - RMSPlus 2.2.pdf | ||
| Standard Terms and Conditions~10.pdf |
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Text version
Illinois Department of Public Health
RMS Plus Software
Questions and Answers
26-482DPH-FINAN-B-53165
Question 1: Is the request related to: (a) Existing software, (b) Existing software which needs to be upgraded, (c) Replacing existing software, (d) Completely new software?
Answer: This procurement is for an existing RMSPlus software application that requires software licensing subscription. The requested licensing and associated services are described in the Description of Services section of the Request for Quote (RFQ) attached in BidBuy.
Question 2: What is the server’s physical location and what OS is it running?
Answer: RMSPlus is a vendor hosted web based application. The State does not maintain physical application servers or an operating system for this software. This procurement is for the RMSPlus software license subscription. The vendor shall provide the RMSPlus software licensing and associated services described in the Description of Services in the Request for Quote attached in BidBuy.
Question 3: Could you provide some contact information if more details are needed regarding requirements and expectations?
Answer: The designated Contact identified in BidBuy is the sole point of contact for this solicitation. All questions or requests for clarification regarding the Request for Quote must be submitted to the designated Info Contact. Additional contact information will not be provided.
Question 4: Does this request expect server management?
Answer: No. This procurement is for RMSPlus software licensing and associated services.
Server management is not required under this Request for Quote. Please refer to the Description of Services in the Request for Quote attached in BidBuy.
Question 5: Does this request expect end-user desktop management?
Answer: No. This procurement is for RMSPlus software licensing and associated services. End user desktop management is not required under this Request for Quote. Please refer to the Description of Services in the Request for Quote attached in BidBuy.
Question 6: Does this run as stand-alone Windows/MacOS/Linux application, or is it used as a web application accessed through a web browser?
Answer: RMSPlus is a web-based application accessed through a web browser. Please refer to the Description of Services in the Request for Quote attached in BidBuy for the licensing and service requirements.
Question 7: What is your potential user-base (how many users)?
Answer: Please refer to the Description of Services in the Request for Quote attached in BidBuy for the software licensing and functional requirements. The Request for Quote does not establish a specific user count as a requirement for pricing.
Question 8: Do you use any kind of support ticketing system or would you be interested in using the vendor’s system?
Answer: Please refer to the Description of Services in the Request for Quote attached in BidBuy.
The vendor shall provide technical support and customer service as described in the solicitation, including user support through Email, Phone, and an Online Portal or Ticketing System.
Question 9: Do you expect physical visits to any sites or locations?
Answer: No. The services under this Request for Quote are to be performed remotely. Physical visits to Agency sites or other locations are not required. Please refer to the Work Location and Description of Services sections of the Request for Quote attached in BidBuy.
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